Incredible bag.Only received it yesterday and I now know the difference between a good backpack for work vs. a rubbish one. This is incredibly sturdy, comfortable and smartly designed.
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See what reviewers are saying
I purchased the Apex 3.0 backpack in January 2025 and recently noticed some issues with the external fabric. I raised this with May in customer service one evening and less than 1½ hours later, the... See more
Company replied
I purchased the Troubadour Ember Backpack when I started a job that required frequent cross-city travel. I needed a lightweight option that could comfortably carry both work and personal essentials an... See more
Company replied
In August 2023 I purchased a Pioneer backpack from Trobadour. This backpack has been a disappointment. Its capacity is minimum, clearly not made for city professionals who carry more than a laptop. An... See more
Company replied
Company details
Information provided by various external sources
Based in London, Troubadour specialises in minimalist bags and accessories, designed for maximum performance. Timeless designs with twenty-first century touches. Stylish, but comfortable. Natural, yet waterproof. Lightweight, but hard-wearing.
Contact info
Newbury St 129, 02116, Boston, United States
- troubadourgoods.com
4.4
Excellent
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I was not satisfied with the quality or…
I was not satisfied with the quality or the service with my Troubadour purchase. I ordered 3 items that were shipped in two separate packages, but troubadour only provided 1 tracking number and my online account info told me all items were in the one package. The package without the provided tracking number ended up at a UPS store for an entire week, without any notice or communication. I finally located it after contacting troubadour multiple times and finally getting the second tracking number. It was an unnecessary headache which would have been avoided if correct tracking information had been provided in the first place. I ended up returning all items because the quality was not as good as expected. Specifically, the sewing on the backpack was uneven and the zipper was uneven in a way that made it seem like it would not stay waterproof after repeated use.
January 27, 2023
Unprompted review
Reply from Troubadour Goods
We are sorry to learn about your experience with Troubadour. I would like to address the UPS issue as best we can. When items are shipped we do send a tracking ID used to ship the order. If items were sent in multiple boxes, using the tracking function provided at the UPS site it will detail if the order was sent in more than one shipment/box. From that tracking page you are able to view the individual tracking IDs associated with the order. At the time of delivery, if the courier is unable to obtain a signature they have the option to either redeliver on another day or deliver to a UPS Access Point. We have not control over how the driver may choose to obtain the signature. However, if the delivery is dropped off at a UPS access point we are not notified, instead UPS updates the tracking information and provides the location of the Access Point. We apologize if this caused any inconvenience for you, again, we have no control over when UPS chooses this option.
We are sorry to hear that there was an issue with the quality of the products received. We aim for a higher quality of product and our Support Team is always willing to assist you to make things right. Troubadour's products carry a 5-year guarantee and in most situations we are able to repair most issues and in cases where we are unable to do so we are always happy to send out a replacement. We understand that you have made the decision to return your items for a refund. We wanted to reach out and apologize for your experience. If you decide to shop with Troubadour in the future our Support Team is alway there to assist you with any questions or concerns that may arise.
Simple and affordable
Simple and affordable! Nice bags, many thanks
September 5, 2022
Unprompted review
Reply from Troubadour Goods
Thank you for the feedback, Glenn. We appreciate your kind words and hope you enjoy your item for years to come!
Love my bag
Love my bag. Perfect for work. Never thought I'd stumble across the store on my way to dinner yesterday!!
September 9, 2022
Unprompted review
Reply from Troubadour Goods
Hi there! We are excited to hear that you stumbled across our store and even more exciting decided to step inside and check it out. What wonderful news that you found a perfect workbag. We hope you enjoy it for many years to come!
Bag great - customer service, not so much
The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box.
I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'.
I am only writing this review to try to get someone to PLEASE help me return the bag...!
Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.
September 28, 2022
Unprompted review
Reply from Troubadour Goods
Dear Kay,
Thank you for the feedback. We're always happy to know that people like the make and design of our bags. I'm sorry your experience processing a return was frustrating.
We always reply to customer emails and phone calls within 1 business day. We have gone back to look closely at what happened here and we just want to share the details from our records. We returned each phone call the same day but the phone was not answered when we called. As we did not reach you by phone, we also followed up each phone call with an email to you. After the phone calls, when you sent an email, we replied to that email and you received that reply (this is where we were finally able to connect and get you a new return label). All that to say, somehow our phone calls and emails were not getting through and I think this is where wires got crossed.
