True Gum Reviews 151

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

TrueGum tyggegummiprodukter er fremragende. Jeg bruger dem dagligt. Jeg elsker de langtidsholdbare smage! Jeg har bestilt dem direkte fra TrueGum, og jeg er tilfreds med deres kundeservice, ordrerne... See more

Rated 1 out of 5 stars

Falls apart in your mouth instantly and has a kinda nasty bitter flavour. Once the crumbliness washes away, you're left with a pitiful amount of real gum that has barely any flavour left. 6 at once ha... See more

Rated 1 out of 5 stars

As well as the stickiness, bits of this disintegrated in my mouth and got stuck in my throat. Even long after I have spat it out I have a horribly uncomfortable feeling in my throat of something bei... See more

Rated 5 out of 5 stars

I have tasted all the different flavors, but keep returning to (Matcha) Mint. It has never disappointed me, and keeps the same great taste for a longe time. I’m pretty sure that with the variety in... See more


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3.2

Average

TrustScore 3 out of 5

151 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Unpleasant, perhaps dangerous

I'm not in the habit of writing product reviews, but I think in this case it's important to join those voices pointing out that this product is seriously defective and possibly dangerous. I applaud the company for what they're trying to do; the branding is good, the idea of a more natural gum is appealing, and it has a pleasant flavour and texture, at least initially. But after perhaps two or three minutes of chewing, the gum disintegrated abruptly to a viscous, sticky liquid in my mouth which was difficult to spit out and required a lot of rinsing to remove. This was a very unpleasant experience, and I can see how under the right circumstances it could also become hazardous. I'm aware that the manufacturer has tried to excuse this known fault by referring either to out-of-date batches (this one wasn't) or improper storage, but either way it's clear that a lot more care and testing were required before the product was introduced to the market.

February 20, 2024
Unprompted review
True Gum logo

Reply from True Gum

Hi James,

We're really sorry about that bad experience. We have localized the problem acting up and are now switching to an upgraded recipe, which will combat these texture issues. So solution is now in place. But regardless, thanks for sharing your opinion.

Again, we are really sorry about this, and feel free to get in touch with us at: help@truegum.com for replacement products.

Best regards,
Team True Gum

Rated 1 out of 5 stars

DANGEROUS PRODUCT

DANGEROUS PRODUCT. Seriously guys? Have more pride in your products. I really wanted to support this brand and I was excited to try the lemon flavour ‘True Gum’. However this product is extremely dangerous and is a choking hazard. Flavour is great for a few chews, then in less than a minute, it breaks apart and starts to stick to all the different parts of your teeth. I would never think about writing a review for chewing gum, but the experience was so horrific that I needed to share this. The people who run this company should be ashamed of releasing products (expensive ones) that are so poor quality and dangerous. And yes the product is in date (bought from WHS Smith UK, expiry 2026).

January 18, 2024
Unprompted review
True Gum logo

Reply from True Gum

Dear Celine,

As also communicated via email, it is important for us to state that there are not safety hazards associated with this product. So we are or course sad and slightly puzzled about this. But we respect your opinion of course and we respect you sharing the experience you have. We have just checked the product batch internally, and everything was actually okay. So is most likely an issue with how the product/pack has been stored in the actual store, which we sadly cannot control.

Again, we are super sorry for the bad experience you had, and will of course take your input with us.

Best from team True Gum.

Rated 1 out of 5 stars

Its more sticky than glue

Its more sticky than your average glue, I spat a piece into my hand to throw into the bin. But it literally stuck my hands together the only way to get it off was to pour acetone all over my hands and scrub with a metal plate cleaner took me 10 minutes. BTW it expires in 2025

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

I would never buy it again!

Saw that it was plastic free, liked the story and packaging... so I decided to try it but it was a great mistake... i have never experienced gum as bad as this! It loses its flavour just too quickly then most importantly - BITS OF IT COME PART AND STICK TO YOUR TEETH & DON'T COME OFF EASILY! I was so concerned about my teeth after this... in my opinion, its not worth it.

November 29, 2023
Unprompted review
Rated 1 out of 5 stars

Dangerous!! Sticks to your teeth and impossible to get off hands

I bought this because I was looking for a xylitol only gum, and I instantly regret it.
It became extremely sticky, doesn't even come off from hands using washing up liquid and using a brush! And I was on my way to getting a panick attack at the thought of the residue left in my mouth and on retainer sticking the same way to my throat! Dangerous product really, there should be a warning sign on it.
It wasn't old, expiring date is 17.05.2025.
The flavour is mint.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Favoritten

Mit favorit tyggegummi. Bare ekstra godt at det er plastikfrit 🌱

October 25, 2023
Unprompted review
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Reply from True Gum

Skønt at høre, mange tak!

Rated 1 out of 5 stars

Dangerous product

Dangerous product. Sticks to your teeth and even gets between the teeth! Flavour goes after 3 minutes. Pointless product and awful experience.

October 17, 2023
Unprompted review
True Gum logo

Reply from True Gum

Hi there Annamaria. We're sorry to hear that. Do you have the package with you still and can share the best-before date? It does not sound like the texture from our regular chewing gums.

You can contact us at: help@truegum.com

Best regards,
Peter from True Gum

Rated 1 out of 5 stars

after a few seconds the taste…

after a few seconds the taste disapears.
it sticks to your teeth, lips, fingers !
never again, after 2 times I've thrown away the whole box

August 16, 2023
Unprompted review
True Gum logo

Reply from True Gum

Hi there,

Sorry to hear about this experience. Could you share the best-before date of the product either here or via help@truegum.com? Chances are you have bought a pack produced quite a while ago, as we have upgraded both taste and texture over the last period.

