Tricon Reviews 56

worst property management company, Living here meant dealing with extended appliance failures while still being charged full rent. I went over a month without a functional freezer, Dish washer, dealing with molding and leave with animals at the addicts. recently i lost a significant amount of food, and had to spend extra money eating out because repairs were delayed and repeatedly misdiagnosed.

Even after the freezer was confirmed to be nonfunctional and replaced, there was no consideration for reimbursement or rent credit. Communication and follow-through were poor, and issues required repeated escalation. I would advise future renters to document everything carefully.

They don't want you to have outside rentals insurance while you pay every month is not going to cover you for nothing - i have had multiple water leaking from the restroom, roof leaking , unworking appliance for month, Hurricane damage my computer. all of these were not covered by their policy. Very Frustrating and exhausting experience here.

I am a senior citizen 67. I moved on 2022 Under HOME PARTNERS. JAN 2024 . TRICON TOOK OVER(i immediatley checked reviews and BECAME CONCERNED AT THE RATINGS I SAW). I also worked my solo salon biz established 2014 so that income supplemtrd by social security. Credit was great 2022 allowing me to get approved and move into this lovely home. Aug 2024 I began to experience decline in appts due to economic decline impacting my client base thus affecting my income that supplemented my overall home and business expenses.
I was diagnosed with MEDIUM TO SEVERE DEPRESSION..under doctors care. The stress from overall expenses crippled me. A family member came to assist me. Shes a senior citizen as well. I tried doing other work ie Uber but I was not well mentally..anxiety of driving people and even tried food deliveries exasperated the situation. Had to give up my Solo Salon already with a balance due to inability to keep my business afloat.

Heres whats happened regarding rent payments:

November got behind: they added additional lawyers fees. I paid using ALL of my social security. 5 days kayer December was due

December got behibd(my biz still not enough appts to recover ..sp same scenario as November..but used ky social security along with my famiky member paying 1/2..but yet again lawyers fees added

Now it January..deadline is 27th..but my social security doesnt hit 4th Wednesday of the month which is the 28th...I just need (1) day! ..I asked for (1) day. They refuse!

NOTE: THE ADDITIONAL LAWYERS FEES
November I paid, then they sent statement and there was a credit? I called they said they never sent to lawyer! SO I STRUGGLED im my depression to use all my socials security

Same thing for DECEMBER!!
and now for JANUARY

The state if our country trickles down..NO COMPASSION..they say they try to wirk with you..BUT THATS A LIE..the last call I had..inasked the name of the rep..THEY HUNG UP ON ME!

All I need is (1) Day!!

With my family member who works abd has helped me in my recovery of mental illness..contributes so that once January paid..well be caught up.

I REFUSE TO BE BULLIED..I will fight(call LEGAL AIDE, CALL LOCAL T..V. as well because..WE ARE IN DIFFICULT times just like during the pandemic...

HOMELESSNESS IS CONTINUING TO RISE..this feels like being PUNISHED for being a regular citizen. THESE BiG COMPANIES think they can get away with it..they ok taking ur money..pay rent on time. BUT NO RESPECT OR ACCOMDATION IF A HUMAN BEING FALLS ON HARD TIMES

BEWARE OF TRICON..That "CON" definetly shows in their actions!

We've been here for 3 months and have been lied to time and time again. Our walk-thru inspector told us that any work orders within the first 30 days needed to be sent to him by text message. We have screenshots of messages we sent to him about our freezer not working. he kept telling us a 3rd party would come and no one came. The freezer has stopped working 3 different times and each time we lost meat and vegetables, items that we worked hard for just to buy. 2 of the cabinets were caving in when we moved in, we were told that maintenance would come and fix it, never happened. Both water faucets outside are cracked and do not work properly, the operations manager said that maintenance would come, and he did, but he didn't even go outside to look at them, he said he'd put in a work order and still to this day no one has come. Our dryer stopped working, maintenance came and ordered a new timer, when it came in, he came back and refused to put shoe covers over his muddy boots, I gave him 2 plastic grocery bags and he was too lazy to put them on, tracked mud all over from the front door to the laundry room. He looked at the freezer and said it looks like the filter has been out for some time, then he said since it's been over the 30 days mark we would have to replace it, I told told him that we will not be purchasing it because we've been reporting the freezer not working SINCE WE'VE MOVED IN. He replaced the timer and there was one little screw that needed to be put back to hold the timer in place and advised him to do it and he said it wasn't necessary. After that, he noticed that he lost the little stem that help hold the knob to select the dryer setting, which meant we had to wait another week to use the dryer. Smh. He asked me if I had any plyers, I gave them to him and while he was showing me how to use the plyers to turn the timer stem in order to use the dryer until the new knob and stem arrived, the freakin timer fell out of place BECAUSE OF THE FREAKIN SCREW THAT I TRIED TELLING HIM TO PUT BACK IN PLACE. After all of that, he left and said that he'd be back when the knob arrived. Still to this day 3 weeks later, no one has been back. This is insane because each time I've called, no one can seem to find any work orders, or the phone representative would say that there's an error or glitch in the system, but the one part of the system that takes the monthly rent payment ALWAYS seems to WORK. This is insane.

