Tropicfeel Reviews 19,927

I have dozens of Tropicfeel products, both bags, clothes and shoes. I like the brand and the design. Their backpacks are really innovative and has so many great features (I got one smaller and one bigger and several of their accessories)

Also love my NS60 jacket (so much I bought another one of different color)

The reason I’m not giving 5 stars is quality control and quality overall is hit and miss. I’ve had shoes that broke after a few months, while others going on year 2 and looking new.

One backpack has traveled the world with me, properly abused through check-ins, hikes, beachtrips, and still my best backpack. but another one the stitching gave out after a few months.

That said, their warranty works great, and they have reimbursed me every time (voucher) something broke so I could re-buy same thing or go for something else if I wanted too.

Bought 7 pairs of there shoes… I ask for replacement things that keep the laces in places and was told they can’t help …. Shocking. Will not be ordering any more

I purchased their Hive backpack, back in November (Black Friday). I didn't have the opportunity to try their product until recently though. I got very dissapointed by the quality and especially the stiffness of the shoulder straps. With minimal use (just at the airport) my shoulders really hurt, because the straps are made from a very rigid material, not suitable for shoulder straps. I can't even imagine how one can use the backpack for a long hike for example. I contacted them, they told me to go through the warranty process, which in the end they declined my request for either a refund or a gift card. So, basically 120euros down the drain.

This selling website is designed to scam you. I once bought shoes on sale and they never sent them, telling me they weren't on sale and that I'd have to pay the regular price. I had to argue with customer service for ages before they finally sent them. I wanted to give them a second chance after two years, and the result was similar. I bought shoes on pre-sale, paying through Google, where only my address was saved. Right after paying, it said they would be shipped to my old address. A second later, I messaged them saying there was an error, and their response was that the order had already been shipped and they couldn't do anything. Now I have neither the money nor the shoes that, according to the website, were supposed to start arriving in May (and it's only April). It's a shame that they allow people to be scammed like this with such a terrible website and customer service.
UPDATE: they just answer this message saying that they don't work like this and they take it so serious. But as you can see they don't, no shoes, no money and the second time it happens and I've to make a bad review. Please don't fall in this scam like me.

I’m extremely disappointed with my recent experience. I placed my order on 10 April, with an expected delivery before 25 April as stated on the website — but the parcel never arrived.

This purchase was meant to be a special anniversary gift for my partner, and it’s incredibly frustrating and upsetting that it didn’t turn up in time. What should have been a meaningful occasion ended up being overshadowed by this failure.

The courier service they use is simply shocking. Despite paying a significant amount for postage, the delivery service was completely unreliable and below standard.

I’ve been a loyal customer, but after this experience, I won’t be purchasing from them again.

I had never experienced any foot discomfort until I purchased a pair of Tropicfeel shoes (Vans-style). Unfortunately, I found that they offer virtually no cushioning or shock absorption. While they are aesthetically pleasing, very lightweight, and often come in attractive colors, they provide little to no support, and walking in them feels quite harsh on the feet.

I requested a refund within the official return period, as the shoes were still in excellent condition. I clearly and honestly explained the issue I encountered. However, my request was declined, and the company did not offer to inspect the shoes for potential defects, stating that such issues are not covered under their policies.

Customer service was polite and responsive in tone, but final outcome took several weeks. In the end, despite the courteous communication, the outcome was disappointing.

Brand new pair of shoes, worn 5 times and the lace snapped and the knotstopper fell off.

Contacted support hoping for just a replacement lace and knotstopper (Pennies cost) and they wanted me to jump through 5 hoops and upload multiple high res photos just to offer me a partial refund (20% of cost) in the form of A GIFT CARD.

They offered no option to return the item for a full refund (Not that I even wanted this)

Pathetic customer service and clearly a poor quality product.

I ordered a pair of shoes from this brand. All of a sudden, the package went back to Tropicfeel for no reasonable explanation. The delivery was delayed by a week. After bringing this up to customer service, they sent the package back. This required giving them my address three times! They literally requested the address three times! I finally got the package and the size was wrong (my fault). I re-ordered them. However, when I tried to return the shoes, the system would only allow me to do an exchange or take a gift card (!!!). I had already ordered the same shoes separately and, even when contacting Tropicfeel directly, the response I received was some rubbish about now having to bear the return costs or refusing a package that had already been received! THIS BRAND IS A HOAX. Please stay away from it. Now, I have two pairs of shoes and have no clue if I will ever get the refund for the first pair I received. I am still holding for a proper human to respond. It seems these people use some AI bot to respond to customer claims. Embarrassing! Never again!

We were on a city trip for a week and the Tropicfeel shoes didn't let us down for a single moment. Comfortable, lightweight, durable and providing sufficient support for the +20,000 steps we took daily.

My personal experience with customer service was top-notch. The shoes I had bought around New Year's were well past the return period when we gave them as a gift to my son (unworn, of course).

