True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Durgesh

Rated 5 out of 5 stars

Durgesh at True North Mortgage was very…

Durgesh at True North Mortgage was very helpful and responsive. He made the renewal process a breeze and went the extra mile to get us the best rate possible. We will definently be recommending him to my family and friends!

October 15, 2019
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Amanda,

That's wonderful to hear! We're happy Durgesh made this process a breeze for you and managed to land you a great rate. Thank you for your support. Recommendations are truly the highest of compliments and you can be sure the same experience will be provided. Your business is appreciated.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Durgesh from True North Mortgage

Durgesh from True North Mortgage was so great to work with. As first time home buyers, we had a lot of questions as we had not been through this process before. He put our minds at ease as he took the time to answer all of our questions and handled all of our paperwork very timely and professionally. He was very easy to work with, knowledgeable and always responded back to us very quickly. We would highly recommend working with Durgesh.

October 13, 2019
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Shamal,

Firstly, we'd like to welcome you to our True North family and congratulate you on your new home! Thank you for taking the time to write Durgesh a review. We know he would truly appreciate it . We're overjoyed to hear that he was able to make this process fast and easy for you. Saving our clients time and money is what we strive to do. Thank you for your business and support.

Warmest,
TNM Team

Rated 5 out of 5 stars

This is the second time I used True…

This is the second time I used True North Mortgage. Once again my advisor was Durgesh Agrawal and, as before, it was a pleasure dealing with him. He was extremely helpful, prompt and responsive. Also, although I remained with the same bank, I believe I got a better deal for my mortgage renewal through True North.

September 9, 2019
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Chris,

We are so thrilled to hear that Durgesh was able to earn your business for a second time! Thank you for taking a moment out of your day to share your experience with him. We're happy to hear that he was able to save you time and money. Your business and support are very much appreciated! We look forward to helping you with any of your future mortgage needs.

All the best,
TNM Team

Rated 5 out of 5 stars

If your looking for the best mortgage…

If your looking for the best mortgage Broker Durgesh Agrawal from True North Mortgage Toronto Location is what your looking for. Not only is he very organized, knowledgeable, very responsive, trustworthy he was able to complete all my paperwork on time even though we aren’t in the same area, I’m in Ottawa, ON. If your looking for the best rate and term Durgesh will find it.
Thanks again for your help it was a pleasure working with you.

August 13, 2019
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Melanie,

Thank you so much for taking the time to share your experience with Durgesh! We are overjoyed to hear that he was able to land you the best rate and finish all paper work swiftly from a far. Saving Canadians time and money is what our company strives to do. We truly appreciate you support!

All the best,
TNM Team

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