Customer services off the chart irregardless who picked up the call to our queries. Every agent we worked with true professional, prompt responses on every occasion! Always have knowledge of our bo... See more
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Review summary
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What people talk about most
Based on these reviews
I recently booked a trip with TripToGo and had several questions throughout the process. Claire was absolutely wonderful—patient, knowledgeable, and genuinely helpful. She went above and beyond by gui... See more
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We had an incredible experience on this Japan tour, and our guide Karina truly made it unforgettable. She was knowledgeable, organized, and always went above and beyond to make sure everything ran... See more
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I have travel to various parts of the world, but it’s my first trip to India! This has been an amazing experience, including, due to having the wonderful, caring and professional guide jageshwar Kash... See more
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Company details
About TripToGo
Written by the company
Who We Are
Become a TripToGo Member
Earn Referral Points
TripToGo is an exclusive membership platform that leverages cutting-edge technology to simplify and demystify vacation planning. With more than 30 years of industry expertise and unparalleled connections, we deliver unforgettable experiences in any destination. Our greatest joy is crafting once-in-a-lifetime journeys for our discerning members.
Our MissionBecause we believe that travel should be accessible to everyone, from beginners to seasoned planners, our mission is to make every vacation as effortless and stress-free as possible.
Our Vision
We are dedicated to revolutionizing the way travelers plan their trips and engage with the world.
Exceptional 24/7 Customer Care
24/7 Customer Care
We take exceptional care of our customers with a 24/7 care team, prompt remediation of issues, and a commitment to ensuring everything runs smoothly both for our suppliers and our customers. Delivering an enjoyable experience is our utmost priority.
Contact info
675 Cochrane Dr, East Tower, Markham, ON L3R 0B8, New York, United States
- 1 866-886-3998
- triptogo.com
Discover Your Next Trip | TripToGo
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everytime I call either to add more…
Everytime I call either to add more info or inquire about our booking, the call was answered right away with respect. Customer service experience is excellent
February 25, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Liwayway!
We’re absolutely thrilled to hear that every time you’ve called, your inquiries were answered promptly and with respect. Providing consistent, attentive, and courteous service is something we truly pride ourselves on, so it means a lot to know you’ve had such a positive experience each time.
Your kind words about our excellent customer service genuinely motivate our team. Thank you for choosing TripToGo—we’re always here whenever you need us and look forward to supporting you throughout your journey!
With kind regards,
The TripToGo Team
Ver impressed with the customer service…
Ver impressed with the customer service provided thus far. Very quick response to my inquiries and valuable information provided!!
February 25, 2026
Reply from TripToGo
Thank you so much for your fantastic feedback, Petra!
We’re absolutely delighted to hear that you’ve been impressed with the customer service so far. Providing quick responses and valuable, clear information is exactly what we strive for, and it’s wonderful to know that it made a positive impact on your experience.
We truly appreciate you choosing TripToGo and look forward to continuing to support you every step of the way. Your journey is just getting started, and we’re excited to be part of it!
With warm appreciation,
The TripToGo Team
Great costumer suport!
The agent was very attentive and helpful to clarify my questions.
This is the first time I have booked with TripToGo and so far I think is the first of many.
February 24, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Sulema!
We’re thrilled to hear that you had a great customer support experience and that our agent was attentive and helpful in clarifying your questions. Providing clear guidance and friendly assistance—especially for first-time travelers booking with us—is something we truly value.
It means so much to know that this may be the first of many trips with TripToGo. We’re excited to be part of your travel journey and look forward to helping you plan many more amazing adventures in the future.
With warm wishes,
The TripToGo Team
Best Japan trip
We had an amazing trip in Japan thanks to Trip to Go and their amazing guide James Natsuno. The amount of preparation, dedication and patience put into this trip was incredible. Every single detail was special and planned with care.
February 3, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your incredible review, Raymely!
We are absolutely thrilled to hear that you had the best Japan trip and such an amazing experience. It means the world to us that the preparation, dedication, and thoughtful planning stood out to you. Creating meaningful, seamless journeys filled with special details is exactly what we strive for.
We’re especially delighted to hear your kind words about James Natsuno. He is one of our trusted partner guides, and we’re so proud to work alongside dedicated professionals like him who bring such preparation, patience, and passion to every journey.
Thank you for trusting TripToGo with your journey to Japan. We look forward to helping you plan your next unforgettable adventure.
