True Blue Moving Group Reviews 

Frankly, this company does not even deserve a one-star rating. They lied from the get-go. After going over our inventory room-by-room three times, they underestimated our “cubic feet” and the moving price, then sent what looked like a riffraff mover supposedly from PA, who had a slight-built helper (yes, only one) and rented 2 local Uhaul trucks and demanded $8,000 more than agreed contract. We declined allowing them to move our stuff, and they refused to return our deposit, even though they were in breach of contract. It was a nightmare experience.

SCAM, DO NOT USE! Their quotes are not accurate and they overcharge for services that do not get refunded if not done/used. Supposedly paid for Platinum Full-Service Packing, per Adam, Michael, and Travis, but movers contracted by TrueBlue did not provide and did not have proper packing materials. Paid for 50 boxes to pack up my house, they only used 17 and I was not refunded as they stated I would for unused boxes. They offered insurance, but yet state that I had to file claim through their contracted movers for refund. Now they no longer take my calls nor return any emails or phone messages. Stay away and go with a reputable company like Two Men and a Truck or VanLines.

If I could choose 0 I would. Booked my daughters move through them from AL to TN. Seemed great on the get go. Then waited and waited. Over 3 weeks held the items. Showed up at 9:00 on a Friday night: Rude, unprofessional, charged more $$ because there was an elevator (which was disclosed up front when we got the quote). Shattered mirror that they detached and packed and stored. Broken TV, dishes etc. Filed claim in Sept. Just got told they are paying a whopping $96 because we chose per pound insurance (which we did not - they never gave her the option). Unreal 1st move experience for my 22 year old. Never again!!

I booked a move through True Blue (Texas to NC) and had them do the packing job. I was assured everything would be labeled, not broken, a DIRECT transport, on a COOLED truck, and they were the company that actually does the move (not a broker). All of these statements were not True. They contracted a company from NJ (Movers and Packers) to do the packing and move. My initial BINDING quote was exceeded by $22,000 when the packing was complete. I was forced to pay that amount AFTER they had all of my stuff on the truck and not an inventory sheet in sight dictating what they had and what they actually didn't have. Several items were broken during the move which took over 31 days to get to NC. It was loaded up on several UHAUL trucks and stored in a storage facility in Dallas for over a month. When my items were finally unloaded it was stacked with another persons items - therefore not a direct shipment. I was quoted for 1700 cubic feet after many consultations with True Blue. When the movers came to move my stuff they said I had over 4500 cubic feet. My stuff was unloaded in NC and there was less than 2000 cubic feet. This company is VERY UNPROFESSIONAL and did not refund me the difference after they held my stuff and I was forced to pay the EXTRA $22,000. STAY AWAY from True Blue and Movers and Packers!

Most of the reviews are 4 or 1-star ratings. This company is a scam and so are the 4-star ratings. They never delivered our furniture. We’re looking at legal actions.

TLDR:
- this is the worst service experience (not just moving!) I've ever been through in my life; I have moved 20+ times, including 5 regional / national moves in the last 8 years (go with a reputable company like Belkin or Allied); this move was a Portland OR to Denver CO move
- they will lie to you, over and over; this includes when they will show up for pick-up and drop-off
- they will significantly increase the cost when they show up to your house (we paid over 2x original estimate)
- they will break and steal your things
- they will pack your stuff like a handful of children; the man managing the drop-off said "this is the worst packing I've ever seen in my life" - this is an employee of the company!
- I have to imagine most of these positive reviews are fake
- I'm not writing this to complain; I'm writing this to save you from the frustration and cost of choosing this company

Some highlights:
- we were told the pickup was Monday, so I waited on my porch. Then Tuesday, waited on my porch. Then Wednesday, waited on my porch. Then Thursday at 7am, waited on my porch. They showed up at 4pm on the Thursday. My wife and 1 year old travelled ahead of me on the Monday. I had to continually reschedule and cancel hotels (they refunded $150 of what was close to $1,000 of rescheduled travel costs) while my family waited and waited.
- they significantly increased the cost when they arrived; this is despite the fact that the quoted cubic footage was exactly the cubic footage of our two regional moves
- some packing highlights: they took garment boxes and instead of hanging our clothes (that were already on hangers) they just piled them on top of each other in the boxes; these garment boxes also included lamps and computers(!); they took our art and just shoved them in mirror boxes with no blanket and no wrapping; they stood our dining room table up in the truck with legs out and just piled stuff on it (the legs snapped off); a significant number of items just never showed up; they just piled glassware into boxes with no wrapping!
- they significantly increased the cost of storage versus the original quote
- I paid for the "platinum package" to include packing and unpacking and was told at drop-off that this, in fact, did not include unpacking

Please, do not use this company. You will thank me for it.

HUGE SCAM. DO NOT TRUST THIS BUSINESS. they overcharged us by over 200 cubic feet and have done NOTHING to rectify the situation. The contractors they hired are refunding the amount but where is True Blues accountability here? Disgusting. Do not trust this company at all.

I still don't have my stuff!!! True Blue Movers are no longer answering my call or emails!!!
I booked this back in June and they lied A LOT!!

