True North Mortgage Reviews 

4,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, professional, and patient throughout the entire process, ensuring that every single question is answered promptly. Many people note that dedicated mortgage agents work tirelessly to secure fantastic rates, guiding buyers smoothly through each step without experiencing any unnecessary stress. Some reviewers were not happy with communication delays and slow response times when dealing with specific staff members during their applications. A few consumers also mentioned frustrating challenges regarding missing details during renewals and extended waiting periods for final approvals from lenders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that agents are extremely professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, highlighting professional, knowledgeable, and... See more

Customer service

Consumers find customer service to be positive, noting that representatives are extremely professional,... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting agents' quick availability... See more

Price

People report positive experiences with price, consistently highlighting great rates that outperform... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Very knowledgeable- Raj Parikh did an outstanding job as our Mortgage Broker. He went above and beyond to help us, doing everything he could to get the best outcome for us. His dedicati... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(4,960)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Mitch Monaco is the best man managing…

Mitch Monaco is the best man managing mortgages.

He was compassionate, attentive, knowledgeable, transparent and trustworthy. The world needs more mortgage brokers/advisers like him.

The mortgage process was demystified because of his unwavering guidance and thorough leadership style.

True North Mortgage has the real #1 ☝️ - Mitch Monaco

September 10, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Yolaine,

Thank you for your feedback. We're glad Mitch was able to answer all your questions and concerns and provide such excellent customer service. We can’t wait to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

I can't say enough about the incredible…

I can't say enough about the incredible service provided by Gaurav at True North Mortgage. The mortgage process can be complex and stressful, but Gaurav made it feel smooth and incredibly easy from start to finish. He was always available to answer my questions, provided expert guidance every step of the way, and truly went above and beyond to ensure I got the best possible outcome.
Gaurav is a true professional, and I couldn't be happier with the results. I would give him more than five stars if I could and highly recommend him to anyone in need of mortgage assistance. Thank you, Gaurav, for your amazing work and help! I'd also like to extend a big thank you to the entire True North Mortgage team for their support

August 29, 2025
Unprompted review
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Reply from True North Mortgage

Hi Balaji,

Thank you very much for taking the time to write about your experience with us. Gaurav is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Wonderful Expereince

I had a wonderful experience working with Kiley. He was helpful, easily accessible, and quick to reply to any questions I had. He made this whole process easy and stress-free. I strongly recommend working with him. Thanks so much for all your help!

July 15, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jenn,

Thank you very much for taking the time to write about your experience with us. Kiley is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Mayank was an absolute pleasure to deal…

Mayank was an absolute pleasure to deal with. He really knows his stuff and was able to get me an amazing mortgage product that will literally save me thousands of dollars. His communication throughout the process was second to none. I highly recommend Mayank and True North Mortgage.

September 10, 2025
Unprompted review
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Reply from True North Mortgage

Hi Kevin,

Thank you very much for taking the time to write about your experience with Mayank. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Himalaya is very helpful and…

Himalaya is very helpful and knowledgeable about all the process. He got our approval so quick and always responded to our inquiries. Will definitely refer him to a family member or friend.

September 8, 2025
Unprompted review
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Reply from True North Mortgage

Hi EL,

Thank you very much for taking the time to write about your experience with Himalaya. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Martin Skipper was great to deal with…

Martin Skipper was great to deal with and worked hard at getting us the best rate out there. Thanks again for all your help.

September 3, 2025
Unprompted review
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Reply from True North Mortgage

Hi Robert,

Thank you very much for taking the time to write about your experience with Martin. They are hardworking and experts in what they do! We hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Looking for professional, diligent, and highly responsive? Look no further.

We had a wonderful experience working with Elizabeth throughout the past few years. She has been responsive, articulate, and helpful throughout our home search and the financing process, providing thoughtful advice on our options and was always available in a timely manner.

Overall, Elizabeth has been one of the most effective and diligent partners we've had the pleasure of working with. We'd recommend her to anyone looking for a broker in the GTA.

August 25, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi FW,

Thank you very much for taking the time to write about your experience with Elizabeth. They are hardworking and experts in what they do! We hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Excellent Customer Service

I have been using True north Mortgage brokers for over 15 years now and specifically Elizabeth Hewes. She makes even the most complicated mortgage process simple with simple instructions that are clear and easy to understand. She is true to her word and a leader in her industry. I hope to work with her for many years to come and would recommend her to anyone I know. Excellent company and service.

August 2, 2025
Unprompted review
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Reply from True North Mortgage

Hi Evan,

Thank you very much for taking the time to write about your experience with Elizabeth AND for your loyalty to us!! They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Excellent service.