With heartfelt thanks,
The TripToGo Team
Will was a delight to talk with
Will was a delight to talk with. He was responsive and was able to fix our booking.
February 23, 2026
Reply from TripToGo
Thank you so much for your lovely feedback, Amador!
We’re thrilled to hear that Will was a delight to speak with and that he was responsive in resolving your booking. Providing friendly, efficient support is exactly what we strive for, and it’s wonderful to know he delivered just that.
We’ll be sure to pass along your kind words to Will. Thank you for choosing TripToGo—we’re always here to make your travel experience smooth and enjoyable.
With kind regards,
The TripToGo Team
The information I needed was sent to me…
The information I needed was sent to me quickly.
February 24, 2026
Reply from TripToGo
Thank you so much for your kind feedback, Mary Ann!
We’re thrilled to hear that the information you needed was delivered quickly. Providing prompt, clear support is something we truly prioritize, and it’s wonderful to know we met your expectations.
Thank you for choosing TripToGo. We’re always here whenever you need assistance and look forward to helping you plan your next adventure.
Warm regards,
The TripToGo Team
Trip to Go Service Rep
I made some changes to mny schedule and the representative Simon was on point with response and answering my questions.
February 24, 2026
Reply from TripToGo
Thank you so much for your wonderful feedback, Minerva!
We’re delighted to hear that Simon was on point with his responses and able to answer all your questions while you were making changes to your schedule. Travel plans can evolve, and we’re always here to make adjustments as smooth and stress-free as possible.
We’ll be sure to share your kind words with Simon—he’ll truly appreciate it. Thank you for choosing TripToGo, and we look forward to supporting you every step of your journey.
Best regards,
The TripToGo Team
Fast and helpful customer service…
Fast and helpful customer service answered all of my questions and made the booking process very easy!
February 23, 2026
Reply from TripToGo
Thank you so much for your wonderful review, Yassaman!
We’re delighted to hear that our team was fast, helpful, and able to answer all of your questions while making the booking process easy and stress-free. That’s exactly the kind of experience we aim to provide every traveler.
Thank you for choosing TripToGo. We’re excited for your upcoming adventure and are always here if you need anything along the way.
With kind regards,
The TripToGo Team
Both Varleen and Simon were so helpful!
February 23, 2026
Reply from TripToGo
Thank you so much for your wonderful feedback, Robert!
We’re thrilled to hear that both Varleen and Simon were so helpful throughout your experience. Our team works hard to provide attentive and reliable support, and it’s fantastic to know they made such a positive impression.
We’ll be sure to share your kind words with them. Thank you for choosing TripToGo—we look forward to assisting you again on your next adventure.
Warm regards,
The TripToGo Team
Customer service was great!
Robert was great in handling all of my questions via Chat. He was very patient and informed.
February 21, 2026
Unprompted review
Reply from TripToGo
Thank you so much for your wonderful feedback, Hilary!
We’re thrilled to hear that you had a great customer service experience and that Robert was able to assist you so patiently and thoroughly via chat. Taking the time to provide clear, informed answers is something we truly value, and we’re delighted he delivered just that.
We’ll be sure to share your kind words with Robert. Thank you for choosing TripToGo—we’re always here whenever you need us.
Best regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your fantastic feedback, ebrahim!
We’re thrilled to hear that you had an excellent experience and received great service. That’s exactly what we strive to deliver for every traveler, and it means so much to know we met your expectations.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to helping you plan your next adventure.
Warm regards,
The TripToGo Team
Communication
The answers to my questions were quick and thourough each time.
I think a bit more guidance with Visa information would be helpful in the information package sent out with flight confirmation. For example..making sure the location arriving from is the last connection and not you home or original location.
February 21, 2026
Reply from TripToGo
Thank you so much for your thoughtful and detailed feedback, Christine!
We’re delighted to hear that our team provided quick and thorough answers to your questions—clear communication is something we truly prioritize.
We also sincerely appreciate your suggestion regarding visa guidance in the flight confirmation package. That’s a very helpful insight, especially your point about clarifying that visa requirements are based on the last point of departure rather than the original home location. Feedback like yours helps us improve our information materials and make the process even smoother for future travelers.
Thank you for choosing TripToGo and for taking the time to share such constructive comments. We’re always here to support you and look forward to assisting you again on your next adventure.