They are brokers and don't talk to the moving companies at ALL!!

This place is a big scam. They will tell you a bunch of lies just to get signed up then they will set you up with a bad mover that will charge you a lot more than the original quote. These people should be ashamed of themselves. Worst brokers ever.

Had 2 moves simultaneously on the same day. Both went horrible. When the driver showed up to drop off delivery to first location they forgot to strap in the boxes so they were all over the back of the truck spread out every which way. Of course the only boxes that didn’t make it somehow to my house was the ones with expensive electronics like PS5, Apple TV, laptop etc. I went against my gut on that one and regret it. I ended up with other peoples random boxes which I’d help return to them but unfortunately no one can tell me whose they may be. Do not use them for moving please. There’s so much more but if those things don’t make you run nothing will.

This company is a complete scam - they are a moving broker even though their salesperson Christopher denied this when we originally booked the move, telling us "we are a family" when asked if they do the move themselves. Christopher was EXTREMELY pushy and quoted us $5,000 for our move, then the movers showed up on moving day to tell us it would be over $10,000 because we were quoted for the "wrong type of boxes" and for none of the labor involved with packing the boxes. If we had known this, we would have packed the boxes ourselves. Conveniently, Christopher was unable to be contacted again after the movers showed up (and never responded to us again), and our original moving quote suddenly had expired online.

After a lot of back and forth between True Blue and the moving company they hired, each party blamed each other for the unforeseen costs and we are now out an extra $5,000. This move cost us more than our furniture is worth. They also are clearly aware of their predatory behavior as they changed their business name on Yelp so that they couldn't be reviewed by the customers they were comfortable scamming. Beware of True Blue!

They lie about absolutely everything
Starters your “deposit” goes towards nothing
They under quote you so you think it’s a good deal but in reality they rip you off. We went from thinking our move would be $5000 to $13,000 and they expect half up front… so be prepared to drain your savings account
Customer service is rude and will hang up on you if you demand answers
They are also a broker and even the mover who showed up said “please review them and warn everyone how terrible true blue is”

This is the worst moving company possible. They don't actually move their customer's stuff themselves, they hire a different moving company to do it. The moving company they hired harassed my mom into paying more for the move and for a really big tip. I told them repeatedly that at each location there were stairs and they responded back to me, "oh yeah that's fine shouldn't be an issue" yet went the day comes, they want to charge me extra for stairs? huh?

True Blue Moving Group tacks on extra fees, pressures you into signing (@Chris), and does not know the heck they are doing.

If you are thinking about hiring a moving company, go for a company that is trustworthy and actually does the work themselves.

They quoted me $5K and on the pick up day they said it was going to be $10K! They used unethical sales tactics.

First red flag is cash payment. They do this so you cannot get your money back or file a claim with your credit card company. This company has you sign a contract to allow a 3 day window for pick up so technically you can sit your entirely packed home for 3 days waiting. They state a call will be made within 24 hrs of the move to give you a 3 hr window of time. They NEVER, and we hunted them down until they gave us a window of 5 hrs to which they never showed up. RObin promised me the movers would be here in 2 hours and again never arrived. We spoke with the actual movers (True Blue is a broker which is another red flag. Only work directly with the movers). who said they were never contacted by True Blue in regards to scheduling drivers/movers. So the moving company never gave a window of arrival and True Blue made up arrival times. They also failed to contact us after the no show to give us any update. We called the next day to cancel as of course we could not trust them to take our things, and refused to refund us for services never rendered standing behind their "contract" that they have three days to finish the job even though they lied about arrival time. After we cancelled, we spoke with the actual movers and they said they were never notified of our cancellation so True Blue also did not communicate with their "scheduled" drivers. Either way, if you want any sense of security with your move, DO NOT use True Blue. Only use a company you pay by credit card and work directly with the movers and not a broker.

Giving this company One star is even more than they are worth. This company is full of nothing but excuse after excuse. Managers have are spineless and have ZERO knowledge of what they are doing. We are now almost one month since we were “told” our stuff would be picked up. We are now 2 weeks from it actually being picked up and yet nobody in this company has an effin clue where our stuff is. We are preparing an action with our attorney against them since we asked multiple times to refund our money and yet we’re promised our stuff would be taken care of, on top of this we are now also being told that our space somehow “DOUBLED” in size and went from us moving it to storage in ONE Uhaul truck is somehow now 2!!! Effin thieves is what this company is all about.

Cancelled on me the day before my scheduled OUT-OF-STATE move and made excuses about why. On Monday I received a call from customer service verifying my move window dates Tues through Thursday (I have a flight Saturday morning). Tuesday I receive another call telling me they scheduled my move for Thursday and would receive a call the day before for a pick up window. Wednesday I get a call saying they can't get a carrier who accepts credit card payments, so I offered an alternative payment method. When I did they couldn't find someone until the following week and had already refunded me 100% of my deposit. Therefore they KNEW ahead of time t couldn't get a carrier to move me. DON'T BOOK WITH THIS COMPANY!!!

You need to give my friends from Perryton there stuff you move and they paid you to move...