True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
chris-rempel

Rated 5 out of 5 stars

Chris Eigbe was super responsive and…

Chris Eigbe was super responsive and helpful the whole time. Got us a deal we’re happy with. Thanks Chris!

May 19, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello,

We're so thrilled to hear! Your business and support are truly appreciated. Thank you for taking the time to share. We look forward to helping you with any of your future mortgage needs.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe did great job

Chris Eigbe did great job .Got me Morgatge with great rate even though with limited time of tree weeks and fact that I am self employed for investment property.
There was two other brokers working on my Morgatge that dropped ball half way through.
Chris Eigbe was so patient and determined even i thought will be impossible.
Looking forward working with Chris again.
Thanks again for great work .

Marko

April 30, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Marko,

Transparency is key, and we are so happy to hear that Chris was able to get you the best rates! Thank you for your business and support, and for leaving a review! We hope to work with you again soon.

Best,
TNM Team

Rated 5 out of 5 stars

Great service and expertise!

My spouse and I are first-time homebuyers in Toronto and we received outstanding service from Chris Eigbe throughout the whole process. Chris was knowledgeable, friendly, patient, and answered all our questions as we navigated this new process together. Chris made our home buying experience much less stressful by communicating with us and guiding us through every step from pre-approval through to closing. I would highly recommend Chris to anyone looking to get a mortgage!

April 13, 2022
Unprompted review
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Reply from True North Mortgage

Hello David,

Thanks for the review, your first home purchase is always a special time and we are glad Chris was able to meet your needs during this process! We look forward to helping you with any of your future mortgage needs.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe was an absolutely amazing…

Chris Eigbe was an absolutely amazing mortgage broker. He came through for us to produce a commitment letter and fund in an extremely tight timeline with a great rate to boot! Highly recommend Chris to anyone who is searching for mortgage financing!

April 6, 2022
Unprompted review
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Reply from True North Mortgage

Hello Kunj,

Thank you for taking the time to leave a review. We're glad to hear that Chris was fantastic throughout the entire process. We can't wait to work with you again if the opportunity ever arises!

Best,
TNM Team

Rated 5 out of 5 stars

Smooth and easy from Chris Eigbe

Chris Eigbe has helped us throughout the transaction on our second home.

Easy to deal with and always answer your questions.

Hes the definition of putting your customers first.

February 3, 2022
Unprompted review
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Reply from True North Mortgage

Hi Billy,

Thank you for your kind words. We're thrilled to know Chris was able to help you with your mortgage needs and ensured you were more than happy with our services. Hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

This is the second time i have used…

This is the second time i have used Chris Eigbe to attain a mortgage and both experiences have been great. He is professional, knowledgeable and replies promptly to emails. In 5 more years I will be giving him a call again.

February 1, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jesse,

Thank you for your continuous business and support. We're thrilled to know Chris was able to help you with your mortgage needs and ensured you left with a smile. Can't wait to hear from you again in the future.

Best.
TNM Team

Rated 5 out of 5 stars

Chris was a great communicator and Representative

Chris was a great communicator and Representative,

Paperwork frustration is based on the lending institution not THIS broker.

January 22, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Esq,

Thank you for taking the time to write a 5-star review! We're glad Chris was able to help with your mortgage needs and was communicative throughout the entire process. Hope to hear from you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

As I said in my last review

As I said in my last review, Chris Eigbe is the guy that you can count on and we reached out to him again for help with purchasing our home in 2021. A few days before closing Chris was able to help us correct some final details to close everything on time. You can count on Chris to have excellent communication and to go the extra mile even outside of regular business hours. Chris will definitely continue to be our guy for our mortgage needs in the future!

December 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Happy Home Owner,

Thanks for reaching out! A seamless process is what we aim for and we're glad Chris was there to help guide you from start to finish, and was quick to respond to your questions. He works hard to ensure a positive experience. Hope to work with you again in the future.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Excellent Service

Chris Eigbe has been extremely helpful with our first home purchase and is a pleasure to work with. He's patient and knowledgeable to answer all our questions promptly and is able to find us a great rate. Would highly recommend and use his service again.

December 16, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Joanne & Chris,

We're so happy you reached out and that Chris took such great care of you. We're so honoured to have been a part of your exciting first home buying experience. Thank you for your kind words and welcome to our True North Family!

Warmest,
TNM Team

Rated 5 out of 5 stars

We are very grateful

We are very grateful to have found this company by luck through Facebook as we had found ourselves without mortgage approval with a firm offer at hand. Chris swooped in and saved the day, He went above and beyond to get us the best rate possible in the shortest time imaginable. Thank you Chris for your professional and personable touch, you're a gem.

December 4, 2021
Unprompted review
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Reply from True North Mortgage

Hi Danny,

Thank you for your rating! Chris has been a great help to us by making his clients feel safe and well taken care of! We are happy you found Chris' customer service to be the best of the best and we hope he can do it again when you have any other mortgage needs!

Best,
TNM Team

Rated 5 out of 5 stars

Time Crunch Completion

I recently purchased a home using True North with the help of Chris Eigbe. We had a few bumps in the road completing my process and Chris was there every step of the way to smooth out the process and complete my Mortgage in a two week time frame! I would highly recommend Chris and True North for the professionalism, wonderful customer service and definitely look forward to working together in the future.