The absolute worst group ever. They don't get back to you on anything. Stay away from them

Terrible rental company, almost as bad as Invitation Homes-can get their shit together, charges fees illegally and uses the WORST utility company in Conservice

They are scammers I knew it was too good to be true they rent out the homes then once your in they become evil. Lies after lies will say they never received your payment then try to evict you after day 5 of so called no payment when you paid on time they are crooks

I have leased from Tricon for 6 years. I have truly NEVER had a bad experience with posting rents, placing a work order, getting the work-order completed, even with rental increases that come each year. Everyone's experience is different, and I just want to say Thank you to Yassi, Alexus, Grisalda, the entire Tricon Team and every vendor that was ever contracted to assist - THANK YOU! I had a water pipeline burst when the City came out to repair an underground pipe in my yard and my neighbors. Within 30 minutes, Tricon was at my home and has been very instrumental through the entire process to get the water damage corrected. Thank you so much for all you do Tricon. Dina Davis- Yorkdale in Charlotte

DDavis

Tricon has been a horrible rental company to deal with! We have been in the same home for almost 5 years now and in the beginning it wasn't bad. The past year has been constant issues and little to no responsiveness from Tricon. Our home has significant mold and mildew damage, old pipes and electrical that is a fire hazard and plumbers have told us all plumbing needs to be replaced. Tricon often waits weeks to a month to send a professional out, once resulting in a $2,000 water bill from a leaking pipe. We then were told to send them the bill and someone would get back to us. The bill was never paid by Tricon, our water was shut off and Tricon then said WE had to pay the bill then submit for reimbursement. I would call almost daily and waited 3 weeks for a response from Tricon about the plumbing issues. Most recently, one of our 2 bathrooms had to be completely ripped out and replaced due to mold and water damage, a few days after it was completed, we had another leak. The plumber they sent out said that the bathroom "remodel" was not done appropriately and the entire plumbing job needed to be re done, AGAIN. At this point I was done and threatened legal action against Tricon. Tricon offered to let us out of our lease because the house is honestly not livable. We agreed and then not even 3 weeks later, the house is listed for rent (while we are still in it and know there are significant issues). The house is NOT livable and is not up to code in many different ways. Tricon has failed to do their job and protect their tenants. We are also charged a "smart home" fee, the "smart home" features are a keypad on the front door and a thermostat that can be controlled from an app (that never works). I would not recommend any Tricon home to anyone, and especially not the home they own in Optimist Park, Charlotte, NC. Marketing this home as "this well-maintained home offers a high standard of rental living, supported by a team that puts residents first" is false advertising and a scam to renters and tenants.

If I could give them a negative star rating I would they are a neighboring property and they have the most inconsiderate contractors they drive through your property without permission tear it up, they're at least blowing at my property right now in the dark I mean pitch dark disturbing the neighborhood in the relaxing of the evening people don't want to hear that after work. Work should be completed that is disruptive in the daytime when people are awake or at work. It's too bad I don't see where you can upload pictures because I have them and a video

Poor management, communication, and poor customer service. At one point we were without hot water for two weeks very little to no communication with tricon after multiple phone calls and emails. They had no decent to reimburse me for my extremely high water bill due to their lack of urgency to fix the water heater after multiple notifications. They are THIEVES! They said all the costs were the tenants responsibility and the only reason I am giving one star cause I am forced to do so but ZERO stars is what I am giving them. Horrible!!!

Worst property management company I have used. Charges added to rent that have no explanation and ledger was reflecting overall balance incorrectly leading to late charges. Billing team told us to pay one amount via phone and email but failed to mention any rollover balances leaving our account with an outstanding balance for months (to which we were not made aware of until move out). When trying to work with the billing team to clear the ledger they were unwilling to waive any late fees and completely rude about working with us.

