True North Mortgage Reviews 

4,964
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and responsive throughout the entire mortgage journey. Many people truly appreciate the competitive rates and clear guidance provided by knowledgeable agents who successfully secure the best financial options. Reviewers often note that the service is smooth, stress-free, and exceeds expectations compared to traditional banking institutions. Some reviewers were not happy with slow response times and prolonged delays during their mortgage applications. Consumers additionally mentioned communication gaps, unreturned messages, and a noticeable lack of proper follow-through from specific team members.

What people talk about most

Service

People report positive experiences with service, highlighting exceptional support and competitive rates from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising representatives who are... See more

Response time

Consumers find response time to be positive, frequently noting that people receive immediate attention and... See more

Price

Reviewers mention positive feedback about price, frequently highlighting that they secured great rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Madhur (Maddy) Tyagi from True North Mortgage. From start to finish, he was extremely knowledgeable, responsive, and transparent. Maddy secured us the lowest rate available and pat... See more

Company replied

Rated 5 out of 5 stars

Dana Piché of True North Mortgage is literally the Mortgage whisperer . She not only held our hands throughout the whole process but was able to deal with TD respectfully and considerately( they on... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Manthan patel from True North Mortgage. He was professional, responsive, and truly went above and beyond to find us the best rate. Manthan made the process smooth a... See more

Company replied

Rated 5 out of 5 stars

Traditional banks kept telling me my credit rating was too bad, that I couldn't qualify to remortgage the home I am in, even though I have an existing mortgage. TD wouldn't budge on helping me with th... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

True North Mortgage is one of Canada's leading mortgage brokers. We're the best of bank and broker. We have locations so that you know where we are. We're connected with all banks, not just one. And we pass along our volume discount to get your mortgage rates even lower. Apply online or visit one of our locations!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(4,964)

96 reviews in the last 12 months

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peter-esper

Rated 5 out of 5 stars

Tully great customer service …

Tully great customer service raising the bar on what excellence is. From initial contact, through any question and follow up needed, all the way to closing. Peter Esper thank you for your dedication and time. Much recommended.

July 8, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Andrey,
Customer excellence is a top priority for us at True North Mortgage so your feedback is very much appreciated. We are happy to hear Peter was there from start to finish and that you would recommend Peter. Thank you for your business and support Andrey!
Best,
TNM Team

Rated 5 out of 5 stars

Highly recommend Peter Esper at True North

I recently renewed my mortgage with Peter Esper at True North. My experience with Peter at True North has been excellent and great to work with. Highly recommend using True North.

July 6, 2020
Unprompted review
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Reply from True North Mortgage

Hi John,
Thank you very much for your feedback. Hearing from our clients means a lot to us. Peter will be happy to read your kind words. Recommendations are truly the highest compliment and you can be sure that the same level of service will be provided to those you send our way.
Best,
TNM Team

Rated 5 out of 5 stars

I would highly recommend Peter Esper…

I would highly recommend Peter Esper when looking for a new or renewal mortgage. He was a pleasure to work with and very helpful every step of the way.

June 25, 2020
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Jason,
Thank you so much for your amazing feedback. We're so happy to hear Peter ensured a great experience. We're so happy to have been of assistance. Your business is appreciated and valued Jason!
Best,
TNM Team

Rated 5 out of 5 stars

I just wanted to say that I had the…

I just wanted to say that I had the pleasure working with Peter from your company and he was amazing. Thank you Peter for all your help.

June 19, 2020
Unprompted review
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Reply from True North Mortgage

Hi Amanda,
Many thanks for your review. Peter will be happy to read your kind words. Thank you for your business and never hesitate to reach out if we can be of further assistance.
Best,
TNM Team

Rated 5 out of 5 stars

Our experience with true north mortgage…

Our experience with true north mortgage was excellent. They walked us through the whole process with no pressure to commit. Their was no hidden fees and they took care of everything. I would recommend to anyone to give them a call and ask for Peter Esper. You won't be disappointed the banks can't compete.

June 15, 2020
Unprompted review
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Reply from True North Mortgage

Hi Jason,
Thank you for taking the time to share that you had a great experience with Peter. Recommendations are truly the highest compliment and you can be sure that the same level of service will be provided to those you send our way.
Best,
TNM Team

Rated 5 out of 5 stars

Amazing Experience, would highly recommend.

This is my first time working with True North Mortgage and my only regret is I didn't go with them for my first house. Peter Esper from True North personally dealt with my file and I cannot say enough good things about him and how smoothly the entire process went. He provided sound advice and was extremely patient and helpful to say the least. I could not have asked for anything better. My second home closed with out a hitch all thanks to him and True North. I am very grateful for the service provided. It made what would have been a stressful experience stress free and that is saying something. Glad I went them!

June 11, 2020
Unprompted review
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Reply from True North Mortgage

Hi Gerren,

Thank you for your kind words. Peter would be happy to read this. We're glad that he was able to make the process so simple and stress-free for you. Looking forward to hear from you soon.

