quick and easy to raise the claim and submit the details needed, quick response and surveyor attended promptly, very professional, freindly and explained everything in detail, settlement figure was d... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is a 5 star review for Ethan of 1st response. We were confronted with what looked like an impossible task. He explained there procedures and simply got on with the job. His communication was good... See more
Company replied
It is a very simple system to be able to chat to someone so easily on the messaging and I found uploading the evidence on my phone a really simple task. I must say it has been the most efficient insu... See more
Company replied
First time to make an accidental damage claim on my house policy and was expecting the process to be long-winded and difficult. TPE kept me well informed throughout. Being able to message and upload d... See more
Company replied
Company details
- Small Claims Assistance Service
- Auto Insurance Agency
- Home Insurance Agency
- Insurance Agency
- Money & Insurance
About Trinity Claims
Written by the company
Your claims management solution.
Trinity Claims provides a dedicated claims handling service to our sister company, Policy Expert. Our teams combine the use of our proprietary technology with traditional customer service values to deliver a market-leading claims experience when our customers need us the most.
Contact info
TRINITY CLAIMS, TN9 1RS, TONBRIDGE, United Kingdom
- 01732 367411
- info@trinityclaims.co.uk
- trinityclaims.co.uk
4.5
Excellent
9K reviews
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Pleasant assessor who quietly got on…
Pleasant assessor who quietly got on with checking out the damage.
May 5, 2026
Reply from Trinity Claims
Good morning,
We're happy to hear that the assessor provided a pleasant and efficient experience. Thank you for your positive feedback and your time.
Best wishes,
Ellie
Efficient
Efficient.
The only downfall was not being able to add membership cards and replacement bus pass costs and phone wallet to the claim for the lost phone.
May 5, 2026
Reply from Trinity Claims
Good afternoon Mrs Baranovsky,
We appreciate your feedback and are glad our service was efficient. We regret that you couldn't add all desired items to your claim. We'll pass on your comments to the relevant department.
Best wishes,
Ellie
The process of the claim easy and…
The process of the claim easy and simple and quick
Very helpful stuff
Thanks
May 5, 2026
Reply from Trinity Claims
Good morning,
We appreciate you taking the time to leave your review. We're so happy to learn the claim process was simple and quick, and our staff helpful.
Best wishes,
Ellie
The team were exceptionally friendly
The team were exceptionally friendly, considerate and helpful. I would like to give them the highest possible rating.
April 30, 2026
Reply from Trinity Claims
Good morning,
We appreciate you taking the time to share your feedback. We're happy to hear that you found the team friendly, considerate, and helpful.
Best wishes,
Ellie
Helpful surveyor, portal a nice experience
The surveyor was very helpful at explaining everything they were doing and how the process works. Communicating through the portal was good, and being notified of new messages was helpful, being able to review case status and accept claim through portal etc. was helpful, rather than trawling through emails.
May 4, 2026
Reply from Trinity Claims
Good afternoon,
We appreciate you taking the time to share your feedback. We're happy the surveyor was helpful and that communicating through the portal, reviewing the case status, and accepting the claim was beneficial. Thank you.
Best wishes,
Ellie
So pleased to see the First Response Team…
The first response team were all fantastic. Callum explained the process, and what would happen on the day and later on. The team worked quickly to remove the damaged carpets and flooring. All team members were friendly and respectful of our home. We were so pleased to see them!
May 2, 2026
Reply from Trinity Claims
Good morning,
We appreciate you sharing your experience with us. We're happy to hear that the team was friendly, respectful, and quick to assist you. It's great to know the explanation of the process was helpful.
Best wishes,
Ellie
The process was clear and easy to…
The process was clear and easy to complete. The responses I received at various stages were helpful. The specialist hearing company that contacted me were excellent and my claim was settled within a few days.
April 27, 2026
Reply from Trinity Claims
Good morning,
We appreciate your positive feedback. We're so glad the process was straightforward and the responses were helpful. It's great to hear the hearing company was excellent and your claim was settled quickly.
Best wishes,
Ellie
Polite and professional at all times
Polite and professional at all times
Clear explanation of the process given
May 1, 2026
Reply from Trinity Claims
Good morning,
We're happy to hear that you found our team to be professional and that we clearly explained the process. Thank you for your positive feedback!
Best wishes,
Ellie
Promp efficient service
Promp efficient service, both engineers today were knowledgeable and reassuring
May 1, 2026
Reply from Trinity Claims
Good morning Ms Jarrett,
We appreciate you sharing your feedback! We're happy to hear that you received prompt, efficient service from knowledgeable engineers.
