True North Mortgage Reviews 

4,964
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive throughout the entire mortgage journey. Many people truly appreciate the competitive rates and clear guidance provided by knowledgeable agents who successfully secure the best financial options. Reviewers often note that the service is smooth, stress-free, and exceeds expectations compared to traditional banking institutions. Some reviewers were not happy with slow response times and prolonged delays during their mortgage applications. Consumers additionally mentioned communication gaps, unreturned messages, and a noticeable lack of proper follow-through from specific team members.

What people talk about most

Service

People report positive experiences with service, highlighting exceptional support and competitive rates from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives who are... See more

Response time

Consumers find response time to be positive, frequently noting that people receive immediate attention and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting that they secured great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,964)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Peter Esper @ TNM

In all my years of home ownership, I have never encountered a more pleasant, knowledgeable, patient mortgage broker/consultant/genie that Peter at TNM. He explained the process every step of the way, clearly answered any of my questions even if I asked more than once. He's very patient and goes above and beyond for his clients (I assume it's not just me lol). Great guy and great company for the most competitive rates out there. Even if you get a bank to match their rates, I guarantee you will never find a bank to match their service. It's been a pleasure working with you!

June 11, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Arlene,

Thank you very much for your wonderful review. We are also very fond of Peter and we're so happy you have now found a broker who has changed your experience with home financing. We pride ourselves on doing things differently at True North Mortgage and we can clearly see that you have experienced such difference. Thank you very much again for your kind words and your business.

Warmest,
True North Family

Rated 5 out of 5 stars

Peter Esper was my agent and he had…

Peter Esper was my agent and he had provided superb service and support throughout the process. I am very satisfied with my entire experience with Peter and True North Mortgage.

May 31, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi James,

Thank you for your sharing your experience with our Peter! We value your business.
Warm regards,
TNM

Rated 5 out of 5 stars

Simple process with Peter!

I was recommended to go with TNM by a friend and I'm glad I did. The process was easy I never had to leave the house!. Peter was very knowledgeable and made the process very easy!.

May 18, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Cameron,

Thank you very much for your rating and review! We love when our clients spread the True North experience!
Welcome to the TNM Family!
Warmest,
Jennifer
TNM Team

Rated 5 out of 5 stars

Good job Peter @TNM

As a client of TNM, I would sincerely give 5 stars to Peter Esper at TNM.
He was quick and responsive. Explained all the silly questions I had as a first time home buyer with patient. Made my life easy by requesting the files needed in order. Kept me posted on updates. Can't thank enough. Good job Peter. Keep it up. Sham

May 14, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sham,

Many thanks for your rating and review. We're happy to have been your mortgage provider for your first home purchase. Welcome to the True North Family!
Warmest,
TNM

Rated 5 out of 5 stars

BIG thanks to our broker, PETER ESPER and True North Mortgage!

Peter was very helpful, knowledgeable and took time to answer all our questions, vey professional!
We've completed our mortgage renewal without hassle, so quick and easy.
Would definitely recommend to our friends and family.
Elenor B.

May 8, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Elenor,

Many thanks for your terrific review. We're known for our great rates but what surprises new clients is our service. We love the work we do and greatly appreciate hearing from our clients. Thank you again.

Warmest regards,
TNM Family

Rated 5 out of 5 stars

Easy Journey with Peter Esper

I sent a blanket request to eight different firms asking what products were available and what the refinancing process looked like. Peter was the only one among those professionals to take significant time leading me through the process. He found us the best deal available to us and we're now all signed off and waiting for closing. I don't deal with banks often enough to not have a trusted voice on my side; Peter's my guy!

May 3, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi James,

Thank you for taking the time to share your experience. We're happy to hear our service continues to be the front-runner in our industry. Welcome to the TNM Family!
Best,
TNM Team

Rated 5 out of 5 stars

Excellent service and great rates, with zero hassle.

I would like to thank Peter Esper and True North Mortgage for working with me and arranging a mortgage for my new home purchase. There was a narrow window to my closing date, but Peter and his team worked quickly to set everything up with ease. They also got me a great rate, and for that, I'm so grateful.
Thank you for making this such a simple process!
K Harry

April 4, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi KC,

Many thanks for your great review. We strive to offer Canadians a different and better way for mortgage financing and we're pleased you're happy with the results! Peter and the team at RAC will be happy to read your kind words. We appreciate your business.
Kind regards,
TNM Team

Rated 5 out of 5 stars

We renewed our mortgage with TNM after…

We renewed our mortgage with TNM after 10 years with our bank. Our broker, Peter gave us excellent service and was always very quick to respond to my many questions.

I have no hesitation in recommending TNM to anybody who is renewing their mortgage.

March 29, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Owain,

Many thanks for your great review. Welcome to the TNM Family. Peter is an excellent, excellent agent. We appreciate your business and look forward to helping those you send our way.

Regards,
TNM Team

Rated 5 out of 5 stars

Easiest Renewal Ever!

We just renewed our mortgage with True North with the help of Peter Esper as our agent. He was very helpful, prompt and professional at all times. If only all banking/financing was this easy! I suspect this wasn't easy either but he made it so. I definitely recommend Peter and hope he is still in the business when we renew next time. And last but not least, he got us a great rate. Karl B.

March 26, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi kb,

Thank you for taking the time to share your experience. It means a lot to our agents to hear from our clients. We strive to provide systems that make it as easy for our clients as possible while providing the lowest rates in the market. We promise to continue to innovate to provide the best service and rates as possible for your next renewal.
Warmest regards,
TNM Team

Rated 5 out of 5 stars

Fantastic service provided by Peter…

Fantastic service provided by Peter Esper! I had few questions and he dealt with them promptly and with care. He always follow up and make sure everything is taken care of without hesitation. Great attitude and customer-focused, what more can you ask for?

March 24, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Gee,

Thank you for your kind words! We think highly of Peter and we're happy you feel the same. Thank you so much again for your great review.
Regards,
TNM Team

Rated 5 out of 5 stars

Mortgage renewal experience

We recently renewed our mortgage and after much research went with True North Mortgage and dealt with Peter Esper who was excellent. Professional, pleasant, always prompt in responding to questions, emails, and gave accurate information and stood by his word.
I will recommend True North Mortgage and Peter Esper to anyone looking for a mortgage/renewal including family and friends.
Thanks again Peter! 5 Stars!

March 23, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Teddy2010,

Many thanks for taking the time to share your experience with Peter. We think very highly of Peter, so it is great to hear such kind words from our clients expressing the same sentiments. Recommendations are truly the highest compliment and we will be sure to offer the same level of service and rates you've grown to expect of TNM.
Warm regards,
TNM Team

Rated 5 out of 5 stars

Great experience working with Peter and…

Great experience working with Peter and his team. Very responsive and attentive. Made the entire process a breeze. Highly recommend them as an alternative to dealing with the large banks.

March 22, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Oren,
Thank you very much for your feedback! We're pleased to hear you were happy with the service from Peter and team at our RAC location.
Never hesitate to reach out if we can be any further assistance.
Warmest,
TNM Team

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