He liked the model, but not the color scheme I had chosen (there are so many options available). After a few emails and photographic evidence, I was allowed to return them free of charge in exchange for a voucher.
Very customer-friendly and reassures the trust!

Bought these trainers after seeing them on Facebook and because a physiotherapist friend follows the brand. I liked the look and price, but they exceeded all expectations.
I usually struggle with toe pain, but these were comfortable all trip—I barely took them off. Even wore them in the mountains and into a slippery spring lake. Swam in them, walked in them, and they dried on my feet with no issues.
Best trainers I’ve ever owned.

Worthless quality and even worse customer service. I ordered waterproof shoes at Tropicfeel. From the moment I got them they hurt my heel (on one side). I didn't immediatly want to return them since this could be a matter of breaking in the shoes. Unfortunatly the pain got worse and even led to bleeding.

I filed a warranty claim during the warranty period and they simply rejected my claim, while the burden of proof is on them. They're hiding behind their policy which contradicts EU law and are not helpful at all. They offer a discount code, but I will never ever buy anything from them again and recommend nobody does. If you receive a faulty product, they will hide behind their policy.

Extremely disappointed with Tropicfeel (Order #630513). They are actively violating Directive (EU) 2019/771 by claiming that 'Refunds are not issued for used products', a policy that has no legal standing for defective goods. Despite my offer to return the shoes for physical inspection, they refused and have since ignored my formal dissolution of the purchase agreement. They act like they are resolving the matter in their public review replies, but in reality, they have gone completely silent. I have escalated this case to the European Consumer Centre (ECC).

Great experience from start to finish! The shoes are very comfortable and feel like excellent quality — you can really tell they’re well made.
The customer service was amazing as well: super responsive, helpful, and very efficient.
I highly recommend!

loved the brand from day 1. Had a delivery issue and was solved in minutes, with correct information and bespoke service. I got my first pair and enjoy it already.

I ordered two pairs of Sunset shoes in UK 5 and 6 as many reviews said they run small. Size 5 was actually perfect so happy with that.

However, came to return the size 6 and have had to pay £8.71 to return them! This is extrortionate (especially given how expensive these shoes are anyway) - I could return these via Royal Mail for about £4. There was an alternative to put the full refund amount plus 12% onto a gift card but I don't know if I'll ever buy these again so a lot of money to leave sat around.

Sorry, Tropicfeel, I won't be buying from you again.

I love their shoes but they are not designed for people who do not have narrow feet. For those who have a larger width foot, you have to buy a larger size which then breaks because the uppers are worn down by toenails. Shame, shame

I have been a loyal Tropicfeel customer and have bought several of their products over the years, including a backpack, flip-flops and shoes. Unfortunately, my experience has been consistently disappointing.

The final straw was my Hive backpack. It is only about three years old, and the zipper came off its rails just before the warranty period ended. I submitted a claim, but it was denied. What made this worse was that the response did not even clearly explain which specific ground for denial applied. They simply listed a range of possible reasons (available on their website which I read prior to submitting a claim), leaving me to assume they consider a failed zipper after only three years to be normal wear and tear.

If that is their view, it says a lot about the quality they think customers should expect. A backpack zipper should last longer than three years. I have older bags from other brands that are still in perfectly good condition.

This was not an isolated issue either. The glue on my Tropicfeel flip-flops also failed, and the laces on their shoes did not last long. Taken together, these experiences have left me with the impression that the products may look appealing, but the durability is not there.

To top it off, after denying the claim they offered me a discount code for another purchase. I will not be using it. After several poor experiences, I have no intention of spending more money on products that do not last. I'll probably go for the Mous backpack as it looks sturdy.

In the end, Tropicfeel has lost a loyal customer.

I used to be a huge fan, loved the shoes. This was my fifth order. Never again. The quality got worse every time, shoes fell apart after a week. Customer Service used to be quick and helpful, now, there are only chatbots and missleading answers. Its sad because they used to be my number one shoe brand, but I wouldnt recommend them anymore.

Very responsive and quick. Very courteous and wanting the product to be excellent.

I have purchased 2 pairs of shoes from Tropicfeel, and unfortunately both are out of inventory, and Tropicfeel offered me to exchange, getting credit and additional voucher, or electing to have a refund. Both cases the Customer Loyalty Team (especially Shy) has helped working with me both times to exchange the pairs of shoes I would like to have in exchange for the 2 original pair of shoes I ordered. What is especially great about Tropicfeel and The Customer Loyalty Team were they really proactive and responsive once I reached out. Both pairs I purchased with a promotion was about $42, the 2 exchanged pair of shoes were at least $83 to $101. Although I didn't get the 2 pairs I intended to purchase (I purchase to replace the pairs I bought couple years ago), I came back with the 2 new pairs that are nice and different styles that my wife and I both really like them. Thank you Shy and Tropicfeel for working with me on this purchase. This is what a good service and customer oriented company should be.

Unbelievable lack of customer care.
Second time they sent some trainers somebody used for more than a month, dirty, knackered…
Never again.