True North Mortgage Reviews 

4,964
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive throughout the entire mortgage journey. Many people truly appreciate the competitive rates and clear guidance provided by knowledgeable agents who successfully secure the best financial options. Reviewers often note that the service is smooth, stress-free, and exceeds expectations compared to traditional banking institutions. Some reviewers were not happy with slow response times and prolonged delays during their mortgage applications. Consumers additionally mentioned communication gaps, unreturned messages, and a noticeable lack of proper follow-through from specific team members.

What people talk about most

Service

People report positive experiences with service, highlighting exceptional support and competitive rates from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives who are... See more

Response time

Consumers find response time to be positive, frequently noting that people receive immediate attention and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting that they secured great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(4,964)

96 reviews in the last 12 months

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peter-esper

Rated 5 out of 5 stars

True North Mortgage is the best hidden secret in Canadian Mortgage industry

I was a happy customer of a big bank for last 5 years and at the time of renewal my friends suggested me to shop around as the big banks like to take advantage of their "happy" relationship with lazy customers who dont shop around. Based on this advice I started shopping around and was surprised to see that my friends were so right. I tried calling all the mortgage brokers and companies who run their commercials on the radio in GTA, all of them were offering me a better rate for fixed and variable compared to my original lender but my search ended at True North Mortgage whom I accidentally discovered on an online forum. This is the best professional company you can find in Canada for your mortgage needs. Peter Esper from True North mortgage is a pleasure to work with. Not only he did his best to answer my questions regarding the transfer process, but also educated me on the basics such as a high ratio mortgage, refinancing, Heloc etc. The entire mammoth process of transferring my mortgage over from my old lender to TNM worked like a breeze. Thank you Peter, you are a gem of a person. The best thing about TNM is that they are not only the brokers but also they have their own bank, Think Financial which is an "A" lender with features better than a typical big bank such as a better prepayment limits and offers better rates. Highly recommend True North Mortgage.
Based on my recommendations two of my colleagues at work also signed up their mortgage with TNM and share a similar opinion about Peter. Way to go True North Mortgage.

September 10, 2020
Unprompted review
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Reply from True North Mortgage

Hi Achal,

Wow, thank you very much for your kind review. Peter would be delighted reading this. We're glad that he had the opportunity to work with you and made your first experience with us so great! We do all the work, so you don't have to! Thank you again for your recommendations and we can assure you that Peter will deliver the same-level of customer service each time.

Take care,
TNM Team

Rated 5 out of 5 stars

Great working with TNM and Peter Esper

I worked with Peter Esper. I am very happy with Peter and have been leveraging his expertise to make some smart mortgage switches and needs. He works with the customer and doesn't push his ideas. I like that he gives good ideas and let's me make the decision. I plan to work with Peter for future ne3ds as well.
Cheers.
Partha

September 8, 2020
Unprompted review
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Reply from True North Mortgage

Hi Partha,
Many thanks for sharing your experience. Peter knows his business and has a heart of gold to boot! We're so happy he has been there for you and that you will continue to reach out to Peter for future needs. Thank you for your business and support Partha.
Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper is GOLD

Peter Esper has been so amazing! He’s incredibly responsive, and very patient. I’m such a pain when it comes to needing to understand every decimal point but I know he gets it. He’s also great at always closing the loop. Really can’t say enough good things, probably the best service I’ve ever received...anywhere :).

September 4, 2020
Unprompted review
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Reply from True North Mortgage

Hi Al,
This review made us smile! We agree wholeheartedly that Peter is gold and every other sentiment you shared. Thank you very much for sharing. Peter will be happy to read your feedback. Thank you for your business and never hesitate to reach out if we can be of further assistance.
Your
TNM Family

Rated 5 out of 5 stars

Smoothest mortgage transfer ever.

