True Solicitors  Reviews 

2,237
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 358 reviews, reviewers overwhelmingly had a great experience with this company across various types of cases. Customers warmly praise the staff for their helpfulness and dedication, noting that team members keep everyone well informed and answer all questions promptly. People truly appreciate the professional support received during legal or property processes, feeling safely guided and supported right from start to finish. However, some customers also noted communication issues, mentioning that requests were sometimes ignored or important agreements were made without proper advance notice. A few reviewers felt disappointed with outcomes or experienced unprofessional service from individual staff members during their challenging legal dealings.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, reliable, and stress-free assistance they... See more

Customer service

People report positive experiences with customer service, noting great communication and helpful support... See more

Response time

Reviewers express high satisfaction regarding response times, highlighting prompt communication and quick... See more

Claim

Consumers find claim to be positive and consistently report successful outcomes and professional support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

True Solicitors helped me after my car was written off and the other party was not playing ball . Miss Rebecca Hann came to the rescue , all the way through the legal process of getting them to settl... See more

Company replied

Rated 5 out of 5 stars

Having had a car an accident the other party admitted liability and paid for the repairs to my car, however they disputed the cost of car hire and wouldn’t pay this. This meant it had to go to Court... See more

Company replied

Rated 5 out of 5 stars

True Solicitors helped me with a motoring case & they managed to retrieve money I was owed & get my case settled without it reaching court, the work they put in was brilliant & they kept me up to dat... See more

Company replied

Rated 5 out of 5 stars

True Solicitors have been absolutely brilliant for us during the process of buying our new home. Massive thanks to Gurpreet & Madison who made the buying process very smooth for us and was always ther... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,237)

342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient Communication is…

Fast and efficient Communication is excellent received a settlement offer within weeks . Would highly recommend if you have social housing disrepair.

August 5, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Kirsten,
Thanks for your review and the recommendation.
We will pass on your comments to Ellyse who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Really informative and responsive…

Really informative and responsive throughout the process

August 2, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Jo,
Thank you for your review, it's much appreciated.
Lisa who represented you in your credit hire case will be delighted with the feedback.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

House sale and purchase

True Solicitors handled our sale and purchase of property. They handled everything online efficiently and quickly. On moving day we were kept updated regularly throughout the day. Overall a very good service and would definitely use them again.

August 7, 2026
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Reply from True Solicitors

Dear Stephen,
Thanks for your review of our conveyancing services.
We've passed on your feedback to Julie and the rest of the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very easy to deal with very happy with out come

Very easy to deal with very happy

August 6, 2026
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Reply from True Solicitors

Dear Peter,
Thanks for taking the time to provide this review, it's much appreciated.
We will pass on your feedback to Mark who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True Solicitors helped me after my car…

True Solicitors helped me after my car was written off and the other party was not playing ball . Miss Rebecca Hann came to the rescue , all the way through the legal process of getting them to settle the case , Rebecca was there . She explained everything and was very helpful and courteous , constantly keeping me informed as it proceeded towards a court case . Thankfully , the other party realised I had a very competent solicitor on my side . The court case has been halted as they realised they were going to lose . A settlement has been reach . Well done Rebecca , much appreciated .
Mr Robert Peachey .

August 7, 2026
Unprompted review
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Reply from True Solicitors

Dear Robert,
Thank you very much both for your review and the feedback you've provided for Rebecca.
We will pass on your review directly to her.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great

Used several times now and always spot on. Margaret and Andrew are particularly helpful and go that extra mile. Thanks again.

August 6, 2026
Unprompted review
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Reply from True Solicitors

Dear Austin,
Thanks for taking the time to provide this review.
We'll pass on your comments to Margaret and Andrew in the conveyancing team who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great company from start to finish…

Great company from start to finish would definitely recommend

July 31, 2026
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Reply from True Solicitors

Dear Grant,
Thanks for taking the time to leave this review of our conveyancing services.
We will pass on your review to Dawn and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

My experience with true solicitors from…

My experience with true solicitors from beginning to the end was respectful kind considerate and they were always in contact with me through the whole process I could never of picked a better company on my roller coaster journey so thanks so much and I will be recommending you to all my family and friends thank you so much True Solicitors

August 3, 2026
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Reply from True Solicitors

Dear Jennifer,
Thank you for your review and the feedback you've provided.
We will pass on your comments to Helen who represented you in this works accident case.
Kind regards,
True Solicitors

