Trinity Life Limited Reviews 824

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, friendliness, and professional approach, often highlighting their ability to explain complex information clearly and patiently. Many appreciate the exceptional customer service, noting that employees are attentive listeners who make them feel valued and understood throughout the process. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people mentioned issues with contact, specifically regarding missed telephone appointments and difficulties reaching the company by phone, occasionally leading to unprofessional initial interactions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, kindness, and helpfulness. Many... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professional,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Customer communications

Clients share ambiguous opinions on contact. Some customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarah and Christopher are always very polite and friendly and make us feel relaxed. They are also very professional in their approach. They are always willing to answer our questions and explain thing... See more

Company replied

Rated 5 out of 5 stars

We are very grateful to Chris and Sarah at Trinity Life for their support in writing our wills, arranging trusts and Lasting Powers of Attorney. From the first contact (we responded via an online ad)... See more

Company replied

Rated 5 out of 5 stars

From the very start of the call, I was listened to. Concise advice about the pitfalls of not protecting our finances. Every part of the process was explained exceptionally well. No pressure, no sales... See more

Company replied

Rated 5 out of 5 stars

I am so glad I came across Trinity Life! As someone needing a will for the first time I saw an advert on social media for Trinity Life's services and thought it was worth enquiring with them and it de... See more

Company replied


Company details

  1. Estate Planning Attorney
  2. Paralegal Services Provider

Written by the company

Welcome to Trinity Life, a family-run business where protecting your family is our passion! We are a Christian Estate Planning Company specialising in Wills, Trusts, and Lasting Powers of Attorney. We are proud to work in support of the Christian charity Compassion UK, which helps release children from poverty in some of the poorest countries in the world. We serve customers across England and Wales and aim to treat each one like a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

824 reviews

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Rated 5 out of 5 stars

So professional

So professional, got exactly we asked for and answered any questions clearly so we could understand.
Thank you so much Sarah for great service!

August 4, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your kind words! We are so glad to hear everything met your expectations and that we could make things clear and easy to understand. It was a pleasure working with you, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I think you answer my question…

I think you answer my question great.and you did everything that I wanted.and it was great to have it done.

July 30, 2025
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Reply from Trinity Life Limited

Thank you for your lovely feedback! We are so pleased to hear that we were able to answer your questions clearly and deliver exactly what you needed. It was a pleasure helping you.

Rated 5 out of 5 stars

Great Service throughout the Zoom…

Great Service throughout the Zoom Meeting
Thank you

August 5, 2025
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Reply from Trinity Life Limited

Thank you so much! I’m glad the Zoom meeting went smoothly and that you had a great experience. We appreciate your kind feedback.

Rated 5 out of 5 stars

Good clear advice on how to set up…

Good clear advice on how to set up trusts to ensure you assets pass on to your children.

August 1, 2025
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Reply from Trinity Life Limited

Thank you for your kind feedback. We’re pleased to hear you found our advice clear and helpful in planning for your family’s future.

Rated 5 out of 5 stars

Brilliant service and professional…

Brilliant service and professional staff 🙏

July 30, 2025
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Reply from Trinity Life Limited

We’re delighted to hear that you found our service brilliant and our staff professional. We truly value your feedback and look forward to any future enquiries or referrals you may have.

Rated 5 out of 5 stars

Absolutely 1st class service

Absolutely 1st class service

July 9, 2025
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Reply from Trinity Life Limited

Thank you for the endorsement. Your appreciation means a lot to us and hopefully we can help again in the future should you need us.

Rated 5 out of 5 stars

A quick clear and efficient experience

A quick clear and efficient experience. Glad to have it done in such a professional way.

July 24, 2025
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Reply from Trinity Life Limited

Thank you! We're glad you found the process clear and professional. Always here if you need us again.

Rated 5 out of 5 stars

The staffs are very helpful and guided…

The staffs are very helpful and guided me through properly, they are very professional and answered all my questions

July 16, 2025
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Reply from Trinity Life Limited

Thank you so much for your kind words! We're delighted to hear that our team was able to assist you effectively and provide the guidance you needed. We truly appreciate your feedback.

Rated 5 out of 5 stars

Both Sarah and Chris were very…

Both Sarah and Chris were very friendly, informative and very professional. They understood exactly what we wanted and made it very easy.

July 16, 2025
Unprompted review
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Reply from Trinity Life Limited

Thank you for your kind review! We're so pleased to hear Sarah and Chris made the process easy and clear for you. It was a pleasure to help!

Rated 5 out of 5 stars

Excellent service

Excellent service

February 17, 2025
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Reply from Trinity Life Limited

Always happy to help and were very happy you had a positive experience, thank you.

Rated 5 out of 5 stars

Simple easy process Corey Sarah and…

Simple easy process Corey Sarah and Chris were so easy to talk to. 100% recommended

July 16, 2025
Unprompted review
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Reply from Trinity Life Limited

Thank you for your kind words! We're so glad Corey, Sarah, and Chris made things easy and comfortable for you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Samantha did a great job today on…

Samantha did a great job today on preparing my will. She explained in more detail and very patient.

July 15, 2025
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Reply from Trinity Life Limited

Thank you so much for your kind words! We're thrilled to hear that Samantha provided you with a clear and patient experience while preparing your will. We take pride in making sure our clients feel informed and supported throughout the process. We'll be sure to pass along your feedback to Samantha.

Rated 5 out of 5 stars

I was impressed by the service provided…

I was impressed by the service provided and the efficiency with which the entire process was handled.
I am still awaiting my final documents, and am convinced I should be receiving it all within the week.
Thank you Trinity.

July 4, 2025
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you so much for your kind review! We're thrilled to hear that you were impressed with the service and how smoothly everything was handled. Always a pleasure to help anyway we can.

Rated 5 out of 5 stars

Awesome experience.

This company is very easy to deal with. Samantha, the girl who helped me with my will was absolutely lovely, helpful, and very professional. Brilliant experience all round. I would highly recommend this company. From start to finish...Awesome!

July 9, 2025
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Reply from Trinity Life Limited

Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us. Samantha will be especially pleased to know her professionalism and support made a great impression. Please let us know if we can help you again in the future.

Rated 5 out of 5 stars

Good Service

Good Service, extremely polite and friendly, kept us informed and made us feel very part of the
process all the way through

June 10, 2025
Unprompted review
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Reply from Trinity Life Limited

Thank you for the kind review Rob, always appreciated. Please don't hesitate to contact us if you need any help in the future.

Rated 4 out of 5 stars

The company is extremely helpful and well organised

The company is extremely organised and helpful. Nothing is too much trouble. I have no hesitation in recommending them to anyone wanting legal advice.

July 7, 2025
Unprompted review
Trinity Life Limited logo

Reply from Trinity Life Limited

Thank you for your kind feedback. We’re pleased to have met your expectations and truly appreciate your recommendation.

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