True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Durgesh

Rated 5 out of 5 stars

Just want to write a amazing happy…

Just want to write a amazing happy mortgage refinance experience we received from Durgesh Agrawal of True North Mortgage
We were looking for competitive mortgage rate in the market a year ago. We were doing online search for better company where we can get the best customer service and the best refinance rate in the mortgage market. We came to know about True North Mortgage through google search. We called Durgesh, Since it was our first refinance we had many questions, Durgesh replied all our concerns and cleared our all doubts.
after talking with Durgesh ,we feel that we should go ahead and send all the documentation to him. The transfer of mortgage from Bank to True north was extremely smooth and worry free with all the help and support from Durgesh. Recently in the month of Jun 2021, I asked Durgesh to transfer my mortgage to recent available lowest rate and he helped me and transfered to lowest rate where I can save lots on interest.
I would not hesitate to tell my friends to contact Durgesh if they want worry-free mortgage transaction and save money.

July 1, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Hkevat,

Thank you for reaching out! We're glad Durgesh was able to help you from start to finish, the first-time experience is always a special one. We love the work we do, and appreciate your business and support.

Warmest,
TNM Team

Rated 5 out of 5 stars

I recommend Truenorth Mortgage

I would like to thank you Durgesh Agrawal for helping us to get our first home. It was good experience as a first time buyer. I would recommend Truenorth Mortgage because of the services and rates they provide in such competitive market.

June 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Astha,

Thank you for taking the time to write a review. We're happy to know Durgesh was able to help guide you from start to finish! The first time experience is always a stressful time, but that's where we come in! We do all the work, so you don't have to.

Warmest,
TNM Team

Rated 5 out of 5 stars

Much better then expected

Actually I never expected that buying our mortgage for the first time would be such easy. Specifically dealing with Durgesh Agrawal was great experience and would recommend him to everyone. He was there to explain each and everything, as we had too many questions for first time mortgage buyer. I have compared the rates with bigger banks before going to Truenorth mortgage but they will beat the rates on market for sure.

June 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Jatin,

Thanks so much for sharing. We always want an easy and seamless process for our clients. We're happy Durgesh was able to make your first time experience so special! He works hard to ensure clients are knowledgeable as much as he is! Including securing a great rate. Can't wait to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

It was a pleasure working with Durgesh

It was a pleasure working with Durgesh. He has been instrumental in helping us a long the way. Highly recommended.

June 3, 2021
Unprompted review
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Reply from True North Mortgage

Hi Bumianto,

We're glad to hear Durgesh was able to help you, he is an incredible agent to work with. He is communicative, professional, attentive and friendly – all great qualities! Thank you very much for taking the time to leave us a review.

Best,
TNM Team

Rated 5 out of 5 stars

excellent job and low rate

Durgesh Agrawal did an excellent job in getting us a low mortgage rate. He hunted and provided us better rates, even after our closing oh house was done.

April 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Ankit,

Thank you very much for your review. We're happy to hear Durgesh did an amazing job to get you the best rates! Hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Expert & Professional service

Durgesh from True North was of great help with my mortgage refinance. Simply put the whole process was painless from the beginning to the end. whether it's documentation, communication with lawyer, follow ups or getting the best possible rate. Very professional, expert and thorough service from Durgesh! Highly recommended

April 26, 2021
Unprompted review
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Reply from True North Mortgage

Hi Vivek,

Happy to hear the process was so painless and smooth with Durgesh! We love the work we do, and appreciate hearing back from clients. Thank you for sharing your experience with us.

Best,
TNM Team

Rated 5 out of 5 stars

It was a great experience,Durgesh…

It was a great experience,Durgesh ,mortgage agent ,True north mortgage helped me third time to get right mortgage and recently refinance of my property , I strongly recommend him for mortgage need. Good organization and dedicated team.

March 6, 2021
Unprompted review
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Reply from True North Mortgage

Hi Rakesh,

Brilliant! Thank you very much for your continuous business and support. We're so happy that Durgesh and our team helped you with your mortgage needs and made sure each experience was excellent! Hope to work with you again in the future.

Take care,
TNM Team

Rated 5 out of 5 stars

Smoothest mortgage application process!