Again, I'm sorry this was a frustrating process.
Really enjoyed their bags
Really enjoyed their bags! High quality and stylish. Super durable
June 9, 2022
Unprompted review
Reply from Troubadour Goods
Dear Wesley,
Thank you for taking the time to write about your experience. We are so glad to hear that you are enjoying the style and design of your bags. We hope you continue to enjoy using them in the years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Terrible customer service
I bought a bag from them that was faulty. All emails ignored. Feels like a scam!
July 4, 2021
Unprompted review
Reply from Troubadour Goods
Dear Jonah,
We have searched our order history along with all communications and do not have a record of a purchase or email from you. If you do have any issues at all, please reach out to us at contact@troubadourgoods.com. We’re a friendly bunch and we very much stand behind everything we make.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Excellent & High quality premium bags &…
Excellent & High quality premium bags & accessories. Great design & attention to detail. Now my new favourite bag company.
June 6, 2021
Unprompted review
Reply from Troubadour Goods
Dear P. Cole,
Thank you for taking the time to leave us a review. We highly value your feedback and are happy to hear that you enjoyed your experience with us.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Excellent customer service and products
Excellent customer service. I have recently interacted with the brand’s customer service team. I must admit they have shown great professionalism, fast and hustle free service! Not to mention how great their Pathfinder Slim Briefcase is! I love it.
March 31, 2021
Unprompted review
Reply from Troubadour Goods
Dear Vasile,
We are so glad to hear that you enjoyed your Pathfinder Slim Briefcase. It was a pleasure assisting you with your inquiry. Thank you for taking the time to provide us with this feedback. We hope that you continue to enjoy your bag.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
A+ Customer Service & Quality Product
I love the quality, look, and feel of the bag. Looks beautiful on top of my Away luggage. On top of that, the customer service is great. A zipper fell off the front pocket, and I emailed them about it - they got back to me quickly and are sending 2 new ones. Great service and a quality product (which is hard to find in the days of Instagram ad fake quality stuff)
Keep it up Troubadour!
November 24, 2020
Unprompted review
Reply from Troubadour Goods
Dear John,
Thank you for taking the time to write about your experience, we appreciate your feedback! We are so glad to hear that your Troubadour bag complements your collection. Our customer service team was more than happy to assist with your repair. Please let us know if we can help with anything in the future.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Great minimalist designs and it’s build…
Great minimalist designs and it’s build to last a long time. The bags are fantastic quality with some clever compartments. With such attention to detail and great customer service. Troubadour will always be one of my favourite brand.
December 20, 2019
Unprompted review
Reply from Troubadour Goods
Dear De Melo,
We are so glad to hear that you are enjoying your Troubadour bag. Our goal is to combine performance with style and love hearing that this is reflected in your experience. Your feedback is highly valued, so thank you for taking the time to share. We hope you continue to enjoy using your bag in the years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Love my Pathfinder briefcase
Love my Pathfinder briefcase! Super high-quality, straps feel unbreakable
December 11, 2019
Unprompted review
Reply from Troubadour Goods
Dear Gideon,
We are so happy to hear that you are enjoying your Pathfinder Briefcase! Thank you for taking the time to share this feedback on your experience with the straps of your Troubadour bag. Our goal is to combine performance with style and love hearing that this is reflected in your experience.
Best regards,
Clarissa
Customer Experience
Troubadour Goods
Bought a stylish laptop bag from…
Bought a stylish laptop bag from Troubadour Goods. Quality of the fabric and finish is incredible and the service from start to end was amazing. Packaging and delivery were impeccable.
March 10, 2019
Unprompted review
Reply from Troubadour Goods
Dear Craig,
Thank you for taking the time to write about your experience with your Troubadour laptop bag. We're glad to hear that you're enjoying the quality of our design. We really appreciate your feedback and have shared this with our design team. It was a pleasure assisting you and we hope you continue enjoying your bag for years to come!
Best regards,
Clarissa
Customer Experience
Troubadour Goods
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