True North Moving Reviews 

102
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TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

They were 1 1/2 hours late arriving. They did not set everything up at the moving location. There was much damage to pictures and furniture. Boxes were marked for rooms to be deposited, they just du... See more

Rated 1 out of 5 stars

Do not trust this company. They are more than a month late and I think they scammed me. No communication. They Put me on hold and then hung up. I paid 5600 and they have 100k worth of my stuff. I mov... See more

Rated 1 out of 5 stars

NEVER USE THIS COMPANY.This is the absolute worst company in the world they have my mother's possessions. Her move was scheduled for may 30th they didnt pick up till June 1st. Its over the 30 days now... See more

Rated 1 out of 5 stars

Using this guys is the worst thing you could ever do to yourself. Apart from the fact that their rates are not as they initially state, they’ll damage and misplace your items and then send you thei... See more

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1.5

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TrustScore 1.5 out of 5

102 reviews

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1.5

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28 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. The Customer Service was always available and all of my questions and concerns were addressed timely. Delivery was on time and the staff was efficient and professional. I would highly recommend this company to my friends and family. Thank you! Valerie

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

The Con is on at Frontier.

Far as I can tell the entire company is run by con artist's! Deceptive business practices. Don't sign without lawyer present. Better yet find a better mover.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

I have moved 13 times in the last 20 years. This was by far the smoothest move. I was skeptical after the last moving company screwed me, but everything went according to plan! Every one was on time and did what they were supposed to even on a time crunch. recommend 10/10

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

The team was amazing

The team was amazing. They were efficient and professional. Very nice guys. They even brought some furniture of mine out to the dumpster at no extra charge. My stuff got to my new house in 8 days which was 2 days before expected which was wonderful. They kept in touch the whole time and answered efficiently every time I had questions. (Ask for Michelle) Will definitely recommend.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

6k and 11 days to move a 1 bedroom apt!

I was quoted $1997 to move a one bedroom apartment 300 miles. I was also quoted a 1-2 day delivery window after my pick-up. The final cost was 6k plus and as I sit here and write this, eleven days after pick-up, I still don’t have my things. Is what they do illegal? No. Unethical? Absolutely times a million. If you are considering a move with them - run far and freaking fast like Flo Jo.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Sad display of truths & professionalism. Scheisters!

I will keep this short as it appears everyone else here will be mirrored by my response! At 1st all seemed well TILL (Express Movers) Frontiers contracted mover picked up our belongings. ZERO COMMUNICATIONS FROM ANYONE once our belongings were picked up then they said they attempted a delivery in Florida coming from MD (6 days) after pick up. Driver was to call after initial pick up & never received ANY CALLS. They did NOT ATTEMPT A DELIVERY!! Again no communications. When our belongings did arrive Express Movers wanted another $500 to redeliver. I had no documentation for such charges. I called the local SHERIFFS OFFICE & they arrived & they basically told the driver he MUST honor the contract in hand & for him to unload & then attempt to get monies ($500) after delivery!! We had the monies for delivery!! Common sense prevailed! The sheriff spoke to dispatcher & he (dispatcher) TOLD THE TRUTH (he couldn’t lie anymore) to the sheriff that an attempt was NOT made & it was taken to a storage facility & NOT an attempt at delivery. So…the sheriff took care of situation & EXPRESS MOVERS CAN POUND SAND!! Stand your ground folks with these people from Frontier & Express Movers, the masking of truths will sink any business by NOT BEING HONEST!! Better yet don’t hire them!! Communications are paramount & we received no such respect!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a long-distance move…

I recently had a long-distance move from Maryland to Massachusetts, and the crew that helped me was absolutely amazing. From start to finish, they went above and beyond to make the process smooth, stress-free, and even enjoyable.

They handled everything with care, worked quickly and efficiently, and made sure all of my belongings arrived safely. What really stood out was their professionalism and positive attitude.. they treated my move like it was their own. Moving can be such a stressful experience, but these guys made it feel easy.

I can’t recommend them enough. If you’re looking for movers who go the extra mile, this is the team you want!

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great moving crew!

