As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more
Company replied
Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more
Company replied
I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more
Company details
- Electric Utility Company
- Consultant
- Energy Equipment and Solutions
- Utility Contractor
- Water Utility Company
Written by the company
Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.
Business energy procurement and management made simple.
Written by the company
- Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.
Contact info
Strathmore House, Viking Business Park, Rolling Mill Road,, NE32 3DP, Jarrow, United Kingdom
- 0191 367 5000
- healthcheck@tritility.com
- tritility.com
Get a free business energy health check
4.8
Excellent
796 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nina at Tritility was absolutely…
Nina at Tritility was absolutely amazing, she has managed to keep me with my current energy supplier but got me better rates so at renewal over the coming months my energy prices will go down.
Nina gives an amazing personal service and is very easy to deal with, thank you so much Nina, just keep on being you, it truly does work x
September 10, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We’re delighted to hear that Nina provided you with excellent service during your contract renewal. I’m sure Nina will appreciate your kind words, and we’ll be sure to pass them along.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Super efficient service from Lianne…
Super efficient service from Lianne Allman at Tritility to find a great alternative contract for our business before our rate comes to an end. Thankfully, Lianne chased me when I failed to respond to her first set of rates within a reasonable period! She's super knowledgable, friendly and efficient and should really be given an award for dealing with an oveworked, reluctant family business manager with too many tasks on her list and not enough hours in the day! I am very glad I can offload dealing with utilities to Tritility and know that they will find me the best deal that they can. Thanks Lianne!
September 17, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you so much for taking the time to leave us such a lovely 5-star review.
We are pleased to hear that you received great service from Lianne throughout your contract renewal. It’s great to hear that Leanne’s support has had a positive impact on your business.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Lianne is a Superstar
Lianne at Tritility has been absolutely amazing, working with Lianne has been a huge relief for us, she gets the best prices for our business, keeps us informed along the way and the aftercare and support are priceless. she is so professional, knowledgeable and gives us great peace of mind and is happy to answer any questions anytime!
September 13, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Lianne has been providing you with such great service and support throughout your journey with us. We will pass your comments over to her.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Dean Harrison Helped me as our business…
Dean Harrison Helped me as our business was transitioning out of contract. We found a very competitive rate and during a busy period of mine at work Dean wasn’t pushy at all give me time to evaluate everything before signing up very happy with service. Highly recommend.
September 13, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a five-star review.
We're delighted to hear that Dean was able to assist you during your contract transition and provided you with such good service.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Happy with the service our company received from Tritility
All of the Tritility staff, who have been part of the process of choosing a new energy supplier, have been professional in their approach and behaviour. The consultant, Thomas Hutchinson, was especially helpful and I felt he definitely tried his best to be open and honest when answering my queries and concerns. He listened well. He responded when requested, and was timely in his telephone and email contact. I feel he offered our company the best advice and deal, he was able. I found him to be professional, honest and humorous!
September 9, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a fantastic five-star review.
We’re delighted to hear that Thomas provided you with excellent advice and service. We will be sure to pass your lovely comments on to him
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Great service and support
I am very happy with my experience with Tritility as I can honestly say I'm confident that without Danielle Waters' help, my issue would not have been resolved. She worked tirelessly to support us and always kept us up to date so we knew what was happening. She updated me every time she got an update, even if that was 3 or 4 times in one day! I found this very supportive and made me confident that she was genuinely doing her utmost to help resolve our issue. Cannot thank her enough.
September 5, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you so much for taking the time to leave us a 5-star review.
We are pleased to hear that Danielle Waters provided such excellent support in resolving your issue. Danielle will be delighted to hear your kind words and appreciation for her hard work.
We look forward to continuing to work with you in the future. If you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
A friendly and efficient service
A friendly and efficient service, no sales jargon, just straight talking information.
They helped us save money on our gas contract.
I would highly commend them, a first class customer service.
September 5, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We appreciate you sharing your experience with us. We're delighted that you found our service both friendly and first-class.
If there is ever anything we can help you with, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Very happy with the service
Very happy with the service. Pleasant and professional.
September 5, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We appreciate you sharing your experience with us. We're delighted to hear that you found our service pleasant and professional.
If there is ever anything we can help you with, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Josh and Gordy have been very helpful…
Josh and Gordy have been very helpful and transparent, always gave me a straight answer.