I recently consulted Durgesh Agrawal for my mortgage needs and it was the smoothest and clearest mortgage application process I have experienced. Durgesh explained all the steps in detail during the application process and his support was always only a call away till the time of closing and even after the closing. And to top it all we received a nice cashback on the mortgage!!

February 24, 2021
Unprompted review
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Reply from True North Mortgage

Hi Ishan,

Amazing!!! We love hearing those words, "smoothest" and "clearest", we do all the work, so you don't have to! We're glad that Durgesh was able to help you with all your mortgage needs and explained everything thoroughly. Thank you for taking the time to write a review.

Best,
TNM Team

Rated 5 out of 5 stars

I had a great experience dealing with Durgesh!

I had a great experience dealing with Durgesh while finalizing my mortgage. Being a first time home buyer taking mortgage was very emotional too and Durgesh was just the right friend you needed to advice during that time.

I would recommend Durgesh to anybody looking for a mortgage.

Thanks
Tushar

December 6, 2020
Unprompted review
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Reply from True North Mortgage

Hi Tusharseth,

We're happy that Durgesh had the opportunity to work with you. Being a first-time home buyer has its obstacles, but we're so glad to know that he was there for you every step of the way.

Take care,
TNM Team

Rated 5 out of 5 stars

Durgesh at True North

We dealt with durgesh at True North when buying our home this year. From day 1 it was an absolute pleasure. I was blown away with how he always made us priority, none of my phone calls went unanswered and he always worked hard to get us a more competitive rate every time we spoke. I would recommend him to anyone.

December 3, 2020
Unprompted review
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Reply from True North Mortgage

Hi Tyler,

We're pleased to hear that Durgesh was excellent since the beginning. We love hearing back from our clients that their experience with us have been nothing but amazing!! Thank you for choosing us for your mortgage needs and for leaving a review.

Best,
TNM Team

Rated 5 out of 5 stars

Highly Recommend

Durgesh was extremely professional and made the mortgage process effortlessly easy!
Great rates and customer service!! Highly recommend.

October 30, 2020
Unprompted review
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Reply from True North Mortgage

Hi Rose,

Thank you very much for your review and rating. We're happy to know that Durgesh made the process so painless, that is what we strive for! We can't wait to hear from you again soon.

Best,
TNM Team

Rated 5 out of 5 stars

Awesome broker

10 STARS... !!! :) Super happy with overall experience by Durgesh Agarwal at True North Mortgage.
He's a professional with a caring heart. I would highly recommend everyone to work with him. I can now even trust him blindfolded.

He will help you find the best solution at the lowest cost and would explain everything in detail. Not only that, anytime you reach out to him, he would warm welcome you regardless of him being getting any benefit out of you.

October 7, 2020
Unprompted review
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Reply from True North Mortgage

Hi Danish,

Wow!! Thank you for the 10 stars, this is the most we've ever received. We're glad Durgesh was able to help you throughout this process and made sure you knew 100% what was going on. We can't wait to hear back from you soon!

Take care,
TNM Team

Rated 5 out of 5 stars

Very quick turn around

Very quick turn around. Beat all of the banks on rate, and did in less time. Durgesh is responsive and reliable. Great service.

September 18, 2020
Unprompted review
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Reply from True North Mortgage

Hi Sean,

Happy to know that Durgesh secured such a great rate for you. He does his best to make the process simple and quick. Hope to hear from you soon.

Take care,
TNM Team

Rated 5 out of 5 stars

Durgesh from TNM is your Go Guy!

We recently purchased a condo and applied for the mortgage with True North (through Durgesh Agarwal from North York Office). By far, the best experience in terms of rates, responsiveness, professionalism and interaction. He went above & beyond in terms of providing us the best service. Prior to reaching out to him, we were in contact with TD and we noticed that because of monopoly or being a bank, they don't pay much heed to the details and never offer good rate. Durgesh from True North is the best bet, if you believe me.

September 16, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Prerna,

We're thrilled to hear that Durgesh was able to exceed your expectations! We love the work we do and appreciate hearing back from our clients. We're glad that he was able to secure you a great rate and made sure all your questions and concerns were answered. Thank you for your business and support.