Max and the rest of the crew from Azimuth are very friendly, professional, and work quickly, which taking care with your belongings.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t community very well and the…

Don’t community very well and the movers they contracted out bad we haul movers over charged also

August 31, 2025
Unprompted review
True North Moving logo

Reply from True North Moving

Hello Lynda,

Thank you for sharing your experience. We truly value all feedback, as it helps us improve. Unfortunately, with the limited details provided, we aren’t able to locate your file to review what happened. We would love the opportunity to go over your move together so we can better understand the situation and address your concerns. Please reach out to our office at your convenience, we’re here to help and want to make this right. 954-416-9655

Sincerely,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

They are Broker not moving company

I want my $500 back, as I previously requested, but instead, they tried to cash another check for $625. When I contacted them, they told me I shouldn't be communicating with other moving companies. The other moving company informed me that they were a broker. I also received a rude email from them. They should not take advantage of senior citizens.

August 21, 2025
Unprompted review
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Reply from True North Moving

Hello Kimberly,

We take all customer concerns seriously and want to clarify the situation. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. This was clearly explained at the time of booking, and your Bill of Lading included the carrier’s information the day you booked.

Regarding your refund request, while we were unable to issue a full refund, our management team worked directly with you to discount the services and addressed all of your concerns. We also reached out multiple times and are currently awaiting your response to finalize any remaining details.

We strive to provide clear communication and fair solutions for all customers and regret any miscommunication that may have occurred.

Best regards,
Frontier Moving Solutions
Management

Rated 1 out of 5 stars

My advice please DON’T Use this company…

My advice please DON’T Use this company , your deposit goes to a broker , they hire a company of ( Mexicans) and they want CASH only . Only 434 cubic feet is about 12-14 pieces. They wanted an extra 3,000.00 - 4,000.00 more for my inventory . The office was closed that week so my final list didn’t get in computer . ( the movers said that they didn’t go by the list only cubic feet . On web site they accept checks the movers said no checks CASH only . Cheaper to rent U-Haul , please find another company . My actual rating is definitely a MINUS

September 4, 2025
Unprompted review
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Reply from True North Moving

Hello Clara,

We take all customer feedback seriously and want to clarify a few points. Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate moves through authorized carriers. Carrier information is provided on the Bill of Lading, and final charges are determined by the carrier based on actual inventory, space, and services provided, not by Frontier directly.

During your quality assurance appointment, our team advised adding more space to your reservation based on the additional items you were including. You chose not to add the extra space and indicated that you would rather move those additional items yourself than pay for the adjustment. Final charges reflected the inventory and space confirmed with the carrier.

Regarding payments, we accept standard methods as requested by the Department of Transportation and outlined in our documentation.

We understand that moving can be stressful, but labeling our company as discriminatory or suggesting unethical practices is inaccurate. Our team strives to provide clear communication, fair guidance, and transparent solutions for all customers.

Best regards,
Frontier Moving Solutions
Management

Rated 1 out of 5 stars

This company lies.

I went for a phone interview and was quoted 4k to move and it was 'guaranteed' my rates won't go up. The subcontracted moving company came by and it was 8k and that's not even the final price. Do not use these people.

August 27, 2025
Unprompted review
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Reply from True North Moving

We regret that your experience was frustrating and want to clarify how our process works. Frontier Moving Solutions is a licensed interstate moving broker. Our role is to coordinate and schedule moves through our network of authorized carriers. Final charges are determined at pickup based on the verified inventory, actual weight/space, and any additional services required, which is standard in the moving industry and clearly outlined in the documentation provided at booking.

While estimates provide a good faith range based on the information provided during the initial call, any adjustments at pickup reflect the actual inventory and requirements. This is not intended to mislead or pressure customers.

We encourage all customers to review the contract, ask questions about estimates, and file a claim if they feel any charges are incorrect. Our team is always available to assist in guiding customers through this process.

We stand by our commitment to transparency and customer service, and while we understand moves can be stressful, labeling our company as dishonest does not reflect the thousands of successful moves we facilitate nationwide.

We would love the chance to break down your experience together and potentially discuss ways to resolve these matters. Give customer service a call at 954-416-9655 and we can further discuss!

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Horrible Experience - Do not do your move with this company

Horrible experience. Do not use this company. They use aggressive tactics to increase your price on moving day when you have no other option. Also had a number of things lost and broken.

