Trulytravel Reviews 

If I could give it a zero I would.

Been waiting over a year for a refund of the holiday they cancelled and they ignore all emails.
No customer service at all.
DO NOT BOOK WITH THESE PEOPLE UNLESS YOU ARE HAPPY TO LOSE YOUR MONEY!!!

This company shouldn’t even be trading, con men have better customer service 🤬
After having our holiday re booked for this year after 2020’s was cancelled. We’ve decided we don’t want to travel after all and want to cancel. However if you can get through to their call centre they either cut you off or you can’t understand a word they are saying. They have ignored all emails and the person on Facebook messenger just keeps saying someone will contact me, this has now been going on for 3 months 🤬

Booked and paid in full for honeymoon in august 2020. Received notification from airline in early June that flights were cancelled and received an email from teletext a couple of days before departure about cancellation. Told I could apply for full cash refund on 30.11.20 which I did. Called after 4 weeks and was told I needed to supply more information to another email which I did. Called after another couple of weeks and was told they had received email and were in process of refunding. Called again and was told no email had been sent so I resent all emails. Called again and was told refund was in process as email had been received. Called again to be told no email sent. Beginning to follow a pattern. Last call I made I was told by agent that I had requested a chargeback in early July. Remember they didn’t cancel until early august. Given then 14 days notice, contacted CMAGOV and TTA. Complaint I sent in December not even acknowledged. Shocking company. Disgusted that they are still allowed to trade. Avoid at all costs

I booked a holiday for October 2020 - I called to pay the full balance in July 2020, to be told that this holiday had been cancelled (understandably due to Covid) since July 2020, I have made numerous calls & sent numerous emails to get a refund of the deposit I paid. The agents have no idea, what to do, where to go, their answer is, you will get a refund. Most frustrating experience ever given the terrible times we are having. I'm reading other comments and it looks like a write off from me. I'm not going to get my money back

THEFT *******STAY CLEAR
Waiting refund 6 months due to pandemic holiday cancelled.
Jet2 have refunded Them my flights on 13th October and they still have my money and refuse to refund giving the excuse they are busy!!!!! THIEVES********
*******THIEVES******

This company trading as Teletext Holidays but are really 'Truly Travel' are the worst I have ever dealt with Have been waiting for a refund for a holiday bkd for June last year costing almost £2000! No pne answers phone get occasional emails promising refunds!! They are fraudsters and owe thousands of customers thousands of pounds! Today have been in touch with the Fraud Team who have done a report and I urge anyone who is awaiting a refund to call or email them The more peope who complain and bring to their attention the better Also join the Martin Lewis 'money expert'site Hopefully together we can make them pay us our money back They are still trading and more people will lose their hard earned cash Avoid this company at all costs theiy are criminals

Have been owed £2180 since March 2020 still waiting, still listening to same story every month that I will be receiving it by the end of the month
The Indian call centre staff are very good at intentionally lying and placing your call on hold for long periods in the hope you will hang up
Many times I have had calls dropped on purpose
Hopefully some good news the CMA have launched an investigation into this Thieving company over unpaid refunds after receiving thousands of complaints from people like ourselves
Hopefully I will get my money before waiting 1 YEAR which will be on March 29th 2021 !!!

If they had zero or minus it would definitely be that.
Truly Travel should be renamed TRULY TERRIBLE
TT AKA Teletext holidays are the worst of the worst in every respect.
Thousands of customers paid for holidays with their hard earned cash myself included and 1000’s are still waiting for a refund.
Despite over 40 hours of telephone calls and hundreds of emails and at least 16 guaranteed dates to refund our money from May 2020 we are still waiting.
If you don’t want to resort to filing a CCJ in order to force them to pay then don’t book with them, that’s my next step in order to get my money back
TT you will truly lose all your business going forward at this rate, as no one will trust you with one penny of their money which is no more than you deserve.
0 stars for every aspect of this cowboy outfit.
You should be ashamed.

Told lies since June they paid my hotel money back but no flight money ryanair have told me they have paid my flight money back to teletext Holidays in July. They have asked for my TT Reference number 33 times still no money back NEVER AGAIN WILL I BOOK WITH TELETEXT HOLIDAYS

Aka teletext holidays. DO NOT BOOK
Of anything goes wrong they will avoid you & try keeping your money

This company are a disgrace.PLEASE DO NOT BOOK with this company. They have made over a thousand people wait at least 6 months some a year for a refund.

TT794597 - UPDATE
These crooks trading as Teletext Holidays. I called the police and they redirected me to Action Fraud Line (03001232040) who were VERY interested to hear all about this company and my experience of it. I asked if I could pass on the details and was told that if anyone could call them giving the reference number that I was given, it all goes towards the evidence against them.
Ref is:- NFRC 210104208221
This complaint/action NEVER closes, everything, any little bit of evidence (so ALL your experiences add and build up the complaint). I had quite a wait to speak to an adviser/team member but was so satisfied that I did. If you could have as much detail as you can (names? Phone numbers? Figures/money charged? Dates?) it all gets noted. So your invoice(s), bank statements, (plus call your bank for chargebacks) if you paid using your debit card, and you will be protected if you paid through your credit card. The Metropolitan Police (in my case) said that this would be dealt with by Action Fraud in the first instance (money laundering was mentioned again and very much agreed the likelihood).
I hope you can use this information and set your revenge in motion- also I was told to pass over the AFL reference number when speaking with your bank. Please call and please pass this on so it may help others, too. AFL also continues to update you on any progress and this is not time restricted either. ‘Company check’ unbelievable information there but not allowed to post link I’m afraid, it’ll make your blood boil

This company also runs AlphaRooms so be aware. Do not book with either these clowns or AlphaRooms as I have been done over the same as everyone here but through AlphaRooms.

