TrueProfile.io Reviews 607

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

1. True profile is very prompt in replying . 2.Very professional in their dealings. 3. Probably true profile needs to be a little flexible and not go by the book. This is true for cases which are h... See more

Rated 4 out of 5 stars

Everything was perfect. However it gets confusing as documents are loaded on a different screen than the one that says verify and passport or ID you just have to guess if it is a part of verification... See more

Rated 5 out of 5 stars

I got my work experience certificates verified on time without delay. Joe Monares has been very helpful and answered all my emails when I needed to ask about few things. Joe also did help me to uplo... See more

Rated 5 out of 5 stars

I feel 5 Star rating is very much appropriate for the True Profile team. Well, because they are very prompt and perfect in getting the certificate even before the dead-line. In case of any query from... See more

Company details

  1. Human Resource Consulting

Information provided by various external sources

TrueProfile.io is powered by the DataFlow Group, a company which has been serving the PSV needs of government entities, authorities and companies around the world since 2006. By being built upon blockchain, TrueProfile.io’s aim is to provide these services in a modern environment which ultimately provides applicants with a portable, digital, professional portfolio while providing employers with the verified information they need to make the best hiring decisions.


Contact info

3.9

Great

TrustScore 4 out of 5

607 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

True profile is trustworthy

I have been anxious to get my true profile verification processing done and Mr. John has been really helpful in assisting me with my concerns. He's really quick in answering any questions, and also he made it easier for me in contacting data flow, he puts me at ease. The verification was smooth and their team always made sure to update you on what's going on with the processing.
True profile is trustworthy!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

TrueProfile.io was very prompt and apt…

TrueProfile.io was very prompt and apt with their replies. They were very direct and informative. They were really a big help in responding with my concerns regarding verification report retrieval. Their customer care and support team is really commendable! TrueProfile is superb!

May 29, 2023
Unprompted review
Rated 3 out of 5 stars

I've made payment according the…

I've made payment according the verification bundle and the process started. A few days later, I received an email for additional charges which is not stated for what. I'm still confused why I was charged extra whereas my other friends were not charged.

May 30, 2023
Unprompted review
Rated 4 out of 5 stars

More than 2 weeks , problem solved

It has been now more than 2 weeks since I submitted my reports for transfer to another authority (Department of Health Abu Dhabi)
and till now didnt get the report !
I Purchased that new Verification Package from Trueprofile and with my Premium Subscription , I have the Advantage to transfer my newly Purchased and Verified reports to another authority free of charge once Every 3 months
and that is why we Purchase from Trueprofile not Dataflow. inspite of the extra money i will pay later for Verification extra Documents separately that is not covered at trueprofile packages

But now if you want me to pay for transfer , you are committing violation , and I can say there is no Value from Purchasing any Package at trueprofile anymore
Im respecting you , But no getting the same fro you,
no one helps , only alot of useless messages with dataflow support , but you Trueprofile got your hand off

Please respect your customers , I purchased this package before all this changes you made, you cant apply charges on me for any report transfer, that was your regulations when I Purchased the Verification package , otherwise no one should purchase any pachages from Trueprofile , and which is by the way higher cost than if done through Dataflow directly

Update : problem solved with Trueprofile support team
It took time but eventually some satisfaction

April 4, 2023
Unprompted review
TrueProfile.io logo

Reply from TrueProfile.io

Dear Mohamed Ajour,

We sincerely apologize for the inconvenience you experienced during your recent interaction with our company. Our Applicant Support Team has already reached out to you, and we have processed a partial refund as a gesture of goodwill.

We would greatly appreciate it if you could kindly let us know if you were satisfied with the resolution provided for your issue. Your feedback is essential to us as we continuously strive to improve our services and ensure customer satisfaction.

Thank you for your understanding and patience.

Best regards,
MR
TrueProfile.io Team

Rated 4 out of 5 stars

1.The end result made it great

1.The end result made it great, though it took time.
2.Senior doctors in the field of Medicine should be dealt with differently, since they have gone through a series of checks and balances.
3.To ask for marks obtained half a century ago is a wild goose cheese, with what purpose?
4.Maturity of the organisation lies in being flexible and customer friendly. Do not throw the rule book at them.
5.It is of no meaning asking at the end of a mail,"Anything else I can do for yo?"

April 2, 2023

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