Truebites Reviews 1,112

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the meat, noting it's far superior to supermarket alternatives and always fresh. The delivery service is frequently highlighted for its promptness, reliability, and the excellent, well-packed, and chilled condition in which products arrive. Many appreciate the ease of ordering online and the helpful, friendly communication from the staff, making the overall experience seamless and positive. However, some customers also noted occasional issues with delivery, such as parcels being left unattended or delays caused by couriers. A few other people also felt that some marinated products were either too sweet or too salty, and some were disappointed with the quality of the sausages, describing them as cheap.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the freshness and taste of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting the freshness and excellent value... See more

Delivery service

People report positive experiences with delivery service, highlighting that items arrive on the selected day,... See more

Service

Customers had positive experiences with service, often highlighting the great attention to detail and... See more

Order

Reviewers express high satisfaction with the ordering process, frequently mentioning its ease and efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered meat from these guys for a few years now. If you have any requests re supply/delivery etc. just ask and they will try to accommodate nothing too much trouble. Arrives well packed goes str... See more

Rated 5 out of 5 stars

Wow my first time using this company and cannot believe how well packed and good there bacon is .l definitely will be buying from them again , it was a bit more expensive but worth every penny and pe... See more

Rated 5 out of 5 stars

Slight delivery problem this time. Not the fault of True Bites, who sent the parcel as promised. The problem stemmed at the parcel sorting hub in Wolverhampton. My concern was the perishability of the... See more

Rated 5 out of 5 stars

True bites always make especially fantastic burgers and when I sent Matt a email asking if he could get them made and delivered on Thursday he went out if his way to make sure it happened


Company details

  1. Butcher Shop

Information provided by various external sources

We are a third generation family of butchers with almost 90 years of experience. We understand modern life can leave us all short of time, and sometimes inspiration, and are here to provide our customers with quality fresh produce, recipes, and information to help them save time and enjoy delicious meals at home. With this in mind we created an easy to use website which allows ours customers to browse (at their leisure) and order online (at their convenience), via email, or even via telephone.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Affordable quality with great customer service

Great customer service with a personal touch. It may seem an expensive way to get hold of quality lamb or beef, but sharing the cuts among family and friends means its affordable and the product is top notch. Everything delivered on the day you want, well-wrapped and cold. Would recommend the products and the customer experience.

August 16, 2023
Rated 5 out of 5 stars

True bites delivered great…

True bites delivered great communication.!
All meat packed impeccably & arrived at the time stated, still in a lovely chilled condition.
We have so far tried the pork loin steaks which cooked beautifully & were delicious..!

August 20, 2023
Rated 5 out of 5 stars

Great online butchers

Have used this Butchers several times over years for bbq bits, their ribs have always beaten my local butcher. Deliver is fast and the goods are well packaged.

August 16, 2023
Rated 5 out of 5 stars

Happy returning customer

Happy returning customer. Their turkey bacon is absolutely brilliant and nothing like the shoe leather you find in supermarkets. Highly recommended.

July 23, 2023
Rated 1 out of 5 stars

Someone else is enjoying my order.

My order has not arrived at this address and the delivery picture shows someone elses front door and not mine where they left it. So not only have we not had the order we missed our Sunday dinner as we ordered a large pork butt for family get together. We even checked and the our neighbour didnt have it and there front door was different to the picture taken by DPD so we havent a clue who they delivered my meat to.

July 5, 2023
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Reply from Truebites

Hi Kevin, I'm sorry to hear you've had an issue with delivery. We really need to know about delivery issues asap (on the day really), so we can speak to our account manager at DPD to try and rectify the situation. It's rare, but sometimes drivers make mistakes, and DPD are usually pretty good at helping put them right if they can. We'll speak to them this morning and try and get an explanation as to what has happened, and we'll be in touch in regards as to how you'd like us to proceed with your missed delivery. Thanks, Matt

Rated 5 out of 5 stars

We had a BBQ for 30 plus for birthday…

We had a BBQ for 30 plus for birthday celebration and ordered sausages,kofta,burgers etc to collect. We did the same last year. My guests made lovely comments about the food we served and asked where we got sausages etc from. Very pleased and recommend truebites. Will definitely use again, thank you

June 29, 2023
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Reply from Truebites

Hi Suzie, thanks so much. Glad to have helped and so pleased the birthday celebrations went so well! Matt

Rated 5 out of 5 stars

Lovely jubbly

Great taste, lovely choice and very easy to order for a scheduled home delivery.
We fill the freezer planning ahead for bbq's, family pinics, roast dinners, and weekday meals too.
Favourite item = lamb kebabs
(if I had to choose only one item!)

June 19, 2023
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Reply from Truebites

Thanks for such a great review! We love those lamb kebabs too! Matt

Rated 5 out of 5 stars

Would recommend

Packaging of product done with lots of TLC, speedy delivery and really love the write ups updating each step of the way. The meat quality is amazing. I have purchased the Ultimate Beef Box and am really happy with the order!!

June 12, 2023
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Reply from Truebites

Thanks for such a great review! The Ultimate Beef Box is a great choice! Glad you are happy with it! Matt

Rated 5 out of 5 stars

Excellent service and nest as always I…

Excellent service and nest as always I can’t give enough stars for this butchers every time I buy I always have something different this time i bought the mix grill 😍😍 the meat 👌 was so tender didn't need much cooking at all
Also bought Chinese chicken boneless and skinless thighs not tried yet but they smell divine even before cooking can’t wait to try them 👍😊

May 31, 2023

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