August 26, 2025
Unprompted review
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Reply from True North Moving

Hello Thomas,

We regret that your experience was frustrating. For clarity, Frontier Moving Solutions is a licensed interstate moving broker, and our role is to coordinate and schedule moves through our carrier network. The actual handling, transport, and delivery of items are carried out by the assigned carrier.

Final charges are determined at the time of pickup based on the verified inventory, actual space/weight, and any additional services required. While we understand that these adjustments can be upsetting, they are standard, federally regulated practices and not intended to pressure customers.

Regarding damages or missing items, all customers have the right to file a formal claim with the carrier or through the claims process. Our team is available to assist with this to ensure proper documentation and resolution.

We take customer feedback seriously and continuously work to improve communication and service. While no moving process is without challenges, labeling our company as dishonest or aggressive does not reflect the thousands of successful moves we facilitate nationwide. Please feel free to contact customer service to see if we can present a resolution you are satisficed with.

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Never trust these thieves

Never trust ! This was hell from beginning to end! Forced us into paying twice the original price and breached contract many times! Ewewewew

July 31, 2025
Unprompted review
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Reply from True North Moving

Hello again,

We strongly disagree with the characterization of our company as “thieves.” Frontier Moving Solutions is a licensed interstate moving broker, and all pricing, terms, and procedures are clearly outlined in the documentation provided at booking. Final charges are determined by the carrier at pickup based on the verified inventory, actual space/weight, and any additional services required, which is standard in the moving industry.

While we understand that moving can be stressful and unexpected adjustments to pricing may feel frustrating, these are regulated and transparent practices, not breaches of contract. Customers always have the right to review charges and file a formal claim if they believe an error has occurred.

Additionally, leaving a second review repeating the same claims was unnecessary, as our team already addressed your concerns in prior correspondence. Reposting does not add new information and can create confusion for future readers.

We take customer feedback seriously and regret that this move did not meet your expectations. However, labeling our company as dishonest is inaccurate and does not reflect the thousands of successful moves we facilitate nationwide.

Thanks,
Frontier Management

Rated 1 out of 5 stars

So disgusted with their work

So disgusted with their work! Broke our stuff-were super disrespectful and scammed us. Doubled the value and invented crazy fees!!! I'm beyond infuriated never hire those gross thieves !

August 12, 2025
Unprompted review
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Reply from True North Moving

Hello Beatriz,

We understand your frustration and regret that this was your experience, but we must firmly reject the accusation that our company engages in scamming or theft. Frontier Moving Solutions is a licensed interstate moving broker operating under federal regulations. Our role is to schedule and coordinate moves through our carrier network, while the final charges are determined at pickup by the carrier based on verified inventory, actual space/weight, and any additional services provided.

While unexpected charges can be frustrating, they are not “invented”—they are federally regulated surcharges (such as for additional packing, long carry, or shuttle services) that only apply when required. If you feel these were applied in error, the correct path is to file a dispute or claim so that it can be formally reviewed.

We also take seriously your concerns about damage or disrespectful behavior. That is not the standard we expect from our carrier partners. All customers have the right to file a claim for damages, and our team is available to assist in guiding you through that process.

We value transparency and accountability, and while no moving process is perfect, labeling our company as “gross thieves” is inaccurate and does not reflect the way we operate or the thousands of successful moves we facilitate nationwide.

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

used a terrible third party mover. Changed our price close to moving day

First close to the time of pick up they basically doubled our price because we added a few things. They used a third party moving company which was terrible. The experience we have had so far with the third party company hired to move our items.
Express Movers is as follows. The gentlemen only spoke minimum English. They had to use the phone to communicate more than basic English. They didn’t mark or tag any box or item.
when they delivered the items, things that were missing: a 55 inch TV, A NEW chrome ceiling fan, two irreplaceable pictures. 1-our son’s cub scout uniform with all his awards and a picture of our son’s college campus from the 1970’s, a coat rack was broken and most of the boxes were either badly bangled or the plastic cracked.
I have placed a claim with CSI. We will see how it goes.
Terrible terrible, terrible, experience. ...For the expense!
Well Frontier Moving Solutions replied with a regular, I am sorry reply. Yes, they are a moving broker. That means they should be vetting MUCH more careful the contractors they use and responsible for whom they broker out to. Then having to file a 3rd party claim that can take up to 120 days. Wow. Not good business at all. They will never get a recommendation from us unless they compensate us some how. Our personal insurance should not be involved. Frontier Moving Solutions hired a company ( independent contractor-contract was still in Frontier Moving Solutions name. That company did a terribly unreasonable job. Frontier Moving solutions reps sounds so nice on the phone then they stick you with a company that doesn't even tag the boxes and then drivers go through your items and clearly take what they want. Awful business. I was a business owner for many years and hired many independent contractors. I ultimately had to take responsibility of those independent contractors if something went wrong. I made sure I made things right with the customer. I didn't just say oh they are independent and dismiss their egregious errors and stealing or misplacement of items. I wrote an email to both Heather and Marisa if you want to talk about this further.
I am also going to pursue to know if the drivers were legal immigrants or illegally. They couldn’t speak hardly any English and had to play a recorded message on the phone. I want to know if they actually passed their licenses test!

