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Tritility Reviews 796

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including smooth transitions and significant savings on energy contracts. Reviewers frequently mention the proactive and responsive nature of the team, who are readily available to assist with queries and resolve issues. The company is commended for securing great prices and deals, with many customers expressing satisfaction with the financial benefits. However, some people were dissatisfied with the company's practices, citing instances of misrepresentation regarding energy contracts and unexpectedly high standing charges.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, friendliness, and... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the proactive and helpful communication from... See more

Price

People report positive experiences with price. Many customers praise the competitive rates and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a small business we get a lot of energy companies contacting us but Tritility stand out as being genuinely helpful. Liam Clark has gone over and above for me in obtaining a good contract but also... See more

Company replied

Rated 5 out of 5 stars

Was contacted by Stephen on behalf of Tritility, after he explained everything to me it was clear we had nothing to lose and there was absolutely no cost to us. Couple of days later Anya called an... See more

Company replied

Rated 5 out of 5 stars

Gordy at Tritility was absolutely amazing. He helped me through a very stressful situation and handled everything professionally and quickly. He always kept me updated and genuinely cared about getti... See more

Company replied

Rated 5 out of 5 stars

I I have been involved with Tritility for just over a year and I can't express how helpful Stephen Brown and Liam Clark have been. Gas and electric bills were in a mess, we had been referred to a debt... See more


Company details

  1. Electric Utility Company
  2. Consultant
  3. Energy Equipment and Solutions
  4. Utility Contractor
  5. Water Utility Company

Written by the company

Tritility is a business energy consultancy. We help businesses throughout the UK to take control of their utilities, saving money, saving time and cutting carbon. We’re experts in your three main utilities - business electricity, business gas and business water (hence the Tri in our name). We take the time to understand your needs and priorities, securing you the most suitable contracts and advising on efficiency, cost reduction and conservation. We’ll provide tools to visualise your usage, and take on the day-to-day management of your utilities, leaving you with more control, and more time to focus on growing your business.

Business energy procurement and management made simple.

Written by the company

Simplify energy procurement, reduce costs, and lower your carbon footprint with Tritility’s expert consultancy for UK businesses in high-energy sectors.

Contact info

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Identify savings, reduce waste, and take control of your energy.

4.8

Excellent

TrustScore 5 out of 5

796 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Brianna Banks is our advisor at this…

Brianna Banks is our advisor at this company, and I would recommend her 100%
She has obtained some great prices with our gas and electricity, she’s absolutely brilliant. So pleasant and helpful whether in person or over the phone. I would give more than 5 stars if I could. Wouldn’t go anywhere else. Thanks again for all your help and support Maria

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend Tritility

I have been using Tritility as my broker for several years and the team are very efficient.
My Account Manager Claire has been amazing she has assisted me through numerous billing issues with utility companies.
Claire has supported me with contacting the Energy Ombudsman which resulted in a credit on the account. Which is always a good outcome.
I feel that Claire goes above and beyond when assisting me with my utility requirements, nothing is too much trouble. I am very grateful for her expertise and support.
Debbie has assisted with securing utility contracts which saves me time and money. She is very efficient and always supports me and provides information that is easy to understand which speeds up the process.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

What a fabulous broker

What a fabulous broker. Liam in particular is always happy, you can feel the smile down the phone. Any queries are answered quickly and efficiently and I would have no hesitation in recommending the company and the employee

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend this business!

I have been dealing with a fantastic member of staff called Kiefer, he has been a delight to work with and very knowledgable. He has made our process much easier and it is nice to work with people that are on the same wavelength. I would definitely use this company if you are looking to explore this area of business.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work by Lianne Allman to work through some long term supplier issues, tenacious and committed to resolving our problems

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Liam made the whole process easy.

Liam made the whole process easy to understand and got the Club a great deal. The whole process felt like Liam was genuinely helping to find the best deal rather than just a "hard sell" like other brokers we have dealt with.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

Louis has been brilliant he has gone over and above to help us. I cannot thank him enough. He has given us peace of mind like Sam Ekwealor, They have been there for us. More than 5 star service and help

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Persistance and Determination

It took the combined effort of both David Whitehead and Samuel Ekwealor to sort out our electricity billing issues we have had ongoing for the past year with Total Energies. I am very grateful for their expertise and support

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah Kadibhai was our contact at…

Sarah Kadibhai was our contact at Tritility. She has obtained some great prices for us with our utilities and turned it all around really quickly. We would be happy to work with Sarah in the future, and would definitely recommend her!

April 8, 2025
Rated 5 out of 5 stars

Stefanie Laird is my utilities account…

Stefanie Laird is my utilities account manager at Tritility .
I have had an issue with my current supplier over an incorrect initial meter read for months. Today it has finally been corrected thanks to Stefanie .
For the first time in years , and several accounts managers along the way l have an accurate manager that has done her very best for me if l could give 10 stars l would

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Normally I wouldn't entertain a…

Normally I wouldn't entertain a marketing call. On this occasion I was in the throws of trying to sort out utility bills and contracts. Having taken the risk I received over and above service from Gordy Bains and team. they have resolved issues and set up very competitive rates for 3 of our businesses. It was amazing to have someone take ownership and save me a huge amount of time and as it turns out money
thank you all

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

A ‘super’ team!

My account manager, Sarah, and the rest of the team, are always so professional, friendly, helpful and knowledgeable. If I could give 6 stars, I would.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company to work with!

Excellent company to work with!

Liam Treanor is a very nice genuine chap, he was efficient, helpful and accommodating, always doing his best to match other prices!

Thanks Liam :)

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Liam Treanor,

Liam Treanor,
Great personality, not in anyway pushy, went above and beyond.
This is the second time us using this broker and both times their guys have been great. Well done tritility a credit to you.
Heidi

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Platinum Coated Service

Delighted to be collaborating with Michael and Carl at Tritility once again! They went above and beyond to retain our business, delivering not just competitive pricing but exceptional value-added service and a personal touch that set them apart. Highly recommend their expertise!

March 19, 2025
Unprompted review

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