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Rated 5 out of 5 stars

After many flawless transactions in the past, something went wrong this time. My deposit was confirmed on the blockchain, but I never received the swapped tokens. However, this was no reason to... See more

Rated 5 out of 5 stars

There was an issue, and their support system on telegram resolved it right away. They even helped trace it back down the blockchain and showed me what had happened. Cashapp's BTC wallet decided to s... See more

Rated 5 out of 5 stars

So far I've moved a couple of thousands of USDC without any problems. Just make sure to select exchanges marked "A" or "B" and you won't run into any problems with anyone asking for your personal data... See more

Rated 5 out of 5 stars

I had an unusual situation: I sent unsplit forked coins by mistake (bitcoin cash with unsplit ecash) for an exchange. On an outside chance I asked trocador if it would be possible to retrieve the spli... See more

Company details

  1. Cryptocurrency Service
  2. Currency Exchange Service

Written by the company

Trade cryptocurrency with privacy. At no extra cost, we find you the best rates and redirect your orders to known and reliable instant exchanges. We use no Javascript and only the most basic cookies, all to protect your safety. We also offer a Guarantee policy, to protect users up to 1k USD. We also sell prepaid cards that people can load using their preferred crypto of choice. These prepaid cards can be spent all around the globe.


Contact info

You should know

4.8

Excellent

TrustScore 5 out of 5

265 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love it

I like this swap, I did about 14 transactions and used about 5 different providers and did not experienced any issues, sometimes works slow, sometimes works fast but all this depends on blockchain, never had any issues with send or receive my crypto. Great job, I am gonna use it all the time, no more CEX exchanges

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

I did my first swap on Trocador

I did my first swap on Trocador, and a rare trading pair (Monero -> Kaspa) as well. The transaction took a bit longer than I thought so I reached out to Trocador support on Matrix who were immediately responding. In any case, the swap concluded a little bit later, took an hour longer than I thought but maybe that's because of the specific trading pair. Trocador was very good, both the website and the support.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Really excellent platform

Really excellent platform. Would highly recommend. I made a mistake and got in touch with the support team who immediately replied and dealt with my query then and there. Everything got resolved very fast. Great communication and easy to use. Would highly recommend!

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, had a small issue, but support was responsive, and they solved it quickly. I bought a virtual card, and I was able to buy what I was looking for. It's great I can spend my Monero.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Support and easy to use

Super simple and easy to use and when I needed help for a mistake I made the support team responded extremely quickly and resolved my problem hassle free. Highly recommend!

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Well priced & Monero support!

Found Trocador on a discussion thread while googling for well priced crypto swaps. Great prices and good XMR support, think it costed me only a matter of pennies when swapping even fairly large amounts.

February 5, 2024
Unprompted review

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