July 11, 2025
Unprompted review
True North Moving logo

Reply from True North Moving

Hello Marianne,

We are very sorry to hear about your experience and the issues you’ve described. To clarify, Frontier Moving Solutions is a licensed interstate moving broker, which means we coordinate and schedule moves through our carrier network. The actual pickup, transport, and delivery of items are carried out by the assigned carrier.

We understand your frustration regarding the pricing changes. Estimates are based on the inventory provided at booking, and adjustments are made by the carrier at pickup if additional items, volume, or services are required. While this is standard across the industry, we recognize how stressful it can feel so close to moving day.

Regarding the damages and missing items you mentioned, we are glad to see you have already filed a claim with CSI Pros, the independent claims company that handles all damage and loss reviews for interstate moves. This is the proper channel to ensure your concerns are formally investigated and resolved. Our team remains available to assist you in tracking and supporting that process.

We regret that this move did not meet your expectations. While challenges do occasionally occur in long-distance moves, we are committed to helping our customers through the claims process and continuing to improve communication and coordination with our carrier partners.

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Please don’t support these guys! You will be sorry!

I paid top dollar for Frontier Moving Solutions to move my items from Roanoke Virginia to Denver Colorado. Their movers showed up on the wrong day when I was out of town. They then put my items in a local storage space. I called several times to see when they would be able to move my items to my home. They just fed me times … 5-10 days … a week later it was 6-10 days. Days would go by with no update. Eventually they wore me down and I agreed to pick up the items myself having slept on an air mattress for weeks. I did not sign any release form saying that the insurance I paid for no longer covered the items they moved into the storage space. They never informed me that I would be liable for their mishandling of my items. It appears they dropped and damaged the screen of my 65” Sony OLED. The whole corner is bent and the screen is shattered in that area. A Scandinavian design bed frame and leather chair was damaged too. All these items were packed, handled, and moved by them into the storage space. I only asked them to please reimburse me for the damaged television. They said it was not their responsibility and that the insurance I paid for would only cover 60 cents per pound anyway, and so didn’t really didn’t matter if I was covered or not. I could believe they said that. They asked if I had pictures … I said I did and they hung up on me after they said it didn’t matter. They know they did wrong. It’s too small an amount to seek legal help. They’d rather take a bad review than do what it honest and right.

August 22, 2025
Unprompted review
True North Moving logo

Reply from True North Moving

Hello Erich

We are sorry to hear about your experience and regret the frustration this caused. To clarify, Frontier Moving Solutions is a licensed interstate moving broker. Our role is to coordinate and schedule moves through our carrier network, while the actual handling and transport of belongings is performed by the assigned carrier.

With regard to insurance and coverage, all interstate moves fall under federal law, which provides a standard “released valuation” of $0.60 per pound per item unless a customer elects to purchase third-party full-value protection. This is not unique to our company, but an industry-wide requirement regulated by the Department of Transportation.

We never want a customer to feel unsupported, which is why the proper process for situations involving damage is to file a formal claim. This ensures that issues are documented and reviewed in accordance with federal guidelines. Our team is available to help guide you through that process so you receive the resolution available to you.

We understand how upsetting it can be to experience damage during a move and we truly regret that this was your experience. While no moving process is without challenges, our commitment remains to transparency, accountability, and supporting customers through resolution. Please reach out to customer service at 954-416-9655 to discuss and see if we can help make things right!