With kind regards,
The TripToGo Team
Good Customer Support
Customer service responded in a reasonable amount of time and was able to resolve my problem quickly as well. The agents that I have come across so far seems competent, reliable and friendly.
February 12, 2026
Reply from TripToGo
Thank you so much for your thoughtful review, traveler!
We’re delighted to hear that our customer service team responded in a timely manner and was able to resolve your issue quickly. Providing competent, reliable, and friendly support is exactly what we strive for, and it’s wonderful to know that’s been your experience with our agents.
Your kind words truly mean a lot to our team. Thank you for choosing TripToGo—we look forward to assisting you again and being part of your future travel plans.
With kind regards,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind feedback, Karen!
We’re delighted to hear that your question was answered courteously and clearly. Providing respectful, attentive service is something we take great pride in, and it’s wonderful to know that was your experience.
Thank you for choosing TripToGo. We’re always here to help and look forward to assisting you again in the future.
Best regards,
The TripToGo Team
Great pricing and good customer service
Annyi has so helpful and responsive! Thanks a ton!
February 12, 2026
Reply from TripToGo
Thank you so much for your fantastic review, Marianne!
We’re thrilled to hear that you’re happy with our pricing and customer service. It’s especially wonderful to know that Annyi was so helpful and responsive throughout the process. We’ll be sure to share your kind words with her—she’ll truly appreciate it.
Thanks a ton for choosing TripToGo. We look forward to helping you plan another amazing adventure in the future.
With our deepest thanks,
The TripToGo Team
Great experience with your company personal!
There is a REAL person to answer questions! She was VERY helpful and answered my questions quickly. Quite different when using a chat. It is more assuring and means more to talk to a person not sure anyone would disagree!
February 12, 2026
Reply from TripToGo
Thank you so much for your wonderful feedback, Benja!
We’re thrilled to hear that you had a great experience with our team and that speaking with a real person made such a positive difference for you. While chat can be convenient, we absolutely agree that there’s something reassuring about connecting directly with someone who can listen, respond quickly, and provide personalized support.
We’re so glad our team member was able to answer your questions clearly and efficiently. Thank you for choosing TripToGo—we’re always here whenever you need us.
With warm wishes,
The TripToGo Team
Reply from TripToGo
Thank you so much for your kind feedback, Nicole!
We’re delighted to hear that you found our customer service efficient, easy, and friendly. Creating a smooth and welcoming experience for our travelers is always our goal, and it’s wonderful to know we delivered that for you.
Thank you for choosing TripToGo. We truly appreciate your support and look forward to assisting you again in the future.
With kind regards,
The TripToGo Team
Annyi was super helpful in booking our…
Annyi was super helpful in booking our trip to Peru. She was patient and kind every step of the way.
February 17, 2026
Reply from TripToGo
Thank you so much for your wonderful feedback, Jennifer!
We’re thrilled to hear that Annyi was so helpful in booking your trip to Peru and that her patience and kindness made the process a great experience for you. Providing supportive, step-by-step guidance is exactly what we aim for, and we’re delighted she delivered just that.
We’ll be sure to share your kind words with Annyi. Thank you for choosing TripToGo—we’re so excited for your upcoming adventure to Peru.
With kind appreciation,
The TripToGo Team
Seemed to have difficulty understanding…
Seemed to have difficulty understanding what I was asking. Had to clarify through a couple emails till I got my answer
February 18, 2026
Reply from TripToGo
Thank you so much for your thoughtful feedback, Bunny!
We are truly sorry to hear that you felt there was difficulty understanding your request. That’s never the experience we want for our guests.
We understand how frustrating it can be to have to clarify your question more than once, clear and efficient communication is very important to us, and your feedback helps us improve.
If there’s ever anything you need in the future, please don’t hesitate to reach out — we’re always here to help and will do our very best to make the process as smooth as possible.
Warm regards,
The TripToGo Team
Excellent customer service support I…
Excellent customer service support I can't ask for more.... excellent!!
February 18, 2026
Reply from TripToGo
Thank you so much for your fantastic feedback, Ada!
We’re absolutely thrilled to hear that you found our customer service support excellent and that we met your expectations. That’s exactly the experience we strive to provide every single traveler.
Your kind words truly motivate our team, and we’re so grateful for your support. We look forward to assisting you again on your next adventure.
With sincere gratitude,
The TripToGo Team
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