Take care,
TNM Team

Rated 5 out of 5 stars

Durgesh Agrawal, True North Mortgage - Highly recommended

I got to know about Durgesh Agrawal through Linkedin. My mortgage was due for renewal and I was looking for competent rates. I approached banks as well as Durgesh from True North. Major plus point I found dealing with Durgesh is his honest opinion, thorough explanation on the difference between different lenders. On the top of this, he never forced/pushed anything or hid anything. There was a clear picture while dealing with Durgesh.

There was a time I decided to go with banks and Durgesh really honored my decision. However, unfortunately, some sequences of events happened that caused me to withdraw my application from the bank and at each point of time Durgesh was honest enough to guide me through the entire event. He, not only, helped me but also gave me confidence and assurance on each and every front. There are always different cases, but I felt a clear difference between the approach by Durgesh (True North) and other banks. I am thankful to True North and Durgesh for standing by me and strongly recommend True North and Durgesh service for any mortgage related service.

September 4, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Rajesh,
Thank you very much for taking the time to share! We're so happy to hear Durgesh was there for you and never wavered on his expertise and guidance. We pride ourselves on doing business much different than banks and brokers and we're happy you noticed the difference! We welcome you to our True North Family and we look forward to assisting you with any future mortgage needs.
Best,
TNM Team

Rated 5 out of 5 stars

Durgesh Agrawal is a wonderful mortgage…

Durgesh Agrawal is a wonderful mortgage agent who keeps you informed and makes the process painless. Highly recommend Durgesh and True North.

July 6, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Judy,
Many thanks for your wonderful feedback. Durgesh will be happy to read your kind words. Recommendations are truly the highest compliment and you can be sure that the same level of service will be provided to those you send our way.
Best,
TNM Team

Rated 5 out of 5 stars

Great mortgage service

I've used the help of True North Mortgage twice- when I got a mortgage and then when I needed to renew it and Durgesh Agrawal has helped me in both cases. He is experienced, patient and was always quick to respond to any of my questions.I'd strongly recommend him for any mortgage-related issues.

June 6, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Fikrat,
Thank you for continuing to choose us for your mortgage needs. We're so happy Durgesh ensured a great experience. We love the work we do and appreciate amazing clients like yourself.
Best,
TNM Team

Rated 5 out of 5 stars

Best Service ever

This is by far the best mortgage renewal experience I have had. Thank you True North Mortgage, especially Durgesh Agrawal for always being present and responsive.
Excellent rates, excellent service. Highly recommended.

May 11, 2020
Unprompted review
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Reply from True North Mortgage

Hi Joseph,
Thank you for your amazing feedback. We're so happy you had a great experience with us, especially Durgesh. Recommendations are truly the highest compliment and you can be sure we will provide the same low rates and great service to those you send our way.
Kindest regards,
TNM Team

Rated 5 out of 5 stars

Durgesh Agarwal was great in not only…

Durgesh Agarwal was great in not only securing the best rate possible for our mortgage but also acted like a true professional in keeping us posted at every step. Our calls and queries were promptly attended to. The result - a seamless transition to our delight. I would highly recommend him and the company to all. Thanks Durgesh and thanks True North Mortgage.

May 8, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Rehan,
Thank you for your feedback. We're happy to hear Durgesh secured the best rate for you and was helpful every step of the way. We love it when we hear time and time again that our clients had a "seamless" experience. Durgesh will be happy to read your kind words.
We appreciate your business and look forward to assisting you with any future mortgage needs.
Best,
TNM Team

Rated 5 out of 5 stars

Truenorth Mortgage rocks!

Dealing with Durgesh Agrawal was seamless and easy. He got me the best rate on the market and handled all the paperwork all my annoying questions quickly and professionally. This all during the COVID pandemic when I couldn't even get my call through to any banks and sat on hold for 2 hours with them. True North always picked up within a few rings. Highly recommended!

April 28, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi there,

That's wonderful to hear! We are happy that Durgesh was able to make this process easy peasy for you and that he was able to take some stress of your shoulders as it is an uncertain time for a lot of us here. We appreciate you taking a moment to leave some kind feedback for Durgesh. Your business is truly appreciated too!

All the best and stay safe,
TNM Team

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