True North Mortgage Reviews 

4,963
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, local reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their remarkable helpfulness, professional attitude, and prompt responsiveness throughout every single step of the financial process. People frequently highlight outstanding service quality and highly competitive rates that easily surpass traditional banking alternatives, making overall transactions remarkably smooth and completely stress-free. However, some people mentioned experiencing frustrating communication barriers and unexpected delays regarding their overall official property closing dates. A few other reviewers were thoroughly dissatisfied with the distinct lack of proper follow-through and completely unaddressed inquiries during their mortgage renewals.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are extremely knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, noting that representatives provide clear communication and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting responsive agents who... See more

Response time

Clients share positive opinions on response time, frequently praising prompt email replies, immediate... See more

Price

Customers consistently note positive experiences with price, expressing satisfaction with the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,963)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Excellent experience working with Peter Esper

Excellent experience working with Peter Esper at True North. My experience has been that their rates are better than the larger banks offer and his responsiveness and service has been excellent.

March 11, 2021
Unprompted review
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Reply from True North Mortgage

Hi Phillip,

We are so happy to hear that Peter had the opportunity to work with you, and that he was able to get you the best rates! Thank you for your business and support, we can't wait to hear from you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Exceptional service from Peter Esper

I am a repeat client and I have dealt with Peter Esper on both occasions.

I was very satisfied with his professionalism the first time a colleague referred him. I have since referred other friends who require the same service and I will keep doing that over and over again without any reservation.

When I required the same service this time around, Peter did not just meet my expectation, he exceeded it. He was sensitive and knowledgeable about the products he recommended which saved us money in this pandemic, and was convenient. In addition, he was able to manage myself and the bank. Whenever I had any question or there was any ambiguity in the process, he was very prompt in responding to emails and proffering solutions. This in my opinion, is the definition of true customer service.

I am very satisfied and happy in dealing with Peter Esper of True North Mortgage and I have no reservation for my recommendation.

March 2, 2021
Unprompted review
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Reply from True North Mortgage

Hi Adedoyin,

Amazing!! That's what we like to hear, way to go Peter! We're so happy that he was able to give you a great experience each time he worked with you, including exceeding your expectations. We appreciate hearing back from our clients, and want nothing but the best for you. Peter will always provide the same-level of customer service to those you recommend him to. Thank you very much for your kind review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Peter is the best mortgage broker in Town!

Peter helped us to get a mortgage set up for our Condo. (We are first time home buyers.)

We found him via a Facebook advertisement. He provided the lowest rate in the market. He was quick in getting the pre-approval and the approval for closing. He also guided us about the price ranges in the buildings, Insurance and how much we can afford. Further, he advised us on how to use our down payment.

He was very easy to work with and he went over and above to make sure we were happy. He also made sure we understood the process. He was always willing reply to mails and call back. His response rates were even faster than ours.

We recommend Peter and True North to others with 100% confidence.

February 24, 2021
Unprompted review
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Reply from True North Mortgage

Hi Aldous,

Congratulations on your first home! We're thrilled to hear that Peter was able to help you make your first experience so special. He goes above and beyond to ensure his clients are knowledgeable and comfortable with their choices. Thank you for choosing us for your mortgage needs, we hope to work with you again in the future!

Take care,
TNM Team

Rated 5 out of 5 stars

My husband and I had Peter Esper help…

My husband and I had Peter Esper help us with our mortgage. He was very prompt in responding, and made everything very easy for us. He was an excellent Broker, highly recommend Peter!

February 18, 2021
Unprompted review
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Reply from True North Mortgage

Hi Savannah,

We're super glad Peter was able to help you with your mortgage needs and ensured a great experience for you. We hope to work with you again in the future, if the opportunity ever arises.

Warmest,
TNM Team

Rated 5 out of 5 stars

Mortgage

My wife and I are very grateful to Peter Esper and True North Mortgage. When I was shopping around for a competitive rate and timely service, I came across this company and read the reviews, and thought it's too good to be true. However, my personal experience with Peter Esper made it clear that this company is second to none and keeps its clients close to their hearts.

