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Trinity Logistics Reviews 

983
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and dedicated account managers for their prompt communication, ensuring that every single task is handled smoothly and efficiently. Many people note that shipments consistently arrive fast, secure, and right on schedule, which makes managing daily logistics operations significantly much easier overall. Some reviewers were not happy with occasional instances of rude broker behavior and highly unprofessional communication when unexpected delivery complications arose. Furthermore, consumers also mentioned experiencing frustrating shipping transport delays, sudden communication breakdowns, and difficult disputes regarding unexpected extra fees or administrative costs.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional,... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among reviewers.... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth pickups and timely drop-offs. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising efficient, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The following members from TL make our communication smoothly and promptly which in turn makes business flow better and get more done in a timely manner. Their service is simply top tier! Ke... See more

Company replied

Rated 5 out of 5 stars

In a day and age when everyone isn't reliable, I appreciate Trinity Logistics always sticking to it's word and getting shipments to where they need to be on time and at an economical price that works... See more

Company replied

Rated 5 out of 5 stars

Amazing Service ! The representative was extremely knowledgeable and efficient, handling my request right away. From what I thought would be a hard task, was taken care in no time. We cant thank you... See more

Company replied

Rated 5 out of 5 stars

I love working with Landon Weninger (Corn State Logistics). He always has been able to help us out, whether it be last minute or not. The drivers he has gotten for us have been pretty good. He just m... See more

Company replied


Company details

  1. Logistics Service
  2. Shipping Company
  3. Transportation Service

About Trinity Logistics

Written by the company

Trinity Logistics is a third-party logistics company (3PL), offering People-Centric Freight Solutions® to companies and supply chains.

Founded in 1979, our purpose has always been to improve lives. We've been able to do so with our eyes set on one mission: to deliver creative logistics solutions through a mix of human ingenuity and innovative technology, enriching the lives of those we serve.

We like to state that we're a 3PL that's different than what you're used to. What makes us so different is that we’re a business built on a culture of family and servant leadership. That culture shines through our service to you. No matter who you talk to, from our Logistics Experts to our Marketers, whether on the phone or through email, you’ll notice our People-Centric service.

We're currently recognized as a Top Freight Brokerage on Transport Topics’ Top 100 Freight Brokerage List, as a Green Supply Chain Provider by Inbound Logistics, as a Top Company for Women in Transportation by the Women in Trucking Association, and with a Silver Medal Rating by EcoVadis.

As a leading 3PL, we arrange truckload, less-than-truckload (LTL), intermodal, drayage, expedited, warehousing, international, and Managed Transportation technology solutions for various industries.

We have six Regional Service Center locations and over 100 Authorized Agent offices throughout the country.

In 2019, we became part of the Burris Logistics family of brands. Between Burris Logistics historical expertise of handling temperature-controlled commodities and Honor Foods redistribution, we are uniquely qualified to better serve the food and beverage industry together.

Flexible Freight Solutions

Written by the company

Logistics Solutions That Go The Extra Mile.
For the past 45 years, we’ve been arranging freight for businesses of all sizes in truckload, less-than-truckload (LTL), warehousing, intermodal, drayage, expedited, international, and technology solutions.
Technology That's Tailored to Your Freight Needs
Our People-Centric service, coupled with cutting-edge technology, ensures you'll crush your business goals. Find out how our People + technology makes a difference in the service you receive from a 3PL.
Ship Cross-Border With CONFIDENCE
Whether you need to ship truckload, intermodal, or less-than-truckload (LTL) across the border, we can help you navigate the complications of your cross-border shipments, from Canada and Mexico to the U.S. or vice versa. We navigate the complexities of customs, regulations, and transportation, so you can focus on what matters most – expanding your reach and exceeding customer expectations.
Is It Time to Transform Your Logistics Strategy?
Optimize your transportation management with Trinity’s Managed Transportation. Gain control and visibility to your supply chain, reduce costs, improve performance, and eliminate manual processes. Our combination of experienced account management and best-in-class technology delivers a customized managed transportation solution to help your company achieve your unique supply chain goals.

Contact info

Promotion box for Trinity Logistics

Logistics solutions that impress.

3PL services that exceed expectations.

4.3

Excellent

TrustScore 4.5 out of 5

983 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(983)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy pick up and quick delivery

Easy pick up and quick delivery. We love working with Ron Mayes. He has always been able to help us even at the last minute.

March 25, 2025
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Reply from Trinity Logistics

Thank you so much for sharing! We're always more than happy to help!

Rated 5 out of 5 stars

Kim Redish and Steve Bussoletti are…

Kim Redish and Steve Bussoletti are what make working with Trinity Logistics the best decision I have made when it comes to LTL shipping.
Kim's personal attention to my shipments and always quick to help is unmatched in this industry.

March 31, 2025
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Reply from Trinity Logistics

Thank you so much for your review. We work hard to offer you the best logistics service you can receive, so it's fantastic to hear this kind of feedback. We appreciate you allowing us to work with you!

Rated 5 out of 5 stars

Great service

Great service. Peter our representative is a great communicator.

March 18, 2025
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Reply from Trinity Logistics

Thank you for the review! We will share your great words with Peter!

