True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Peter is the best mortgage broker

Peter is one of the best mortgage brokers I have ever met. He is very responsible and diligent. He helped me to get the lowest interest rates for my primary residence and investment property. I would strongly recommend Peter for any types of mortgage.

December 29, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jade,

Amazing! We're glad to hear that Peter was excellent and helped you with your mortgage needs. He works hard to ensure his client get the best rate and provides excellent customer service. Thank you for taking the time to write a review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Excellent Experience Again

This is our second time working with Peter at TNM and it was just as excellent as the first. He took us through our options and provided a great deal of information on each option. He really went above and beyond being available to help secure the best mortgage for us and informing us of what was needed and when. No surprises and an incredibly excellent experience once again. Thanks - Michael W.

December 16, 2021
Unprompted review
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Reply from True North Mortgage

Hi Michael,

So happy you reached out! We're thrilled to know Peter secured you a great rate. We truly appreciate hearing from our clients! We love it when we hear time and time again that the experience with us was stress free. We work hard to ensure a seamless experience for our team and clients. Thank you so much again and welcome to our TNM family!

Warmest,
TNM Team

Rated 5 out of 5 stars

Highly recommend Peter Esper!

Peter is a true professional and knows his stuff. He answered what seemed like 1 million questions with almost an immediate response and made the entire mortgage process seamless and stress free. Would highly recommend Peter as a trusted mortgage broker!

December 14, 2021
Unprompted review
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Reply from True North Mortgage

Hi Sarah,

Thank you for your continuous business and support. We're happy to hear that Peter was able to get you the best rate, and not to mention going above and beyond for his client! We appreciate hearing back from our clients, and we thank you for sharing your experience with us.

Warmest,
TNM Team

Rated 5 out of 5 stars

Highly Recommended. Peter is your man

I dealt with Peter from Truth North for our mortgage needs. I shopped around for a competitive rate given the low rates. Others may offer lower rate, but competence, integrity and timeliness is valuable in this business. I have to give Peter credit for his promptness, professionalism and sincerity throughout the entire process. He dealt with tight deadlines and multiple challenges in a reliable and responsible way. I will recommend him for all your mortgage needs.

October 25, 2021
Unprompted review
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Reply from True North Mortgage

Hi Faiz,

We are so happy Peter could help obtain the mortgage you wanted all while getting a great rate! Here at TNM we are not satisfied with your mortgage until you are! We hope to do it all again but until then, we hope you had a great time working with him. Thank you for your 5-star review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Professional Agent, Best Rates!

I worked with Peter Esper from True North Mortgage and had an amazing experience. He was transparent from the start, very thorough, he kept my well informed, and very responsive in a timely manner to any and all questions I had. Will definitely recommend him.

October 21, 2021
Unprompted review
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Reply from True North Mortgage

Hi Saradha,

Transparency is key! We're thrilled Peter went above and beyond to make sure you get the best customer service. He is wonderful to work with, and we're glad he had the opportunity to help you. We appreciate your kind words and thank you for choosing us for your mortgage needs!

Take care,
TNM Team

Rated 5 out of 5 stars

Thank you, Peter

I would like to say thank you to Peter Esper for his help with our mortgage. It's been a pleasure dealing with him as he made all this process look very easy and stress free. No wonder, we've been using True north mortgage for years, incredible service.

October 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Lucian,

We're delighted to hear that your mortgage renewal process with Peter was nothing but smooth. He works hard to ensure a seamless and stress-free process, it's what we do! Thank you for sharing your experience and we can't wait to work with you again in the future!

Warmest,
TNM Team

Rated 5 out of 5 stars

Peter Esper - Top Broker

This is the second time I used Peter for my mortgage needs. He was very helpful and informative for the whole process. Without him, we probably wouldn't have been able to get our dream home! My fiance and I are very satisfied with his service. He was always quick to respond, very professional, and patient with our questions.

October 16, 2021
Unprompted review
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Reply from True North Mortgage

Hi Brennan,

Thank you for continuously choosing us for your mortgage needs. We're thrilled to know Peter was able to help you both times and exceeded your expectations, again! Hope you are loving your new home. We appreciate all kinds of feedback from clients. Hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Satisfying experience

I had a very satisfying experience with Peter Esper as a first-time home buyer. He is very responsive, professional and patient.