Due to mortgage rate cuts due to COVID-19 I was in the market trying to understand whether it would make sense breaking our current mortgage that we still had two more years to go.
I am extremely happy I came across Peter Esper with True North Mortgage. Peter is an outstanding, very knowledgeable professional who helped me to estimate the penalty and secured me with one of the best rates in the country that I would still save a lot of interest for the years to come. Peter provided an exceptional service during every step of the process and made sure that we have the smoothest mortgage transfer ever.
I cannot stress enough how thankful we are and would be recommending Peter's services to all of our friends and family should they need a mortgage.

September 3, 2020
Unprompted review
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Reply from True North Mortgage

Hi Artak,
Wow, thank you for your incredible feedback. We're so happy Peter was so wonderful and helped you secure the best rate to save you money. Thank you so much again for your kind words. Recommendations are truly the highest compliment and you can be sure that Peter will provide the same level of service to those you recommend Peter to.
Best,
TNM Team

Rated 5 out of 5 stars

Excellent

Excellent. My wife and I needed our first mortgage with a very limited timeline to the closing date. Everyone else was saying we had to push the closing date back, and then we found Peter Esper. He said he could make it happen and he did. Very patient with all of our questions too. Just outstanding.

August 31, 2020
Unprompted review
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Reply from True North Mortgage

Hi Jason,
Thank you and welcome to our True North family! We love that Peter delivered where others could not. He truly is an exceptional person and broker. We're so happy for you both and wish you many happy memories in your new home.
Warmest,
TNM Team

Rated 5 out of 5 stars

Great experience with Peter Esper. Highly recommended Mortgage Advisor.

For the past few months, I had the pleasure of working with one of your mortgage advisors, Peter Esper.
Peter was referred to me through a friend and I can totally understand why! He is very knowledgeable, flexible, and a great mortgage advisor. He takes the time to listen, understand your needs and then advise accordingly. He is honest and really cares about his customers. I started looking at properties during the pandemic, and he made me feel very relaxed while we were going through the mortgage approval. He is very quick in responding and truly makes sure that you understand what you are committing to and why. I highly recommend him (I have already sent him two referrals because he is that good!)

August 31, 2020
Unprompted review
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Reply from True North Mortgage

Hi Paniz,
Welcome to our True North family! We love it when we hear our clients spreading the True North love. We're thrilled you were referred to us and that Peter provided great service. We may be biased but we think Peter is truly exceptional and agree with all your kind sentiments. We're here for you, never hesitate to reach out if we can be of further assistance. Enjoy and congrats on your new home!
Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper

This was my first experience with a mortgage broker after 30 years with a bank. Peter Esper was wonderful to work with. He kept on top of everything and responded quickly to emails. All my questions were answered and he ensured the process moved as quickly as possible.

August 25, 2020
Unprompted review
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Reply from True North Mortgage

Hi Susan,

Wow! Thank you for choosing us for your mortgage needs. We're happy to know that Peter made your first experience so special. Looking forward to work with you again.

Take care,
TNM Team

Rated 5 out of 5 stars

Great Experience

Peter great to work with. We found him to be extremely efficient and followed up extremely quickly. Would highly recommend working with him to others.

August 25, 2020
Unprompted review
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Reply from True North Mortgage

Hi Lynn,

Thank you for taking the time to share your experience with Peter. We hope that you are more than satisfied with our services and never hesitate to call if you have any further questions!

Take care,
TNM Team

Rated 5 out of 5 stars

It won't be smart to search elsewhere

Peter helped me get my mortgage a couple years ago and has always been a wealth of information even after that mortgage was finalized.

Now, three years (I believe) later, he has been an integral player in purchasing my new to me home and getting an amazing rate for my new mortgage. He has answered questions that aren't specifically mortgage related, he's run numbers and provided the advice of a sage.
He continues to go above and beyond, again, even tho the mortgage is finalized.

August 25, 2020
Unprompted review
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Reply from True North Mortgage

Hi Arlene,

Thank you for continuing to choose us for your mortgage needs. We appreciate hearing about our clients experiences. Peter always ensures to go above and beyond.

Best,
TNM Team

Rated 5 out of 5 stars

BEST IN CANADA!!!!

My Wife and I had such a great experience working with Peter! The service was impeccable and they hands down got us the best rate. I would recommend True North any day of the week...BEST IN CANADA!