I don’t want to give any stars. I’m beyond appalled at the lack of service. I have owned my home for 22 years, the home next to me became a rental years ago and now is allegedly managed by Tricon.
I’ve made numerous calls & submitted multiple request, even received a call back from a manager months ago: she assured me an inspector would be sent out. This all stems from hurricane damage from last year!!!
Their tree caused thousands of dollars in electrical work for ME. I PAID OUT of pocket for THEIR UNMAINTAINED TRESS, DAMAGE TO ME CAUSED BY THEIR UNMAINTAINED TREES & ALL THE DEBRIS CLEAN UP. I can’t install a replacement fence because they STILL have stumps in the way. I’m not paying any more of THEIR EXPENSES!
I submitted receipts showing where and what I paid for. They are collecting $3k monthly yet not spending a penny on managing and maintaining the home & lot. I’ve been told 4 times an inspector will be sent out. Still NOTHING! Their dog has been found in my yard twice, thankfully my dog is friendly and didn’t attack. I am not one to ever write BAD reviews, but this has me furious. Me & my neighbors take pride in our home & community. This said home still has plywood up on windows, backyard that appears to be a junkyard, inoperative cars parked in backyard. Sadly I have to see it all since the fence is half down. I want full reimbursement for Tricon expenses & I want Tricon to inspect, repair & trim ALL trees on property!
St. Petersburg, FL 33710 located on 9th Ave N between Park & 66th St. N.

Sincerely,
Extremely Disappointed Neighbor

I strongly urge anyone considering renting from Tricon Residential to think twice.

Since moving into my home in mid-April, I’ve dealt with the same plumbing/septic issue repeatedly. This issue prevents me from using the washing machine included in my rent, and as of now, I have not been able to do laundry at home for almost a week.

When I first moved in, I could see previous tenants’ maintenance requests, and they had also reported this exact same issue multiple times. When the septic company came out earlier this year, they told me they had advised Tricon that the system needed to be replaced. Tricon has chosen to continue servicing the faulty system instead of fixing the root problem.

Despite numerous calls, voicemails, and emails, Tricon has completely stopped responding to me. I have multiple open maintenance requests and no updates. Meanwhile, my garage has flooded several times, destroying personal property.

This week, I had to buy clothes for my kids just so they could go to school, and yesterday I spent more than three hours at a laundromat paying out of pocket—all while paying full rent for a home I cannot fully use.

This is unacceptable. Tenants deserve better than paying full rent for a home with unresolved, recurring issues and zero communication from the management company.

I am a homeowner. I live next door to the rental. Today a service man from Tricon Residential climbed over my gate to look at the fence at the back of the rental. He didn't ring the bell and the fence on the rental can't be accessed from my property. Pretty ignorant.

DO NOT TRUST THIS COMPANY - Discriminatory & Irresponsible Practices

I applied for a home on July 10, 2025, and was initially approved. I was told the property would not be ready for five weeks due to renovations. However, the home sat untouched the entire time--no work was done, and there was absolutely no sense of urgency about our family's situation.

Then, just three days before our scheduled move-in, my application was suddenly canceled without valid reason. I firmly believe this was due to discrimination--a heartbreaking and unjust experience that left my family homeless.

We are not eligible for any more extensions at our current residence, which has already been rented to new tenants. This company has shown a complete lack of professionalism, empathy, and integrity.

I urge anyone considering working with this company to read the reviews and take them seriously. Our voices are not being heard. Our complaints are being ignored.

These are not good people, and this is not a good company. They do not deserve 1 star!

From an HOA standpoint, NOT GOOD! Tricon is overdue with payment of HOA assessments. Emails have been exchanged many times and they keep stalling by requesting various documents. Documents I have already sent them and not required to provide. Our HOA has an online HOA management website with all their account info and the documents they keep requesting already available to them. They login to the website 2 or 3 times a week, but still have not paid the invoices or late fees. Next week we place a lien on the home and charge them for all the fees.

If you can help it, steer clear of this company. They purchased my home from a prior rental management company and the experience has been horrible. They half complete work orders and then cancel them without finishing the job. There are expectations about utilities that are not clear to the tenant and when you don't carry through with the changes, additional costs are added to your lease with no notice and take days a dog fight to get them resolved.

Terrible Customer service
On hold for hours every time you call.
Weird fees all time
Poor communication
No follow through.
Pathlight was never like this.

It's not just that these guys are slow to respond/fix issues, but my neighbors constantly berated me because my lawn was not maintained for weeds. They blamed me for causing issues with their yards, even though they had lawn services. The HOA cited Tricon, and they swept it under the rug.

Horrible company!!!! Do not rent from!!!! Had a slab leak for 7 days before they finally sent a plumber. The plumbers work was not approved for several more days so a total of 10-12 days of leaking and flooding our house.
No fans, no remediation, no mold check nothing. Finally 4-5 weeks later they approved flooring and only installed half the floors. Still had concrete and tack strips all over 3 months later!! Cannot get ahold of anyone to finish the work. Worthless, trash company that does not care about their tenants. They would rather you move than do anything to fix something that is broken. Even if it is dangerous to your health.