TriJewels Reviews 489

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often describing them as beautiful, stunning, and exceeding expectations. The staff, particularly some team members, are frequently highlighted for their helpfulness, professionalism, and personalized approach, making the entire process easy and seamless. People also appreciate the excellent customer service, noting the quick responsiveness, clear communication, and dedication to ensuring satisfaction. However, some people were dissatisfied with the service of the company, mentioning a lack of respect towards customers. Additionally, one customer felt the chain on their beautiful necklace was too thin and difficult to change.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising its beauty, quality, and stunning... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent... See more

Service

Clients share positive opinions on service, highlighting outstanding communication and impressive speed. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything! Upon contacting Rupa, she responded that they would h... See more

Company replied

Rated 5 out of 5 stars

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online. I proceed with the purchase and they accomplish... See more

Company replied

Rated 5 out of 5 stars

They were super responsive and sold me the perfect band and I needed help to get the accent topaz stones to match. They actually sold me the stones to set in my engagement ring from Jared when Jared’s... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend TriJewels enough. They are simply the best! Over the years, they’ve created multiple pieces for me — from special gifts to all of our wedding jewelry. Every piece has been bea... See more

Company replied


Company details

  1. Jewelry Store
  2. Jewelry Appraiser
  3. Jewelry Designer
  4. Jewellery Manufacturer

Written by the company

It must be really insane right? Buying jewelry online was unheard of 15 years ago, and now direct manufacturers like us can offer you amazing jewelry through the internet. But now how do you decide who to work with? There are definitely so many players out there but when it comes to this decision - it’s pretty simple! You pick us because of our credentials, passion for the work, and dedication to YOU. I cut my first diamond when I was 18 years old and put up my own jewelry manufacturing unit when I was 22. With more than 35 years of experience behind me, I got tired of selling to wholesalers or retailers on the street in 2008. They never paid their bills on time and I knew I could do more for the end consumer. So, I started Trijewels, one of the first online jewelry companies, for you. We are based out of New York City, have our own manufacturing unit, hand pick our own gemstones and offer more than 15,000 styles. In a short amount of time, we have grown our presence all over the world selling to more than 25000 customers. We’ve grown as the internet has grown - making sure that we are available on top marketplaces like Amazon, Ebay, Etsy and Walmart too! Jewelry is supposed to be handed down from generation to generation, and that is our goal for each and every piece that we send out. With Trijewels, the most important business decision is to look after you. You, the customer is our number one priority, any time you buy a piece of jewelry from us we are humbled - this is what we love to do! All of our jewelry and gemstones are sourced are conflict free from our factory and we try our best to use eco-friendly raw material. As a part of Jewelers Vigilance Committee and Better Business Bureau, you can be reassured that these pieces are made with the utmost care. All our pieces come with limited lifetime warranty and guarantee and with Appraisal Certificates for insurance replacement reasons.We hope you can give us a chance to be a part of your life and We become ‘Your Personal eJeweler’. By the way we are in the heart of New York City, very close to Times Square, if you are around and want to come over and meet us or want to see how jewelry is made please stop by, as we are a factory not a showroom you may need to call in advance and set up an appointment, just let us know a day in advance it is that easy. Best, Vijay M Bhatia GD, AJP(GIA) CEO & Founder TriJewels


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great!

Very easy process. Excited to receive my purchase!

August 1, 2025
TriJewels logo

Reply from TriJewels

Hi
Thank you so much! We're glad the process felt easy and can’t wait for you to receive and enjoy your piece.
Best,
Vijay B

Rated 5 out of 5 stars

Great experience

Vijay helped me through the entire process and made it really easy. He was a delight to work with and eased my worries about getting the perfect ring for my wife. When I did finally see the final product, it was absolutely stunning. Amazing craftsmanship and a great experience overall. Vijay is the best.

July 28, 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you so much for sharing your experience! We’re thrilled you loved the final ring and truly value the opportunity to create something so special for you.
Best,
Vijay B

Rated 5 out of 5 stars

Absolute perfection!!!!

I have had Vijay make three rings for me now and each has exceeded my expectations! Truly amazing work and the customer service cannot be beat! If I am ever in need of any additional fine jewelry, this will be my go to. I'm in love with my custom pieces 😍 Thank you Vijay!!!

