There's features I'd like to have. For slides, I want to remove the background in pictures. I couldn't find that function. For animations in Slides, I want to change the pivot point on objects and i... See more
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Amazing product for an affordable price! Truly Office exceeded my expectations with its apps, features and support. You get the complete package and some more in a simple one-time purchase. It works s... See more
This is as close to MS Word as any write program can get. Having had MS Word before, it is like coming home. I've tried Word Perfect and Apache Open Office and struggled with both, especially not havi... See more
I ordered the Truly Office Family Lifetime License and followed their directions, entering my activation code. That took me to a store where they wanted me to buy it again. No one answers their pho... See more
Company details
Written by the company
A full suite of office software that integrates into your life so seamlessly, you’ll actually be productive. Easily access all your documents from anywhere, so you can work where you do your best work whether it’s on a train, in a coffee shop, or even at the office.
Contact info
1209 Orange Street, 19801, Wilmington, United States
- +1 307-317-4821
- master@trulyoffice.com
- trulyoffice.com
3.8
Great
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I use it daily to track the stock…
I use it daily to track the stock market; it works just the same as Excel. I am glad to have an option.
April 20, 2024
Reply from Trulyoffice
Dear Mike,
Thank you for sharing your positive experience with our product! We are so pleased to hear that you enjoyed your time using Truly Office and that everything was to your satisfaction.
Your wonderful feedback helps us to keep improving and ensures that we continue to provide the best possible service to our customers. We are glad that our website served your needs well.
If there’s anything else we can assist you with or if you have any suggestions for further improvement, please don’t hesitate to contact us. We look forward to your next visit!
Best wishes,
Truly Office Customer Support Team
I love the product!!!
I love the product!!!! However the customer service has a lot to be desired. I wish there was some kind of video support program.
March 1, 2024
Opening Word documents is cumbersome.
Opening Word documents is cumbersome.
1-Open Trulyoffice
2-Open new document (even if I'm not needing it)
3-Then open a Word document.
At least with MS Word all I had to do was click on it.
April 12, 2024
Eric was helpful in getting my issue…
Eric was helpful in getting my issue corrected and was nice to deal with
April 29, 2024
Unprompted review
Doesn’t work on an ipad
April 17, 2024
Reply from Trulyoffice
Hello John,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you may have experienced.
We would like to clarify that our software is designed specifically for Apple Mac devices, and we ensure it performs optimally within this ecosystem. While we understand the convenience that cross-platform compatibility would offer, our software was never marketed to work on an iPad. This information is detailed in our product descriptions and supported device listings.
We are committed to delivering quality experiences and are continually exploring ways to expand our software’s compatibility. Your input is invaluable to us, and we will certainly keep your suggestion in mind for future updates.
If you have any further concerns or require assistance with our software on supported devices, please do not hesitate to reach out to our customer support team.
Warm regards,
Truly Office
I contacted the Truly help team with…
I contacted the Truly help team with some questions. Eric helped me with patience, clarity, and responsiveness. I would wholeheartedly recommend Truly Office and its support team, and I am glad I made the switch.
April 17, 2024
Unprompted review
I am comfortable with Trulyoffice…
I am comfortable with Trulyoffice software, It is familiar and easy to use. Had trouble downloading (obviously Microsoft at work) customer service was quick and efficient,also HUMANS.
April 5, 2024
Easy transition from Microsoft to TrulyOffice
I selected TO after reviewing the features, price, and reviews. I was not disappointed. TO replicates the Microsoft environment very well for documents and slides (haven't tried sheets yet). Getting up to speed is very quick. I like some aspects of TO user interface better than Microsoft. No contract to sign. And no ads. One problem I encountered was with email back to support. I never received any reply to my mails and when I called the support line, the person said they never received the mails.
March 28, 2024
I had problems with the install
I had problems with the install. Trulyoffice connected me with a technician by phone, who I gave permission to access my computer. It took him time, but he got through the tangles of my system and got it installed and running as it should! I feel they truly went to extra way to ensure the customer was satisfied!
March 26, 2024
Frustrated with this organization. I need to talk directly with a representative over the phone. My software is still not working on my iPad Pro. This has been over two weeks now & no response!
Give me some respect & courtesy. You took my money & walked away.
I think it’s time for me to publicize this as an indication of this company’s pitiful performance.
March 26, 2024
Reply from Trulyoffice
Hi,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Truly Office did not meet your expectations.
We would like to clarify that as per the information available on our website, Truly Office is currently supported only on Mac and Windows PC platforms. We strive to ensure this is clearly communicated to all our customers to make informed decisions about their purchases.
We are continually working to expand our compatibility to cater to a broader range of devices and hopefully roll these out before the year ends. Your satisfaction is important to us, and we appreciate your understanding as we improve our services.
If you have any further concerns or require assistance with Truly Office on supported platforms, please do not hesitate to reach out to our customer support team.
Best regards,
Truly Office Support Team
I had a difficult time with uploading…
I had a difficult time with uploading the softare. I had to contact the support staff several times and was given the same answer, until I made my last plea with the caveat I will cancel the order and ask for my money back, then I got the direct link for download. All my attempts with the "direct download" would yield to PCloud download which I did in part and then stopped and made my last email for help, at which time I received the link I needed to upload the software.
March 26, 2024
No spell check.
March 25, 2024
Excellent product!
March 6, 2024
Responds way quicker than Microsoft…
Responds way quicker than Microsoft Word. More productivity is possible!
March 5, 2024
Great tool
Great tool, even better price. Opens and creates MS compatible files. No recurring fees to use the software.
My main concern is that there isn’t a cross platform focus. Works great on my MacBook, but there isn’t a version supporting iPad or IOS. I am not always working on my Laptop.
March 4, 2024
ZERO INSTRUCTIONS OR GUIDANCE
I placed my order and received an invoice with the order number, that's all. There were no download instructions, no instructions at all. There is no means to download this to my computer - someone better figure this out quick and fix it for all potential customers or this company will fail before it really gets started.
March 5, 2024
Reply from Trulyoffice
Hi,
Thank you for taking the time to share your feedback with us. We appreciate hearing from our customers, even when the experience doesn't meet their expectations. We sincerely apologize for any inconvenience caused and would like to address your concerns.
After carefully reviewing our support email records, we see the email was successfully sent to your email address. It's unfortunate that you didn't receive our email, however, please know that we are here to assist you and would be happy to help resolve any issues you may have encountered.
Since then, we have resent the email address to the same email address you used during checkout and have also responded to your email message with your download link and product key when you reached out. It's essential to us that our customers feel satisfied with their purchases, and we take pride in delivering exceptional service whenever possible.
To further assist you and ensure your concerns are addressed, we kindly request that you reach out to us again through our phone or chat support on our website. Our dedicated support team is available to provide immediate assistance and work towards a resolution that meets your expectations.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to assist you further and regain your trust in our services.
Best regards,
Truly Office
Was easy to transfer items over to email system
Was easy to transfer items over to truly office ie. email especially. Minimal learning curve, mostly connections. Was able to get help from web site to figure it out.
March 4, 2024
Easy to order, fast email support, but haven't used it yet.
I have not yet had a chance to use the product, installing it this weekend. The purchasing of it was very quick and easy. I did not realize there a delay after my order until I received my license code and download link in an email. About an hour after I bought it. I suspect they wanted to validate my credit card fist. Their email support was very helpful in letting me know AND providing the license and download link even before their system emailed this info to me. Will check back in when I get to use it.
March 1, 2024
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