I Had grass fitted in September 2023 and am still waiting for a fault to be fixed. I have contacted both Trulawn and the fitter of the grass many times and keep being advised something will happen but never does. Customer service is shocking its now 8 months down the line and the grass is still faulty with no sign of replacement. I'm just getting ignored now so hoping a public review might help.

We feel like we were sold the POOCH grass with unrealistic promises! Supposedly, it would NOT smell of urine, like the "cheap alternatives"! My husband noticed the smell after it being laid for just ONE week! By 2nd week, despite some heavy rain, the smell is still there! I have heavily hosed the garden to "reactivate" the anti-odour product - but the following day it still smells! We have a family gathering this afternoon, abd the weather is lovely (for first time this year) and our garden smells of wee!!! We will definitely be telling other friends what a waste of money it is, we are so disappointed!

From start to finish these people were amazing - Daniel came along with samples, really knew his stuff and was able to advise on the best product for my lawn and my family. The admin staff were great at helping organise the install, and made sure to keep me up to date with the process. The installers were really friendly, polite and worked so quickly! They did a great clean up job afterwards, and they gave me information on maintenance. If you are after artificial lawn then these are the people for the job!

Excellent service from first enquiry to completion of installation. I have recommended unreservedly to my next door neighbour. Also, a very reasonable all-in price.

We recently had the Supreme ‘grass’ laid in our garden and we couldn’t be more pleased with both the experience and end result. Particular thanks to Aaron who came to give us a quote (and answered lots of question!), and to Adam and the team who were friendly, professional, and completed the work in just two days.

Thanks so much, our garden looks fabulous and we couldn’t be happier.

Fantastic team here lead by Brian. So very good.

Fantastic product. Good price, guys that fitted it were quick professional and helpful

We recently had artificial grass installed in our back garden through Trulawn. The whole quotation process with Zia was fast and simple, and the installation mirrored this to! The guys on site were extremely friendly and efficient, and we absolutely love our new garden! Thank you to all of you! Xxx

Your saleswoman Debbie sold your product excellently with confidence and commitment and your team installed the grass.

I’m happy with Trulawn Job ! Everything is done professionally ! It was two boys one was name Brian i forgot the other guy’s name 😀but thank you 🙏 guys so mush ! 😎😎😎

What a transformation!! I thankfully have a lovely lawn but a large 35m2 decking that was always shabby looking no matter how many times I oiled it, sanded it then painted it and feels like I wasted hours on it. The costs for all of these materials are not cheap either! The slightest bit of rain made the decking treacherous and many unintentional splits have been done over the years…!
The Trulawn service was great from the minute I picked up the phone for a quote through to installation. The price was a third cheaper than other big companies I had quotes from. So would definitely recommend.
I have a beautiful useable space that feels like carpet to walk on and is just so clean and looks amazing.
It took less than a day to lay and even had an underlay for decking to make it softer. I wish I had done this years ago and saved my aching back 😄

Trulawn - York

Absolutely delighted with everything Andrew and the team did for us. We were shown every option and had the benefits of each alternative explained.

The installation was carried efficiently and to a very high standard. We couldn’t be happier.

Really happy with our new lawn. Zee and his team were very efficient and friendly and left the area very clean and tidy. Would reccomend Trulawns services to anyone!

Very quick quote and fitting. The fitting team were excellent and the product is great. New payment system isn't working but that's a very minor thing.

The team did a good job. They were nice and friendly and left the area clean and tidy.

Zia and his team transformed our garden! I cannot praise their hard work, dedication and attention to detail enough.. all of the team were extremely polite and respectful and I will be using them again to makeover my front garden and also have no hesitation in recommending them.
Thank you once again!

We had a few quotes to get our lawn transformed but Trulawn were the most informative and reliable.
They visited the house and took some measurements and that evening sent me a reasonable quote. We arranged a convenient time for the work to be carried out and we could not be happier with the results. The guys were professional and informative. The whole process took less than two days. We would 100% recommend Trulawn.

A really professional service from Zia and his team. You have made an amazing difference to the garden and the children can now play without getting soaked in mud You all worked so hard to complete the project and we are really impressed with the results.

Fantastic job done by 3 professional and polite men! Very pleased indeed, and thank you for all the updates and to the workmen for working in the rain!

Faultless from speedy quote,very professional fitting,excellent product and good price.Extremely pleased.