Banner for Tripmasters

Tripmasters Reviews 1,204

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 523 reviews, reviewers overwhelmingly had a great experience with this company, often using them for multiple trips due to their reliability and excellent service. Customers appreciate the ease of booking and the flexibility to customize their holidays, including flights, hotels, and excursions, with many options available. People consistently praise the well-organized trips, seamless transitions between cities, and the quality of centrally located accommodations. However, some customers also noted issues with specific hotels not meeting expectations upon arrival or having booking discrepancies. Additionally, a few people mentioned unexpected changes to flight carriers or tour itineraries, and one reviewer expressed concern over the company's support during a medical emergency abroad.

What people talk about most

Holidays

Consumers find holidays to be positive, with many reviewers expressing high satisfaction and repeatedly using... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, attention to... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, straightforward,... See more

Location

Users describe positive interactions with location, with many reviewers appreciating the centrally located... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and seamless process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our sixth Tripmaster trip. We have had consistently great experiences. There's never been any issues with flights or hotels. The variety of hotel and air options makes booking incredibly flexi... See more

Company replied

Rated 5 out of 5 stars

Tripmasters was easy to use and helped us book an incredible vacation! The website was easy to navigate and easy to change hotels, destinations, etc. Pricing was also excellent! It’s our second Europe... See more

Company replied

Rated 5 out of 5 stars

This is our second Tripmaster planned and experienced vacation. Everything went extremely well. Not one single issue. 100% perfect. Highly recommend this outfit especially for more exotic destinations... See more

Company replied

Rated 5 out of 5 stars

I always leave my traveling plan in Tripmasters hand, that is how much I trust the company, and I started many years ago, twice a year, mostly traveling outside the USA. I only need to give it the tim... See more

Company replied


Company details

  1. Tour Operator
  2. Tour Agency
  3. Travel Agency
  4. Travel Aggregator

About Tripmasters

Written by the company

Since 1984, Tripmasters has been a leading online travel agency, offering flexible, affordable, and convenient travel solutions. Whether you're planning a European adventure, a South American tour, a romantic getaway, or a luxury escape, our user-friendly online platform ensures an efficient booking experience.

By leveraging cutting-edge technology and deep industry expertise, Tripmasters ensures a hassle-free booking experience while offering exceptional value. Their extensive network of trusted travel partners and curated quality hotels enables them to deliver high-quality accommodations, convenient flight options, and thoughtfully selected experiences tailored to individual preferences.

With an extensive selection of Europe travel packages, you can visit iconic cities and hidden gems in countries such as Italy, France, Greece, and Germany, to name a few. If you dream of an adventure in Central America, the Costa Rica Guided tours deliver immersive experiences in richly diverse landscapes. For travelers eager to discover Asia and South Pacific, Tripmasters provides exciting options in Japan, Thailand, China, Indonesia, India, Australia, and New Zealand, offering cultural experiences and historic sites. The Caribbean and Mexico are also popular choices with packages to Jamaica, the Dominican Republic and Mexico’s sun-kissed resorts. Start your journey today and experience the world your way with Tripmasters!

Our Mission and Values

Written by the company

Our Mission:
We're here to create customers who love us, so much so they keep coming back and tell everyone they know. This success empowers us to support our team and make a real difference for others.
Our Values:
• Continuous Improvement: We believe in constantly enhancing our products and services. • Integrity: We are honest in all our dealings with customers, employees, and partners. • Purpose-Driven: We believe our business has a higher calling than just profit. • Employee Well-being: We invest our success back into our team, continuously improving their lives. • Global Impact: We are committed to increasing our contributions to UNICEF and Children Incorporated, supporting children in disadvantaged communities worldwide.

Why Tripmasters?

Benefits

Expertly Crafted Multi-Destination Itineraries
You're in control of creating a multi-destination itinerary. Many flights, hotels, and transportation options are available to choose from.
Fast, Flexible & Easy Online Booking
Our online booking platform makes it easy to find and book your dream vacation in just a few clicks. With flexible payment options you can book with confidence.
Great Deals and Prices
Get the best value for your money with our competitive prices and exclusive deals on a variety of travel packages.
Dedicated Customer Service team
Our dedicated customer service team is available to assist you with any questions or concerns you may have before, during, and after your trip. 7 Days a Week from 8 AM to Midnight ET.
Start Browsing

Contact info

Private Affordable Stress Free Trips

Explore Costa Rica with our Best Selling Vacation Packages.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professionalism meets the human touch

Hello, Tripmasters. I’m very satisfied with my recent experience in South Korea and Japan. It was a terrific and exciting experience. And what can I say about my favorite agent Ms. Vicky Rodriguez’s professional skills and kindness? Well, she amazingly keeps raising the bar. She patiently managed to achieve a package fitting all of my necessities and the result was top-notch. Ms. Vicky is tireless, very focused and a wonderful person. She worked really hard a whole morning to get the best results for me. She made it. By the way, she organized my previous, great trip to Japan more than three years ago and I must say that in this occasion she surpassed herself. I highly recommend this remarkable travel agency for its flexibility and various options.
Jesus I. Callejas

March 13, 2026
Tripmasters logo

Reply from Tripmasters

Hi Luz!