Peter not only directed us in the right direction but also paid the appraisal fee from his pocket! It was a dream come true as we switched from high-rate mortgages to a lower ones. This helped us put the financial worries aside and focus on what MATTERS - the family.

Peter was prompt in responding to our emails/phone calls and such pleasant personnel to entrust our mortgage needs. I can go on and on, but these are only the tip of the iceberg. I will recommend Peter 100% to anyone who's looking for more than service. He's so caring and friendly, we are glad to have worked with him. Keep up your excellent work Peter. All the best. Thank you.

February 7, 2021
Unprompted review
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Reply from True North Mortgage

Hi Selvan,

Thank you for your lovely review. Peter would be thrilled to read this! We love the work we do and appreciate hearing back from our clients who share their experience! He definitely continues to go the extra mile for his clients. We look forward for the next opportunity to work with you.

All the best,
TNM Team

Rated 5 out of 5 stars

My husband and I came to True North…

My husband and I came to True North mortgage like anybody else wanting to get the best rate and have our mortgage deal go soon but we were given so much more than that.
We had the absolute pleasure of meeting Peter Esper. From day one we felt like family with true North mortgage. Peter made us feel completely comfortable with his extensive expertise and knowledge of all the mortgage products available. After we had our first conversation with Peter we already knew we would be staying with him and trusted him to get our file complete in a timely manner all while doing his best to get us what we wanted.
We couldn’t be happier with peters customer service and honesty with all the information.
Fantastic Job Peter and True North for helping us and making the most stressful part of buying our home feel like nothing. You will definitely be hearing from our family and friends!

January 28, 2021
Unprompted review
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Reply from True North Mortgage

Hi Angie,

Thank you for sharing. We're glad that Peter was able to provide you excellent customer service along with making sure you were comfortable with your choices. Hope to work with you again in the future if the opportunity ever arises!

Warmest,
TNM Team

Rated 5 out of 5 stars

Best Customer Service in the industry.

True North mortgages Peter Esper has been part of our home buying journey from the start. And now he has helped us refinance, after renovating and transforming our house to our dream home.
We couldn’t be happier with peters service and endless patience. He’s has been extremely helpful and thorough.
True North mortgage is a service that I will always come back to.
I have referred friends to Peter Esper who said they were just as impressed as they were happy with his service. He always gets the best rate and gives his heart to his clients.
Thank you so much Peter and true North family for giving my wife and I our dream home!

January 27, 2021
Unprompted review
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Reply from True North Mortgage

Hi Daniel,

Thank you for continuing to choose us for your mortgage here. We're glad Peter always leaves you with great experiences and ensures you get all the help you need! He would be so happy to read your kinds words.

Warmest,
TNM Team

Rated 5 out of 5 stars

Best customer service

I worked with Peter Esper to move my mortgage and get a HELOC. The whole process was flawless right from the get go. Peter is very professional and provides prompt and honest responses. I would highly recommend True North Mortgage to anyone shopping around for lower rates. Along with competitive rates, you’d also get great customer service and transparent process.

January 14, 2021
Unprompted review
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Reply from True North Mortgage

Hi Prabuddh,

We are so happy to hear that Peter had the opportunity to work with you, and that he was able to get you the best rates! Wow, he always goes above and beyond. Thank you for your business and support, we can't wait to hear from you again in the future.

All the best,
TNM Team

Rated 5 out of 5 stars

Epitome of excellence

We had an absolutely amazing experience with true North, and in particular Peter Esper, our agent. He was lightning quick with responses - warm and friendly, available, knowledgeable, and efficient, which was necessary for inexperienced first time home buyers like myself and my fiancé. Peter went above and beyond at every turn and we will be recommending him to everyone we know who is on the hunt for a mortgage. Also, he secured us a 1.49% mortgage rate; while we were signing our papers before closing, our lawyer said “I’ve done a lot of real estate and this is the lowest rate I’ve ever seen, so congrats on that”.

