True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
chris-rempel

Rated 5 out of 5 stars

Recommend True North

Good experience with my mortgage refinance .

Chris Eigbe was able to answer my questions and was always available by phone or email and responded quickly.

I am happy with my choice of mortgage broker.

June 4, 2021
Unprompted review
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Reply from True North Mortgage

Hi Derrick,

Yes!! Way to go, Chris! We're glad he was able to process everything so quickly and was always available, he wants the best for his clients. Thank you for your kind words, hope to hear from you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe has helped me with…

Chris Eigbe has helped me with refinancing a mortgage before and he helped my husband and I purchase our home this past March 2021. Chris was extremely helpful and patient with the countless questions and follow-ups we had as we prepared our offers while navigating the crazy housing market in fall 2020. Chris is your guy if you want professional, reliable and efficient service. Despite the crazy market, he executed tasks quickly! He provides a high standard of excellence that will have us looking to Chris for support again.

May 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Happy Home Owner,

We're thrilled to hear! Chris is an excellent agent and we're glad he was able to help you with your home purchase. He is communicative, responsive, detailed-orientated and friendly! All great qualities. Thank you for your kind feedback, hope to work with you in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe, excellent service at TNM

I have been interacting with Chris Eigbe from True North Mortgage since last 3 and a half years, regarding new mortgage, renewal, refinancing etc. and the one word which describes his performance is “Excellent”.
He is patient, answers all questions, is highly knowledgeable and maintains high level of professionalism throughout. He took time to work with me and explain every scenario in detail, helping me make the right decision.
I highly appreciate his service and would recommend Chris as an advisor to my friends and family. Thanks Chris and TNM.

May 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Sumit,

Thank you very much for your kind words. Chris would be thrilled to read this! We agree with you 100%, Chris truly puts all his effort to ensure his client's experiences with us is nothing but amazing. We're glad he was attentive, detailed and professional, we value these traits at TNM. Looking forward to working with you again in the future.

Take care,
TNM Team

Rated 5 out of 5 stars

Excellent Service

We've had two mortgages in 25 years. This is the first time we used a mortgage broker. True North Mortgage, Chris Eigbe walked us through the process, was prudent in getting things done in the time we needed to close on our new property. A special thanks to True North and Chris for the excellent service.

May 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Al CBR,

Thank you for reaching out! We're happy to hear Chris was able to help your from start to finish, never making you feel like you were left behind. He truly goes above and beyond to ensure his clients leave happy. Hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe went above and beyond to…

Chris Eigbe went above and beyond to get us the best rate, as well as set up our HELOC and helped and sourced solutions to any hiccups along the way. I felt in very good hands with Chris, and would definitely recommend him!

April 30, 2021
Unprompted review
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Reply from True North Mortgage

Hi Aoife,

Thank you for your business and support, it is much appreciated. We're happy to know that Chris went above and beyond with his excellent customer service and secured the best rates! Hope to work with you again soon.

Best,
TNM Team

Rated 5 out of 5 stars

I contacted Chris Eigbe

I contacted Chris Eigbe, some 8-9 months ago regarding my mortgage. He was very informative about the rates and mortgage situations at that time. He honestly suggested not to apply for anything until I had my firm closing date because of validity period of locked rates.
I got in touch with him sometimes in March 2021 and started the process. Chris gave me good information about how the process would go and what documents he would need from me followed by a detailed email. Chris was always available for any kind of questions or concern and very patient while I was talking. Very professional, at the same time friendly feeling.
I had great experience with Chris and would love to work with him if I need his help in future. Also, I would certainly recommend if anybody ask me my opinion as to where to go for mortgage.

April 16, 2021
Unprompted review
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Reply from True North Mortgage

Hi Yashvant,

Thank you very much for reaching out. We're thrilled Chris was able to give you such great advice and truly secure a great rate for you. He is consistent, communicative, and overall a great agent to work with! We can't wait to hear from you again soon, and thank you again for your review.