October 8, 2021
Unprompted review
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Reply from True North Mortgage

Hi Steven,

That's what we like to hear! Peter is an incredible agent at TNM and we're thrilled to know he was able to cover all the bases and ensured you were as knowledgable as him! Hope to work with you again soon. Thank you for your review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Thanks Peter :)

I'm not much of a review girl but some people are worth the time. I worked with Peter Esper and he has been so amazing throughout this entire dumb process of buying a home. He got me the lowest rate, was extremely nice, helpful and so quick to respond to all the many questions I had. He also responded in a lot of detail and helped me understand a lot of confusing crap. He was super patient with me no matter how dramatic I got and I can't recommend him enough!

October 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Shawna,

We agree!! Peter deserves the review, he works so hard to ensure all of his clients leave with a smile. The first experience can we overwhelming but that's where we come in! Thank you for your kind review, we hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Incredible service!

Peter Esper was absolutely exceptional helping us with our mortgage and found us a great rate.

He was extremely professional, knowledgeable, personable, efficient and truly a pleasure to work with.

He definitely goes above and beyond for his clients. Peter made the whole experience a great one! Thank you Peter and keep up the amazing work.

September 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Joanne,

We're glad to hear that! Peter's example of their extraordinary customer service is what we strive for at TNM. We're glad that he was able to answer all your questions and concerns. Thank you for your review and hope to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Fantastic experience

I cannot say enough great things about Peter ESPER! As a first time home buyer getting into the market can be intimidating. Peter made the whole process extremely easy. He is super knowledgeable, got me a fantastic (unexpected) rate, and very professional. His response time was so quick that it made me feel at ease about anything that was stressful. I would highly recommend Peter to any of my friends or family. Thanks again for all of your help! - Erica Girouard

September 28, 2021
Unprompted review
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Reply from True North Mortgage

Hi Erica,

Thrilled to hear that Peter was able to help you with your mortgage needs and ensured the process went by so smoothly. That is what we strive for. A mortgage process should not be stressful, and that's where we come in!Hope to work with you again soon, thank you for your review.

Take care,
TNM Team

Rated 5 out of 5 stars

I cannot say enough good things about…

I cannot say enough good things about our experience with Peter ESPER. He helped us secure a mortgage with True North Mortgage (TNM) through Think Financial at an unbeatable rate. Not only did Peter do his job exceptionally well, we felt he went above and beyond, and although we are very demanding clients and have very high expectations, Peter far surpassed our expectations and even more.

Peter is incredibly efficient, professional, very responsive, and beyond helpful. He is so good at his job that on many occasions, I would request something, only to find out that he'd already done it.

Peter explains things very well, simplifies the process, and caters to clients' needs every step of the way.

We will refer as many people as we can each and every time given the amazing customer service Peter provided us even thought this was our very first time working with him and we‘d never even met in person. He truly gave us the best client service experience we’ve ever received not just from a mortgage broker aspect, but across all client service sectors.

Thank you Peter and thank you TMN/Think Financial for a great experience!

September 3, 2021
Unprompted review
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Reply from True North Mortgage

Hi B.A. B.E.,

Thank you very much for sharing. We love it when we hear our agents provide rates lower than expected! We're happy to have saved you money by securing the best rate. Recommendations are truly the highest compliment and you can be sure that Peter will provide the same level of service to those you recommend him to.

Warmest,
TNM Team

Rated 5 out of 5 stars

First time home buyer, True North, Peter Esper, Amazing.

As first time home buyers we had millions of questions, lots of anxiety and all of that evaporated the second we got in touch with Peter Esper at True North Mortgage. Peter made the process uncomplicated, relatable and easy to understand for first timers. He walked us through each step, communicated professionally and effectively at all times, never left us wanting for information or feedback, and in the end made us feel like we were dealing with a friend. We've never met, but he's welcome anytime at our house. Our first mortgage broker dropped the ball at critical times, left us out of the loop, didn't communicate professionally, so we had to switch in a very short amount of time to get our house and Peter stepped in, stepped up and got the job done in such a professional manner I cannot recommend him highly enough, there simply aren't words. He's amazing.

September 1, 2021
Unprompted review
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Reply from True North Mortgage

Hi Ian,

We are so happy Peter could help obtain the mortgage you wanted all while getting a great rate! Including answering all your questions for your first time. Here at TNM we are not satisfied with your mortgage until you are! We hope to do it all again but until then, we hope you had a great time working with Peter. Thank you for your review.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper is the best

I reached out to Peter Esper on short notice to obtain a mortgage for a cottage purchase. He had a through answer for every question I asked and put my stress at ease. He is very knowledgeable and super friendly. I couldn’t be happier with my decision using him as my mortgage broker. I will definitely use him for any and all of my mortgage needs in the future and would highly recommend him to anyone looking for a mortgage!