Best,
TNM Team

Rated 5 out of 5 stars

True North Mortgage was excellent

My spouse and I had a wonderful experience and received an excellent fixed rate when we chose True North Mortgage! Peter Esper was our broker and was very kind and treated us with respect and patience. We were first time home buyers so having Peter’s knowledge and experience to assist us really helped sort through everything we needed to know and the realtor who came recommended from Peter was beyond excellent as well. I highly recommend this place if you’re a first time home buyer or if you are just looking for a professional place to get a mortgage from.

June 5, 2020
Unprompted review
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Reply from True North Mortgage

Hi Jason,
Thanks for the review, your first home purchase is always a special time and we are so happy Peter was so helpful and treated you with the respect and kindness you deserve. We truly love the work we do and appreciate helping such great people such as yourselves. Congratulations on your new home! We wish you many happy memories.
Best,
TNM Team

Rated 5 out of 5 stars

Huge thanks to Peter!

We started working with Peter Esper back in January, and our entire experience has been phenomenal. We're returning Canadians, and he helped us navigate the nuances of our credit history being predominately international. We had a long close period - which ended up being during Covid - and Peter was in constant contact, keeping is reassured that the pandemic hadn't impacted our loan. He also managed to get us a ridiculously awesome rate on a 5-year fixed (even our lawyer was impressed by the rate!)

Great broker with access to some great lenders - highly recommend!

May 30, 2020
Unprompted review
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Reply from True North Mortgage

Hi Courtney,
Thank you so much for taking the time to share your experience with Peter. We're so happy to hear Peter was so attentive and that he secured you such a great rate that even your lawyer was impressed! :) Welcome to our True North Family!
Best,
TNM Team

Rated 5 out of 5 stars

Peter Esper helped us with our first…

Peter Esper helped us with our first home mortgage! He was very responsive and helpful throughout this whole process which can be very stressful. Thank you for all the great work Peter!

May 1, 2020
Unprompted review
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Reply from True North Mortgage

Hi Jessie,
Thank you for taking the time to share your experience. We're so happy Peter was so helpful and made the experience a less stressful one for you! We appreciate your business​. Welcome to our TNM Family!
Best,
TNM Team

Rated 5 out of 5 stars

Polite, helpful and timely

Peter Esper was very helpful and responsive to any questions or requests that I had in what was a long search for a home. He got me a better rate than I could get elsewhere as well as cash back when the deal was complete!

May 1, 2020
Unprompted review
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Reply from True North Mortgage

Hi Ivan,
Thank you for your great feedback! We're happy Peter secured you the best rate to save you money. We appreciate your business! Never hesitate to reach out if we can be of further assistance.
Best,
TNM Team

Rated 5 out of 5 stars

Would give a 6th star if I could!

We absolutely loved working with Peter! He's not only helpful but also insightful and goes above and beyond. If you're looking for someone to provide great advice, gets your the best rates, and is extremely responsive (he answered emails in the middle of welcoming in his first born even though he didn't have to!) then Peter's your guy.

Stop looking around. Give him a call.

April 28, 2020
Unprompted review
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Reply from True North Mortgage

Hi there Frank!

WOW, thank you for your kind words! We're re thrilled to hear that Peter was able to provide you with an amazing experience and that he was able to land you the best rates. We appreciate your feedback and truly look forward to helping you with any of you future mortgage needs! Thank you for your business and support!

All the best,
TNM Team

Rated 5 out of 5 stars

Peter did a great job helping us…

Peter did a great job helping us purchase a home in the midst of changing rates and the Covid crisis. He was always responsive, got us a better rate twice when rates changed quickly and helped us through a delayed closing (due to municipal, Covid issues). Highly recommended he and the team at True North.

April 27, 2020
Unprompted review
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Reply from True North Mortgage

Hi there Jeff,

That's great to hear! Thank you so much for taking a moment to share with us. We're thrilled to hear that Peter was able to make the situation less stressful for you and worked promptly to get it done. We appreciate your business!

All the best and stay safe,
TNM Team

Rated 5 out of 5 stars

Hiren is excellent to work with

Hiren is excellent to work with. His response time in getting back to me throughout the process was great. I had some questions as we went thru things and he got back to me promptly. Prior to working with Hiren I was using the bank's rep and the communication/response time was terrible. I stopped using the bank. Highly recommend Hiren!

Peter in Edmonton

October 11, 2019
Unprompted review
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Reply from True North Mortgage

Hi there Peter,

That's incredible to hear! We're thrilled to that Hiren was excellent to work with and that all your inquires we're dealt with promptly. Thank you for taking a moment to share some feedback with us. Your business and support is greatly appreciated.

Best,
TNM Team

Rated 5 out of 5 stars

Stress-free mortgage

While we have never met him personally, we chose to work with Peter Esper strictly online. His level of personal service exceeded what we expect from the major banks. We were very satisfied with True North's level of service when we initially bought our home five years ago. Upon our renewal, it was a no brainer to return to True North. Peter's professionalism and availability is what makes True North stand out from the competition. For many of us, a mortgage is a major expenditure and Peter knows that. He was always available to answer any calls or emails well outside of business hours. He answered the most simple questions quickly and effectively. Knowing the mortgage funding process very well, he understood the borrowing rate was on a decline. As the market rate dropped regularly, Peter made four different revisions to our renewal at no cost or obligation to us. This was all completed well before our original mortgage matured. Each revision had with a better rate - which he guaranteed until the maturity date. We have no hesitation in recommending True North and specifically Peter to our friends and colleagues. Relaxing with a great rate, Kim and Gerry in Toronto.

