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Tripmasters Reviews 1,204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 523 reviews, reviewers overwhelmingly had a great experience with this company, often using them for multiple trips due to their reliability and excellent service. Customers appreciate the ease of booking and the flexibility to customize their holidays, including flights, hotels, and excursions, with many options available. People consistently praise the well-organized trips, seamless transitions between cities, and the quality of centrally located accommodations. However, some customers also noted issues with specific hotels not meeting expectations upon arrival or having booking discrepancies. Additionally, a few people mentioned unexpected changes to flight carriers or tour itineraries, and one reviewer expressed concern over the company's support during a medical emergency abroad.

What people talk about most

Holidays

Consumers find holidays to be positive, with many reviewers expressing high satisfaction and repeatedly using... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, attention to... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, straightforward,... See more

Location

Users describe positive interactions with location, with many reviewers appreciating the centrally located... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our sixth Tripmaster trip. We have had consistently great experiences. There's never been any issues with flights or hotels. The variety of hotel and air options makes booking incredibly flexi... See more

Company replied

Rated 5 out of 5 stars

Tripmasters was easy to use and helped us book an incredible vacation! The website was easy to navigate and easy to change hotels, destinations, etc. Pricing was also excellent! It’s our second Europe... See more

Company replied

Rated 5 out of 5 stars

This is our second Tripmaster planned and experienced vacation. Everything went extremely well. Not one single issue. 100% perfect. Highly recommend this outfit especially for more exotic destinations... See more

Company replied

Rated 5 out of 5 stars

I always leave my traveling plan in Tripmasters hand, that is how much I trust the company, and I started many years ago, twice a year, mostly traveling outside the USA. I only need to give it the tim... See more

Company replied


Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency
  4. Travel Aggregator

About Tripmasters

Written by the company

Since 1984, Tripmasters has been a leading online travel agency, offering flexible, affordable, and convenient travel solutions. Whether you're planning a European adventure, a South American tour, a romantic getaway, or a luxury escape, our user-friendly online platform ensures an efficient booking experience.

By leveraging cutting-edge technology and deep industry expertise, Tripmasters ensures a hassle-free booking experience while offering exceptional value. Their extensive network of trusted travel partners and curated quality hotels enables them to deliver high-quality accommodations, convenient flight options, and thoughtfully selected experiences tailored to individual preferences.

With an extensive selection of Europe travel packages, you can visit iconic cities and hidden gems in countries such as Italy, France, Greece, and Germany, to name a few. If you dream of an adventure in Central America, the Costa Rica Guided tours deliver immersive experiences in richly diverse landscapes. For travelers eager to discover Asia and South Pacific, Tripmasters provides exciting options in Japan, Thailand, China, Indonesia, India, Australia, and New Zealand, offering cultural experiences and historic sites. The Caribbean and Mexico are also popular choices with packages to Jamaica, the Dominican Republic and Mexico’s sun-kissed resorts. Start your journey today and experience the world your way with Tripmasters!

Our Mission and Values

Written by the company

Our Mission:
We're here to create customers who love us, so much so they keep coming back and tell everyone they know. This success empowers us to support our team and make a real difference for others.
Our Values:
• Continuous Improvement: We believe in constantly enhancing our products and services. • Integrity: We are honest in all our dealings with customers, employees, and partners. • Purpose-Driven: We believe our business has a higher calling than just profit. • Employee Well-being: We invest our success back into our team, continuously improving their lives. • Global Impact: We are committed to increasing our contributions to UNICEF and Children Incorporated, supporting children in disadvantaged communities worldwide.

Why Tripmasters?

Benefits

Expertly Crafted Multi-Destination Itineraries
You're in control of creating a multi-destination itinerary. Many flights, hotels, and transportation options are available to choose from.
Fast, Flexible & Easy Online Booking
Our online booking platform makes it easy to find and book your dream vacation in just a few clicks. With flexible payment options you can book with confidence.
Great Deals and Prices
Get the best value for your money with our competitive prices and exclusive deals on a variety of travel packages.
Dedicated Customer Service team
Our dedicated customer service team is available to assist you with any questions or concerns you may have before, during, and after your trip. 7 Days a Week from 8 AM to Midnight ET.
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Contact info

Private Affordable Stress Free Trips

Explore Costa Rica with our Best Selling Vacation Packages.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love it when I can call and a human…

I love it when I can call and a human being picks up the phone and is able to help me with the complications of changes to the itinerary. Every person I dealt with was patient and understanding. Thank you!! I will definitely use tripmasters again

April 6, 2026
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Reply from Tripmasters

Dear Keith,

Thank you so much for your kind words! We’re delighted to hear that our team was able to support you and make changes to your itinerary with patience and care. It means a lot to know you felt well taken care of when you called.

We truly appreciate your trust in Tripmasters and look forward to helping you again on your next trip!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

We love Tripmasters! Easy to book and great deals!

