All the staff are so helpful and very honest, when you ask their opinion, they are very wise. Also just ordered online a pair of Bella Dahl joggers, so easy and arrived very quickly, I’m from Cheshire... See more
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I don't usually buy a great deal online, preferring to shop instore to support my local high street. I love the brands Trilogy offers and have been tempted on many occasions but this time they had sev... See more
I recently purchased a pair of jeans on sale, and I am thoroughly impressed. The jeans look fantastic, and the size is perfect. As a UK size 8-10, I ordered size 27, which fits exceptionally well. The... See more
10 days and no update on sending the item. Called and was told would be sent yesterday. Nothing. Called again a couple of times and left voicemails. Still no communication. Called again. No one seemed... See more
Company details
Information provided by various external sources
Trilogy clothing is handpicked by our expert stylists to make you look great and feel better. Shop our new season styles online with free UK delivery.
Contact info
United Kingdom
- trilogystores.co.uk
4.2
Great
405 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Bad inventory management
Being told, 3 days after purchase, that the item I had bought was not available was disappointing and meant I missed on the same item being sold elsewhere. I appreciated the quick refund however.
July 3, 2024
Horrendous customer service
Horrendous customer service. They sold the dress that I had bought to someone else in the store. Not the first time that this has happened. Appalling
July 1, 2024
Not a great experience!
Sadly ordered goods and was then notified the following week they didn’t have the item. Then to make matters worse they have not refunded the correct amount. Not great!
June 29, 2024
Disappointed
I received the pair of jeans I ordered with the plastic security tag still attached.
June 26, 2024
Online shop
Very quick delivery and refunded me right away after returning an order as wrong size and quick response by email. A slight downside is that returns aren't free if buying in the sale.
June 18, 2024
Fantastic customer service
Fantastic customer service. When UPS messed up the delivery, Trilogy customer service contacted them and ensured the delivery happened that day.
June 12, 2024
Prompt delivery and good service
June 13, 2024
I ordered a cashmere jumper and a t…
I ordered a cashmere jumper and a t shirt from the sale but only the latter arrived. I had received no explanation so I was a bit disappointed. I can now see you’ve credited my account but that’s not exactly communicating!
June 14, 2024
Very quick service
Very quick service. Beautifully packaged.
And very good price for crush cashmere
Overall very pleased with my dealings with this store.
June 10, 2024
Excellent quick delivery happy with my…
Excellent quick delivery happy with my purchase
June 12, 2024
Speedy delivery well packaged and item…
Speedy delivery well packaged and item just what I wanted
June 4, 2024
Very happy with my purchase
Lovely packaging, fast delivery and very happy with my shirt. I love the range of really high quality clothes I can find at Trilogy and a curation of my favourite brands.
June 8, 2024
It doesn’t clearly state that sale…
It doesn’t clearly state that sale items are not free returns
June 7, 2024
Rixo Dress
I found the dress and as it was my first purchase got 10% discount. The dress arrived a couple of days later so really quick.
Lovely dress too!
June 6, 2024
A very satisfied customer.
Very prompt delivery of a gorgeous blouse. Excellent fit and quality.
May 29, 2024
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