True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Forever Home. Come True!

This review is long overdue since this is my second mortgage with the awesome Peter Esper. During my first mortgage, he made the process super easy and informative. It couldn't have been more stress free. Two years later, in search of a new place to call home, I knew just who to call. Today we get to the keys to our forever home and my partner and I couldn’t be more happy and it's all thanks to Peter!

July 8, 2021
Unprompted review
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Reply from True North Mortgage

Hi Samuel,

Thank you for your continuous business and support. We're so glad Peter worked with you both times and ensured a great experience. We're so glad you got your forever home, what a dream! Hope to hear from you again in the future.

Take care,
TNM Team

Rated 5 out of 5 stars

Peter was incredibly helpful

Peter was incredibly responsive from start to finish, and we would simply not have been able to accomplish our goals without his expertise and his conscientiousness in staying on top of all the moving parts. From problem-solving and clearly explaining our options to communicating with other professionals involved in our purchase, Peter was like a guardian angel who helped us set ourselves up in the best financial situation possible in buying a property we are sure we will value for many years to come. Moreover, Peter's trustworthiness and professionalism stood out in a sector beset with conflicting interests. We give him our highest recommendation.

July 4, 2021
Unprompted review
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Reply from True North Mortgage

Hi Chris,

Thank you very much for your review. We love the work we do, and we truly appreciate hearing from our clients! Peter works hard to ensure a seamless experience for his clients. Thank you so much again and we can't wait to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication, professionalism, patience and sound advice sum up what i have received from Peter at true north mortgage. I am now on my way to accomplish a life long dream. He consistently exceeded my expectations and he is always very responsive and provides excellent consultation . For what is no doubt, the most stressful purchase individual can make, Peter made the mortgage process and finding a suitable lender seamlessly easy. I would without a doubt recommend peter to any family member or friend looking at buying their first or last property. Honestly, I can’t say enough good things about my experience. Thank uuuuuuuuuuuuuuuu!!!

Bereket

June 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Bk,

Thank you very much for your review. We love the work we do, and we truly appreciate hearing from our clients! Peter works hard to ensure a seamless experience for his clients. Thank you so much again and we can't wait to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

We chose to deal with Peter Esper when…

We chose to deal with Peter Esper when renewing our mortgage. He was awesome to deal with and did a great job leading through our process. The transaction was a success exceeding our expectations with the best interest rate in the market. We will definitely recommend Peter to anyone who is thinking about renewing or refinance their homes.

Joe & Maria

June 29, 2021
Unprompted review
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Reply from True North Mortgage

Hi Joe & Maria,

Thank you for your review. We're glad Peter was amazing to work with and guided you throughout the process. He does and excellent job to ensure they get the best rates. Hope to hear from you again soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best Mortgage Broker

All I knew about Peter via good google reviews from his clients. For whatever they commented about Peter is very honest. He is enthusiastic and patient to answer any questions which I barely understood because I am a first time homeowner. I thank Peter for his transparency and helping me with the mortgage.

June 25, 2021
Unprompted review
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Reply from True North Mortgage

Hi Lynn,

Thank you for sharing. We're so glad Peter was able to help you with your mortgage needs. All the good reviews about him are true! He is dedicated, hard working and cares about his clients! We're glad he made your first-time experience so great, we hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Amazing service AND Best Rates

We have now used True North for 2 mortgages and Peter Esper has gone above and beyond 5 star service for us. He made the process clear, simple and efficient. The rates he has acquired for us always beat anyone else in the business and we are so happy! If you’re looking for amazing service AND the best rates definitely reach out to Peter Esper ASAP!!

June 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Lori,

We appreciate this kind review! We work hard for our clients, so you don't have to, we want the best rates and customer service available for you. We are glad Peter got this opportunity to work with you and to be by your side throughout the process. We look forward to doing business with you again!

Take care,
TNM Team

Rated 5 out of 5 stars

Incredible Experience- would recommend to everyone

Peter Esper was incredible to work with, I can’t thank him enough.

We had limited time left on our condition of finance and Peter was able to execute the application and the approval in time for us. This was a huge relief especially because we were initially going with another lender and they said, 'it was not enough time'. We called Peter at the 99th hour with what was described by other lenders as a 'difficult' application and he was able to get everything done for us without any hiccups.

He was also able to help us with bridge financing, refinancing a property and purchasing a new property all in one application.

We have already told all our friends about Peter and provided his contact info. I would 100% recommend to anyone.

I would be more than happy to contact Peter in the future for any refi's or purchases.