We love trip masters for booking our European trips! We have booked five European trips since 2017 and have had a great experience each time. We've gotten great deals and loved our hotels and tours we have booked through Tripmasters! We will definitely use them in the future!

April 4, 2026
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Reply from Tripmasters

Hi Jennifer!

Thank you so much for your wonderful feedback and continued trust! We’re delighted to hear that you’ve enjoyed booking your European trips with us and that each experience since 2017 has been a great one. It’s fantastic to know you’ve been happy with the hotels, tours, and the value you’ve received.

We truly appreciate your loyalty and look forward to helping you plan many more amazing trips in the future!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

traveling with TripMaster…

I’ve been traveling with TripMaster since 2008, and every experience has been amazing. Years of trust, beautiful memories, and unforgettable trips.

April 4, 2026
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Reply from Tripmasters

Dear Erik,

Thank you so much for your loyalty and kind words! We’re truly honored to have been part of your travels since 2008.

It means a lot to us to hear that we’ve helped create so many amazing experiences and unforgettable memories over the years. We look forward to continuing to plan many more great trips for you!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars

Made it easy

It was extremely easy to plan it, love the customization.

April 4, 2026
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Reply from Tripmasters

Hi Lulu,

Thank you for your kind feedback! We’re so happy to hear that planning your trip was easy and that you enjoyed the customization options. We look forward to helping you plan your next adventure!

Warm regards,
TripMasters Inc.

Rated 4 out of 5 stars

The destinations and accomodations were…

The destinations and accomodations were great. Choice of airline partners was regrettable. I would not recommend KLM, Royal Air Maroc, or Air France. Delta did fine.

April 10, 2026
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Reply from Tripmasters

Dear Gustavo,

Thank you for your feedback. We’re glad to hear you enjoyed the destinations and accommodations, though we’re sorry to hear that the airline choices did not meet your expectations.

For future trips, please keep in mind that our packages are fully customizable and we offer a wide variety of flight options to choose from, so you can select what best fits your preferences. We’d be happy to help you tailor your itinerary to make your next journey even more comfortable and enjoyable.

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

Great hotels locations

Great hotels locations, everything good
I ll recommends you and keep using you

March 26, 2026
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Reply from Tripmasters

Dear Migdalia,

Thank you for your kind feedback! We’re so glad you enjoyed the hotel locations and had a great overall experience. We truly appreciate your recommendation and look forward to helping you plan your next trip!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars

Tripmasters always come through with…

Tripmasters always come through with seamless trip planning. No problems, no worries. Lodging was great. No problems with flights between destinations. Tours set up through them were wonderful. TripMasters is my go to website for any international travel.

April 9, 2026
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Reply from Tripmasters

Dear Cynthia,

Thank you so much for your kind words! We’re thrilled to hear that your experience was seamless and worry-free, and that you enjoyed the lodging, flights, and tours along the way.

It truly means a lot to us that Tripmasters is your go-to for international travel. We look forward to helping you plan many more amazing trips ahead!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Excellent Service – Second Time Booking with Tripmasters

Excellent Service – Second Time Booking with Tripmasters
This was our second time using Tripmasters, and they delivered another flawless experience. The first time, we traveled to Cairo, Luxor, Rome, and Athens, and everything went perfectly. So we decided to book with them again for our most recent trip to Tokyo, Kathmandu, and New Delhi.
Once again, Tripmasters did not disappoint. Our flights and accommodations were second to none — comfortable, well-located, and exactly as promised. Every detail was handled smoothly, with no issues at all. The itinerary flowed beautifully, and we felt completely taken care of from start to finish.
If you’re looking for a reliable company to create a custom multi-city international trip, I highly recommend Tripmasters. We’ll definitely be using them again for our next adventure!

April 9, 2026
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Reply from Tripmasters

Hi Daniel!

Thank you so much for your continued trust in Tripmasters! We’re truly delighted to hear that both of your trips were seamless and memorable. It’s wonderful to know that everything, from your flights to accommodations and overall itinerary, met your expectations once again.

Your kind recommendation is incredibly valuable, and we’re so glad we could help create another smooth and enjoyable multi-city adventure for you.

We can’t wait to assist you in planning your next journey!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars

We booked Prague

We booked Prague, Vienna and Budapast. The trip was five stars! The hotels were first class and the subway between the cities and the hotel pick up and drop off were all prearranged and prompt.

April 1, 2026
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Reply from Tripmasters

Hi Adrienne,

Thank you for your kind words! We're so happy to hear you had a five-star trip and that everything ran smoothly. We’d love to help you plan your next adventure!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars

Easy adjustments to cater to my…

Easy adjustments to cater to my specific wants. Price was very good. Absolutely no issues with any reservation, flight or train.

March 22, 2026
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Reply from Tripmasters

Dear Nathan,

Thank you for your kind words! We’re so glad we could tailor everything to your needs and that your trip went smoothly from start to finish.