October 28, 2021
Unprompted review
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Reply from True North Mortgage

Hi Tom,

Thank you very much for your review. We love the work we do, and we truly appreciate hearing from our clients! Chris works hard to ensure a seamless experience for his clients. We won't stop until you are happy with our services. Can't wait to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Thank you Chris Eigbe

Thank you Chris Eigbe for making my first purchase so easy. Chris was extremely helpful and made my purchase a breeze! I highly recommend anyone to True North Mortgage!

October 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Hunter,

Our pleasure! Chris is an amazing agent and we're glad your first purchase was so seamless. That's what we strive for. We're glad that he was able to answer all your questions and concerns. Hope to hear from you soon, thank you for your review.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe is 5+ stars

Chris Eigbe is 5+ stars! We trusted Chris with our mortgage needs for a second time because he is so great to work with. He was easy to talk to and answered all of our questions with courtesy and kindness. Thank you, Chris, for helping us with this process and for being so good at what you do!

August 21, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage


Hi Jordana,

Thank you for taking the time to share your experience with Chris. We wish we could give our agents more than 5-stars too! We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Kind regards,
TNM Team

Rated 5 out of 5 stars

If I had more star I would surely give…

If I had more star I would surely give that too. It was my first time mortgage experience and it was excellent specially with Chris Eigbe(no caption needed). He helped us to clearly understand every points of the mortgage and solved all the queries.

August 20, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Khevana,

We're glad to hear that! Chris' example of their extraordinary customer service is what we strive for at TNM. We're glad that he was able to answer all your questions and concerns. Hope to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Excited to take TNM team and Chris…

Excited to take TNM team and Chris Eigbe to the first Rank in mortgage industry!!
We are first time home buyer and we did not put any conditions on offer we put since this was 20th bidding in this war! We initially kept 48 days for closing and wanted to close early. Chris advised us starting from first day on all aspects of mortgage including but not limited to standard and conventional mortgage, fixed vs variable, high ratio and mortgage with insurance, refinancing and building equity, and that with best interest too. Very happy with his knowledge and turn around time, I would mention he also worked for us while being on leave 😊.. and with that we amended closing dates and got our new home in 36 days without any hassle.!
And I would never forget the way he helped in arranging current property tax bills!!
Excellent, down to earth and humble professional helping mortgage industry!

August 20, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Priyand,

We are thrilled to hear your experience with Chris was nothing but amazing. He works hard and goes above and beyond! If you're happy, we're happy! Thank you for your kind words and feedback. Hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe

I first obtained a mortgage through Chris for a cottage I purchased a few years ago. Having had such a good impression from that encounter, I recently obtained another mortgage for a home I purchased in June/21. Chris did a great job both times. Recommend him 100%. Thanks Chris.

August 18, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Gord,

Amazing! So happy Chris was able to help you again both times, he is such an excellent agent to work with. Recommendations are truly the highest compliment and you can be sure that Chris will provide the same level of service to those you recommend him to. Thank you for continuing to support us, hope to hear from you soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Excellent and professional experience

I was assisted by Chris Eigbe. He was very easy to deal with. He was professional, patient, and honest during all our interactions. I have absolutely nothing negative to say about Chris. I would recommend his services to friends and family.

July 25, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Simon,

Thank you for reaching out! We're glad Chris was able to help you with your mortgage process and ensured you had a transparent interaction. Transparency is key! Chris goes above and beyond for his clients every time. Hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Great Service!

This is our third transaction now with Chris Eigbe, we are extremely happy with his service. He has always provided rates much lower than what I can find posted online from other lenders. He is honest with information and very easy to talk to, which results in a seamless transaction.

July 23, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Joshua,

Amazing! We're thrilled to hear Chris was helpful from start to finish and gave you the best options that worked for you, each time. He works hard to ensure the best rates for his clients. Thank you for your continuous business and support.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe is the broker you need

I was a first time home buyer and I called Chris Eigbe I don't know how many times. He has never evaded my questions, he always responded promptly and he provided all the details I needed. He is also very kind and professional. I am completely satisfied with the service I received and I strongly recommend him as a mortgage broker especially if you are first time home buyer.

July 10, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Najee,

Thank you for your sharing your first home purchase experience with Chris. We're glad you had a great experience with him and that he ensured you were more than happy with our services. Hope to work with you again soon.

Take care,
TNM Team

Rated 5 out of 5 stars

Thanks Chris Eigbe!

I have been a client of Chris Eigbe - True North Mortgage for years (with more than one mortgage property). Even though they're really busy these days I still recommend the house buyers to contact him. From the beginning till the end of the process you can not be happier with their professional and efficient service. Thanks Chris for working hard to help, I will come back again :) !

June 15, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Anh,

Thank you for continuing to choose us for your mortgage needs. We're so happy Chris ensures you get the best rates and customer service. He strives to ensure a great experience for his clients from start to finish, always! We love the work we do and appreciate amazing clients like yourself. Thank you again for your 5-star review.

Warmest,
TNM Team

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