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Truescents 

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Rated 5 out of 5 stars

got a gucci flora, baccarat rogue and ombre nomade, loved gucci one the fragrance is exactly same as the original one. Loved the Baccrat rogue 540 as well. Will order more in future, such a good pric... See more

Rated 1 out of 5 stars

I ordered on 26th of July and it’s one month and I am still waiting on my order. I tried to contact these guys and reply I got is that there was a problem with Canada post. It’s really bad service and... See more

Rated 4 out of 5 stars

The whole process was very good. I’m impressed how accurate they are. Only downside was one of the tops were so tight I pulled the spray out with it and spilled out the bottle. Was surprised with 2... See more

Rated 1 out of 5 stars

I choose fast delivery and pay extra they said your product delivered will be in 3 days, but the delivery is late

Company details

Written by the company

True Scents is a Canadian fragrance brand dedicated to creating high-quality perfumes inspired by some of the world’s most iconic scents. Our goal is to make luxury-style fragrances more accessible, without compromising on quality, longevity, or customer experience. All of our fragrances are carefully blended using premium fragrance oils and crafted to deliver long-lasting performance. We offer a wide range of scents for men, women, and unisex preferences, designed for everyday wear as well as special occasions. True Scents operates both online and through physical retail locations, serving customers across Canada. We take pride in transparent communication, fast order processing, and continuously improving based on customer feedback. We encourage customers to share their honest experiences, as every review helps us refine our products and service.

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Breach of guidelines

All reviews

(57)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Missing perfume

Hi
I ordered 4 perfumes during new year deal
Firstly i waited 2 weeks very patiently to get the perfumes, and i paid full amount and i was expecting all 4 perfumes
But when i got my delivery today, i got only 3 perfumes and i was missing one
Also i haven’t received any communication from you guys, about “out of order” product or any other reason..

i ordered first time through this company, me and my wife both ordered 4 perfumes for ourselves, 2 each
But at least they should be honest with the customers

We can understand of there is any shortage or any reason, when they put 3 perfumes in the bag, they knew they were missing one, they never send us any email or any kind of communication

And i know for sure, i am not gonna get any reply for this poor customer service
But this is social media power, if u can gain customer’s due to social media, then u can get ruined too
I am gonna wait for the solution for a while
If i don’t receive any response
I will see what we can do from our end
But very very poor services
I thought young guys have open good business, and i was proud.. but now i realize.. we all have indian blood at last
I am india too,
Anyways..
my cell - 4036061726

December 28, 2025
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Reply from Truescents

We have already sent you missing perfume Replacement for Free Via Express shipping and informed you via email

please let us know if you have any other problem so we can help

Rated 2 out of 5 stars

Packing not properly i order three…

Packing not properly i order three perfumes but one is leaking from top

December 28, 2025
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Reply from Truescents

you can contact us at sales@truescents.ca for your replacement if you haven't received yet

Rated 1 out of 5 stars

I ordered perfume from you guys

I ordered perfume from you guys. But there is some trouble with the canada post because of that i didn’t receive my order yet . Moreover ,they didn’t giving me any reply through the email. I need my refund for that .

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

overall

overall, all fragrances are great. I order six . I loved it. I’ll place order again

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

got a gucci flora

got a gucci flora, baccarat rogue and ombre nomade, loved gucci one the fragrance is exactly same as the original one. Loved the Baccrat rogue 540 as well. Will order more in future, such a good price for these heavenly fragrances. Thankyou for making these fragrances at affordable price.

August 25, 2025
Rated 1 out of 5 stars

No show …

I ordered a few items from this website and three weeks on, have not had any communications from them regarding the orders’s progress, unfortunately. Emailed twice- no response.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Took about two months to get

Took about two months to get, then I got women scents that I didn't order, I'm a guy and order all men scents and got female scents, Wil never order from this company ever again, horrible business.

August 15, 2025
Unprompted review

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