July 29, 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you for trusting us with not one but three rings, it truly means a lot! We loved creating your custom pieces and are so happy to know how much you’re enjoying them.
Best,
Vijay B

Rated 5 out of 5 stars

Excellent Jewelry! Fair pricing!!

I had been looking for a specific ring for a few years. When I saw the ad for TriJewels I checked and saw they could make the ring I wanted. I just received it and I am very happy with the results. They did an excellent job and in a timely manner. I felt the price was very fair.

June 30, 2025
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Reply from TriJewels

Hi
Thank you so much for your thoughtful review! Happy to hear the ring matched what you were looking for, and we truly appreciate the trust you placed in us.
Best,
Vijay B

Rated 5 out of 5 stars

Awesome Customer Service from the Owner

Vijay is very personable and makes you feel like you have known him for years!!! We had made a change in the design and a minor one to the chain and it came out absolutely stunning!!! He is prompt at messaging back and even answered my video call to show him how it looked!! I am so glad to have found your company.

June 28, 2025
Unprompted review
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Reply from TriJewels

Hi
Aww ..Just was so happy to meet you personally on video chat, so glad you liked it and it looked gorgeous on your neck, thank you again for giving us a chance, you dream it we make it.
Best
Vijay B.

Rated 5 out of 5 stars

Black diamond man's wedding band

After doing lot of research to buy my fiancé a wedding band. I eventually chose Trijewels. They were helpful since minute 1 though their chat online.
I proceed with the purchase and they accomplished the delivery time, they kept me updated all the time and what's better. The wedding band is awesome, my fiancé loves it and it's authentic!!
Money value for sure and fully recommend this jewelry shop.☺️

July 18, 2025
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Reply from TriJewels

Hi
Thank you so much for your kind words and trust! We're so glad your fiancé loved the band and that everything—from the process to the final piece—worked out just right.
Best,
Vijay B

Rated 5 out of 5 stars

Great customer service

Customer service was excellent and they responded very quickly to my messages. The owner was extremely knowledgeable and took his time going over different options for customizing the rings I ordered. I will definitely shop here again.

July 15, 2025
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Reply from TriJewels

Hi
Thank you so much for the kind words! We're really glad we could walk you through the options and make the experience a smooth one, looking forward to helping you again soon.
Best,
Vijay B

Rated 5 out of 5 stars

Amazing service and wide collection

Amazing service and wide collection! Has amazing really good selection of men’s wedding bands - especially the platinum ones. Always willing to help and accommodate customers.

June 27, 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you so much! Glad you liked our collection, always here to help and truly appreciate your kind words.
Best,
Vijay B

Rated 5 out of 5 stars

A company that honors their creations

When I had found a missing diamond in my diamond band I hesitated contacting TriJewels. I wear my rings while doing just about everything!

Upon contacting Rupa, she responded that they would honor their warranty and replace the diamond. She explained that because of the setting I perhaps could remove my rings at times...I decided to change the setting altogether and they credited me the difference and I now have another gorgeous TriJewels' eternity ring.

I look forward to adding more exquisite pieces from this wond
erful...and honorable company!

June 20, 2025
Unprompted review
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Reply from TriJewels

Hi
Truly appreciate your kind words and continued trust in us. So glad Rupa could help and that you’re loving your new ring!
Best,
Vijay B

Rated 5 out of 5 stars

The customer service was great

The customer service was great. When I ordered my rings I had someone reach out to me instantly. They were asked me questions regarding the rings that I purchased. They wanted to make sure that what I ordered would fit well with what I wanted to stack them with. The company sent out a sample to try the size and also sent some stones for me to look at. They were constantly checking in to make sure I received the shipments and asked for approvals of everything. I absolutely love the rings that I received. They look great with my wedding set. Pictures do not do them justice. They have a beautiful sparkle to them and they were just what I was looking for.

April 9, 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you so much for the thoughtful review! I'm so glad we could assist you throughout and that the rings worked perfectly with your wedding set. Truly appreciate your trust, it means a lot.
Best,
Vijay B

Rated 5 out of 5 stars

Rupa helped me throughout my purchase…

Rupa helped me throughout my purchase. She was so fast in getting back to me regarding any questions and thoughtfully gave me options. Great customer service! I would definitely buy from TriJewels again!

