True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Best mortgage renewal, thanks Peter

If I could give ten stars, I would. Peter Esper was extremely knowledgeable, always available, and very professional when assisting with my mortgage renewal. It was also a transfer from one lender to another. I did lots of research and asked him many questions; I am sure that I was not the easiest client but he patiently responded to every single one of my questions and concerns. He did not make me feel that I was overstepping or a bother. Also, he did not hesitate to contact the lender when appropriate, which was to my benefit. He ensured that the process was as convenient as possible for me with virtual signatures and arranging for the lawyer to meet at my home location.

Thanks to Peter, there were no surprises during the process of my mortgage renewal.

I already referred him to a colleague of mine for her mortgage renewal and told her that Peter responds to emails very quickly. When I sent the email to refer, he proved me right by responding within two minutes. I never had to wait long for a response from Peter which inspires confidence and trust.

Thank you Peter for your excellent service and for ensuring that the renewal went smoothly. Much appreciated.

Anne-Marie

June 14, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Anne-Marie,

Happy to hear! Peter is a great agent and we're thrilled to know he was able to help you with your mortgage needs and ensured you left with a smile. We wish we could give him more than 10 stars as well!! We love the work we do and appreciate hearing feedback from clients like yourself. Thank you for your kind review, and we hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Extraordinary service

We worked with Peter Esper for our Mortgage renewal with True North, and had a very pleasant experience. Peter was very friendly, knowledgeable, patient and efficient throughout the entire process, and ensured that every single question of ours was answered satisfactorily. We would definitely refer Peter and True North to our friends and family. Thanks Peter.

June 12, 2022
Unprompted review
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Reply from True North Mortgage

Hi Sangeetha,

Thank you very much for sharing and for your trust. We're happy to have helped you with mortgage needs, Peter is amazing to work with! There is no such thing as a silly question. We're happy to help, it's what we do! Hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Ozaka from True North Mortgage…

Peter Ozaka from True North Mortgage made our experience buying a home super simple from the beginning to the end. We had a very supportive and helpful agent in Peter and would 100% recommend Peter and True North Mortgage to family and friends.

Thank you Peter for helping make our home buying experience an exceptional one, you are truly appreciated and we look forward to doing business with you again in the future.

May 28, 2022
Unprompted review
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Reply from True North Mortgage

Hello Jessie,

We're delighted to hear that your mortgage process with Peter was nothing but smooth. Thank you for your kind words and welcome to our True North Family!

Best,
TNM Team

Rated 5 out of 5 stars

Peter O Is patient and kind and…

Peter O Is patient and kind and expertly helped me to navigate a refinance situation. Many thanks Peter!

May 24, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Lisa,

Thanks for reaching out! A seamless process is what we aim for and we're glad Peter was there to help guide you from start to finish. Hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Exceptional mortgage broker

Peter Esper is an exceptional mortgage broker with the ability to obtain the best deal for his client within a short time frame. He is always either a phone call or an email away with a prompt response to any query or clarification. I would go to him with any repeat business and highly recommend him to one and all

May 16, 2022
Unprompted review
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Reply from True North Mortgage

Hello Vijay,

We appreciate this kind review! We work hard for our clients, so you don't have to, we want the best rates and customer service available because it's very satisfying to watch a client leave happy! We are glad Peter got this opportunity to work with you and to be by your side throughout the process. We look forward to doing business with you again!

Best,
TNM Team

Rated 5 out of 5 stars

Had an amazing experience with Peter Ozaka

Peter Ozaka with True North Mortgage made the process of obtaining a mortgage for our home such a bliss. He was very professional and provided exceptional service throughout the mortgage application process . He went over and beyond for us. A very happy customer here. I’ll definitely use True North Mortgage again in the future and recommend them to others.

May 9, 2022
Unprompted review
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Reply from True North Mortgage

Hello Isaac,

So glad to hear! Peter is an incredible agent and always goes above and beyond for his clients. Hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Simple and straightforward

Peter Esper of True North Mortgage helped me finance my first house in Canada.

Peter was able to get my mortgage approval request processed quite swiftly. He could get me a very low interest rate for my mortgage. Peter understands the needs of newcomers and first time home buyers.

