I rang the office today and spoke to Mathew scorer who went through everything with me and sorted everything out for me. his manner was excellent professional and polite. Mathew is a credit to true po... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Finance especially pension talks leave me in a muddle. Rebecca was great. She was helpful, concise and made me feel more in control about my situation. I would heartedly recommend True Potential to an... See more
Company replied
Phoned TP today needing help with some forms. Natasha guided us through them, such a pleasant experience to a very puzzling way to supply information. Thank you Natasha for taking your time today, you... See more
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Staff member rang soon after online request. Angel took time to explain in an easy to understand way what details and questions she needed from me. She answered all my queries professionally and in a... See more
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Company details
- Financial Consultant
- Financial Institution
- Investment Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About True Potential
Written by the company
With over 500,000 clients, £30 billion of assets on the platform and a decade of success, we’re experts in helping people reach their financial goals. Whether it’s planning for retirement, investing for growth or simply taking control of your finances, we’ve got the expertise to help.
The True Potential approach aims to help you do more with your money by providing expert financial advice (True Potential Wealth Management), innovative investments (True Potential Investments), dedicated support, and award-winning technology.
Once we’ve set up your personal financial plan, you can track every aspect of it by app and online. If you ever want to make a change, add some money or make a withdrawal, it’s only a few taps away. Plus, whenever you have a question our friendly Relationship Management Team are here for you.
If you’d like to find out if our service is right for you and how we can help you do more with your money, please get in touch. There’s no obligation and our friendly team will talk you through your options.
With investing, your capital is at risk. Investments can fluctuate in value and you may get back less than you invest.
True Potential Wealth Management LLP is authorised and regulated by the Financial Conduct Authority, FRN 529810. www.fca.org.uk
True Potential Investments LLP is authorised and regulated by the Financial Conduct Authority, FRN 527444. www.fca.org.uk Registered in England and Wales No OC356027
How we offer you more.
Written by the company
- Expert financial advice.
- Long-term goals are unique to you, which is why we’ll design a financial plan that’s personalised for your circumstances and aspirations. Our highly qualified financial advisers take a holistic approach to creating, supporting and reviewing your plan.
- Access to innovative investments.
- We understand that you want two things from your investments, to maximise your returns within your chosen risk profile and reduce the risk of volatility. Our chosen investment solution, the True Potential Portfolios, aim to achieve both these goals whilst driving down costs.
- Dedicated video, phone and email support.
- When it comes to finances, having someone to talk to is essential. Our friendly customer care team are on hand to answer any questions you may have – whether it’s about your financial plan, your account, or money in general.
- Award-winning technology.
- As part of our service, you have 24/7 access to your whole financial plan with our mobile app and desktop site. This unrivalled view of financial life puts you in control and empowers you to do more with your money.
Contact info
Gateway West, Newburn Riverside, NE15 8NX, Newastle upon Tyne, United Kingdom
- 0191 625 0350
- contact@truepotential.co.uk
- truepotential.co.uk
Reach your true potential.
4.9
Excellent
21K reviews
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I rang the office today and spoke to…
I rang the office today and spoke to Mathew scorer who went through everything with me and sorted everything out for me. his manner was excellent professional and polite. Mathew is a credit to true potential and rememberd from his notes to ask how my wife is doing because she has cancer.!! that is called being genuine. the try potential team are excellent.many thanks mr martin.
May 8, 2026
Reply from True Potential
Hi, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Matthew.
Traditional and professional
The company is professional. You speak to humans every time you call, not automation.
May 8, 2026
Unprompted review
Reply from True Potential
Hi Fiona, thank you for taking the time to let us know about your positive experience.
Reply from True Potential
Hi Mark, thank you for taking the time to leave a review.
Excellent service from Maria.
Maria called me as soon as I put in the request online for a call, and arranged for an appointment at a convenient time. She gave me all the necessary details I would need for the appointment and thoroughly checked that I knew all the information I needed to complete before the meeting. Excellent service, thank you.
May 5, 2026
Unprompted review
Reply from True Potential
Hi Alan, thank you for taking the time to share your experience with us. We're delighted to hear about the help that you received from Alan.
Tom was so helpful with completing the…
Tom was so helpful with completing the annual review.
Very friendly service with patience.
May 6, 2026
Unprompted review
Reply from True Potential
Hi, we're delighted to hear about the help you received from Tom. Thank you for leaving a review.
Sophia Higgins helped make my annual…
Sophia Higgins helped make my annual review easier when speaking on the phone
May 7, 2026
Unprompted review
Reply from True Potential
Hi Warren, we are delighted to hear about the help you received from Sophia.
I Spoke to Maya at True potential in…
I Spoke to Maya at True potential in reference to transferring in one of my pensions. For me this seemed a little daunting, but Maya was there to talk me through the whole process to it's conclusion.
I found Maya extremely professional with her advice and instructions, and never once did I feel rushed or panicked. For me, these kind of experiences worry me, but I felt I mattered.
I was then passed onto Hamish who also wad very patient and knowledgeable regarding my pension transfer. Brilliant customer service all round.
I have been a client of True Potential since 2019, and have always found them very easy to deal with, and will endeavour to sort any problems or enquiries I have.
Thanks again.
Kevin Andrews
May 7, 2026
Unprompted review
Reply from True Potential
Hi Kevin, thank you for taking the time to share your positive experience with us. We're pleased to hear about the help you received from Maya and Hamish.
Reply from True Potential
Hi Mark, thank you for taking the time to leave a review.
Annual Review
Alex was very helpful with my Annual Review and stayed on line with me whilst I finished it. I suffer with form phobia so it was a great relief to have Alex on the end of the line.
May 7, 2026
Reply from True Potential
Hi Malcolm, we're delighted to hear about the help you received from Alex. Thank you for leaving a review.
Reply from True Potential
Hi, thank you for letting us know about your experience.
Helpfulness of 3 staff members I dealt…
Helpfulness of 3 staff members I dealt with on the phone. They were extremely patient, courteous and informative. I am not a regular internet user so it was reassuring to be dealing with staff who took time to explain each step of the review process, ensuring at each stage that security information was verified.
April 24, 2026
Reply from True Potential
Hi Isobel, we're pleased to hear about the help you received. Thank you for taking the time to leave a review.
Emily was a very pleasant
Emily was a very pleasant, knowledgeable and professional young lady. Had all the answers I needed.
May 7, 2026
Reply from True Potential
Hi James, we're delighted to hear about the help you received from Emily. Thank you for leaving a review.
First Class
Nice phone manner, lovely non intrusive conversation.
A beginning, middle & end which is a breath of fresh air nowadays.
First class customer friendly service.
May 7, 2026
Reply from True Potential
Hi Colin, thank you for taking the time to let us know about your experience. We appreciate your feedback.
An overall helpful and pleasant…
An overall helpful and pleasant experience dealt wth very efficiently.
May 7, 2026
Reply from True Potential
Hi James, thank you for letting us know about your positive experience.
Reply from True Potential
Hi Moira, we are happy to hear about the help you received from Alex.
Fantastic company
Fantastic company, very efficient and helpful staff. Funds are very well managed and financial advise is always readily available. Highly recommend.
May 7, 2026
Reply from True Potential
Hi Patricia, thank you for taking the time to let us know about your experience. We appreciate your feedback.
Steven Wright was very pleasant and…
Steven Wright was very pleasant and dealt with my request efficiently and professionally
May 7, 2026
Unprompted review
Reply from True Potential
Hi Helen, we're pleased to hear about the help you received from Steven. Thank you for taking the time to leave a review.
Reply from True Potential
Hi Pamela, thank you for letting us know about your positive experience.
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