June 25, 2025
Unprompted review
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Reply from TriJewels

Hi
Thank you so much for the kind words! So glad Rupa could assist you and make the experience smooth, truly appreciate your support.
Best,
Vijay B

Rated 5 out of 5 stars

I’m not a jewlery person….

I’m not a jewlery person so I had a lot of questions. This company had quick responses to my emails and tried to help me as much as possible. They sent a ring sizer so I could be more sure about the size I should order and informed me that I would be able to see the colors of the gems as the ring is made.

June 16, 2025
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Reply from TriJewels

Hi
Thank you so much for the thoughtful review! I’m really glad we could help guide you through the process and make things easy and comfortable.
Best,
Vijay B

Rated 5 out of 5 stars

Great place for jewelry

Great place for jewelry. They did an excellent job on making my ring.

June 1, 2025
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Reply from TriJewels

Hi
Thank you so much! Glad you loved the ring—it was a pleasure working on it.

Best,
Vijay B

Rated 5 out of 5 stars

Beautiful Quality!!

Rupa was So helpful!! She created the perfect piece of jewelry for me exactly to my specifications!!

May 9, 2025
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Reply from TriJewels

Hi
Really appreciate your kind words! So glad Rupa could help create the perfect piece just as you imagined.
Best,
Vijay B

Rated 5 out of 5 stars

Incredible experience

I have nothing but great things to say about my experience. The second I walked into the office - I felt straight at home. Vijay treated me like family, walking me through the process step by step. His years of experience truly shine - he was able to take a simple picture and refine it into a stunning design, identifying the key elements that captured exactly what I had envisioned. Vijay is incredible in his timeliness, craftsmanship, and communication. From sketches and materials to wax molds and the final product, he kept me informed and made sure each step was handled with the utmost care and quality. I can't express how happy I am with the product and my overall experience. I would recommend Vijay 110%.

May 1, 2025
Unprompted review
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Reply from TriJewels

Hi
Truly appreciate your kind words, it was a joy working on your piece. Always here for you, and I truly appreciate the trust you placed in me.
Best,
Vijay B

Rated 5 out of 5 stars

Custom Bracelet Perfection with Top-Notch Service

I had a fantastic experience with Trinity Jewels! Rupa was amazing—very accommodating with my many questions and always quick to respond. She helped me customize a beautiful station bracelet featuring my family’s birthstones, and I couldn’t be happier with how it turned out. The quality of the piece is excellent, and everything was handled efficiently and professionally. I really appreciate the fast turnaround and the personal attention. Highly recommend!

April 23, 2025
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Reply from TriJewels

Hi
Thank you so much for the lovely feedback! We're so glad Rupa could help create a meaningful bracelet for you, it means a lot to us that you’re happy with both the piece and the experience.
Best,
Vijay B

Rated 5 out of 5 stars

Amazing experience

Amazing experience, very patient and helpful in creating our custom wedding bands. Great communication and walked us through the entire process with constant updates. Very accommodating to any changes we asked for. Highly recommend!

May 14, 2025
Unprompted review
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Reply from TriJewels

Hi,
Thank you so much for trusting us with your wedding bands, it was a joy bringing your vision to life.
Wishing you both the very best and hope to see you again soon!
Best,
Vijay B

Rated 5 out of 5 stars

I’m so elated to have my wedding rings…

I’m so elated to have my wedding rings and this company is just amazing! They messaged me to make sure everything was correct and have been in contact to make sure I got what I ordered. I got matching Ethan rings with our birthstones and I could not be happier. Working with this company made my heart skip a beat because it was so easy and they were so nice. In the chaos of getting married, they made it easy. Any future endeavors will go through them 1000%

May 9, 2025
Unprompted review
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Reply from TriJewels

Hi,
We’re truly touched by your kind words and thrilled to hear how much you love your matching Ethan rings with birthstones! It was a joy being part of such a special chapter in your life. Wishing you both a lifetime of love and happiness.
Warm regards,
Vijay B

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