I am extremely disappointed with Triple-A. First of all, their verification form simply doesn't work. It is impossible to upload the required documents, which blocks the entire process from the star... See more
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See what reviewers are saying
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable a... See more
Company replied
My experience with Triple A has been nothing shot of blissful. These guys treat their customers like their very own family, responding to all my request in the most polite of manners. They clear my c... See more
Company replied
I was unable to receive my refund for a long time because the OTP code that was sent to me kept being incorrect. Unfortunately, there seem to be multiple issues with the company’s service system. T... See more
Company replied
Company details
Written by the company
Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies. We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies. Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Contact info
United States
- support@triple-a.io
- triple-a.io
You should know
3.5
Average
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
"Error" in payment after money accepted
They accepted my cryptocurrency payment and then immediately said there was an "error" and someone would be in touch with me. Seriously? What kind of ridiculous service is this? My transaction has over one thousand confirmations on the blockchain. There is no support other than an email address. Terrible company. Avoid at all costs. Any online platform that uses this payment gateway should think twice due to all the problems and lost business as can be seen by other reviewers here.
December 13, 2025
Unprompted review
Reply from Triple-A
Hi Ash
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
This company is racist
This company is racist, nationalist and cant even admit it. I made a payments for my subscription using cryptocurrency payemtns. Last year they decliened me. After i asked on what grounds, they said its their internal policy. I asked agin, what was the reason and gave them 3 or 4 legal reasons on why they must tell me the reason if i didnt break any rules. On that i was denied, saying its their internal policy. Makes me think that they are just judging on nationality and race. They are hypcryts that don't deserve any market share. Hope they go bankrupt!
November 27, 2025
Unprompted review
Reply from Triple-A
Hi Мехти Мехтиев
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Reply from Triple-A
Thanks for the positive review! We're glad everything went smoothly. Looking forward to serving you again soon.
Customer Service is Awesome!
It was a pleasure dealing with an impressive customer support team.
Jennleigh managed to resolve my problem in a reasonable amount of time given the circumstances. I had made a basic error in transferring crypto tokens. So. It was essentially a "me problem".
Thanks to Jennleigh and the Triple-A team.
November 26, 2025
Unprompted review
Reply from Triple-A
We really appreciate your feedback. It means a lot to us that you're happy with the service
Bad experience
Bad experience, useless help by customer care giving standard answer without even read my question. Unable to solve in time a problem of 0.015 usdt which force me to make another whole payiment of 153 usdt and ask for a refund of the first one.
December 1, 2025
Reply from Triple-A
Hi there,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
The initial payment was short by 0.015 USDT due to network and processing requirements, which prevented it from being completed successfully. As a result, a new payment was needed to proceed.
We appreciate your feedback and will continue working to improve how clearly this is communicated. If you need any further assistance or clarification, please don’t hesitate to reach out to our support team at support@triple-a.io
Absolute scammers
Absolute scammers - businesses working with them will lose my business going forward, I cannot believe the client list these guys have given the utter useless customer service they have!
They will steal you crypto - AVOID!
November 28, 2025
Unprompted review
Reply from Triple-A
Hi P U
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
If you would like to provide this information privately, please reach out to support@triple-a.io and mention this review.
Thank you for your patience, and we look forward to your reply.
Concise direct easy to understand fast…
Concise direct easy to understand fast reply
December 1, 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Hi alog obiz
We're sorry to hear about your experience and understand how frustrating this must be.
We’re unable to share specific details publicly. These measures are in place to help protect all users.
If you’d like us to review your case further, please contact our support team directly at support@triple-a.io and we’ll be happy to assist where possible. Thank you for your understanding.
Easy to follow instructions and fast…
Easy to follow instructions and fast transactions.
December 1, 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Scam! Purchase on Farfetch
Purchase on Farfetch
I made a purchase on Farfetch and managed to pay with cryptocurrency through these idiots.
The transaction was sent to them on Sunday, but the purchase didn't go through. I sent them the transaction ID, and for five days now I've been demanding a refund, my money! All I get in response is this boilerplate phrase, where it's unclear how long or who to wait for my money back.
One of our support specialists will be in touch shortly with the next steps or a resolution.
Thank you for your patience, we look forward to assisting you.
My shopping experience was a blast – no product, no money =(
UPD.
After 5 days, I received a refund - but I lost 5 days. The item I bought cost 2,500 euros now costs 2,700 euros, and I lost the ability to use the 200 euro promo code. Thank you tripleA!
November 23, 2025
Unprompted review
Reply from Triple-A
Hi Romario
We're sorry to hear about your experience and understand how frustrating this must be.
We truly appreciate your feedback and will continue working to improve our processes to avoid situations like this in the future. Thank you for your understanding.
Fast, Reliable, and Hassle-Free Service
I’ve been using Triple-A since July, and my experience has been excellent so far. Transactions are processed quickly, and everything works smoothly without delays or issues. The platform is reliable and easy to use, which makes it one of the best crypto payment services I’ve tried. Highly recommend it to anyone looking for a trustworthy payment gateway!
October 9, 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Triple‑A is a fraud
Triple‑A is a fraud. I paid €217, they said my tx had a problem, and that’s all. No refund, no help, no explanation. Avoid at all costs. My money is gone.
Edit: After a day they returned my money (only after deducting the blockchain fee) and still didn’t provide the services they claim to offer as a crypto‑payment platform making it impossible to actually make a payment with them.. I would not recommend them to anyone it feels like a lottery with your payment.
November 23, 2025
Reply from Triple-A
Hi Zoltan
We're sorry to hear about your experience and understand how frustrating this must be.
We truly appreciate your feedback and will continue working to improve our processes to avoid situations like this in the future. Thank you for your understanding.
A racist company that stole my data and…
A racist company that stole my data and now refuses to provide me service. I can't withdraw my money from g2g now. Moreover they stole my personal data and when i asked them to delete it they outright refused it.
They provided no reason for refusal of service either.
November 1, 2025
Unprompted review
Reply from Triple-A
Hi MegaMind AK
We're sorry to hear about your experience and understand how frustrating this must be.
We’re unable to share specific details publicly. These measures are in place to help protect all users.
If you’d like us to review your case further, please contact our support team directly at support@triple-a.io and we’ll be happy to assist where possible. Thank you for your understanding.
WAS A FAST SUPPORT WHEN I FACING A…
WAS A FAST SUPPORT WHEN I FACING A PROBLEM
November 11, 2025
Unprompted review
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
You are best
October 16, 2025
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
Reply from Triple-A
Dear Traili,
Your transaction could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out to us at support@triple-a.io.
Regards,
Triple-A Support
Reply from Triple-A
Thanks for taking the time to leave a review! We're happy to know you're satisfied, and we're always here if you need anything else.
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