August 25, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Vicky,

Thank you very much for your review. We love the work we do, and we truly appreciate hearing from our clients! Peter is an amazing agent to work with and we're glad he had the opportunity to do so. We work hard to ensure a seamless experience for our team and clients. Thank you so much again and welcome to our TNM family!

Take care,
TNM Team

Rated 5 out of 5 stars

A Truly professional Mortgage Broker

A Truly professional Mortgage Broker! Exceptional and efficient staff with high standards.
Buying a property is a challenging process. Getting your mortgage right is the most import part of it. I have purchased properties with the guidance of Peter Esper at True North Mortgage. Peter is professional, knowledgeable and very responsive. Peter would patiently answer all my questions, explain and educate me. You get the Best Rates and the Best Services. I would highly recommend True North Mortgage. Good luck!

August 19, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Ihthisham,

We are so happy to hear that Peter had the opportunity to work with you, and that he was able to get you the best rates! Purchasing a home can be a stressful time, but that's where we come in. We love the work we do and appreciate hearing back from clients. Thank you for your business and support, we can't wait to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

10/10 experience with Peter Esper

We reached out to True North Mortgage after unsuccessfully dealing with various banks directly. Peter Esper was incredible from beginning to end, very professional, responsive, completely transparent, and managed to help us close on the property on a very short timeline (with only less than 3 weeks!). He ensured that we felt at ease throughout the entire process, answered any of our questions immediately, and always kept us updated with the progress of the approval. As a bonus, we also got an exceptional rate! I am extremely glad and grateful that I reached out to Peter. I will not hesitate to recommend him to anyone.

August 10, 2021
Unprompted review
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Reply from True North Mortgage

Hi Rebecca,

Thank you for your 5-star review! We're so glad to know Peter had the opportunity to work with you and guided you from start to finish. He goes above and beyond to ensure his clients needs are met and that they have a stress-free process. We can't wait to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

I recently got to work with Peter Esper…

I recently got to work with Peter Esper for another mortgage after last working with him about 2 years ago. He is very knowledgeable and took the time to get the best deal for me. I will be recommending people to Peter and will definitely come back to him for any other future needs.

July 29, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Alina,

Thank you for continuing to choose us for your mortgage needs. We're so happy Peter ensures you had a positive experience each time. We love the work we do and appreciate amazing clients like yourself.

Warm regards,
TNM Team

Rated 5 out of 5 stars

Experience with TNM

Our mortgage broker was Peter Esper. Peter was excellent. He was pleasant, understanding, honest, quick in answering e-mails, transparent, patient and took the time to explain all our different options. He had amazing customer service skills.

I definitely recommend him if you're looking for someone who can do things expeditiously, and give you timely updates. You definitely won't be disappointed when you're working with him.

July 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Marie,

Thank you for sharing your experience with Peter. We're happy to know Peter did yet another stellar job! He works hard to ensure his clients are up-to-date and are constantly updated, he always exceeds our expectations. Recommendations are the highest form of compliments. Hope to hear from you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

First Time Home Buyer, will definitely be a repeat customer

I worked directly with Peter Esper, who I highly recommend. I was a first time home buyer, and he was patient, clear and available to assist with mortgage questions to home buying standard processes.

The process was made easy through him, and I have already recommended his services to another person in my network.

If the opportunity arises to work again, Peter and True North would be top of my list.

Best,
Andrew

July 15, 2021
Unprompted review
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Reply from True North Mortgage

HI Andrew,

Thank you of your amazing feedback. We're so glad Peter was able to help you in your first ever experience and ensured you were in the right hands! Recommendations are the highest compliment. You can feel rest assured that Peter will take care of those you send our way. Thank you for your business and support.

Warm Regards,
TNM Team

Rated 5 out of 5 stars

Peter has been exemplary in dealing…

Peter has been exemplary in dealing with a very complex situation. Without his knowledge, professionalism abs patience I don’t know where I would be. He has changed the course of my life.

July 14, 2021
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Wowwie Gal,

Thank you of your amazing feedback. We're so glad Peter was able to help you with your mortgage needs and found a solution to your complex situation! You can feel rest assured that Peter will take care of those you send our way. Thank you for your business and support.

Warm Regards,
TNM Team

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