It was easy to reach Peter, and he responded promptly. Overall, I was quite satisfied with the services that we provided to me.

May 8, 2022
Unprompted review
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Reply from True North Mortgage

Hello Bhavuk,

Thank you for taking the time to share your experience with Peter! We love the work we do and appreciate hearing feedback from clients like yourself. Thank you again for your kind words and welcome to our True North Family!

Best,
TNM Team

Rated 5 out of 5 stars

Need Mortgage - Go with Peter@TNM

Really had great time working with Peter Esper. He is super excellent and always available to assist. Looking for mortgage, simply go with Peter@TNM.

Thank you

May 3, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello,

Thank you for your kind words! We are delighted to hear that Peter was there for you every step of the way. We appreciate hearing back from our clients, and we thank you again for sharing your experience with us.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper

Peter Esper, was really really helpful & very professional during the entire process. We had some complications in our case as it was our second house but Peter handled it really well. I highly recommend true north mortgage & especially Peter Esper, if you are in the market for a mortgage. Thanks Peter!
From Tania & Praveen

April 29, 2022
Unprompted review
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Reply from True North Mortgage

Hello Tania and Praveen,

Thanks for reaching out! A seamless process is what we aim for and we're glad Peter was there to help guide you from start to finish. We can't wait to work with you again if the opportunity ever arises!

Best,
TNM Team

Rated 5 out of 5 stars

Peter Ozaka at TrueNorth the Best!

Peter Ozaka at TrueNorth the Best!

We recently got our mortgage for our home through TrueNorth. Their rates are simply amazing, none other banks or mortgage providers would beat their rate.

Initially I was a bit scared about the process as most of my friends got through the banks, but Peter from TrueNorth provided ample support and explained the things clearly which made me feel better.
With a short span of closing date, his tremendous efforts make the mortgaging process smooth for us.
Thank you Peter for the efforts you have put on our file, No doubt, you are one of the best mortgage agents.

I highly recommend Peter from TrueNorth for better Mortgage support.

April 26, 2022
Unprompted review
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Reply from True North Mortgage

Hello Kartik,

We appreciate you taking the time to share your experience with us! We work hard for our clients so you don't have to, we want the best rates and customer service available because it's very satisfying to watch a client leave happy! We are glad Peter got this opportunity to work with you and to be by your side throughout the process. We look forward to doing business with you again!

Best,
TNM Team

Rated 5 out of 5 stars

I just done my mortgage renew with the…

I just done my mortgage renew with the help of Peter Ozaka.
since my first mortgage term was done and I was not happy for their service in many ways, I decided to move to other lender. with some studying, I contacted true north and Peter replied me.
I was a bit wondering about the service since they offered best rate in the market , so I was not expecting great service. but it turns out I am wrong.
Peter showed me what is the best service in this industry professionally. even with some of my documents was delayed to find or to get from my townhouse management, he tried his best to solve my problem. Also since my wife was working out of province, there were lots of huddle to work but he always get proper solution to suit our life style.
I definitely will keep him as my mortgage broker again and happily will introduce him to my friends. thanks Peter.

April 14, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello,

We're delighted to hear that your mortgage renewal process with Peter was nothing but smooth. Thank you for sharing your experience and we can't wait to work with you again in the future!

Best,
TNM Team

Rated 5 out of 5 stars

True North Mortgage provided excellent…

True North Mortgage provided excellent service! Being a first-time homebuyer, it was an entirely new process for my family, but thanks to Peter Ozaka for taking out time and effort to walk us through the process.

April 10, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Bukola,

Thanks for the review, your first home purchase is always a special time and we are glad Peter was able to meet your needs during this process! Thank you so much again and we can't wait to hear from you soon!

Best,
TNM Team

Rated 5 out of 5 stars

Peter’s the best!

Peter has worked with our family for our lending needs and we couldn’t be happier with the result! He is such a great person to work with! Peter responded quickly and always took the time to explain our options so that we felt completely comfortable making a decision. We will most definitely recommend Peter to our family and friends!

April 4, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Kate,

Recommendations are truly the highest compliment and you can be sure that Peter will provide the same level of service to those you recommend him to. Thank you for your kind words and and we hope we can do it again when you have any other mortgage needs!