Again, 100% recommend, True North is AMAZING!!!! ❤️❤️❤️

January 13, 2021
Unprompted review
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Reply from True North Mortgage

Hi Paige,

Thank you for your kind review. Peter would be delighted to read this. We're happy to know that your experience with us was nothing but excellent. Peter definitely works hard for his clients and ensures they get the best rates!

Best,
TNM Team

Rated 5 out of 5 stars

Amazingly fast and best brokers in the market

I had a pleasure of working with Peter Esper. Peter is true professional - on point with delivering the best, very responsive and has a great knowledge of mortgage market. Peter made it very easy for us to make a decision on mortgage refinancing, especially providing clarity at every step of the way.

I would highly recommend Peter for your mortgage needs. Peter has great demeanor and makes relentless efforts to provide you the best with no strings attached!

January 12, 2021
Unprompted review
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Reply from True North Mortgage

Hi Riz,

The pleasure is ours! We're glad that Peter ensured you had such a great experience, including being there for you every step of the way. Hope to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Please work with Peter Esper he is a gem

I worked with Peter Esper who helped me with my mortgage. Peter was so attentive, and took time to understand my needs. He got me the best rate and was always available to answer my questions. He is extremely hard working and goes above and beyond for his customer.

January 8, 2021
Unprompted review
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Reply from True North Mortgage

Hi Shaista,

We're happy Peter was a superstar and ensured you got the best rates and understood your needs! We love hearing back from our clients and when they share their amazing experiences. Can't wait to hear from you again.

Best,
TNM Team

Rated 5 out of 5 stars

Look No Further Than Peter Esper at True North Mortgage

It’s a pleasure to have recently worked with Peter Esper, who is quite timely in his response and transparent in his communication. To us, transparency is key, and Peter delivered that entirely!

I decided to work with Peter based on his reviews available online! Calm and responsible, Peter was very supportive and informative, as pointed out in his reviews, throughout the mortgage process between October 11 – the day when Peter and I had our first conversation - and December 15 – the day when closing was complete. During this period, Peter was incredibly cooperative – he answered all of my questions promptly and provided me with his insightful suggestions and resources whenever needed during the process. It was simply incredible!

Professional and courteous throughout, Peter secured us the mortgage at a great rate, and the whole process was just phenomenal! Due to the pandemic, all communications and paperwork were done virtually, and it was a great experience!

On the day of our move-in, Peter surprised us with amazing gifts, which he didn’t have to do, but this kind act that involved surprises was much appreciated!

I would highly recommend Peter to members of my family and friends and you if you are reading this review at this moment.

Many thanks to you, Peter, for your time and support, if you happen to read this review! Wish you all the best!

December 28, 2020
Unprompted review
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Reply from True North Mortgage

Hi Suraj,

Transparency is key, and we are so happy to hear that Peter was able to get you the best rates! Times like these are tough but we're glad to know the online paperwork went smoothly. Thank you for your business and support, and for leaving a review! We hope to work with you again soon.

Kind Regards,
TNM Team

Rated 5 out of 5 stars

By far the best company

By far the best company! I recent had to purchase a home because my landlord was selling. I wasn’t sure if I could even get a mortgage and was scared to even go through the process. I got in touch with Peter and he pretty much held my hand through everything. He was always there to ask questions by phone or email. He even got me a better mortgage rate then I even thought I was capable of getting. The whole process fast and smooth. I will never use another. Thank you True North for making my families and I dreams come true.

December 26, 2020
Unprompted review
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Reply from True North Mortgage

Hi Rorie,

That is fantastic! We're delighted to hear that Peter was there for you with each step, and ensuring you were comfortable with your choices. We thank you for choosing us for your mortgage needs.

Best,
TNM Team

Rated 5 out of 5 stars

Very helpful, knowledgeable, and attentive!