Andrew is my rep. He contacted me in advance of my mortgage renewal and he stayed in touch with me right through the process. He responded to my emails quickly that it made me feel like I was his only client. He was attentive and explained the process and worked with me through the process. Andrew, you are amazing and I will not hesitate to give you an excellent review. Simply put: True North cares. I write this with sincere gratitude, and recommend to anyone to call and ask for Andrew.

July 30, 2025
Unprompted review
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Reply from True North Mortgage

Hi Indira,

Thank you very much for taking the time to write about your experience with Andrew. They are hardworking and experts in what they do! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Self employment creates a tough…

Self employment creates a tough situation for mortgage approval sometimes but Hiren Mamnani worked on my file to get the mortgage approved in a few days. Thank you so much, Hiren.

August 8, 2025
Unprompted review
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Reply from True North Mortgage

Hi Abiola,

Thank you for your kind words regarding Hiren. We're thrilled to know they always provide the best customer service and are always communicative and attentive, especially for your second time. Hope to work with you again in the future!

Thank you, True North Team

Rated 5 out of 5 stars

First home purchase

It was my first home purchase and Jaspreet Kaur was my mortgage broker, she went above and beyond to answer any questions or concerns I had. She was very responsive and quick in getting me everything I needed to become a first time homeowner. Would highly recommend her to anyone in the future.

August 8, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Dave,

Thank you for sharing. We're glad that Jaspreet was able to provide you with excellent customer service and helped with your first home purchase! We hope to work with you again in the future if the opportunity ever arises!

Thank you, True North Team

Rated 5 out of 5 stars

Was helped by Basit Baig obtaining a…

Was helped by Basit Baig obtaining a mortgage and would recommend letting him help you.

August 15, 2025
Unprompted review
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Reply from True North Mortgage

Hi Mark,

Thank you very much for taking the time to write about your experience with us. Basit is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Andrew MacNeil was great to deal with

Andrew MacNeil was great to deal with, very quick to get back with any questions we had. Everything went smooth! Thanks again Andrew.

August 8, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Joseph,

Thank you very much for taking the time to write about your experience with us. Andrew is wonderful to work with! We are happy to hear the process was smooth. Hope to hear from you again in the future.

Thank you, True North Team

Rated 5 out of 5 stars

Extremely supportive and knowledgeable

Andrew was extremely supportive and efficient out of the gate. He helped us smoothly navigate the process and secured exactly what we needed. Access to his knowledge, experience and guidance was always at my finger tips and he made the whole process painless.

July 11, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Don,

Thank you for sharing. We're glad that Andrew was able to provide you with excellent customer service and helped with your mortgage needs. We hope to work with you again in the future if the opportunity ever arises!

Thank you, TNM Team

Rated 5 out of 5 stars

Fast and Lowest Rate

This was my third time working with Raj Parikh and True North. Raj communicated well and answered all my questions quickly. He worked hard to find the lowest rate for me and the entire process was efficient and seamless. I highly recommend using Raj for your next mortgage.

August 26, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jessica,

Thanks for the review, your first home purchase is always at a special time, and we are glad Raj was able to meet your needs during this process and made it smooth sailing. Hope to work with you again in the future.

Thank you, TNM Team

Rated 5 out of 5 stars

Would recommend!

Elizabeth was there for us every step of the way with good information and took care of everything when it came down to the details. Great first experience with mortgages!

June 30, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tegan,

Thank you for choosing us for your mortgage needs. We're so happy Elizabeth ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Thank you Hiren

Thank you Hiren! This is the second time you've helped us with our mortgage. Thank you for being so patient while you g over pros and cons of different options, your time was appreciated! Until next time.

June 11, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi CM,

Thank you for choosing us for your mortgage needs. We're so happy Hiren ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

The best mortgage brokers!

Dave church was so quick, efficient and amazing to deal with!! Highly recommend

August 20, 2025
Unprompted review
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Reply from True North Mortgage

Hi Jill,

Thank you for choosing us for your mortgage needs. We're so happy Dave ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Jheel Shah has been a very supportive…

Jheel Shah has been a very supportive mortgage broker to my wife and me. She went above and beyond to secure the best rates in the market for us and took the time to explain the entire process to us from the outset. She was able to assist us with our refinancing and help us secure a new mortgage. We highly recommend her and will continue to use her services. Thanks, Jheel, for your professionalism.

August 22, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Adewale,

Thank you for choosing us for your mortgage needs. We're so happy Jheel ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

Rated 5 out of 5 stars

Mortgage with Tushar Gavali

Worked with Tushar Gavali discussing a mortgage renewal and had a hands down amazing experience. He took his time answering questions, remained super responsive as I took my time to think over and explore my options, and was overall very respectful, knowledgeable and kind. Highly, highly recommend.

August 21, 2025
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi LW,

Thank you for choosing us for your mortgage needs. We're so happy Tushar ensures you had an excellent experience with us. We love the work we do and appreciate amazing clients like yourself.

Thank you, TNM Team

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