Best,
TNM Team

Rated 5 out of 5 stars

First Time Home Buyer Experience.

I received help from Peter Esper who gladly handled my case as a first time home buyer. I had little to no experience on how any of the process went, and yet Peter was patient and guided me every step of the way.

From inquiring on a home to the closing date, every information Peter had given was straight forward and delivered with absolute clarity. I definitely recommend True North Mortgage, these guys really will take care of you.

March 23, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Jonny,

Thank you for taking the time to leave a review, we are so honoured to have helped you with your first home purchase. Peter is a great agent and we're thrilled to know he was able to help you with your mortgage needs and ensured you left with a smile. Thank you for your kind review, and we hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Dreams do come true with Peter Esper

Excellent service once we were in contact with Peter.
We had a nightmare working with another broker from True North for almost a year.
We were then in contact with Peter who was very professional, personable, understanding and very dedicated
Peter took the time to explain everything to us and within 5 days we were on our way to getting the approval for our mortgage
Peter went up and above to help us!
We recommend Peter 100+%

March 15, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hello Randy,

We're glad that Peter was able to answer all your questions and concerns making the process as positive and seamless as possible in a timely manner! Thank you for your business and never hesitate to reach out if we can be of further assistance.

Best,
TNM Team

Rated 5 out of 5 stars

Amazing!

Our experience with True North Mortgage and Mr. Peter Ozaka has been amazing. We recently got our mortgage approved and Peter has been very helpful and quick to respond with the entire process. Peter's personality and good sense of humor has made the entire process less stressful and I would defenitely recommend Peter Ozaka and True North Mortgage!

March 7, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

HI Wes,

We're happy to hear that Peter was able to get you the best rate, and not to mention going above and beyond for his client! We appreciate hearing back from our clients, and we thank you for sharing your experience with us.

Warmest,
TNM Team

Rated 5 out of 5 stars

Highly Recommend Peter Esper

We had a great experience working with Peter Esper. He was very helpful, always quick to respond and very easy to talk to. He is very professional and helped us complete everything on time. We will definitely work with Peter again. Thank you.

January 23, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sreto,

We are so happy to hear that Peter had the opportunity to work with you, that he was able to get you the best rates, and finished everything in a timely manner. Thank you for your business and support, we can't wait to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Thanks to Peter Esper

Thanks to Peter Esper, the 2nd time that he is supporting us in order to choose the best lender option, clarifying any minimal detail in regards of the mortgage renewal application. Hopefully we could have the opportunity to have Peter next time as well

January 11, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Attilio,

Thank you for your kind words and for your continuous business and support. We're glad Peter was able to answer all your questions and concerns, providing such excellent customer service. We can wait to hear from you again in the future.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Great experience dealing with True…

Great experience dealing with True North especially with Peter Esper. I have had inquiries with other mortgage professional from a different company but he stands out among the rest with the way he conduct business. He went above and beyond in helping us to secure a low rate. I had been in contact with him since 2yrs ago and he had been very patient answering all my queries even when I did not go ahead with securing a mortgage back then. He explores every option possible to help you out in tailoring your financial needs, very prompt response to all inquiries. He made such a great impact towards financial relief. Will totally recommend him.

January 7, 2022
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Nora,

Happy to hear! Peter is a great agent and we're thrilled to know he was able to help you with your mortgage needs and ensured you left with a smile. We love the work we do and appreciate hearing feedback from clients like yourself. Thank you for your kind review, and we hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Peter Esper is hands down the best mortgage broker out there!

I have nothing but amazing things to say about Peter! He is professional, super quick and responsive, and is extremely knowledgeable when it comes to anything mortgage related. I know that's his expertise, but I learned SO much from him as I was refinancing my condo. If you are looking for a mortgage broker who actually cares and will answer every one of your questions with detail (trust me, I asked A LOT of questions), I highly highly recommend Peter's services!

December 31, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sherry,

Thank you for your kind words! We are delighted to hear that Peter was there for you every step of the way. Our agents have a passion for what they do and always work their hardest for clients! Recommendations are truly the highest of compliments and you can be sure great rates and service will be provided. We appreciate you support and business.

Warmest,
TNM Team

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