Thank you so much for sharing your wonderful feedback! We're thrilled to hear that your trip to South Korea and Japan was such a memorable and exciting experience. It's gratifying to know that our team was able to create a package that met all your needs and helped make your journey seamless and enjoyable.

We truly appreciate your trust in us and your recommendation. We look forward to helping you plan your next adventure!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

Organized and reliable

Organized and reliable. When one is hundreds of miles from home, doesn't know the language or the area, he is quite vulnerable. Tripmasters had our backs the entire time.
(one exception, getting to the first hotel, Holiday Inn Express in Miraflores. We weren't sure if we were on our own or if the hotel had made arrangements. Apparently it was on us and we had a significant incident with fake Uber drivers. It turned out ok in the end but you might firm up that transportation )

March 12, 2026
Tripmasters logo

Reply from Tripmasters

Dear Stephen,

Thank you for sharing your experience. We’re so glad to hear that you felt supported throughout your trip and that our team helped provide peace of mind while traveling.

We also appreciate you bringing up the confusion regarding transportation to the first hotel. After reviewing your reservation, we can see that airport transportation was not included in the booking. According to your vouchers, the hotel does offer shuttle services for a fee; however, these typically need to be arranged with the hotel in advance.

We hope the issue with your transfer did not affect your trip too much. Thank you again for your feedback, and we hope to have the opportunity to help you plan your next trip soon.

Sincerely,
TripMasters Inc.

Rated 5 out of 5 stars

The coordination logistics

The coordination logistics

March 3, 2026
Tripmasters logo

Reply from Tripmasters

Dear Customer,

Thank you for your comments and for trusting us with your travel plans!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

The hotel choices were all fantastic

The hotel choices were all fantastic, well located, good value.

February 28, 2026
Tripmasters logo

Reply from Tripmasters

Dear Diana,

Thank you so much for your kind words! We hope we can be of service again soon.

Kind regards,
Tripmasters Inc.

Rated 5 out of 5 stars

I love how TripMasters books only what…

I love how TripMasters books only what you need. In our case it was flights and hotels. We were very pleased with both. They are very detailed in their communication. It is effortless travel, especially abroad.

March 6, 2026
Tripmasters logo

Reply from Tripmasters

Hi Bob!

Thank you so much for taking the time to share your experience with us! We are so glad to hear that you were satisfied with our service.

Making trips effortless and smooth is exactly what we aim for.

We can't wait to help you plan your next adventure!
Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

Convenient/affordable

Easy to use, convenient, and very much affordable. I had no issues whatsoever during my trip, I will definitely be using TripMasters again in the future!!

February 28, 2026
Tripmasters logo

Reply from Tripmasters

Hi Nicole!

Thank you so much for your kind words! We are truly happy to know that your trip went smoothly, and thank you for trusting us with your travel plans.

We can't wait to help you plan your next adventure!
Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Love Tripmasters. They make trip planning smooth and easier.

Our hotels, train tickets, and flights and information pertaining to our itinerary were straightforward and easy to access. The only issue I had was that a few days before our trip we received a tripsmasters' notice that we had not selected our airline seat (which we had) and worried us for a moment.. but otherwise, all went quite smoothly.

February 27, 2026
Tripmasters logo

Reply from Tripmasters

Dear Customer,

Thank you so much for your thoughtful feedback! We’re thrilled to hear that you found Tripmasters helpful and that your hotels, flights, and train information were easy to access.

We truly appreciate your comments and thank you for taking the time to share your experience.

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Easy to use

Easy to use, nice to have trip experiences in one place.

February 19, 2026
Tripmasters logo

Reply from Tripmasters

Dear Lisa,

Thank you for your feedback! We’re glad you found our service easy to use and enjoyed having all your trip experiences in one place.

We appreciate your support and look forward to helping with your future travels!

Kind regards,
TripMasters Inc.

Rated 5 out of 5 stars

Great trip and wonderful memories

Great trip and wonderful memories

February 19, 2026
Tripmasters logo

Reply from Tripmasters

Hi Marzi!

Thank you for sharing! We’re so glad to hear you had a great trip and made wonderful memories.

We look forward to helping you plan your next adventure!
Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Vacation Planning Made Easy

I value the ease of speaking with a representative and their knowledge and understanding. I feel like the service is very personalized.

February 25, 2026
Tripmasters logo

Reply from Tripmasters

Hi Michael,

Thank you for your kind words! We’re thrilled to hear you felt supported and that our service was personalized and helpful.