June 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Emily,

Happy to hear Peter was able to get your mortgage process done so quickly and smoothly. Peter is an exceptional agent and we're glad he took such good care of you from start to finish. We'd be more than happy to work with you again in the future! Thank you for your kind review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Mortgage renewal

I had a great experience working with TRUE NORTH MORTGAGE on renewing my mortgage last May. Peter Esper has help us getting one of the lowest interest rate in the market. It's not just about the interest rate, his responsiveness and willingness to support his client was beyond our expectation. He responsed to our questions very well, explained various terms and process in details and even helped suggesting the mortgage type that would work best and benefit us most in a longer run. Though our previous mortgage provider tried to offer rate matching, we still decided to go with TRUE NORTH MORTGAGE as we value the time and effort that they invested in their client. Personally, I don't appreciate the "rate matching" strategy being carried out by a number of institutions these days. If they can offer the best rate just like other, why don't they do it since the beginning?

June 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Kheng,

We're thrilled to hear! Peter is an excellent agent who is knowledgeable, communicative and friendly. We're glad he was able to answer all your questions in a timely matter, secured you the best rates, and ensured you were well take care of. We hope to work with you again in the future. Thank you for our kind words.

Warmest,
TNM Team

Rated 5 out of 5 stars

Don’t regret your decision like I did and hire Peter Esper as your broker!

Although we didn’t end up going with True North and ended up with our bank because of various promises...we regret the decision as Peter Esper was exemplary with his responsiveness, providing concise and clear communication and was consistently diligent in providing us great customer service. Once our term is up with the big bad bank, we will be for sure reaching out to Peter and True North!

June 3, 2021
Unprompted review
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Reply from True North Mortgage

Hi Allan,

Thank you for your review. We're sad to see you go but hope to work with you again very soon! Peter is am exceptional agent and only wants the best for his clients. He is communicative, responsive, attentive and the list goes one!

Warmest,
TNM Team

Rated 5 out of 5 stars

Amazing service!

Peter was absolutely amazing to work with! I had so many questions regarding the mortgage process and he answered everything so quickly. He made everything extremely easy to understand and I’ll definitely continue to work with him when we buy our next property in the future. 10/10 highly recommend True North and Peter in particular!

June 2, 2021
Unprompted review
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Reply from True North Mortgage

Hi Saman,

Thank you for your review. Peter is an incredible agent and we're glad that he was able to help you during your first home purchase experience. You kind words put a smile on our face! And will for sure do the same for Peter's. He goes above and beyond to ensure his clients get the best services and rates. We hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

What a great experience......

We’ve just had the absolute pleasure of working with Peter Esper renewing our mortgage.
Not only was he organized and responsive but was able to creatively restructure our financing to improve our credit and better position us for the future.
The whole process was so seamless that I had to call him in disbelief to make sure everything was actually done.
We could not be more thrilled with the thoughtful and attentive service Peter provided. We will be recommending him to everyone, and he has made a lifelong client and friend. Thank you so much Peter!

May 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Catharine,

Thank you for your kind words, we're thrilled to hear Peter has done it yet again! He goes above and beyond to ensure that his clients leave with a smile. We're glad he gave great advice on your credit and did what was best for your future. We appreciate hearing back from clients such as yourself. Hope to work with you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Mortgage refinance

I worked with Peter Esper to refinance my mortgage and he was excellent. He was very responsive throughout and helped me negotiate a better deal than I thought might be possible. He made the whole process easy and as stress free as mortgages can be.

May 9, 2021
Unprompted review
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Reply from True North Mortgage

Hi Will,

Amazing! Peter is great at what he does and we're glad he has the opportunity to work with you. A stress-free process is what we strive for here at TNM, because we're here to do all the work, not you! Hope to work with you again in the future. Thank you for your review.

Warmest,
TNM Team

Rated 5 out of 5 stars

A1 customer service!

This is the second deal I’ve closed with Peter Esper and I can guarantee it will not be the last. He is very efficient and knowledgeable at what he does. He answers phone calls and responds to emails within minutes. I admire his non stop will to work and get things done in a timely fashion. On top of that, he takes the time to explain whatever needs to be without making you feel rushed or forced into doing anything. If I was able to give 10 out 5 stars I would. I highly encourage anyone looking for a broker to look no further then Peter!

April 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Thallia,

Come for the rates, stay for the service!! Peter is incredible to work with and always exceeds our expectations, we're glad he was able to help you both times and provided such excellent customer service. We wish we could give him more than 10 stars too!! Thank you so much for your lovely words.