Rated 5 out of 5 stars

Very friendly!

Very friendly! Easy/friendly interaction with customer service team to get our portal set up and pay an outstanding bill.

March 11, 2025
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Reply from Trinity Logistics

Nicole, thanks so much for taking the time to share this feedback with us! Our Team will be very thrilled to hear about your great experience :)

Rated 5 out of 5 stars

Billy and Russo really cared and…

Billy and Russo really cared and provided fast and professional service.

February 6, 2025
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Reply from Trinity Logistics

Thank you so much for sharing this with us! We appreciate your feedback on the service you received.

Rated 5 out of 5 stars

I worked with Tyler Arenkiel and Lauren…

I worked with Tyler Arenkiel and Lauren Shlosser. They are both fantastic at communication. They kept me informed of the status of the shipment the entire time. They do a great job of contacting the pickup and drop of destination contacts and making sure everyone is on the same page. Everything on the shipments I have used them for has gone very smoothly!!

February 14, 2025
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Reply from Trinity Logistics

Doug, thank you so much for sharing your great experience with us! We will be sure to pass along your comments to Tyler and Lauren!

Rated 5 out of 5 stars

Great customer experience

Great customer experience, the response time has been lowered compared to other companies.

February 11, 2025
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Reply from Trinity Logistics

Linda, thank you so much for taking the time to leave us a review. We love to hear that you experience great response times and an overall good customer experience!

Rated 5 out of 5 stars

We have a great experience with…

We have a great experience with Trinity! Sam Emmerich was always super helpful and gave us the best rates for moving our machines.

February 11, 2025
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Reply from Trinity Logistics

Thank you so much for sharing your feedback! Always a pleasure to work with your Team.

Rated 5 out of 5 stars

Worry Free Service - Highly Recommend This Company!

Our agent (Austin) gave us excellent service and communication all at a great rate.

February 3, 2025
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Reply from Trinity Logistics

Thank you so much for taking the time to tell us about your experience. We really appreciate the feedback that you are happy with your service.

Rated 5 out of 5 stars

Y'all have a great team!

Luke and Tobias are the real deal!

They really care about their customers and take their jobs very seriously -- proactive minded and very personable. Keep it up, Trinity! Y'all got great guys over there

January 20, 2025
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Reply from Trinity Logistics

Thank you for the great review! Our Team works really hard to deliver the kind of experience you shared. It's always amazing when we get to receive these kinds of reviews and know we're hitting the mark! I'll definitely go share this with Luke and Tobias. I'm sure it will make their day! Thank you again!

Rated 5 out of 5 stars

The BEST part of working with Trinity…

The BEST part of working with Trinity Logistics is our representative, Mark Jones. He always goes above and beyond. He is the BEST!

December 16, 2024
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Reply from Trinity Logistics

Thank you for sharing your excellent experience! I'll pass along your kind words on to Mark!

Rated 5 out of 5 stars

Excellent customer service

Winton was very detailed and attentive in his approach to our deliveries. Great service.

December 13, 2024
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Reply from Trinity Logistics

Thank you for the great review! We'll share your kind words with Winton!

Rated 5 out of 5 stars

Trust Trinity Logistics MN. for all your logistical needs!

Claire F. was very professional and brought immediate solutions to all of our logistical problems. This included working with the Port of Honolulu HI. Claire went above and beyond by picking up a load that had been rejected by another company with zero lead time.

December 8, 2024
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Reply from Trinity Logistics

Thank you for sharing your awesome experience! We're very happy that you gave us the chance to help. We'll make sure to pass along your kind words to Claire!

Rated 5 out of 5 stars

Trinity Logistics Integrity

Trinity Logistics picked up the engine I purchased from California and delivered to Utah exactly when they said they would with no delays. Very impressed with the kind and helpful customer service. very nice experience and thank you!

November 29, 2024
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Reply from Trinity Logistics

Thank you so much for the great review and giving Trinity the opportunity to serve you! We look forward to working with you again.

Rated 1 out of 5 stars

I was unable to process a payment to…

I was unable to process a payment to you on your portal. I had to call more than once for someone to advise how to proceed and in the end it said our company name was not valid even though that is what was on your very own invoice. I pay thru portals all of the time and yours was the very worst one I have encountered. Therefore, I am forced to cut a check and mail - the worst way to pay in this day and age.

December 2, 2024
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Reply from Trinity Logistics

Hi Lynn. I'm sorry to hear about your experience with Trinity's payment option in the portal. Thank you for sharing, though, because we strive for every interaction with Trinity and our applications to be exceptional and easy. Without your feedback, we couldn't improve and reach that goal. I will share your feedback with our Customer Service and Technology Teams and ensure someone looks into this further. Keep an eye out as they may seek to hear more about your experience if you wouldn't mind continuing to share it. Hopefully, we can resolve the issue, and next time, you won't have to use snail mail to make a payment!

Rated 5 out of 5 stars

Prompt service

Prompt service, friendly customer service reps.

November 15, 2024
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Reply from Trinity Logistics

Thank you for the great review! We appreciate the opportunity to support your business.

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