We look forward to hearing from you :)

Rated 1 out of 5 stars

Plastic free but full of natural…

Plastic free but full of natural flavoring which is actually pure poison. Extremely dissapointing.

Natural flavouring is not clean or toxin free. More often than not natural flavours are highly processed and contain many chemical additives. They are just as damaging to human body than artificial flavoring. There's hundreds if not thousands of articles written about it,also many studies. Unless you can prove that all your flavouring comes straight from plants,spices, etc and are not chemically modified,I stand by my original comment. Your gum is not healthy!!!

July 26, 2023
Unprompted review
True Gum logo

Reply from True Gum

Hi there,

I think it is hard to give us 1 start because we use 100% natural flavours, which we find much better than synthetic flavours.

Could you detail your comments more, instead of just awarding us one start with a very subjective opinion - an opinion that much research dose not agree with you with?

Thank you.

Rated 1 out of 5 stars

Never again 0.5/5

Disgusting taste appart from maybe 10 seconds in the beggining. Sticks to teeth after a while and when you're done with it and wanting to throw it out it sticks to your hands.

Appart from the bad gum experience the packaging is even worse. The rock hard zipper opening is so stuck together it hurts like hell opening it with your fingers so you have to resort to biting it open.

You also only get like 14 gums per package.

Never again 0.5/5.

July 26, 2023
Unprompted review
True Gum logo

Reply from True Gum

Hi there,

Sorry to hear about this experience. Could you share the best-before date of the product either here or via help@truegum.com? Chances are you have bought a pack produced quite a while ago, as we have upgraded both taste and texture over the last period. And there has been some issues with the zip-lock bag, yes - sorry for this. As this as a new home-compostable material we are still working through small issues. But these are hopefully fixed now for future bags. And for the 14 gums per package, that is equal the weight on the pack, so you are not getting less than you pay for here.

We look forward to hearing from you :)

Rated 1 out of 5 stars

Never again

Never again. What a strange experience! Nice taste at the beginning but then it sticked to the teeth unless I had a normal chewing gum. And not only. When trying to throw it away, it sticks to the fingers, to the hand, the bag, the key... Had to turn back home, avoid touching anything else, to free myself by using remover for stickers and nail polish remover...

July 15, 2023
Unprompted review
True Gum logo

Reply from True Gum

Dear Katrin,

We are really sorry for this. Can you tell us which flavour gum you bought? True Gum can be more sticky yes, as we do not use a synthetic plastic gum base, but a gum base from trees - and this does act more 'natural'. We are however sorry for this bad experience and would like to get in touch with you to discuss and see what we can do to help.

If you see this, please write back or shoot us a short message at: help@truegum.com (as we monitor this more often).

Best regards,
Peter

Rated 5 out of 5 stars

The best plastic free, sustainable and vegan gum I know

I'm testing every kind of plastic free and vegan gum I come across at local stores, but until now Ture Gum has been the best by far. Yes, the bulk of the taste only lasts for a short time, but that's also true for many non-vegan or plastic containing gums… Overall, the taste is very natural (sometimes even different for individual gums), intensive and they don’t get hard while you chew, and most importantly for me: they are sustainable.

June 17, 2023
Unprompted review
True Gum logo

Reply from True Gum

Thank you very much for sharing this - most people only share bad experiences here on Trustpilot, so this makes us happy :)

Rated 2 out of 5 stars

Biodegradable Chewing Gum

It takes a few chews before it comes together to form one piece. After that, it feels like some of the cheaper children's bubble gum out on the market. The Raspberry Vanilla has barely any flavour of anything. I like the idea of a biodegradable gum. If they could get the flavour right l would buy it again. I might try the Mint flavours as Mint is pretty hard to get wrong. If it's still flavourless, then l wont bother buying again.

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

Never going to buy this again

Never going to buy this again. After chewing it I was trying to take it out of mouth to throw it in the garbage, but it stuck to my hands. I spent good 15 minutes trying to get it off my hands, it ruined my manicure and almost ruined my equipment and made me late to my training. Hate this product, and I can only imagine if you give it to children…

March 8, 2023
Unprompted review
Rated 2 out of 5 stars

The taste is amazing!…for the first 10…

The taste is amazing!…for the first 10 seconds.I love that this gum brand is sustainable and vegan but the taste disappears so so fast that there’s really no reason to buy it.I really hope you guys can figure out a way to make the taste last longer,because the flavor, marketing and packaging is great.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

I'm so glad I didn't bulk order this

I'm so glad I didn't bulk order this. It crumbles in your mouth, there's an initial burst of nice flavour which is gone the moment the crumbly outer shell disintegrates. You're then left with a very small amount of flavourless chewable gum which after only a minute or two of chewing gets stuck to your teeth and you have to scrape it off.
So disappointed, I've wanted an eco-friendly gum but this definitely isn't it.
With the flavour profile True Gum's people could go into making some lovely sweets, but their gum cannot really be said to be for chewing.

December 8, 2022
Unprompted review
Rated 1 out of 5 stars

Slimey and sticky mess - no chew

It stuck to my teeth in a slimy mess after two minutes, unfortunately. I tried to pull it from my teeth ending up with gooey mess all over fingers and clothes. Embarrassing, as I was in a meeting. The chewing gum stooped being chewy very quickly, ending up as a slimey, sticky thing in my mouth.

September 24, 2022
Unprompted review
Rated 1 out of 5 stars

For the Price and quantity

For the Price and quantity. Its a scam.Taste is gone in seconds and for the Price Its crazy What marketing Can do for a product like this. Waste of money! Not Worth it at all..

July 30, 2022
Unprompted review

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