TrueCar is a joke! Plain and simple. They give you a price that they have supposedly already contracted with the dealership, meaning NO junk or bogus fees. However, this is not the case; the dealershi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Don’t believe the TrueCar Cash Offer service. They let “certified” dealers on their platform who offer prices within KBB traded in ranges so they look legit. Then when you accept their offer they dro... See more
I specifically choose TrueCar to avoid the hassle of dealing with car salespeople. It is not an online only service, they basically forward you contact information to dealers. I am still receivi... See more
For car buyers truecar.com looks good at first use, BUT BEWARE, because if you want to contact the actual seller (they are a conduit for dealers) you have to click on “get actual price” and then go th... See more
Company details
About TrueCar, Inc.
Written by the company
From discovery to delivery, consumers can use TrueCar to explore new and used vehicles from an expansive, cross-brand selection of inventory from our vast network of Certified Dealers.
Founded in 2005, TrueCar has built a trusted brand and a strong reputation for providing consumers with useful tools, research, market context and pricing transparency as they embark on their car-buying journey. The Company is bringing more of the purchasing process online by allowing consumers to find a new or used vehicle that is right for them, secure financing, sell or trade-in their current vehicle and complete their purchase with a reputable dealer all from the comfort of their home.
TrueCar powers auto-buying programs for more than 250 leading brands, including Sam's Club, Navy Federal Credit Union and American Express. We partner with our Certified Dealers to help millions of consumers find the right new or used vehicle that meets their needs, delivering a great consumer experience that is personalized and efficient.
Contact info
1401 Ocean, Suite 300, 90401, Santa Monica, CA, United States
- 1-888-878-3227
- feedback@truecar.com
- truecar.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The beginning of a good relationship
I was happy to find this source and opportunity to purchase a vehicle I had a great interest in. I was able to locate a dealership and vehicle, very fairly priced and with many of the options I desired.
Experience was great
Experience was great, however, my chief issue is that I still have dealerships calling me even after I have sent them emails telling them I purchased a vehicle elsewhere, and supposedly was "unsubscribed" from their emails (which I am still receiving).
No pre-certified fee
The dealership's offer for the pre-certified car I purchashed included the 'pre-certification' other dealerships were charging extra for. Saved over $1,400 on this alone when compared to other offers.
Thank you Truecar for helping to make…
Thank you Truecar for helping to make my car buying experience a happy one! I was able to find a car online, shop prices and get a competitive price. For the first time in my life, I left a dealership HAPPY! I have always dreaded the car buying experience until now. It is normally an all day thing, they wear you down and you leave wondering if you really got a decent deal. This time, I used Sams club auto buying program. I am so glad that I did. I love my new car, I love the dealership-Alfa Romeo of Pensacola, that I found thru the program and I love Truecar! Thank you again for making getting a new car what it should be, A HAPPY DAY!
Great Car Shopping Experience
Great experience! TrueCar.com provided me one central location to review car features, pictures, CarFax info and pricing information. Each Dealer honored the advertised price, no problems or haggling. It was also easy to set up appts to test drive the vehicles. Both Benitez and AutoNation representatives were very good and helpful. I settled on the best car of the two. TrueCar.com saved me time, money and headaches.
I don’t have a review
I got the car I was looking on true car…
I got the car I was looking on true car other than the price was not the same but I would use them again. Thank again. Tammy Beasley
I bought a car with help from Truecar
I bought a car with help from Truecar. Received a reasonably priced quote directly from the dealer. I bought the car the next day.
I had a great experience using Truecar
I had a great experience using Truecar. The important car info shared saved me a lot of work and comparison pricing. Highly recommended!
I just buy a brand new small suv and my…
I just buy a brand new small suv and my experience was awesome great prices and great deal so many awesome offers from different brands true car is awesome totally recommend
I recently tried to purchase a car…
I recently tried to purchase a car using my true car “Certifcate” and the dealer refused to honor it. What’s the point of using true car? Do they work with dealers just to get you there then lie? Complete waste of time.
Bought a car
I found the right car, at the right price on True Car within an acceptable distance and bought it.
I loved that I got the car I wanted…
I loved that I got the car I wanted with my veteran's discounts and no haggling with the car lot. I also got my car a little cheaper than true car because the dealership worked very hard to get me within my budget. This is the best app I've found for military people looking to buy a car thus far and I've used it twice now to get a new vehicle
Best site to save money
Best site to save money. Saved me $1000 vs any other car site on here. Very pro military I like that.
Great experience!
Awesome
Awesome. Dealership had all my info a d was ready to go before I got there. No haggling or messing around.
Had a great experience with the…
Had a great experience with the Dealership I was referred to.
Using Truecar for a new car only got me…
Using Truecar for a new car only got me a bunch of emails, texts, and calls for cars that were not what I was searching for.
Bravo!
We found accurate information that helped us find the vehicle we were looking for. We saved a lot of time and some money, too.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