Rated 1 out of 5 stars

Don't pay anything from you own pocket

Don't pay anything from you own pocket. Terrible firm in every aspect but in my case I was told to pay out of my own disability benefit to post evidence directly to the defense who destroyed it and previous proven negative review shows. You would think a large law form might supply postage etc but I was promised I would receive the money back. Obviously if known where it was going might of thought twice, however since firing true solicitors, reporting them to SRA and legal ombudsman I have not received a penny back of the money I paid out. Requests have been completely ignored. Previous reviews have gotten a response from true solicitors, totally made up that we are still engaging. They blocked my email address so wouldn't believe any reply to this. But before you part with your own money think twice as when you want it back you might be ghosted

August 6, 2026
Unprompted review
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Reply from True Solicitors

Dear TJ,

As we have said in response to your previous reviews, we are sorry that you are unhappy.

As you know, we carried out all work on your case without charge.

It is not true that we have blocked your emails and we remain happy to engage with you directly if you wish.

Regards,
True Solicitors

Rated 5 out of 5 stars

It was superb

It was superb

July 28, 2026
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Reply from True Solicitors

Dear Kenneth,
Thank you for your review of our conveyancing services.
We will pass on your comments to Dawn and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

We’re a very pleasant and helpful…

We’re a very pleasant and helpful experience

May 5, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Kerry,
Thanks for taking the time to leave this review.
We will pass on your feedback to Chelsea who represented you in your personal injury case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Outstanding service from Dawn Henderson At true solicitors

I had an excellent experience with True Solicitors during the purchase of my property. Dawn Henderson was fantastic from start to finish. She was professional, friendly, and always kept me informed throughout the entire process. Any questions I had were answered quickly, and she made what can often be a stressful experience feel straightforward and well managed.

Dawn’s attention to detail, excellent communication, and commitment to providing outstanding service really stood out. I always felt confident that everything was in safe hands.

I would highly recommend True Solicitors, especially Dawn Henderson, to anyone buying a property. Thank you for making the whole process smooth and stress-free. Five-star service!

July 31, 2026
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Reply from True Solicitors

Dear Saywan,
Thank you for such a detailed review and the feedback you've provided.
We will pass on the comments to Dawn who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very diligent and kept me up to date…

Very diligent and kept me up to date with what was happening throughout the experience. Excellent service. Would be happy to recommend True solicitors. Everything came right at the end!

July 30, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Janice,
Thank you for taking the time to provide this review, it's much appreciated.
We will pass on your feedback directly to Helen who represented you in your works accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Profesional

July 30, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Maria,
Thanks for your review.
We will pass on your comments to Matthew who represented you in your credit hire case.
Kind regards
True Solicitors

Rated 5 out of 5 stars

I was kept up to date at every step I…

I was kept up to date at every step I received emails and calls keeping me informed of progress and status of everything, was easy and stress free with the best outcome ☺

July 29, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Gemma,
Thanks for your review of your recent housing disrepair case.
We will pass on your comments to Ethan who represented you in your case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Took my case when other firms would t…

Took my case when other firms would t and won it getting a good amount of compensation

Good communication all through the process

Special thanks to Kieran Martin

July 22, 2026
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Reply from True Solicitors

Dear Vicki,
Thanks for leaving this review.
We'll forward on your feedback to Kieran who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Kept me updated every step of the way

Kept me updated every step of the way, if I wasn't sure about something it was easy to give them a ring and get everything explained.
They were patient and understanding.

July 16, 2026
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Reply from True Solicitors

Dear Maria,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Lisa who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors have been helpful from…

True solicitors have been helpful from the start. Always keeping me informed and requesting the required documents for the case and they worked tirelessly to get a good result for me.

July 23, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Jahsyl,
Thanks for your review and the feedback you've provided.
We'll pass on your comments to Matthew who represented you in your credit hire case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great conveyancing

We used True for our conveyancing and they were very helpful. Our initial sale fell through during which they were communicative and professional. We have now completed even though it was a complicated purchase - so thank you!

July 24, 2026
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Reply from True Solicitors

Dear Claudia,
Thank you for taking the time to provide this review, it's much appreciated.
We will pass on your feedback to Patricia and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Personal injury claim

I would like to express my sincere gratitude to Julian and your team for your assistance throughout the process.

While it has been a long journey, I truly appreciate the kindness, professionalism, patience, and courtesy you have shown me from start to finish.

I’m definitely happy to recommend your services to any family members, friends, or anyone else who may need legal assistance in the future.

I wish you and everyone at the firm all the very best for the future.

July 21, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Tammica,
Thank you for leaving this wonderful review.
We will pass on your comments directly to Julian who represented you in your personal injury case.
Kind regards,
True Solicitors

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