August 20, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are pleased that you received great service from Josh and Gordy. We will pass your comments over to them.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
I had a brilliant experience dealing…
I had a brilliant experience dealing with Nick Pierson and David Whitehead, they sorted all my electricity found me the best deal and when I had issues rectified it straight away! Took all the stress away will defo use Tritility again! ⭐️⭐️⭐️⭐️⭐️
August 21, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that Nick and David were able to help you with your electricity contract and made this a smooth process for you. We will pass your lovely comments over to them.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Thomas Hutchinson at Tritility
Thomas Hutchinson at Tritility has been dealing with our electricity account for several years. With several sites of varying sizes it has not always been an easy account to deal with. We have found Thomas to be very knowledgeable, thorough and reliable in sorting out any issues and helping us through the process of identifying the best new contracts for our needs. It has saved us a lot of time and allowed us to concentrate on our core business needs.
August 16, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We're very pleased that you've been receiving excellent support and service throughout your journey with us. We'll be sure to share your feedback with Thomas.
We look forward to continuing to work with you in the future. If you ever need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Michael was helpful
Michael was helpful, super efficient and really friendly. Thank you! He sorted out a problem with a previous supplier professionally and took all the burden from myself. Just Great.
August 15, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We are pleased that Michael provided you with such great service and helped resolve the issue you were experiencing. We will pass your comments on to him.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Excellent service
Thomas provided an excellent service as I have come to expect from Tritility. I have the confidence of an affordable energy supply into the future.
August 12, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you so much for taking the time to leave us such a lovely 5-star review.
We are delighted to hear that Thomas has been providing you with such great service. We will pass your comments over to him.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Excellent comunication with very…
Excellent comunication with very friendly and polite advice. Will definitely recommend
August 6, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We appreciate your lovely feedback regarding your experience with us.
If there is ever anything we can help you with, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services
Contract Change
An excellent, efficient service from Anya Barron who took me on the journey to change our contract. We were in very safe hands.
July 1, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Anya has been providing you with such great service throughout your contract change.
We look forward to continuing to work with you in the future. If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Nick Wingfield was very pleasant
Nick Wingfield was very pleasant, easy to talk to and made the process very easy.
Energy renewal made simple.
Load of B0ll0cks
What a load of rubbish , ive never spoke to the person or wrote this , proves how much trust you can put in trust pilot
August 5, 2024
Unprompted review
excellent service
Steve Boston has always given me excellent service
I would recommend him to anybody. He has been successfully looking after my interests for quite a few years now and I hope it will continue
August 2, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that you are receiving great continuous service throughout your journey with us. We will pass your comments over to Steve.
We look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Helpful & Effecient
I switched over from a previous utility provider to Tritility, with the help of Danielle Bird and James Coils, they sorted everything out for me and explained everything to me in plain English and no jargon, which helped so much, I didn't really have to do anything, I would definitely recommend them.
July 26, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a great review.
We are delighted to hear that Danielle and James provided you with exceptional service and ensured a smooth transition. We will share your comments with them.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services
Always go above & beyond - amazing to deal with
Have dealt with Steve at Tritility for a while now and he has always gone above and beyond when securing us the best rates. His customer service is exceptional and always delivers.
We dealt with many companies and consultants when renewing our energy this year however none of them came close to Tritility or Steve in their professionalism.
July 23, 2024
Unprompted review
Reply from Tritility
Good afternoon,
Thank you for taking the time to leave us such a great review.
We are delighted to hear that Steve provided you with such excellent service during your contract renewal. We will pass your comments over to him.
Thank you again and we look forward to continuing to work with you in the future. However, in the meantime, if you need anything, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
Luke Michella takes a real interest in our needs.
Luke Michella has always taken a real interest in the needs of our business, much more than I have expereinced before from any other broker. He and Mark Hedley have been a great team, giving us advice and support that is very much tailored to our specific interests.
July 25, 2024
Unprompted review
Reply from Tritility
Good morning,
Thank you for taking the time to leave us a 5-star review.
We are pleased to hear that Luke and Mark were able to provide you with such good service. I am certain that they will appreciate the lovely comments from yourself, and we will pass them along.
If you ever need anything in the future, please don’t hesitate to contact us.
Kind regards,
Tritility Client Services.
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