Best wishes,
Ellie
Reply from Trinity Claims
Good morning Mr Ilkley,
We appreciate your positive feedback and we are so glad you were satisfied with our service. Thank you!
Best wishes,
Ellie
They came to help us when we were very…
They came to help us when we were very upset and distressed of the incident happend, and we did not know what to do.They helped us to clear the water away, they are great
May 1, 2026
Reply from Trinity Claims
Good morning,
We're happy to hear that we could assist you during such a distressing time. It's great to know our team was able to provide the support you needed to resolve the situation. Thank you for your feedback.
Best wishes,
Ellie
Experienced a water leak- from a…
Experienced a water leak- from a bathroom tap down to the kitchen below, caused damage to the ceiling and floor, assumed this was causing the damage to the floor- when we turned the stop co*k off to stop the water flow when the bathroom tap leaked it also caused a leak from the stop co*k which was infact the cause of the heavily damaged floor, our insurance policy expert told us we had to fix the leak having to cut into our kitchen unit to get into repair the stop co*k, we lifted the flooring which we disposed of however did still have the underlay all sitting sodden outside- the man from trinity claims said there was no evidence of a leak! Uploaded multiple pictures and videos of my brushing water on the kitchen floor and have now closed the claim, unsure on the point of having house insurance really- useless and would never touch someone using this company or policy expert again.
April 28, 2026
Unprompted review
Reply from Trinity Claims
Good afternoon,
We are very sorry to hear you are not happy with the experience you have had with us.
So that we can investigate your claim in full and give your comments the attention they deserve, please provide us with your claim reference and policy number to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon Mr Gilmour,
We're glad your claim was handled fairly and promptly. Thank you for your positive feedback; we appreciate it very much.
If there was anything we could have done to make this a 5* experience for you, please let us know by emailing your comments to feedback@trinityclaims.co.uk
Best wishes,
Ellie
Best wishes,
Ellie
Clear and prompt communication…
Clear and prompt communication throughout and I was updated at every stage of my claim. It was dealt with quickly and professionally.
The staff who came to assess the damage were courteous and helpful.
Great service.
May 1, 2026
Reply from Trinity Claims
Good morning Ms Moorey,
We appreciate you taking the time to share your feedback. We're happy to hear that our communication was clear and prompt, and that you were updated regularly. It's great to know the staff were courteous and helpful.
Best wishes,
Ellie
It was straight forward
It was straight forward, the insurance guy came, looked at damage, talked us through everything and told us what would happen next,
I managed the portal for information and and messages etc, very satisfied with the whole service
May 1, 2026
Reply from Trinity Claims
Good morning Ms Aulsebrook,
We're happy to hear that the process was straightforward and informative. We're glad you were satisfied with the service and the portal's ease of use. Thank you for your positive feedback!
Best wishes,
Ellie
I cannot praise you enough
I cannot praise you enough, from my 1st message about my claim you sent someone to make the garage secure the same day then arranged a survey. Decided Would need it replacing, because the door had to be made.
The door was fitted yesterday, the fitters did a fabulous job ,to say I'm very happy with the service is an under statement. Thank you for your help and support xx
April 30, 2026
Reply from Trinity Claims
Hello Lynne
We're happy to hear that you're very satisfied with our service, from the initial claim to the garage door replacement. We appreciate your positive feedback regarding the fitters' fabulous job and our support throughout the process. Thank you for your kind words.
Kind regards
Kerrie
Only person has got the ball rolling as
Only person has got the ball rolling as
the water damage was reported in December.
Hopefully the claim will get moving now
Hard working pleasant chap, nothing was a bother
Thank you
April 30, 2026
Reply from Trinity Claims
Good afternoon Ms Stainthorpe,
We appreciate your feedback and are glad to hear about your positive experience with our team member. We're working hard to move your claim forward. Thank you!
Best wishes,
Ellie
Trinity Claims - Excellent Management Service
Trinity Claims have an excellent messaging system which keeps a claimant fully aware of the claim's progress.
Clsum staff do not make a drama out of a crisis and are very helpful.
April 30, 2026
Reply from Trinity Claims
Good afternoon Mr Ives,
We appreciate your positive feedback. We're happy to hear that our messaging system keeps claimants informed and that our staff are helpful during challenging times.
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon,
Thank you for taking the time to leave us with your kind comments.
We will pass on your feedback to the relevant department.
Best wishes,
Ellie
Reply from Trinity Claims
Good afternoon,
We are so happy to learn that you had a positive experience with our prompt, efficient, and fair service; we appreciate the feedback.
Best wishes,
Ellie
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