Be warned!

If I could leave “0” stars I would
Teletext holidays. Please do not use this company. No holiday refunds given to customers who are fighting hard for their money back
Keep well away

Teletext holidays - Truley Travel Ltd - have still not refunded my holiday money (April 20) after copious emails and telephone calls, were they will just hang up with out any assistance at all. People need to start getting the CMA involved its unfortunate it has come to this but this has been brought on by their own in efficiency TT728922

Following on from great forum legal advice yesterday. It would appear Teletext Hols (Truly Travel ltd) are no way ahearing to the Travel Trust Association TTA member standards. TTA have clearly stated expect refund delays upwards of 1 month in these uncertain times. Come on Truly Travel, this is poor practice leading to significant customer detriment. Refund still owed. Over 6 months now!! TT 744771

Booked a package holiday with Teletext Holidays last March our return flight from Varadero Cuba was cancelled we were left to make our own arrangements to get back to the UK we are still waiting for compensation on the extra costs

I WARN YOU !!! DO NOT BOOK WITH TRULY TRAVEL (trading as TELETEXT)
Called about a holiday quote
They booked the wrong hotel and resort and took payment while we were on the phone checking the confirmation.
This was then cancelled and we've been waiting since September 2020 for our refund.
After the errors were spotted we made Maxwell aware and he then advised that payment had already been processed.
We then asked for it to be refunded and the booking cancelled as this wasn’t where we wished to take our holiday.
Maxwell advised he would cancel and arrange the refund to be processed and it should take 14 days to show as a refund.
This call was then terminated.
Several weeks went by and I noticed that the refund had still not credited the cards so I called the customer service team.
09/10/2020 @18:17
On this call, I was advised it was in hand and would be refunded within 14 days.
Again I waited the recommended time and checked the cards again, Still no refund but given there were issues in the holiday industry with Covid I allowed a little longer.
01/12/2020 @10:54
Again on this call, I was advised it was in hand and would be refunded within 14 days, Given that I was told this the last time I called I asked for a team leader.
The advisor stated there wasn’t one available but she would ask for one to call me back within 24 hours ( no one did) I also filled out a complaint form on Teletext Holidays web page ( I am still to hear anything of that complaint)
Having got nowhere I left it and again allowed 14 more days.
28/12/2020 @12:54
Called again to chase refund and AGAIN was advised that the refund would be 14 days….AGAIN I asked for a team leader to be made available and was told again that no one was available…but again I patiently waited 14 more days.
20/01/2021 @16:36
Called to chase again (spoke to Amina) after waiting another three weeks. I was again advised that is was in hand and another 14 days to process……
I asked her for particulars of when I called and to confirm in writing that the booking had indeed been cancelled and to set in writing when the monies ETC would be refunded all I kept being told was “I don’t have access to those details right now” so she could not.
I also asked her to log a SAR (subject access request) and a complaint and was advised she couldn’t, I needed to email.
Not happy I firmly asked for a manager again …I was then placed on hold ….FOR 1HOUR AND 50 MINUTES likely in the hope I would just go away….
I hung up after this period and called straight back
On this second call (spoke to Maxwell) and asked for a manager, he said one was available and transferred me through.
The line connected and I spoke to Sana…who it transpired wasn’t a manager but was just taking details in order to pass them on.
I asked to register a complaint and get a manager on the line she stated there were none available and to log a SAR I needed to call back the following day to speak to a manager (managers you can never get hold of ?) this call ended with no progress being made.
21/01/2021 @ 10:24
Called Re the refund and asked to speak to management. The advisor checked what the notes on the history were for a few seconds then the line went quiet and then went dead.
I am now sick to death of the atrocious service lack of ownership and responsibility, lack of knowledge and unprofessionalism shown every time I make contact with Teletext Holidays.
I DONT KNOW WHEN I WILL BE ISSUED MY REFUND FOR THE ERROR YOUR COMPANY MADE IN PROCESSING THIS BOOKING?
NOR CAN THEY CONFIRM THE DATES OF THE REFUND AND LAST DIGITS OF THE CARDS THESE WILL BE REFUNDED TOO?

Ive now resorted to emailing EVERY email address I can find for TELETEXT in order to get at least a reply.

SEE BELOW IF ANYONE ELSE NEEDS THEM
I would advise sending emails as I did with read receipts...replace at with @
csmcallbacksatteletext-holidays.co.uk
customerrelationsatteletext-holidays.co.uk
teletextcomplianceatteletext.co.uk
prmatteletext.co.uk
supportatteletext.co.uk
Operationsatthetravelnetworkgroup.co.uk
sajattrulytravel.com
W_perksatteletext.co.uk (company Director)
floraattrulytravel.com

Ref TT 778692 Same exact experience, shocking customer service have had our holiday to dubrovnik cancelled twice now, had rude call handlers hanging up, refusing refund requests, no reply to email requests for refund, avoid at all costs, will never book with this company again,and have been a customer for 20 years, they have held onto £1400 of our money since 1/2/19,absolutely disgusting company obviously not interested in refund, will be contacting atol ASAP if no action, will be court action by the end of January, DO NOT BOOK, TOTAL THIEVERY!!!!!ps share, share, share!!! Facebook, twitter i have!!

Booked a holiday with Teletext Holidays from Dublin to Canaries and wanted holiday dates changed, der staff are not competent at even spelling or understand basic English when you call up to ammend, Names incorrect, getting hung up on phone calls, babies crying in the background of call centres absolutely avoid at all costs....