August 20, 2020
Unprompted review
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Reply from True North Mortgage

Hi Doug,
Thank you so much for your amazing feedback. We're so happy to hear Peter ensured a great experience. Providing unparalleled service and low rates has always and continues to be our goal. Happy to hear we hit the mark! Thank you for your business and support.
Best,
TNM Team

Rated 5 out of 5 stars

Just ask for Peter!!

Having worked with Peter Esper from True North on the mortgage for a new home purchase, I will never broker a mortgage with anyone else. Peter is knowledgable, helpful, professional and goes above and beyond in every aspect even after the deal is finalized. He's the epitome of customer service.

August 14, 2020
Unprompted review
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Reply from True North Mortgage

Hi Arlene,
Thank you so much for your wonderful feedback. We are loving all your kind words regarding Peter and couldn't agree with you more. Thank you so much again.
Best,
TNM Team

Rated 5 out of 5 stars

5**** - True North mortgage is in a league of its own!

I've known Peter Esper for many years now and he consistently has my back. Words will never be sufficient enough to show the gratitude and respect that I have for him. Buying a house is stressful and the biggest component of that, obviously, is the mortgage side of things. Frankly, I leave all of that in his hands and I don't even have to think about it - which is a massive weight off of my shoulders.

No matter what happens in the future, from a mortgage perspective, I don't even think twice. I go to him for his help and guidance, and go on with life.

Thanks Peter!!

August 13, 2020
Unprompted review
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Reply from True North Mortgage

Hi Vincent,
We're so grateful for your kind words and agree with you wholeheartedly. We're so happy Peter has earned your trust and he is your go to for your mortgage needs. Thank you Vincent.
Your TNM Family

Rated 5 out of 5 stars

Great experience with TNM and Peter Esper!

It was a pleasure working with Peter Esper from True North Mortgage (TNM) to renew our mortgage. After comparing rates from several different companies, TNM was able to offer us the lowest rate. Peter was promptly able to answer any questions we had and cleared up any concerns regarding the process, which was all completed from the comfort of our home!

Overall, we had a great seamless experience working with True North Mortgage and Peter Esper. I would highly recommend there services!

August 11, 2020
Unprompted review
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Reply from True North Mortgage

Hi Hary,
We appreciate this kind review! We work hard for our clients so you don't have to. We love the work we do and we truly appreciate hearing from our clients! We love it when we hear time and time again that the experience with us was seamless. Thank you so much again and welcome to our TNM family! Best, TNM Team

Rated 5 out of 5 stars

My dealings with TNM could not have…

My dealings with TNM could not have been easier. The questions I had for my advisor, Peter Esper, were answered in full and always in a timely manner. Peter was professional and helpful enough that I have already recommended him to several other people when their time comes for mortgage needs. I wouldn't hesitate to reach out again should I need to.

August 8, 2020
Unprompted review
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Reply from True North Mortgage

Hi Tyler,

We're delighted to hear that your experience with Peter was nothing but smooth. Including answering all your questions and quickly. Thank you for sharing your experience and we can't wait to work with you again in the future!

All the best,
TNM Team

Rated 5 out of 5 stars

Pleasure working with Peter Esper at TrueNorth mortgages

It was a pleasure working the Mr Peter Esper from TrueNorth mortgages. He was very helpful, responsive, respectful, and very reliable throughout the whole process. Buy a home is stressful on its own, but Peter made it much easier and less stressful for us. I highly recommend Peter and TrueNorth for getting a mortgage.

August 4, 2020
Unprompted review
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Reply from True North Mortgage

Hi Abouzar,

The pleasure is ours! We're happy to know that Peter has went above and beyond, yet again! Being a first-time home buyer always has it issues, but so glad Peter was able to guide you along the way. Thank you for taking the time to leave a review.

Best,
TNM Team

Rated 5 out of 5 stars

First mortgage not with a big bank

We worked with Peter Esper and he was great at getting a quick switch at a great rate for us. Even in the process of applying, he was able to lower our rate. We were working with some tighter timelines and his communication was great and everything went smoothly. It is our first time moving away from a big bank for our mortgage and so far so good. Would definitely recommend Peter and TNM.