June 18, 2019
Unprompted review
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Reply from True North Mortgage

Hi Gerry and Kim,

Thank you so kindly for taking the time to share your experience with our Peter! We are overjoyed to hear that his services exceeded your expectations and that we were able to earn your business for a second time over the big banks. Peter is an amazing individual and an incredible agent who works hard for clients. We are thrilled that you and Kim got a lower rate each time revisions were made! Thank you for your support and business. It is truly appreciated!

All the best,
TNM Team

Rated 5 out of 5 stars

Re: Peter from True North

This review is a bit overdue, but I had a very positive experience working (and continuing to work) with Peter Esper. Mortgage was up for renewal and decided to explore my options outside the big banks. What was most impressive was the SPEED of response and customer service. Peter was (and is) so quick to respond to any question or consideration regarding initial mortgage setup and future service inquiries - I have never received that level of personalized service from any big bank. I would definitely recommend Peter!

July 26, 2018
Unprompted review
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Reply from True North Mortgage

Hi Roco,

Overdue or not, thank you so much for your kind words. We love the work we do and it means a lot to hear from our clients. We're so happy you took your mortgage needs in your hands and looked beyond the big banks. Our process, our people and culture is different here at True North and we're so happy you've experienced such. Never ever hesitate​ to reach out if we can be of further assistance.
Warmest,
TNM

Rated 5 out of 5 stars

The experience with Peter was amazing

The experience with Peter was amazing. He took care of all my needs and made sure he got me the best rate for what I was looking to do. I would recommend Peter to anyone that is looking to get a mortgage.

July 10, 2018
Unprompted review
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Reply from True North Mortgage

Hi Moe,

Thank you for your rating and review. We agree Peter is amazing indeed! He will be happy to read your kind words.

Warmest,
Your TNM Family

Rated 5 out of 5 stars

Excellent service and easy process

Excellent service and easy process. I would like to thank Peter Esper for his co-operation for making smooth transition.
Nilesh

June 19, 2018
Unprompted review
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Reply from True North Mortgage

Hi Nilesh,

Thank you for your rating and review! Peter will be happy to read your kind words. Thank you for your business.

Warmest,
Your TNM Family

Rated 4 out of 5 stars

Renewing Mortgage

Peter Esper from True North Mortgage took the time to answer all of my questions and guided us through the process of renewing our mortgage. He even went out of his way to get our property tax statement, saving me the time and energy. I check everywhere for the lowest rate possible and True North Mortgage was able to provide me with it. Its a shame my old lender still has not figured out what customer loyalty and service really mean. I really appreciate the great customer service. Thanks again Peter.

June 18, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sherman,
Thank you for taking the time to share your experience with our Peter. We're so happy but not surprised to hear Peter went over and above. He is the consummate professional and all around great guy. We're happy we saved you money and time. If we could have improved your experience, please let us know. Our Experience Manager Jennifer would appreciate any feedback on how we could have improved. Jennifer Riddell | jennifer.riddell@truenorthmortgage.ca Thank you.

Rated 5 out of 5 stars

Great experience with Peter Esper & TNM

Shout out to Peter Esper for helping us successfully switch our mortgage provider. The rate I got was in line with other mortgage brokers for the same term but the difference with Peter / True North was the exceptional service. Peter made the entire process completely EFFORTLESS for us. Zero stress during the entire process, everything was accomplished easily via emails, he was professional with a no nonsense & straight to the point approach, always responded to my emails in less then an hour and gave status updates along the way. We are very happy with Peter & TNM and will return next time we need a mortgage without a doubt!

June 16, 2018
Unprompted review
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Reply from True North Mortgage

Hi Eric,

We're thrilled Peter was the determining factor for choosing your mortgage provider. We're very fond of him as well! We love when we hear from clients that our process is either seamless or effortless. We can't lie, it puts a smile on our faces. We love the work we do and because of that,​ it translates to how our clients feel! Thank you for your feedback and for your business.

Warm regards,
TNM

Rated 5 out of 5 stars

Condo Mortgage

We arranged our Mortage through True North and worked with Peter Esper. We were very impressed by his knowledge, professionalism, organization, prompt response time and with his service overall. True North got us a good mortgage rate that the big banks couldn't match. I would definitely recommend them to anyone shopping for a mortgage.

June 12, 2018
Unprompted review
True North Mortgage logo

Reply from True North Mortgage

Hi Sean,

Thank you for your wonderful review! We're happy to hear you were very impressed with the service and rate you were provided. We love the work we do and strive to be the industry leader in service and rate!
Recommendations are truly the best compliment.

Warmest,
TNM Team

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