Tripmonster Reviews 

I am in tears dealing with the worst travel experience of my life because a flight I found on Kayak was booked through TripMonster. Five weeks and only 6 days after booking the flight I tried to cancel my flight (BookingID 22164893). They told me the cost would be 50 euro to cancel and I would have the request processed in less than 72 hours. SIX DAYS LATER I receive an e-mail to saying they cannot cancel the booking stating the ticket was non-refundable

"We are writing to inform you that your ticket does not allow cancellation, as the fare is non-refundable."

It did not say ANYWHERE on the e-ticket or confirmation e mail that it was non-refundable. They don't give you any channel to talk to a customer representative. When I responded to the e mail it was bounced back. I feel absolutely cheated out of over $2,000 in plane tickets for what was supposed to be a special holiday trip to London with my child.

I booked a trip and within seconds of booking we receive a notice ‘airline has not confirmed the booking’. Please cancel the reservation. What is there to cancel if it wasn’t accepted?? Nothing!

Ok so we try to cancel and it says to goto the airline site and put in the reservation ID and surname. Did this. Nothing. No reservation exists!

We have received and email that refund is coming in 3 days but I’m not holding my breath. They charged my card and literally in 1 second stated airline cannot book or has denied the booking.

Their excuse of waiting for airline to refund the $ over a few months won’t stand here. The airline never confirmed it!!

Booking reservation: 22271149

If I could give them zero stars I would. There is literally no way to contact the airlines. Never, ever book through them. Our flight from Paris was cancelled, and they have still not yet confirmed our flight out tomorrow. It keeps appearing and disappearing, and I have no way to check in online. I'm traveling with three small children, and this has been the worst travel experience of my life.

Looking to cancel a booking but it is impossible to get ahold of anyone.

All I need is a refund: YOUR BOOKING REFERENCE IS: 21975324

There is no details nor contact on their page.

One of the most Pathetic and fraud agency!
Just avoid it. I bought a ticket from them and They have not even booked it from airline. Worst thing is their customer service is not responding. The only way I have that I complain on EU Air Passenger rights commission so they screw them up

booking ID 21402525.
100% scam. Airmalta had no staff working at checkin counter. We could not board our flight. Airmalta don’t want to take responsibility as it was made through Tripmonster, I can’t get $1100 back. Do not book through this company.
Please read messages below after several emails. This is 1st response in 4 months.
How can a company do this. How do banks even allow payment to this company. Waste of money and a lot of stress.
Dear client,

In response to your request, we regret to inform you that, in accordance with the fare cancellation conditions established by the airline, your ticket is non-refundable.

Best wishes--
Customer Care Team

El Sáb Nov 05 11:54:46 2022,

Reference number : 21087212

The trip has been reroute from the original booking.
Email dated 01.06.2022, confirmation trip from the Manila to Oslo : FLIGHT: SQ - Singapore Airlines 16.11.2022
AVGANG: Manila, Filipinas Ninoy Aquino Intl. 16.11.2022 19:00
ANKOMST: Singapur, Singapur Changi Intl. 16.11.2022 22:45
BESTILLING BEKREFTET: ,
VARIGHET: 03:45
TILLATT BAGASJEVEKT: 30 Kilo
STOPP:
BETJENT AV: Singapore Airlines, SQ

FLIGHT: SK - SAS 17.11.2022
AVGANG: Singapur, Singapur Changi Intl. 17.11.2022 00:30
ANKOMST: Copenhagen, Dinamarca Kastrup 17.11.2022 06:35.

On 16.11.2022, Tripmønster has changed the date of my flight from Singapore to Oslo, to 19.11.2022, meanwhile, you still have not changed the date of flight from Copenhagen to Oslo which was 17.11.2022.

Because of this, I was stranded in Singapore for 3 days! I have to pay hotel accommodation for 3 days and bought new flight ticket from Copenhagen to Oslo.

Please send me Tripmønster e-mail address, so that I can forward the receipts of ALL my expenses due to bad service that cost expenses and times to the customer.

If there were zero-star option, we would have given that to this company. Never, NEVER ever get fooled by any ad buying your flight tickets through tripmonster. Big mistake. Huge!
From our experience: We bought Thailand inland flight tickets Bangkok-Phuket-Bangkok. Our airline operating flights from Europe to Asia(BKK) changed it´s return flight date and therefore we needed to change our return flight date inland Thailand as well. However we could not do it directly through Thai airways, since the tickets were bought through Tripmonster. Only Tripmonster can make the changes even though our operating airline is Thaiairways. First: We could not find our flight info via Mytrips, since mytrips was not working at all and therefore contacted Tripmonster customer service by email. Second: Customer service responded so slowly to our matter in every step of this process that all the available returning flights on chosen day are now fully booked. There were plenty of options available when we first contacted Tripmonster. Third: We actually never got the last answer from the tripmonster customer service but from Travel genio customer service number in SWEDEN. After a long search we found working customer service number from this review site. Fourth: Refund is out of the question since we have already used the first part of our journey (BKK-HKT).
Tripmonster: Your processes (mytrips, emails including payment links) just does not work. Your excuse is just "Look at your junk mail". Well, we did and guess what, there´s nothing there.
Advise to all who is considering using tripmonster "services": Avoid! It is not worth saving a little since there is a risk loosing a lot in cases when everything in life does not go as planned.

extremely bad service... never buy ticket from them!!!!