August 2, 2020
Unprompted review
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Reply from True North Mortgage

Hi DW,
Thank you for taking the time to share your experience with Peter. We're so happy you had such a great experience with Peter. We're so happy Peter secured the best rate possible. We love the work we do and appreciate amazing clients like yourself.
Best,
TNM Team

Rated 5 out of 5 stars

An excellent service is awaiting here

An excellent service is awaiting here. Really appreciated the way Peter Esper executed the deal. He was available all the time, ready with answers and really smooth processing.

Really appreciated all the effort that's been put into this.

July 29, 2020
Unprompted review
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Reply from True North Mortgage

Hi Suraj,
Many thanks for your great feedback. We are happy Peter was so accessible and ensured a smooth easy experience. He will be happy to read your kind words. Your business is valued and appreciated.
Best,
TNM Team

Rated 5 out of 5 stars

Just finished refinancing with Peter…

Just finished refinancing with Peter Esper and the customer service was top notch. He answered all of my questions in a timely and concise manner. Will definitely use Peter in the future.

July 24, 2020
Unprompted review
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Reply from True North Mortgage

Hi Michelle,
Thank you for your great feedback! Peter will be happy to read your kind words. Your business and support is appreciated.
Best,
TNM Team

Rated 5 out of 5 stars

A happy re-mortgaging

Exactly five years ago today, I got my first house, and serendipitously, happened to have done so when rates were at a low. My real estate broker had a connection at RBC that made everything very easy and I was happy with the way everything went. Five years down the road, I started doing research for this reason: I had a variable which was great until the Bank of canada started raising rates frequently. By the end, my rate had gone from 2.20 to 3.30. After rates plummeted again my rate only fell back to 2.95 which was still my last stated rate. I thought RBC would covet my business but I heard nothing until a month ago when they sent papers with all re-signing documents, with a rate of 2.45 still! I'd already done my own homework regarding lenders and repeatedly, True North came up with some of the best rates in Canada. I duely sent my information off to a website and quickly got a response that enabled me to give more information as to my circumstances. I was dealing with Peter Esper, an agent in Toronto, and I asked varying questions of him regarding the whole process, to which I was always given quick, clear responses. I felt comfortable with all the processes and we continued emailing back and forth repeatedly until I was quickly signing, online, all pertinent documentation and information. Being able to do everything online made for great convenience in terms of no travelling or time co-ordinating with his schedules, and the only person to person contact came one day before my old mortgage was ending when a signing agent came to my house and I signed all documentation needed and showed proofs of identity. To say that this whole process was fairly easy would be an understatement and I was very appreciative of Peter's attention and quick repsonses to any questions I had. I can, and will, give recommendations to anyone needing to mortgage of remortgage. A nice extra is that True North allows for 20% of one's principal to be paid per year, plus the ability to go from a variable-my recommendation at this time-to fixed at any time, no penalty incurred.

July 17, 2020
Unprompted review
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Reply from True North Mortgage

Hi Geoff,
Wow! We are beyond impressed by your candid feedback. We are so happy to hear you took your mortgage in your own hands and with some research found us! We pride ourselves on doing business much differently than our competitors and love it when we hear that our process was easy. We worked hard to ensure a seamless process for our team and clients. Thank you so much for noting this. We may be biased but we think Peter is the epitome of pro. He will be so happy to read your kind words. You can be sure that anyone you recommend Peter too will receive the same level of service and great rates. Welcome to our TNM Family!
Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper was attentive and helpful…

Peter Esper was attentive and helpful in following us throughout our entire process, garnering us the best rate that our real estate lawyer saw this season.

July 9, 2020
Unprompted review
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Reply from True North Mortgage

Hi Lara,
Thank you for your great review. We're thrilled Peter took great care of you and secured you the best rate that even your Lawyer took notice! Peter will be happy to read you kind words. Your business is valued and appreciated.
Best,
TNM Team

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