True North Mortgage Reviews 

4,964
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive throughout the entire mortgage journey. Many people truly appreciate the competitive rates and clear guidance provided by knowledgeable agents who successfully secure the best financial options. Reviewers often note that the service is smooth, stress-free, and exceeds expectations compared to traditional banking institutions. Some reviewers were not happy with slow response times and prolonged delays during their mortgage applications. Consumers additionally mentioned communication gaps, unreturned messages, and a noticeable lack of proper follow-through from specific team members.

What people talk about most

Service

People report positive experiences with service, highlighting exceptional support and competitive rates from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives who are... See more

Response time

Consumers find response time to be positive, frequently noting that people receive immediate attention and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting that they secured great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(4,964)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
peter-esper

Rated 5 out of 5 stars

Peter was fantastic!

Peter was fantastic, prompt, and made the entire process simple from start to finish. Thanks again Peter for all your support!!

November 26, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tome,

Thank you for your review. Peter is truly an excellent agent, we're happy he had the opportunity to work with a wonderful client such as you.

Warmest,
TNM Team

Rated 5 out of 5 stars

Peter Esper + TMN = Impeccable service !

I had a great experience with Peter Esper from True North Mortgage. The whole procedure was done over the phone and emails.
He was always in touch with me and was always available to answer to my questions, even in weekends.
All his promises were kept, he paid all the fees, even paid about 5 days of per diem fees while I waited for the new lender to process all the info and release the funds to the previous lender.
His professionalism and friendly personality have been remarkable and made it the best mortgage renewal experience we have had.
I strongly recommend Peter Esper to our friends and anyone without any hesitation. He is remarkable and a five-star mortgage specialist, and any organization should be proud to have him working for them.

November 7, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Dan,

Amazing!! Peter is such a great agent, we are lucky to have him on the team! We're glad you had a great experience and we hope he gets the next opportunity to work with you again soon. Thank you for your business and support.

Take care,
TNM Team

Rated 5 out of 5 stars

A+++ Service

A+++ Service

It is very rare to find such a CONSISTENTLY high level of service like that of Peter Esper. I honestly can not think of another professional who I have ever dealt with that is so timely in their responses, quick to action, transparent, genuine, and warm and welcoming to any and every inquiry. Peter is not the type at all to just be happy to take your business and then come back around 5 years later, never hearing from him in between. Rather, we have kept what has felt like an ongoing, continuous relationship where I have run various scenarios by him for his input, and he has checked in with me, be it to see how things were going or to mention any offers that potentially make sense. First-class broker and first-class dude, I would highly recommend Peter (and have done so).

November 5, 2020
Unprompted review
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Reply from True North Mortgage

Hi Rocco,

Thank you for your lovely review. Peter would be delighted to read this! We're glad Peter ensured a great experience all around and we hope he gets the next opportunity to work with you again.

All the best,
TNM Team

Rated 5 out of 5 stars

I have nothing but great things to say.

I have nothing but great things to say. Peter Esper helped me get out of renting and into my own home. He walked me through every step and went the extra mile to make sure I got the mortgage I needed and could afford. Thank you!

November 2, 2020
Unprompted review
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Reply from True North Mortgage

Hi Allan,

Thank you for your feedback. We're glad Peter helped you get your new home, congratulations! Hope to hear from you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper was our mortgage broker…

Peter Esper was our mortgage broker with True North Mortgage. The entire experience was amazing. We had talked to many different brokerages and banks and by far Peter was the best we came across. He found us a great rate, answered any questions we had, was very responsive. He was very knowledgeable and could be seen through his work with us. He went above and beyond. We couldn't recommend True North enough

October 29, 2020
Unprompted review
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Reply from True North Mortgage

Hi Mikayla,

Wow! Thank you for choosing us for your mortgage needs, we're glad Peter was able to find you such a great rate and was on top of his communication and responsiveness. Hope to hear from you soon in the future.

Warmest,
TNM Team

Rated 5 out of 5 stars

Great Experience Through Tough Situation

I had a great experience working with Peter Esper at True North Mortgage. My situation was particularly complicated and he was always there to answer any of my questions and help give me options that would work for me. I particularly appreciated that he would clearly let me know what each step would entail. I would definitely use True North Mortgage again.

