Tripp Reviews 

Dreadful customer service - well, non-existent to be accurate.
My luggage order was eventually delivered but to the wrong property - the tracking proved this!
When I reported this to Tripp their clearly junior person just kept telling me that it had been and sent me a file showing this which I couldn’t open.
Finally managed to open the file and it clearly showed that the delivery was to somewhere else - not me!
Had to keep chasing the office junior who did nothing then eventually said it would take a week to investigate the delivery.
I tried to explain that my contract was with them and theirs with their courier so I just needed the items replacing or refunding but was just ignored.
After sending multiple (around 10) chasers junior person came back with no help but just investigating.
I asked for the CEOs contact details as the person looking at this clearly has no decision making authority but, again, I’ve just been ignored.
Really really abysmal service - I don’t really want the luggage now as if it’s bad getting the items I can only imagine how shocking and after sales service would be in the event of an issue!

I ordered 3 cases from Tripp at a great price. They came very quickly. However, one of the cases had a fault with it. I called and spoke to Chantelle Butler, who asked me to email some photos. She was then able to get a new case sent out to me by next day delivery, so that we had it in time. Many thanks Chantelle.

I ordered a suitcase yesterday before 4 pm for next day delivery as I needed my suitcase for my holiday. I got an email from TRIPP to say that my suitcase has been dispatched. I kept checking DPD tracking all day as my suitcase still hadn’t arrived and the message keeps on saying that they’re still waiting for my parcel from TRIPP. I then after a long search online finally found a telephone number for TRIPP customer services, after 15 minutes of being on hold going from position 3 to 1 in the queue as soon as it was my turn in the queue, instead of getting someone to talk to I got an automated voicemail message asking me to leave my name and telephone number for someone to phone me back, no one has called me back.
Terrible customer service! Why offer a next day delivery service and charge me for the privilege and not deliver!

I had an issue with the handle of my new case and I contacted customer services to resolve. Rachael White could not have been more helpful and efficient and the matter was resolved within a day or two following simple instructions and procedures. New case has already been dispatched.

I have been using Tripp luggage for over 10 years without any complaints or issues, the zip broke on the suitcase I recently ordered j have been corresponding with Chantelle who has been very professional and supportive, she has dealt with all issues regarding the luggage and has arranged for a replacement suitcase to be sent out. I am more then happy with the service I have received Tripp not only have great luggage options but also great staff that are really compliment the company. Great work Tripp!!!

Poor customer service to match their poor quality cases. Don't bother trying to get them to honour their guarantee.

Fantastic customer service who were extremely helpful in resolving an issue with a suitcase. Despite the issue being outside of the warranty, Sasha (advisor) went out of their way to assist. Great products and assistance l, will shop again.

Found we had a problem with retractable handle on first use/day of departure for Canada, contacted Tripp during our stay to advise of issue. After sending pictures and video to confirm issue a new case was offered. Many thanks to Sasha for all their speedy assistance.

Always purchased Tripp luggage and never had a problem, until I bought 2 cases in 2024. 3 wheels on one of them essentially stopped working after 2 uses, with the rubber coming almost completely off on one. I contacted customer service, who asked for a ridiculous amount of pictures and descriptions, constant emails asking for more information. All I wanted was replacement wheels, of course they would only send 3, but only after I sent a video of the whole case again. I value my time too much, so I spent £10 on Amazon replacement wheels and they work a treat. That one extra wheel may have pushed them into liquidation.

I’ve used Tripp luggage for years but it was time to refresh our cases. I’m delighted with the design and quality of their luggage and will definitely continue buying from them as long as this standard remains. The customer service was also excellent; every representative we spoke to was a credit to Tripp. Thank you and well done.

I made a mistake with my order, I contacted Customer Services, Sasha from the Team very quickly sorted the issue which allowed for my order to proceed. Her help was much appreciated

I have purchased and used Tripp luggage for many years but unfortunately a recent experience has left me very disappointed with both the quality of the product and Tripp's customer service.

Despite my cabin suitcase being less than a year old - and only used on 2–3 occasions during that time - one of the wheels sheared off during transport on a flat pavement. It had never been on a plane or subjected to rough handling, so I believed the damage pointed to a manufacturing defect or use of poor-quality materials.

After contacting customer service and speaking to Chantelle, I was asked to provide photos, the product details, and other information for an inspection, which I did promptly. However, despite the case being well within its 5-year guarantee, Tripp concluded that the damage "could only have been caused" by airport handling or transit damage and refused to honour the warranty, despite me explaining that the suitcase had only seen very light use.

The whole experience has left me with the impression that the warranty offers very little practical protection, and that genuine faults are simply attributed to wear or handling (even when these have not occurred). I expected the product to last much longer than a handful of uses, and for customer service to afford a more balanced assessment of the evidence I provided.

Unfortunately I can no longer recommend Tripp as a brand. The longevity of their products is now highly questionable it appears they are unlikely to honour genuine warranty claims if faults develop during this time.

Had a problem with my recently purchased suitcase caused by rough baggage handler. Was sorted out swiftly and easily by Amanda. Excellent customer service!

Chantelle Butler couldn’t have been more helpful when we had a problem with our suitcase. She responded quickly and was polite and efficient in her dealings with me. Thank you!

Daughters suitcase needed replacing after last overseas holiday. Took time due to me and paperwork issues but they sorted it rapidly once finalised.

My cases arrived. I purchased the ones suitable for Ryan Air, which are very precise. Went on holiday got asked a few times where my set came from. On my travel back there was an issue with the strap on one of the cases. I contacted Tripp and I was talking to Rachael White. She couldn't have been more helpful. Simple instructions from her how to rectify the situation and never left me hanging for a reply for long.
Such a refreshing experience of customer service. Other companies should take note. It's all about communication. thanks Rachael once again, what a legend you are.

Claire

Nikita was professional and dealt with the query very quickly and appreciated not having to chase. Thank you for your support here, very much appreciated

The customer service is second to none. Sasha dealt with my replacement under guarantee, very efficiently, professionally and speedily.

I bought two Tripp suitcases a few years ago. One of them had an issue with two wheels. I couldn’t find the purchase emails and I had also moved. I contacted Customer Services and Rachael White responded very quickly, asking for a few more photos. The following day she put me in touch with her colleague, Hits Patel, who would send out the wheels. I mentioned I was travelling the following week, Hits expedited sending the replacements and I received them in good time. Excellent customer service.

Great customer service, Amanda was most helpful and arranged a replacement cabin bag for me as mine had a faulty handle. Very happy