Very helpful, knowledgeable, and attentive!
I have worked with Peter Esper on three separate occasions. Each time he's delivered the best advice and service you can ask for. Highly recommend him to anyone who's looking to arrange mortgage financing at what ever stage you're at in the buying/selling process.

December 23, 2020
Unprompted review
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Reply from True North Mortgage

Hi Gideon,

We are so happy to hear that Peter had the opportunity to work with you, and that he was able to get you the best rates! Thank you for your business and support, we can't wait to hear from you again in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Peter Esper is a champ. TNM should be proud to have him !

Peter Esper is a champ ! I was always hesitant to go with mono line lenders or brokers thinking that they were not great when compared to top 5 big banks but that was the biggest mistake of my life.

My first mortgage was with one of the top big bank but recently realized that mono line lenders are far better than big banks, if you choose wise.

TNM & Peter helped me a lot to get the lowest rate possible . All my family & friends are surprised to hear my new rate !!! Peter Esper help my family to save thousands of dollars in interest. He is very knowledgeable, prompt in replying and will do the best to keep an eye and bring down the rates down even after the pre-approval until the closing date.

I will highly recommend TNM & Peter Esper as your mortgage broker from my personal experience ! Kudos to the team :)

December 23, 2020
Unprompted review
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Reply from True North Mortgage

Hi Mathew and Swathy,

Thank you for leaving a kind review. We are happy to hear that you choose us and Peter was there for you through and through! We hope to work with you again in the future if the opportunity ever arises!

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper was a superstar to work…

Peter Esper was a superstar to work with. He took the time to explain any concepts we didn't understand and guide us through the process. He was extremely responsive when we had questions no matter when(even Sunday nights).

December 18, 2020
Unprompted review
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Reply from True North Mortgage

Hi Brant,

We are so happy to hear that Peter had the opportunity to work with you, and that he was communicative and guided you through the process. Thank you for your business and support, we can't wait to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Great mortgage service

I worked with Peter Esper, who provided prompt and friendly service. He answered all my questions and provided a great rate. I would highly recommend!

December 17, 2020
Unprompted review
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Reply from True North Mortgage

Hi Karen,

Thank you for leaving a review. Peter always ensures the best for his clients. We appreciate those who share their experiences. We hope to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Complete Satisfaction with Peter Esper at True North Mortgage

I worked with Peter Esper at True North Mortgage to set up a mortgage for my latest house purchase. I have to say the timely service he provided is second to none. I've bought and sold many houses over the years, and by far, Peter was the best broker.

I first reached out to Peter at the recommendation of a friend, as my previous broker at a different firm was not very responsive and as a result, I was at risk of losing the property. Peter jumped right in, listened to my needs and immediately began to help set up the financing my family needed.

Thank you Peter for your diligence, time and dedication. My family is now enjoying our new house and we have you to thank.

Best regards,
Marcus

December 3, 2020
Unprompted review
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Reply from True North Mortgage

Hi Marcus,

Thank you for taking the time to write a review. We're happy to hear that Peter had the opportunity to work with you! Recommendations are truly the highest form of compliments and we can assure you the next time you recommend anybody else to Peter, he will provide the same-level of customer service.

All the best,
TNM Team

Rated 5 out of 5 stars

Great experience

Worked with Peter, he was awesome and very responsive during the whole process. Got me the best rates and took care of all the paperwork in a timely manner.

December 1, 2020
Unprompted review
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Reply from True North Mortgage

Hi,

Thank you for taking the time to write a review! We're happy to know that Peter was responsive and answered all our questions in a timely manner! We can't wait to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Thanks Peter

Thanks Peter
You gave me piece of mind throughout the whole process and the part I valued most was that you kept me informed and I could always reach you with a quick response.
Will always recommend you

November 30, 2020
Unprompted review
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Reply from True North Mortgage

Hi lorraine,

Thank you very much for your review. We're so happy the process was stress-free and seamless! Peter always wants the best for his clients and always updates them so they don't miss anything. Hope to work with you soon.

Warmest,
TNM Team

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