Hello,

I see that you actively respond to customers here, however, there is not a phone number or email address to be found anywhere and I am very concerned about my purchase after reading the reviews. I have a flight number, but it doesn’t show up on the airlines website. Also, I purchased the special luggage and it says that I did not. I went to the my trip.

****Update***

I was able to contact the company and receive a full refund. Trip Monster is a part of Travel Genio. I called the number (646) 568-7507 for Travel Genio and was able to speak with an agent in under two minutes on 2 different occasions. The agents were very kind and helpful. I received my refund within 3 days. I’m not going to lie, I was super stressed after seeing all of these negative reviews and I am thankful that I am not a part of the not getting your refund trend.

The flight booked can be change or cancel, BUT FINALLY THE BOOKING CANCELED AND CHARGED FOR MORE THAN 1000USD, and YOU CAN NEVER REACH ANYONE through email or phone. PLS DON'T BOOK THROUGH SOMEONE WITHOUT ANY CONTACT.. they only provide information BAR. but never been reached

MY MISTAKE….. I should have checked their reviews first. I was directed from one of the tickets princes comparing website. Not any huge savings but I just went with it. Bought a return ticket (4 flights) and couple of days later I got txt form airline that my first flight has been cancelled. I contacted airline to ask for an alternative flight but they won’t speak to me because tickets were not bought directly from them.

Airline says to contact TripMonster but I can’t find any contact number or email. I have raised the issue in their “my trips” section but no contact from them for last 10 days !!!

I am stressed about my travel plans and they seems to not care at all.

Airline said it’s few minutes job ONLY if TripMonster contact them.

Tripmonster booking ID 22156787

Do anyone has their contact number to call? It’s URGENT and I will appreciate any help here.

these scammer website start scamming people alots.
1 months ago i bought flight tickets from trip monster and got email on last moment 5 hrs before my flight that my flight has been cancelled. missed my very important meeting and cause of this financial lost and about to lose my job. and when i asked them regarding my refund. they don't have any ideas. try to contact them but haven't got positive response from them. scammer website plz be aware.

The worst experience!

Tried to book the tickets they got my money and send this:
e are writing to inform you that the airline has not confirmed your booking 22180927.

In the next few days you will receive your refund via the same payment method you used to make the booking.

A WEEK LATER NO REFUND

Hi,

I had a booking Id - 21302130, There has been cancellation from airline to one of segment of itinerary got alternative option from tripmonster but even after confirming for the alternate for a 2 month back still have not got booked ticket from tripmonster.
There is no helpline number where i can call.
only Email id is available on which they keep telling we are working on it.
It's been 2 month and travel date are nearby still not reply from tripmonster.

Hei Tripmonster
Can you please look into this for me,
Tripmonster ref number 21879031
Name Aud-Lillian Saetrum
Norwegian ref KG8269
My wife was told the flight from Bodø was delayed until 1530, she was told by txt message this, so she had to buy a new ticket to Oslo due to her conecting flight leaving at 1540, we would like the refund from Bodø to Oslo please, we have screen shots of the messages if you need them
Regards Chris Hogden
Ps this chat line would not allow me to send an email address

Absolutely terrible. Don’t bother booking with tripmonster. I received an email saying the cancelled my booking due to a duplication which is not the case as I have not made any other reservations, they have taken my money and they are not helping me at all. Their customer service phone was useless, the lady said she cannot help me and she also cannot put someone else on the phone I.e her manager, she cannot give me the number of the department that deals with my issue and she cannot transfer me to them either. I’m not sure what exactly she CAN do to help as it appears she can do NOTHING. Horrible experience, won’t be booking with them again and will make sure everyone knows too.

The flight was OK, but customer service was not good.

DO NOT BOOK WITH THEM. Our tickets got changed from the 17th of November to the 19th of November but our connecting flight from Copenhagen was still on for the 17th. They said they notified us but no they didn't not. When calling them, you need to call a number in Spain, there I spoke to Melanie. Her response was she can't help, we need to speak to the airline yet the airline is stating we need to talk to the booking agent. She said that over and over and over. I kept on repeating myself that the airline is saying we need to talk to the booking agent. So i kept on asking how they can change the flight to a later date but keep the connecting flight as it is. She even suggested that I book a new flight. Oh yeah and they keep you on hold for ages. AGES. It ended with us buying a new ticket. While we were stuck in Singapore. If I could give them a lower score than 1, I would. So I can not emphasise this enough, STAY AWAY

I had a good experience with Tripmonster, I booked a ticket to Tunisia yesterday from London, realised I was arriving a day late, called them and they managed to give me full refund by cancelling the ticket, I must admit it was within a 24 hour period before I got my ticket.