True Solicitors  Reviews 2,153

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach throughout various processes, including personal injury claims and property transactions. The service provided is frequently described as excellent, with many appreciating the efficiency and clear communication. Reviewers highlight the quick response times to queries and updates, making them feel well-informed and confident in the handling of their cases. However, some customers also noted issues with communication, mentioning that information wasn't always forthcoming or that replies were basic. A few people were dissatisfied with specific interactions, feeling that their concerns were not adequately addressed or that agreements were made without their full knowledge.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

People report positive experiences with service. Many customers praise the professionalism, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the consistent and clear communication... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Claim

Users describe positive interactions with claim processes. Many customers report that their claims were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im here to leave an excellent review for Dean wiseman and team at True solicitors. This team has helped me with an excellent outcome with my personal injury claim. They have spent alot of time... See more

Company replied

Rated 5 out of 5 stars

We used True for our sale and purchase and can't recommend them enough. Julie and Steph were supportive, professional and helpful throughout the whole process even when complexities arose. We really a... See more

Company replied

Rated 5 out of 5 stars

I would like to sincerely thank Helen at True Solicitors for her outstanding service and dedication. She has worked tirelessly on my case for almost three years, always showing professionalism, com... See more

Company replied

Rated 5 out of 5 stars

I engaged True following a recommendation and I was advised they could turn a purchase around quickly. They were very helpful and a pleasure to deal with. They turned things around for us very quickly... See more

Company replied


Company details

  1. Law Firm

About True Solicitors

Written by the company

We began life with just two partners and a secretary... 29 years on, and we’re now a 170+ strong team with offices in Newcastle and Birmingham. Our team is made up of professional, approachable and highly dependable experts, who have supported hundreds of thousands of clients.

With True Solicitors, you'll receive expert, confidential legal advice, and all our claims are handled on a 'no win, no fee' basis.

Services We Offer

Personal injury
Accidents at work
Road traffic accidents
Clinical negligence
Conveyancing
Housing disrepair

"When injured clients come to us, they often have doubts about the certainty of claiming. True Solicitors gives honest advice and sets achievable goals; we never mislead, never inflate the figures and never knowingly pursue a claim that isn’t justified – this is how we maintain our impressive success rate."

Andrew Milnes
(Managing Partner).

Visit our Facebook: www.facebook.com/TrueSolicitors

on your side

Written by the company

Over £25m compensation recovered for our clients in the past 12 months.
Recognised in its fields by the Legal 500, our friendly legal team are committed to fight for what’s right for our clients. With nearly 30 years of experience specialising in providing legal advice and support for personal injury claims, housing disrepair, residential conveyancing and credit hire, we act with expertise and make clients feel at ease.

No Win. No Fee.

You won't pay anything until your case is won.

A 'No Win, No Fee' agreement, otherwise known as a ‘conditional fee’ agreement, is an arrangement between you (the client) and your solicitor when making a legal claim. Simply put it means that should your claim be unsuccessful, you will not be liable to pay the fees for your solicitor’s services (as long as you have co-operated and followed their advice). You will only pay legal fees if your claim is successful.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

True solicitors were very helpful and…

True solicitors were very helpful and always at the end of the phone if you needed to speak to them

March 18, 2026
True Solicitors  logo

Reply from True Solicitors

Dear Claire,
Thank you very much for your review and the comments you've provided for us.
We will pass on your feedback to Gillian who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great service from True

Great service from True and Karen-Marie with clear instructions throughout the procedure. The online forms were easy to sign and I would recommend.

March 17, 2026
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Reply from True Solicitors

Dear Sally-Anne,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Karen-Marie, who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent

Excellent, they kept me informed all the way, always helpful with a very happy conclusion for me, thank you so much

March 20, 2026
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Reply from True Solicitors

Dear Susan,
Thank you for your review and the feedback you've provided. We will pass on your comments to Dominique who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

From start to finish they have been on…

From start to finish they have been on the ball any problems they ring you straight away or if you need to ring them you will get through

March 19, 2026
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Reply from True Solicitors

Dear Mrs Smith,
Thanks for your review of your recent housing disrepair case. W
We will pass on your feedback to Natalie who represented you in your case.
Kind regards,
True Solicitors

Rated 4 out of 5 stars

Very good outcome and was very…

Very good outcome and was very surprised with everything would highly recommend to people

March 16, 2026
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Reply from True Solicitors

Dear Mr Stanisauskis,
Thanks for your review and the feedback you've provided.
We will pass on your comments to Melanie who represented you in your road traffic accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Car insurance

Mathew has been extremely helpful from start to finish my only criticism would be that if a letter from true solicitors arrives which needs signing and it isn’t reverent and the client dosnt sign it the letter is repeated ever couple of days

March 19, 2026
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Reply from True Solicitors

Dear Mr Luke,
Thanks for your review, it's much appreciated.
We will pass on your feedback to Matthew and the Credit Hire team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Professional

Professional, efficient and helpful. Danielle (Richardson) was thorough, and took time to explain the procedures and timelines with my case. She managed my expectation whilst guiding me or solidifying decisions I needed to make.
Our patience paid off and Danielle was a pleasure to deal with - thank you

March 20, 2026
Unprompted review
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Reply from True Solicitors

Dear Mrs Dingle,
Thanks for your review, we appreciate the feedback you've provided. We will pass on your comments to Danielle who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

I’ve been in a car claim for 2 years and…

I’ve been in a car case for 2 years and can’t recommend true highly enough. All the way through they’ve been in close contact and updated me at all times. Made me feel at ease and done everything possible. And a special mention to Joe. He’s been absolutely brilliant all the way through. He’s done everything for me and cant thank him enough

March 16, 2026
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Reply from True Solicitors

Dear Paul,
Thanks for your review and for the detailed feedback you've provided.
We will be sure to pass on your comments directly to Joe who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Very good service all round would…

Very good service all round would definitely recommend.