We truly appreciate your trust and look forward to helping you plan your next adventure!

Best regards,
TripMasters Inc.

Rated 4 out of 5 stars

Good company

Good company. I would certainly use them again

April 7, 2026
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Reply from Tripmasters

Dear Colleen,

Thank you for your kind words! We’re delighted to hear you had a great experience and would be happy to help plan your next adventure whenever you’re ready.

Sincerely,
TripMasters Inc.

Rated 4 out of 5 stars

Nice hotels

Nice hotels, good flights, very good customer service. Four stars because some of the hotels were a little bit out of the way

April 7, 2026
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Reply from Tripmasters

Dear Edward,

Thank you for your feedback! We’re so glad you enjoyed the hotels, flights, and our customer service, and we’re sorry to hear that some of the hotels were a bit out of the way.

As a tip for your next trip, our packages are fully customizable and include a wide variety of hotels with maps and locations, so you can easily adjust accommodations to suit your preferences and stay closer to the sights you want to see.

We look forward to helping you plan another fantastic adventure!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

Was excellent

Was excellent, Tripmasters is the best like always

March 31, 2026
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Reply from Tripmasters

Hi Alexander!

Thanks so much for the awesome shout-out! We’re thrilled you had another great experience with Tripmasters and can’t wait to help you plan your next adventure.

Here’s to many more amazing trips!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars

Our Hanami dream come true

The booking process was effortless and the package was an amazing deal! The hotels were so beautiful and upscale, we felt so special! The app with all your travel details listed is so helpful as well. We would definitely book with Tripmasters again!

March 23, 2026
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Reply from Tripmasters

Hi Jennifer!

Thank you for sharing your experience! We’re so glad we could be part of making your Hanami dream come true. It means a lot to have your trust, and we’re delighted to know your trip felt so special.

We truly appreciate your kind words and look forward to helping you plan your next adventure!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Wonderful trip!

Wonderful places. Hotels Hub cation, easy to block! Loved the experience building priceless memories!

March 15, 2026
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Reply from Tripmasters

Dear Zitlalt,

Thank you so much for sharing your experience! We’re delighted to know your trip was so memorable and meaningful.

It truly means a lot to have your trust, and we look forward to helping you create even more amazing adventures ahead!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars

We enjoyed the hotels

We enjoyed the hotels, they did well accommodating 4 adults in a room. The train was comfortable. The countries we visited were amazing and seeing them as an adult family of 4 was very special. All in all, tripmasters.com is my go to for planning overseas vacations.

April 6, 2026
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Reply from Tripmasters

Dear Cami,

Thank you so much for your kind words and for trusting us with your special family journey. It means a lot to be part of such meaningful travel experiences, and we’re delighted to know it was such a wonderful trip.

We look forward to helping you plan your next adventure!

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars

We keep coming back

This was our sixth trip using Tripmasters. We keep coming back because of the flexibility built in to the process. It allows us to really customize our adventures.

March 19, 2026
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Reply from Tripmasters

Hi Jerry!

Thank you for your continued loyalty! We’re honored to have helped plan your sixth trip and are so glad you enjoy the flexibility to customize your adventures.

We look forward to creating many more memorable journeys with you!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Trip to Japan and Korea

Easy to book. Communications are constant. A lot of information given to us during the trip.

March 19, 2026
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Reply from Tripmasters

Dear Customer,

Thank you for your feedback! We’re so glad to hear that your trip was easy to book and that you found our communication and travel information helpful throughout your journey.

We truly appreciate your support!

Best regards,
TripMasters Inc.

Rated 5 out of 5 stars

I have used Tripmasters in…

I have used Tripmasters 4 times in planning trips to France, Ireland/Scotland, London/Scotland, and Spain/Portugal. Each trip went smoothly, the hotels were all wonderful!! I will use them again!!

March 9, 2026
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Reply from Tripmasters

Dear Janette,

Thank you so much for your kind words and continued trust in Tripmasters! We’re thrilled to hear that all four of your trips went smoothly and that you enjoyed the hotel selections along the way.

It truly means a lot to us to be part of your travel experiences. We look forward to helping you plan many more unforgettable journeys in the future!

Kind regards,
Customer Care
TripMasters Inc.

Rated 5 out of 5 stars

I like the fact that I could follow…

I like the fact that I could follow through your app on my phone. Tripmasters app kept me update about my itinerary. it let me know if my flight will be delayed or on time. Also, I had their phone number at hand in case there was a problem.

March 25, 2026
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Reply from Tripmasters

Dear Bert,

Thank you for your thoughtful feedback! We’re so glad you enjoyed being able to follow your trip through the app and stay updated on your itinerary in real time.

It’s great to hear that the flight notifications and having our contact information readily available gave you extra peace of mind along the way; that’s exactly what we aim for.

We truly appreciate you traveling with us!

Kind regards,
TripMasters Inc.

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