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Trigon Games Reviews 53

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TrustScore 4 out of 5

4.2

Hobby Store
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Rated 1 out of 5 stars

** Update. Contact details were provided to discuss experience with owners but never heard back ** Honestly was looking forward to visiting such a local venue. Walked in and no hello or anything, o... See more

Company replied

Rated 5 out of 5 stars

Stumbled across the site late one night after searching for some fat ass Ponkichu cards. Ended up spending way more then I meant to and the misses has now hid my bank card. Delivery turned up faster t... See more

Rated 5 out of 5 stars

I found the site easy to use, good email confirmations regarding shipping etc, order arrived swiftly and well packaged. Only problem was that an item was missing from my order (these things happen) I... See more

Rated 5 out of 5 stars

Have been using Trigon games for years now, both online and in person at events. Always very fair with prices and super helpful with trying to help find product, chase cards and knowledge. Highly rec... See more

Company details

  1. Hobby Store

Written by the company

We strive on giving the community brand new products at competitive prices

Contact info

4.2

Great

TrustScore 4 out of 5

53 reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

Outsiders not welcome

** Update. Contact details were provided to discuss experience with owners but never heard back **

Honestly was looking forward to visiting such a local venue. Walked in and no hello or anything, ok then, that's fine not that friendly then. Very clicky place. Everyone was chatting and ignored me. Wasn't even sure who was actually working there. Went to the till to ask a question and buy a booster pack and the person was too busy having a chit chat to serve me. Didn't even ask if I needed any help. Walked out really disappointed at being ignored. Won't be visiting again. I've been to many card shops and this is the worst experience I've had by far.

May 7, 2026
Unprompted review
Trigon Games logo

Reply from Trigon Games

Hi William, we’re sorry that you had a bad experience, we pride ourselves on having a very welcoming atmosphere and always get comments on how welcoming we are, could you elaborate a bit more on what day you came in so we can understand who was working and understand their side of the service provided?

Rated 5 out of 5 stars

Great company

Great company and even better a shop located in strood, where I can browse most of the cards. Ben is very helpful, friendly and knows his pokemon 😀. Highly recommended

December 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great experiences

Have been using Trigon games for years now, both online and in person at events. Always very fair with prices and super helpful with trying to help find product, chase cards and knowledge. Highly recommend

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Poor packaging, return at own cost

Booster box received damaged due to lack of packaging. Sent pictures of packaging (or lack thereof) and damage to the item. Customer support said I have to send item back for refund at my own cost. Wont be buying from them again.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service
Cards Collect + delivered in very good time.
Ordered here a few times, would recommend.

September 11, 2023
Rated 2 out of 5 stars

Okay customer service but unable to fulfil order

Purchased an item from Trigon. After not receiving it for a couple days I tried to use the online contact form but it didn't work, so ended up having to message them on Facebook.
They offered to send the item out with express shipping for no extra charge. The next day I get an email saying they are refunding me because they have misplaced the item and they have no more in stock (website still lists 2 in stock).
Definitely disappointing to have an order cancelled after a week waiting for an item to arrive but at least I've got the full refund.

April 28, 2023
Unprompted review

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