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Do Not Hire Frontier Moving Solutions

In July, I hired this company to move my belongings from Washington State to Wisconsin in the beginning of August. I paid half the quote up front, and the remaining balance was to be paid half at pick up, and half at drop off. A few days later I received an email stating they have been trying to get a hold of me. I had not received any calls, texts, or other emails. I called the company, and spoke with a second representative. She wanted to go over the items I needed to move. It turned out the original person I spoke with entered in the information incorrectly, which caused my quote to up a considerable amount. I asked about a refund, but she said it was too late. So I had no choice because I needed to move. After the phone call, I looked at my original agreement, and it said that I had three days to cancel and get a refund. The email and phone call happened on the fourth day. When the movers showed up, we went over the list of my items, and was accurate, but now they said it would cost more because it will take more room due to extra items, and big items. I told them there wasn't anything extra, the list they had matched exactly with what I had packed, and that they were aware of the item sizes. They wanted to charge me even more money. I spoke with a third representative, but she was unwilling to help. I was told it would take 7-10 days to get my stuff, it took 14. When the movers arrived, I noticed they weren't the original ones. When they opend the truck, I saw all 27 of my boxes completely smashed, two tv's that were boxed had severely damaged boxes. When I questioned the movers about the condition of my property, they just gave me blank stares. I spent my last $5,000 moving, and now I have to find the money to buy 27 more boxes to repack all my belongings. Not to mention unpacking every box to see what's damaged and/or broken.

August 16, 2025
Unprompted review
True North Moving logo

Reply from True North Moving

Hello Esteban,

We regret that you feel this way about your experience, but we must clarify several points for accuracy and transparency. Frontier Moving Solutions is a licensed interstate moving broker. As such, our role is to assist with scheduling and routing through our carrier network. This is clearly outlined in the documentation provided at the time of booking. Final charges are determined by the carrier at pickup and are based on verified inventory, the actual space/weight required, and any additional services needed.

Regarding your cancellation concerns, all agreements contain a federally compliant three-business-day cancellation and refund policy, which was included in the documents you signed. Your request unfortunately came after that period had already expired, at which point the deposit was non-refundable.

As for the condition of your shipment, the physical handling and transport of items is performed by the carrier—not by Frontier directly. We do not condone or excuse poor handling, and all customers are entitled to file a formal claim for damages or losses. We strongly encourage you to do so, and our team is available to guide you through that process to ensure it is handled properly.

While we understand the stress that can come with a cross-country move, labeling our company as dishonest or suggesting that you were left without options is not accurate. Our goal has always been to provide transparent information, assist in coordinating moves, and help customers resolve issues that may arise.

We take customer feedback seriously and will continue working to improve communication and expectations, but we also stand by the integrity of our business and the services we provide to thousands of customers nationwide. We would love to see if we could maybe connect and provide some type of resolution. Please reach out to customer service at 954-416-9655 to discuss.

Best Regards,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Highly INCOMPETENT AND UNETHICAL

Highly INCOMPETENT AND UNETHICAL. STAY AWAY! Felt like we were dealing with THIEVES & SCAMMERS! I cannot even begin to explain the disappointment of our experience working with Frontier Moving.

We received a quote for around $2,500 for our move and we confirmed numerous times with the sales agent and customer service, the inventory list, dates, details of pick up and drop off, and number of boxes for our cross country move. Despite this, on the day of the move, the truck arrived and the movers proceeded to threaten us saying we had way more stuff than they expected to move and they had to ADJUST the price to $4,800+ or they were going to LEAVE. We had this day booked since we were flying away the next day for the move and obviously with 24 hr. notice it is IMPOSSIBLE to find a new mover. This experience was EXTREMELELY difficult to deal with and in addition to the increased small fortune they charged us, it was also a stressful experience dealing with the movers threatening to leave.

The explanation we were given was that our black zipper bags with zip ties were not sufficient and they all needed to be boxed up. And that the inventory was more even though we had LESS inventory than what was QUOTED and CONFIRMED numerous times!!!

Funny enough, at arrival, none of the black bags were in boxes!!! UNBELIEVEABLE, they loaded them as is anyways. It felt to us like they simply were unethically increasing the price and pressuring us with the bait and switch to DOUBLE our move price or leave us stranded. They also added multiple bogus charges such as a wait and long haul for hundreds of dollars each which were added arbitrarily, of which we have evidence.