We truly appreciate your feedback and look forward to assisting you again in the future.

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

This is my second trip booked through…

This is my second trip booked through Tripmasters and I love it! I will be booking a trip to Italy later this year, and will definitely use Tripmasters.

February 14, 2026
Tripmasters logo

Reply from Tripmasters

Hi Stacy!

Thank you so much for your kind words and for choosing us again for your travel plans!

We’re thrilled to hear you loved your second trip, and we can’t wait to help you plan an amazing adventure to Italy later this year. Thanks again for your continued trust!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Especially pleased!

Would definitely use Tripmasters for future trips and recommend to others. Very satisfied!

February 7, 2026
Tripmasters logo

Reply from Tripmasters

Dear Lena,

We are pleased to know that your trip went great! Thank you for choosing us for your travel plans and also recommending us!. We are looking forward to serving you in the future!!

Regards,

Tripmasters Inc.

Rated 5 out of 5 stars

They deliver everything they promise-…

They deliver everything they promise- affordable and adjustable package plans that allow you to pick the cities and they fill in the rest. Once you have a plan, you can adjust the flights and hotels if you want to upgrade or reconfigure your trip. Fourth time I've used them and it has been flawless.

February 19, 2026
Tripmasters logo

Reply from Tripmasters

Dear Patrick,

It is great to hear that the booking was easy and you enjoyed your selected locations! We hope we can be of service again soon.

Sincerely,

Tripmasters Inc.

Rated 5 out of 5 stars

Always enjoy booking trips with…

Always enjoy booking trips with TripMasters
I have made more than 12 trips in Asia, South America, Europe. Highly recommended

April 4, 2025
Tripmasters logo

Reply from Tripmasters

Dear Aaron,

Thank you so much for your continued trust in us! We truly appreciate your repeated business and are always excited to serve you again

Kind regards,

Tripmasters Inc.

Rated 5 out of 5 stars

everything went smooth with our last…

everything went smooth with our last trip with tripmasters, hotels, flights, etc

January 17, 2026
Tripmasters logo

Reply from Tripmasters

Dear Vicente,

We appreciate your kind comments.
Thank you for trusting us to help you with your travel arrangements.
We hope to serve you in the future.

Regards,
Tripmasters Inc.

Rated 5 out of 5 stars

Iceland in January

It was extremely easy to set up, choose flights. And extras. Everything was emailed to me immediately. Communication was on point. Even when I had questions or needed assistance you all responded within minutes. Thank you I will definitely be using you again real soon.

January 24, 2026
Tripmasters logo

Reply from Tripmasters

Dear Dawn,

It is great to hear that the booking was easy and you enjoyed your selected locations! We hope we can be of service again soon.

Kind regards,
Tripmasters Inc.

Rated 5 out of 5 stars

Great prices

Great prices, good hotels in safe areas, flights are good too.

February 6, 2026
Tripmasters logo

Reply from Tripmasters

Dear Danielle,
We are pleased to know that your trip went great! Thank you for choosing us for your travel plans!
Kind regards,
Tripmasters Inc.

Rated 5 out of 5 stars

Tripmasters is the BEST!

Tripmasters.com makes planning trips a breeze. I’ve used their site for four trips now, and every time it’s smooth sailing—the booking process is clear, and customizing my itinerary is simple. Their customer service stands out; they’re quick to respond and always helpful, making sure everything goes right. If you want a hassle-free travel experience and great support, Tripmasters.com is definitely worth checking out.

February 5, 2026
Unprompted review
Tripmasters logo

Reply from Tripmasters

Hi Rich!

Thank you so much for your kind words and for taking the time to share your experience! We’re truly grateful for your continued trust and thrilled to hear that planning your trips with us has been smooth and enjoyable.

We can’t wait to assist you with many more adventures ahead!

Warm regards,
TripMasters Inc.

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Reservations were smooth, no issues. Hotels were amazing, everything was up to par. I would highly recommend using Tripmasters if you plan on a multi city vacation.

January 24, 2026
Tripmasters logo

Reply from Tripmasters

Dear Sarah,
Thank you so much for sharing your experience, we are so happy to hear that you were satisfied with our services.
We appreciate your recommendation. We look forward helping you planning your next vacation.
Sincerely,
Tripmasters Inc.

Rated 5 out of 5 stars

Great travel experience

We’ve been traveling with Tripmasters for 9 years and have never had an issue. Customer service is very helpful, when we’ve needed it. We highly recommend Tripmasters to anyone that travels.

January 23, 2026
Tripmasters logo

Reply from Tripmasters

Dear Pulaski Family,

Thank you for sharing your experience! We’re incredibly grateful for your loyalty and are so happy to hear your travels with us have always gone smoothly. Your recommendation truly means a lot!

We hope to continue helping you plan many wonderful trips for years to come!

Warm regards,
TripMasters Inc.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look