Take care,
TNM Team

Rated 5 out of 5 stars

The extra mile

Chris did an excellent job at guiding me through the process of getting pre-approved (and eventually approved) for a mortgage. He answered all of my questions honestly and in a well informed manner, and went out of his way to get the approval done quickly since my builder gave me very little advance notification before the closing date. It was a pleasure working with him and I highly recommend True North Mortgage.

April 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi H Chacon,

Thank you for sharing your experience with us. Chris is an incredible agent and we're happy to know he was able to answer all of your questions and made the process so easy! We hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best service by Chris Eigbe!

This was my first time applying for a mortgage, therefore, it was really important for me to do it with the right team. My husband and I had a lot of questions and each of them were answered with patience and care.
Working with Chris Eigbe made this process super enjoyable and easy!! we could not be any happier. He walked us through the process step by step and he really genuinely cares. We cannot thank him enough.
Would definitely recommend giving him a call if you're looking for a broker who will look out for you!

April 6, 2021
Unprompted review
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Reply from True North Mortgage

Hi Giselle,

Congratulations on your first home and thank you for reaching out! We're thrilled to know your first experience was amazing thanks to Chris' help! He ensures the process is seamless and stress-free, because that's what we're here for. We're happy he was able to answer all of your questions and provided top-notch customer service. We hope to work with you again soon.

Kind regards,
TNM Team

Rated 5 out of 5 stars

Thank you Chris for the awesome work!!

Thank you Chris for the awesome work!!
I am very happy with the deal you gave me.
you guys rock!

March 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Marino,

Thank you for sharing. We're delighted to hear that Chris was awesome and helped you with your mortgage process. We hope to work with you again in the future.

All the best,
TNM Team

Rated 5 out of 5 stars

Highly recommend Chris Eigbe :)

I had never heard of TNM until I was searching for a brokerage to do some refinancing. After reading many positive reviews I called and spoke with Chris Eigbe and was very impressed with his knowledge and how quick he was to get the ball rolling. This was the easiest process; having Chris do all the work. Everyone we worked with at TNM were respectful, helpful, and resourceful in this unprescedent time.

March 21, 2021
Unprompted review
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Reply from True North Mortgage

Hi Samantha,

Thank you for reaching out! We do all the work, so you don't have to! We're happy to know Chris was able to make the process stress-free and got the ball-rolling. We hope to work with you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Highly Recommend TNM

Chris Eigbe set us up with a great mortgage 5 years ago so it was a no brainer to renew for another 5 years with him and his team at True North Mortgage. Customer service is top notch and we are extremely satisfied with the mortgage rate received. Give them a call, you won’t be disappointed.

March 5, 2021
Unprompted review
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Reply from True North Mortgage

Hi,

Thanks very much for your kind review! We're happy to know that Chris was exceptional and made sure you get the best rates. We look forward to working with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Great service and expertise in helping…

Great service and expertise in helping client go through mortgage process step by step.
Once again thank you Chris for helped me get a low rate mortgage.

March 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Tom,

Happy to hear Chris was there to guide you through each step! We're glad he had the opportunity to work with you, we look forward to working with you again in the future. Thank you for your review!

Warmest,
TNM Team

Rated 5 out of 5 stars

Great service by Chris Eigbe

Great service by Chris. Chris helped me go from a B Lender to an A lender, which resulted in a $1000 savings per month! Chris Eigbe is the man!! He will help with all your mortgage needs.

February 26, 2021
Unprompted review
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Reply from True North Mortgage

Hi Adnan,

Amazing! We love hearing about good deals and we're glad Chris was able to help you save $1000. We love the work we do and appreciate hearing back from our clients like yourself, thank you for your rating and review.

Best,
TNM Team

Rated 5 out of 5 stars

True North Team is Awesome!

The True North team is professional and knowledgeable! I was a little hesitant in not dealing with a big bank but glad I did.