March 12, 2026
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Reply from True Solicitors

Dear Stacey,
Thanks for taking the time to post a review and for your recommendation.
We will pass on your comments to Steven who represented you in your housing disrepair case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

True solicitors done a very good job…

True solicitors done a very good job with my problem, I highly recommend them to everyone who needs a solicitor,

March 11, 2026
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Reply from True Solicitors

Dear Sally,
Thank you for providing this feedback and for leaving a review of your housing disrepair case.
We will pass on your comments to Dominique who represented you.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent modes of communication

Excellent modes of communication, very "up" on compliance in a balanced and proportionate manner, very nice staff manner and reactive

March 13, 2026
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Reply from True Solicitors

Dear Mr Welburn,
Thank you very much for your review of our conveyancing services. We will pass on your comments to Dawn and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Great solicitors

Joe was very informative, explained in detail what was happening. We were kept up to date and they were contactable when we needed to ask questions. Couldn't of asked for a better service.

March 12, 2026
Unprompted review
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Reply from True Solicitors

Dear JB,
Thank you for taking the time to leave this review of your case. We will pass on your feedback directly to Joe.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Professional, reliable and timely

True solicitors were excellent from the very start. From receiving my itemised quote through to final completion of sale. Response time to queries or follow ups was extremely quick. They are one of the few solicitors i have used who provide pre-paid self addressed envelopes with any paperwork requiring a wet signature. Communication on how the sale was progressing was fantastic, i was kept in the loop throughout the entire process. I wouldn't hesitate to use them again.

March 9, 2026
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Reply from True Solicitors

Dear Clair,
Thank you for your review and the feedback you've provided on our conveyancing services. We will pass on your comments to Julie and the team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Fantastic Conveyancing FTB

True Solicitors were fantastic for our conveyancing as FTB’s. Communication was always clear, they were very efficient and transparent throughout the whole process. Gurpreet and Maddison who dealt with our case were exceptional. Thank you so much True team!

March 4, 2026
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Reply from True Solicitors

Dear Isobel,
Thanks for your review and the lovely feedback on our conveyancing services. We will pass on your comments to Madison, Gurpreet and the team.
Kind regards
True Solicitors

Rated 5 out of 5 stars

Very helpful,Honest and good client…

Very helpful,Honest and good client service

March 6, 2026
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Reply from True Solicitors

Dear Tanvir,
Thanks for your review, it's much appreciated. We will pass on your feedback to Mark who represented you in your road traffic accident case.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Madison went above and beyond

Madison went above and beyond to make sure that we knew exactly what was happening at all time during our purchase and was really patient whilst we got our mortgage application organised. She was able to explain the processes to us whenever we asked and made buying our first home really easy and stress-free. Gurpreet was an amazing help with the all of the checks that were required for purchase and her assistance was greatly appreciated when she was able to help family members when accessing documents. The team were really helpful and a huge thank you to Madison for all her work on getting us in as soon as possible!

March 6, 2026
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Reply from True Solicitors

Dear Miles,
Thank you for your review and the lovely feedback you've provided. We will pass on your comments to Madison, Gurpreet and the Conveyancing team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Danielle was always very informative…

Danielle was always very informative and helpful, she explained the procedure of my case in detail and the same for the barrister who represented me.

March 4, 2026
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Reply from True Solicitors

Dear Mr Bradley,
Thanks for your review and the feedback you've provided. We will pass on your comments to Danielle.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Joe did a great job winning our RTA case

Joe did a great job winning our road traffic accident case where we were not at fault but the third party would not admit fault. Would highly recommend if you're caught in this position.

March 6, 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Jonathan,
Thanks for your review on your recent case. We will pass on your feedback to Joe who will be delighted.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

Excellent

Excellent, very helpful and quick

March 4, 2026
Unprompted review
True Solicitors  logo

Reply from True Solicitors

Dear Vicki,
Thanks for your review. We will pass on your comments to the credit hire team.
Kind regards,
True Solicitors

Rated 5 out of 5 stars

They very good because they always…update me

They very good because they always update me with information. The work at my house not finished yet but I believe it will finish soon. I will advise all my friends who have same problem as me to contact you. Thank you so much.

February 13, 2026
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Reply from True Solicitors

Dear Arwa,
Thank you for your review and the recommendation you've provided. We will pass on your comments to Jack who represented you in your housing disrepair case.
Kind regards,
True Solicitors

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