Take care,
TNM Team

Rated 5 out of 5 stars

Peter Esper

I dealt with Peter Esper and would highly recommend his services when negotiating your new mortgage. Peter was very helpful, quick with responses to questions and the process was handled and confirmed in a very timely manner. The people he had lined up for house appraisal and mortgage signings were very great to work with as well in terms of online appointments and scheduling.

Great experience. Recommend to anyone looking for a great rate and great service!

Jeremy

April 9, 2021
Unprompted review
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Reply from True North Mortgage

Hi Jeremy,

Thank you very much for your review and feedback. We appreciate hearing back from clients so we can improve our work! Peter is an incredible agent and always strives for the best for his clients. We look forward to working with you again in the future.

Take care,
TNM Team

Rated 5 out of 5 stars

This is my first review ever (TNM is that good)

Signed up my second mortgage through TNM. Peter Esper was my broker. I have referred him to everyone I know. In both cases he gave me the best rate without even negotiating. Everything he said was accurate and he has always kept his word. If you need a new mortgage our want to change mortgage companies to take advantage of better current rates, I suggest you contact Peter. It could save you thousands of dollars and its very easy to switch (he takes care of everything.

April 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Carolyn,

Thank you for your continuous business and support. We're so glad that Peter was able to help you with your mortgage needs and always kept his word. We can assure you that Peter will always have this top-notch level of customer service to each person you recommend him to. Hope to hear from you again!

Warmest,
TNM Team

Rated 5 out of 5 stars

True North A+

This was our first time dealing with True North and found it to be a very positive experience. Better mortgage rates than the big banks with similar characteristics. Peter Esper was professional and attentive so I'd definately recommend working with him!

March 23, 2021
Unprompted review
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Reply from True North Mortgage

Hi Kevin,

Thank you for choosing us for your mortgage needs. We're delighted to hear that Peter provided such excellent customer service and made your experience a positive one. Looking forward to working with you again in the future, if the opportunity ever arises!

Warmest,
TNM Team

Rated 5 out of 5 stars

Our Biggest Help in Buying Our First Home

My partner and I were first-time home buyers when we came to Peter. He guided us through the intimidating mortgage process and made it easy to understand. He especially came through in finding us an amazing rate! Overall, Peter is a true professional: always quick in answering all of our questions, replies in record time, and a delight to work with.

March 20, 2021
Unprompted review
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Reply from True North Mortgage

Hi Antonie,

Congratulations on your first home! We're glad Peter had the opportunity to work with you both and made the process simple, easy to understand, and stress-free! He is truly an exceptional agent. We're looking forward to working with you again, thank you for sharing.

Warmest,
TNM Team

Rated 5 out of 5 stars

Extraordinary service!

We were a little sceptical at first changing to a different bank. That quickly changed to amazement as Peter’s responsiveness and knowledge of the process assuaged any misgivings! Peter returned calls and e-mails as quickly as he received them. Couldn’t ask for a better experience! Certainly will refer him without hesitation.

March 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Stewart,

Thank you for choosing us for your mortgage needs. We're glad that Peter was able to help you and was wonderful to work with from start to finish. We look forward to working with you again in the future.

Take care,
TNM Team

Rated 5 out of 5 stars

5 stars for Peter Esper!

We worked with Peter Esper and I can not express enough the professionalism, patience, dedication and hard work that he put into helping us. He made this process comfortable and stress free as first time home owners and we can not recommend him enough as a broker. 5 stars and will definitely recommend true North to future friends and family!! Thank you Peter :)

March 16, 2021
Unprompted review
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Reply from True North Mortgage

Hi Kendra,

So glad to hear! Peter is an incredible agent and always goes above and beyond for his clients. We are pleased to know he also made your first experience stress free! Getting a mortgage should not be overwhelming, so that's where we come in. Thank you for taking the time to write a review.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper - TNM Incredible service 👏

Peter Esper is the most patient man in the world (we definitely tested that with complications). He walked us through every step of the process start to finish and we couldn't be happier with the service. Truly an amazing experience. NO stress and NO worries throughout... You won't find a better experience.

March 15, 2021
Unprompted review
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Reply from True North Mortgage

Hi Keeps Customs KC,

Amazing!! Wonderful work, Peter!! We're glad to know he was there for you from start to finish, and worked to find the solution to your complications. Happy to know he had the chance to work with you. Thank you for your review.

Warmest,
TNM Team

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