Brenden Pansky gave us great advice to fit our financial needs. This will save us money in the long term.

Chris Nguyen was awesome to deal with! He was prompt in responding to emails (responding after hours) and resolving issues when revised numbers were not updated on the lender side. He walked me through the process and it was seamless. He always followed up to make sure that there were no issues down the road.

Will definitely go back to True North again!

February 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Dennis,

Thank you very much for your kind review! Brenden and Chris are amazing and always ensures a great experience for their clients. We're glad both had the opportunity to work with you and was able to make the process so seamless.

Best,
TNM Team

Rated 5 out of 5 stars

A Trusted Advisor - Chris Eigbe

Chris Eigbe - provided the best service when I was looking to refinance my home given the current rate environment and acted as a trusted advisor!

He provided support to
1. Evaluate the business case for a refinance
2. Identify the best possible rate
3. Promptly and clearly answer all my questions
4. Explain and walkthrough through multiple scenarios
5. Provide guidance and direction

It's been a phenomenal experience, and could not be happier with the service that Chris provided me.

Thank you!

February 11, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Usman,

Amazing! Times like these are tough but we're glad Chris was able to help you with your refinancing. Chris goes above and beyond, ensuring clients have all their questions answered, have them understand each option and are ultimately comfortable and happy with their choices. Thank you for your thoughtful review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Great experience

Great experience. Chris has setup 3 mortgages for me so far, and will likely do more business in the near future. Very professional, thoroughly and easy to work with.
Thank you.

February 3, 2021
Unprompted review
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Reply from True North Mortgage

Hi Attila,

That's what we like to hear! A painless process is what we strive for our clients. Chris is an absolute pleasure to work with, and we're glad he had the opportunity to work with you! Thank you for your continuous business and support.

Best,
TNM Team

Rated 5 out of 5 stars

Great Customer Service from Chris Eigbe

It was a pleasure working with Chris Eigbe in finding the best mortgage for my rental purchase. He was very professional throughout the process, and has gone the extra mile to make sure we met all the requirements. Highly recommended!

February 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Lukito,

The pleasure is ours! We're glad that Chris had the opportunity to work with you. He always goes above and beyond, putting a smile on his clients faces! Thank you for leaving a review and we look forward to hearing from you soon.

Kind regards,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe’s was a life saver

I really appreciate Chris Eigbe’s time he spent on getting my mortgage deal completed with me. I wasn’t easy to deal with as there were a lot of moving parts to my deal but he was very professional and clear on what was needed of me and got it done. Thank you I’m extremely happy with him!

January 26, 2021
Unprompted review
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Reply from True North Mortgage

HI CJ R,

Happy to hear! This process can have its obstacles but we're glad Chris handled it with professionalism and ensured you got the best experience! Thank you for leaving a review.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe was a pleasure to work with, highly recommend

Chris was an absolute pleasure to work with for our new mortgage. He was incredibly responsive, helpful and articulate throughout the entire process. His knowledge of the process and mortgage products made decision making simple, and his great communication skills set us at ease. Highly recommend him.

January 26, 2021
Unprompted review
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Reply from True North Mortgage

Hi Bryce,

Thank you for your business and support. It is amazing to hear that Chris ensured excelled customer service, and had the opportunity to work with you! We can't wait to work with you in the future, if the opportunity ever arises.

Best,
TNM Team

Rated 5 out of 5 stars

Chris Eigbe is the Go To Person

Chris Eigbe is the Go To Person! I provided him a very late notice, but he get it done, and fast! I was very impressed.
This is the mortgage for my second home, instead of telling me I can't have this, can't have that; he finds me a solution to get to where I wanted.

January 26, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi JJ,

Incredible!! We're thrilled to hear that Chris accommodated to your needs and made the process fast and smooth! Thank you for choosing us for your mortgage needs, we can't wait to hear from you soon.

Best,
TNM Team

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