October 29, 2020
Unprompted review
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Reply from True North Mortgage

Hi Phatt,

We're glad to hear that Peter helped you and found a solution to your situation, including answering all your questions and concerns. Peter is an all-star here at TNM and ensures his clients leave happy. Thank you for taking the time to leave a review.

Warmest,
TNM Team

Rated 5 out of 5 stars

Excellent service by Peter Esper -Highly recomended

Recently we had the opportunity to work with Peter Esper at True North Mortgage and we are very happy with his professional service.
Very professional, diligent, quick response and never stopped looking for better rate for us. Thank you Peter for making everything go smooth for us and we will definitely recommend you to our friends and family.
p.s If you are looking for the best mortgage rate, ask for Peter. You will never regret it.
Best regards,
Laura and Ervin

October 28, 2020
Unprompted review
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Reply from True North Mortgage

Hi Laura and Ervin,

Pleasure is ours! We're happy that Peter made you more than satisfied with our services. We thank you for choosing us for your mortgage needs. Hope to hear from you soon.

Warmest,
TNM Team

Rated 5 out of 5 stars

Incredibly Helpful!

Peter Esper was able to secure me an incredible mortgage rate! Peter is a true professional who help guide me and reassure me through the entire process. I cannot say enough good things about Peter Esper. I HIGHLY recommend True North Mortgage

October 18, 2020
Unprompted review
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Reply from True North Mortgage

Hi Ryan,

Wow!! Thank you very much for your thoughtful review. We're stoked to hear that Peter was phenomenal and ensured you left with a smile. We can't wait to hear from you again in the future,

Best,
TNM Team

Rated 5 out of 5 stars

Great experience

Peter Esper is always a pleasure to deal with. Very knowledgeable and professional and answered all our questions.
Highly recommend!

October 16, 2020
Unprompted review
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Reply from True North Mortgage

Hi Sean,

The pleasure is ours! We're happy Peter was there for you every step of the way. Thank you for your business and support, it is truly appreciated.

Best,
TNM Team

Rated 5 out of 5 stars

Shawn is very professional and amazing…

Shawn is very professional and amazing to deal with. He responds immediately and definitely has the client's best intentions in mind. Don't hesitate to get your mortgage with True North and ask for Shawn or Peter!

October 15, 2020
Unprompted review
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Reply from True North Mortgage

Hi Bob,

Thank you very much for your kind review. Shawn and Peter would be thrilled to read this! Happy to know that Shawn had the opportunity to work with you and secured you the best rates. Hope to hear from you soon.

Best,
TNM Team

Rated 5 out of 5 stars

Great Customer Service and Great Rates!

Peter Esper has helped us with two mortgages now, and both experiences were very positive. He explained our options with the different lenders, and helped us secure great rates. Always responsive and professional, I would definitely recommend!

October 14, 2020
Unprompted review
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Reply from True North Mortgage

Hi Corrine,

Thank you very much for your review. We're happy both experiences were amazing and that Peter was there for you through each step. Hope to hear from you soon!

Best,
TNM Team

Rated 5 out of 5 stars

Great service and pleasant experiance

Peter Esper from True North was great to work with, he was professional, knowledgable and responsive. He provided us with all the information needed to transfer our mortgage and answered all our questions. He offered us the best rate right from the beginning and when rates dropped a week before closing he revised the documents to reflect that. It was very present experiance and will definatly recommend to friends and family.

October 10, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Bassam,
Thank you so much for your amazing feedback. We're so happy to hear Peter ensured a great experience. We're so happy to have been of assistance. We appreciate your business and look forward to assisting you with any future mortgage needs.
Best,
TNM Team

Rated 5 out of 5 stars

Amazing

Amazing! Amazing! Amazing! Excellent Customer Service. Peter was fast and efficient. Took the time to answer ALL of my questions, with a quick but honest and accurate response. Buying a house is one of the biggest transactions of your life and he made it simple buy having our best interest at heart. Was honest about all the costs and allow us to pick the best option for us without feeling pressured. Not only would I recommend Peter to everyone I know, but I think the whole team at True North are great.