Ideally that would be where the disappointment with Frontier Moving ends but that was not all. On the receiving end there were several serious and costly mistakes made by the movers. To start off they were late on arrival. In addition, there were a number of things that were DAMAGED, including damage that occurred to the bed, bedside table, and the complete loss of the screws to re-assemble a table! They ended up leaving the table unassembled and in the middle of our apartment so we have to buy screws and put it together ourselves or throw it out altogether.

Overall, STAY AWAY! They have some good reviews which led us to book them and it was a terrible experience. DO NOT WORK WITH THIS COMPANY!

August 14, 2025
Unprompted review
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Reply from True North Moving

Dear Anonymous Client,

We take strong exception to your characterization of our company as “scammers” or “thieves.” Frontier Moving Solutions is a licensed interstate moving broker operating under federal regulation, and to suggest otherwise is both inaccurate and unfair. All customers are provided with written documentation before booking, clearly explaining our role, the estimate process, and the fact that final charges are determined by the carrier at the time of pickup based on verified inventory and services rendered.

We also find it concerning that such extreme accusations were made anonymously. Hiding behind anonymity while making damaging claims does not lend credibility to the review and makes it impossible for us to verify the details of your move or assist with any resolution.

While moving can be stressful and costs may increase if the actual items, packing needs, or services differ from the original inventory, that does not amount to unethical behavior or fraud. Additional charges such as long carry or packing fees are industry-standard and are itemized on all contracts. Furthermore, every customer has the right to file claims for damages or disputes, and our team is here to help facilitate that process.

We stand by the integrity of our business and the thousands of satisfied customers we’ve assisted nationwide. We encourage anyone reading this to look at the full scope of our customer base and understand that this review is not reflective of our company’s practices.

Best Wishes,
Management
Frontier Moving Solutions

Rated 1 out of 5 stars

Do not use this company!

Do not use this company. We were initially quoted 3900 to move from Colorado to New Mexico. Not a tough move by any standards. They will lie to you as long as they get that first deposit at which point you have no choice. When it came time to have their "assurance guaranteed" call, based on what we told them, our price jumped to over $5000 and they wanted 40% up front even though I had already put down the initial payment (which was roughly 35%). Fine, we had no choice and the guy I spoke with was anything but helpful. He couldn't articulate why the initial payment was 35% and now they wanted 40%. The math was just not making sense. The day of pick up came and all of the sudden they didn't have enough room and the quote jumped to over $8,000. We grinned and said fine. I mean they were already there picking our stuff up. That was August 4. They initially said that our stuff would be delivered in between 1-10 days. Today is August 15th and we still do not have our stuff. I get a call from them today and they tell me my stuff is coming tomorrow. To boot, we don't get a discount for our stuff being grossly late and she tells me over the phone that they reserved the right to be 5-15 days after the initial delivery date which was August 7. Long story short, the contract means nothing. They change it how they see fit and when they see fit. I wish I had known about this company's practices before I signed. Do not make the same mistake! Go ELSWHERE. I hope my stuff gets to us soon.

August 15, 2025
Unprompted review
True North Moving logo

Reply from True North Moving

Hello Miguel,

We are sorry to hear that your moving experience has been frustrating. To clarify for transparency: Frontier Moving Solutions is a licensed interstate moving broker, not the carrier itself. Our role is to provide scheduling, routing, and estimates based on the information provided at booking. Final charges are determined by the carrier at the time of pickup and are based on the verified inventory, actual space/weight used, and any additional services requested. This process is outlined in the documentation signed at the time of booking.

We understand that pricing changes can be upsetting, but they are directly tied to the actual inventory and services required for your move. Delivery timeframes are also subject to federally regulated windows, which can extend up to 30 business days depending on scheduling, routing, and logistics.

While delays are rare, they can occur, and we regret that this impacted your experience. Please know that our team remains available to assist with updates, claims, or concerns as needed.

We appreciate your feedback, as it allows us to continue improving communication and service for future customers. Please reach out to our customer service department at 954-416-9655 so we can assist you through the resolution process.

Best Regards,
Management
Frontier Moving Solutions

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