True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
chris-rempel

Rated 5 out of 5 stars

Chris Eigbe helped us with our mortgage…

Chris Eigbe helped us with our mortgage in 2015 and provided great service. We used him again in 2020 and he exceeded expectations. He was extremely responsive, courteous and knowledgeable and went above and beyond in providing us with different options and advice. He got us an amazing rate. Highly recommended.

December 23, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi David,

Thank you for the continuous business and support. We're glad Chris had the opportunity to help you renew your mortgage. We appreciate your business and support, hope to work with you again in the future.

Best,
TNM Team

Rated 2 out of 5 stars

I called True North on Feb 13

I called True North on Feb 13, 2018, and Chris took my call. I was told that the refinance of my mortgage would be at a rate of 3.29% for 5 years term fixed rate. He said the minimum amount would be 100K and he'd hold the rate for 40 days. I sat down with my bank manager but he couldn't match True North rates. I called Chris yesterday Feb 28, 2018, to confirm the rate and he said that rate was gone. What kind of crookneck word is that? Too bad my conversation wasn't recorded, but I learned a lesson. It was a very bad first impression and I'm lucky I'm not in no rush in renewing my mortgage.

March 1, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Thank you for taking the time to provide us with some feedback.

Unfortunately, we are unable to hold a rate unless we have a firm commitment from potential clients and have submitted a full application to the lender. There appears to have been some misunderstanding on this so for that we sincerely apologize. We will take this as a coaching opportunity to remind our team that this facet of the application should always be well communicated.

Thanks again,

TNM Team

Rated 5 out of 5 stars

Excellent

Chris was excellent in handling my mortgage.. without a doubt I would recommend TNM to my friends / family to get their next mortgage.

February 3, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Andrew,

Thank you very much for your kind words. We look forward to helping your friends/family members you send our way.

Warmest,
Your TNM Family

Rated 5 out of 5 stars

Great service‭

Great service‭, Chris Rempel was very helpful in providing all the details about process , offering different options and quick to respond to my questions
It was a hassle free process I highly recommend Chris

January 13, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi DH!

We appreciate you taking the time to share your experience with Chris. We're thrilled to hear that the process was an easy, hassle free one. Our goal is to provide simplicity with a great rate! Thank you for your business and please never hesitate to reach out to Chris and team anytime.

Warmest,
TNM Team

Rated 5 out of 5 stars

Chris Rempel was really great

Chris Rempel was really great! He kept us in the loop each step of the way, and was very responsive. As a first time home buyer, he was able to explain things to me in a way I could really understand. Highly recommended. Will go to him again in future.

January 4, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Dylan & Sarah,

Thank you very much for your wonderful review. Chris will be happy to read your review. Big congratulations on your new home!
Warmest,
TNM Family

Rated 5 out of 5 stars

Chris Rempel at True North Mortgages …

Chris Rempel at True North Mortgages was easy to deal with, helpful, prompt, and gave good advice. I have no trouble recommending TNM to anyone looking for a great deal and no hassle.

January 3, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Shahin,

Thank you for your wonderful review. Recommendations are great compliments, and we will ensure to provide the same level of service to those you send our way.

Warmest,
TNM Family

Rated 5 out of 5 stars

Great Experience

I have sourced 2 mortgages through True North and received great customer service during both. The timeline for the 2nd mortgage was expecially tight but Chris Rempel took excellent care of us, and ensured our concerns were addressed in a timely manner.
I will be sure to contact True North when we need our next mortgage.

January 3, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Scott,

We appreciate you taking the time to share your experience with Chris, he will be very happy to read your kind words!

Warmest,
TNM Family

Rated 5 out of 5 stars

Low rates just the beginning

The low rates available through True North is only the beginning of the great things they offer. Having bought multiple properties and renewed mortgages with True North, I can say that they are truly professionals that will not disappoint you. Jacky and Chris are excellent to deal with, every time I would call they answer the phones! You are always made aware of exactly what is going on with your mortgage, no surprises just great service.

December 14, 2017
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Robert,

Thank you for your continued business and loyalty. We pride ourselves on offering a different kind of mortgage option for Canadians by offering simplicity and a great rate. We're so happy you've found these gentleman and they get the opportunity to assist you as best they can. We appreciate your business, truly.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best of the Best

This is the third mortgage I've used True North Mortgage Brokers for. There are many reasons I keep coming back - Chris Rempel and his team do an OUTSTANDING job every time. The one-on-one service, their ability of consistently finding the lowest rates available, and friendly professionalism are a winning combination for me and my wife. TRULY THE BEST! I'd give them a million stars if I could. 5 isn't enough! Thanks again!

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

This was my second time using True North Mortgage and working with Chris Rempel in particular. Chris (again) provided an informative, stress free experience and I was able to lock in a great rate. I have no reason to look anywhere else for my mortgage needs.

April 5, 2017
Unprompted review
Rated 5 out of 5 stars

Chris egbie was an amazing agent who …

Chris egbie was an amazing agent who has good knowledge on the company and has lots of patience in answering all the questions that I had....finally we now moved to our dream house. Thank you TM for your support.

April 5, 2017
Unprompted review
Rated 5 out of 5 stars

True North goes above and beyond my expectations!

I have used True North Mortgages twice now and would definitely use them again! Chris Rempel always goes above and beyond my expectations at getting my mortgage approved and getting the lowest rate possible. He is extremely flexible and always accommodating of my many changes throughout the process. I highly recommend Chris and True North to anyone looking to get a mortgage.

April 4, 2017
Unprompted review
Rated 5 out of 5 stars

Your team has made mortgages incredibly …

Your team has made mortgages incredibly easy without getting patronized by the big banks. Chris Rempel and his team deserve all the credit as they have been always easily reachable and very accommodating to our needs. Keep up the excellent work and we will continue using your services.

April 4, 2017
Unprompted review
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