October 1, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Tanya,

Fantastic to hear!! We're glad Peter was nothing but amazing and ensured your process was seamless and stress-free, including answering all your questions! Thank you for taking the time to write a review, it is very appreciated.

Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper is a fantastic mortgage agent

I recommend Peter Esper, great to work with, responds quickly and found me a great rate!

September 30, 2020
Unprompted review
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Reply from True North Mortgage

Hi Deanna,

Thank you for your rating and review. We're glad Peter was able to secure you the best rate and responded to you in a timely matter. We appreciate clients like yourself who share their experiences.

All the best,
TNM Team

Rated 5 out of 5 stars

Outstanding Service, Great Rates

Concluded another very mortgage experience with Peter Esper at TNM. Peter helped walk us through the whole experience, and was quick to step in and nudge things along when needed. Peter earned our full trust and confidence and signficantly reduced the stress involved with purchasing our first detached property. Will be returning to TNM for future mortgages.

Thanks very much Peter!

September 30, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Rick,

Thank you for continuing to choose us for your mortgage needs. Peter is an all-star here at TNM and we're thrilled to hear he has earned your full trust and made the process stress-free. We do all the work, so you don't have to! Looking forward to hearing from you again.

Take care,
TNM Team

Rated 5 out of 5 stars

I’ll start by saying I NEVER write…

I’ll start by saying I NEVER write reviews, however, after interacting with Peter I felt it was my duty to write about his top notch customer service.
I highly recommend you contact Peter for all of your mortgage needs. Not only is he attentive, he gathers all of the information he requires, assesses the situation to come up with the best plan and follows through for the best possible outcome...APPROVAL!
I had mortgages at three different financial institutions (rental properties) after my initial meeting with Peter, I brought all my mortgages to Peter.
I have since told all of my family and friends about his level of service. I will go to no one but Peter moving Forward for all my mortgage needs.

Peter - a big thank you for all of your help and I’ll be back soon!

September 25, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Denise,
We can't love your review enough! Thank you so much for taking the time to share your experience with Peter. We may be biased but we cannot agree enough with all your kind sentiments regarding Peter. Peter will be happy to read your kind words. Thank you for your business and support. We welcome to our True North family! Best, TNM Team

Rated 5 out of 5 stars

Excellent service!

We have been using True North Mortgage for a few years now to buy and refinance several properties. We are always very happy with rates and options but what makes the difference is the good service we are receiving. Peter is our new contact and he was very professional, reliable and effective. Thank you a smooth and stress free experience!

September 23, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Manon,

Thank you for choosing us for your mortgage needs. We're pleased to know each experience you have with us is nothing but amazing! Our company's goal is to make our clients feel like a priority, because they are! Peter is an incredible agent, and we hope to hear from you again soon.

Take care,
TNM Team

Rated 5 out of 5 stars

What can I say

What can I say, These group of people go above and beyond to get you through your needs.
Peter Esper, A excellent person to deal with, kept me informed and looked out for my best interests.

All I can say is Thanks...

September 18, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jay,

Thank you very much for your kind words. Peter is a great agent, and we're happy he had the opportunity to work with you. We hope to work with you again in the future.

Best,
TNM Team

Rated 5 out of 5 stars

Amazing experience... as usual

This is my third mortgage with True North, specifically with Peter Esper. Peter showed the highest level of commitment and support. He is a pleasure and easy to work with. He takes care of every single detail that makes you feel very confident that you are covered. I decided to write a review today because in this mortgage without me asking he contacted the lender on my behalf and he was able to reduce the rate twice. That shows the level of dedication that Peter has. Thank you Peter again. Highly recommended!

September 15, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Mohab,

We're glad to hear that! Peter's example of their extraordinary customer service is what we strive for at TNM. We're glad that he was able to answer all your questions and concerns, and was able to help you through each mortgage process. Hope to hear from you soon!

Warmest,
TNM Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Peter Esper at the Toronto office. He provided expert guidance throughout, quick responses to all our questions and always kept us updated. Very low rates - would definitely recommend.

September 15, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Robin,

We're pleased to hear that Peter went above and beyond to make sure you get the best rates and did it in a timely manner. We appreciate your kind words and thank you for choosing us for your mortgage needs!

Best,
TNM Team

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