First off im a paying costumerand thisbis not a paid review. Well the impressions have arrived at the trusmile office, now the anticipation of getting my new veneers.The process has been really smooth... See more
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1110 COMMERCE DR. RICHARDSON, , 75081, TEXAS, United States
- (850) 364-4800
- info@trusmileveneers.com
- trusmileveneers.com
Replied to 62% of negative reviews
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GREAT SMILE
TruSmile ..5 Stars
Super good fit with the ability to order backup teeth or get a different shade. Reasonable prices with quality that rocks . TruSmile veneers gives you a Hollywood smile and the confidence to show your smile. Customer service always....Kenneth Stemwedel available
Very pleased with the results
Very pleased with the results. Absolutely recommended.
Greatly improved my confidence
Greatly improved my confidence. They look real. Adding another pair to my collection as a backup.
Bad quality
I have only had these vaneers for 7-8 months, barely wear them and they already have a crack in them between 2 of my teeth. They are actually coming apart. I do not eat in them or drink hot liquids while wearing them at all. It kinda sucks now because my husband who purchased them for me is out of almost $200. That's with already getting 50 dollars off for writing a good review before even receiving the vaneers in the mail. They made me feel good about my smile for a little while but now it seems that the feeling is fleeting. I guess I either have to spend over 200 dollars every 6 months or so by purchasing through this company or move on to another company that makes them with better quality materials. I think that I am purchasing my new set elsewhere!

Reply from TruSmile Veneers
So happy for this experience I received…
So happy for this experience I received top tier customer service from the company from start to finish.
Buyer beware
Ordered Veneers before I went to the dentist, since I had to get a tooth pulled. Did the impressions of my teeth sent the kit back. Went to the dentist and they ended up giving me a partial, tried to cancel my order for a refund, since I no longer needed the veneers. Even asked if they could deduct what the kit cost and just refund the rest, but they we’re completely unwilling to work with me. Now I’m out $230 and no veneers. Buyer beware

Reply from TruSmile Veneers
Life Changer
Hands down, the best purchase I have ever made for my self-esteem! I work in the public eye, and used to be so insecure to smile or show my teeth when I talked. But now, thanks to TruSmile, my personality is allowed to shine once again. My veneers are comfortable, realistic, easy to clean, and they've lasted almost 2 years. Thank you TruSmile for giving me my confidence back!
Trusmile veneers changed my life
Trusmile veneers has helped me gained my confidence back. I had missing teeth that really made me feel insecure. I would cry when I looked in the mirror and was embarrassed to do anything. I couldn’t afford to go get traditional veneers or an implant so I searched online and came across trusmile. I learned that they had good ratings and lots of video reviews to show me how the process worked and how the veneers looked. I ordered my kit immediately! Customer service was fast and very easy to contact when I had questions. They were very friendly and made sure all my questions were answered. I got my set and I can’t express to you enough how amazing they look. I’ve gotten so many compliments and can finally smile again. No more hiding, no more tears. I feel pretty and confident again. I am so thankful trusmile offers veneers at a very affordable price and an awesome trusmile fit guarantee. I wanted to share my experience so you as well can get the confidence I now have from trusmile veneers!
TruSmile is the best!
TruSmile has completely changed my life! I have so much confidence now and their customer service is amazing. I have a missing front tooth due my tooth breaking off as a child and my crown failed. I'm only 26 so it was hard not being able to talk or smile. The impression kit is easy, and they update you the whole way. They are a perfect fit and easy to talk in, I forget they are there! Thank you TruSmile, I will recommend these over any other temp veneer.
More than pleased with my purchase!
Shortlived
I give them a 2 only because when I first received the product they were very aesthetically pleasing, and I got a lot of compliments. However, they lasted less than 6 months!! For the price this very disappointing. I didn’t even wear them daily. I didn’t eat with them & they were stored in the case so I’m not sure what happened. I reached out to customer support & was advised they only cover 4 months so there would be an additional cost to remake them. A 4 month warranty is not only ridiculous but it is clear based on where they broke they were defective. Other companies have much better policies so I was disappointed. I had high hopes based on reviews & my first impression.

Reply from TruSmile Veneers

Reply from TruSmile Veneers
Looking good!
My veneers have come in, & I'm pretty happy with them! They were late coming; I think something fell through the cracks somewhere, not a big deal. I emailed the company & they very kindly got that resolved & then sent my veneers overnight so they'd get to me as quickly as possible. They fit well; when you first try them on, they look incredibly fake, so you might be in for a shock! The important thing to remember is that they are different to what you've been seeing in the mirror your entire life. They won't stand out to strangers as much, & you & the people who know you get used to the new look pretty quickly. They are softer than I expected, which is a good thing; I'm not nervous to crack them if I grit my teeth together like I might have been if they felt as hard as porcelain. I'm deducting one star because the tops of the veneers don't meet my gumline; there is a little gap that I don't see happening in their marketing images. This area doesn't show because my lips don't lift above that line when I speak or smile, but it would be a problem for me if they did. That makes it glaringly obvious that they aren't my real teeth. I considered sending them back for the one free remake, but I fear that if they went up any higher, it would be too difficult to get them on & off, & then I would be really stuck. Since the gap is small & doesn't show unless I go out of my way to show it, I'm fine not taking the risk! Overall happy with the purchase, & feeling much better about my smile!

Reply from TruSmile Veneers
I have been using this company for 3+…
I have been using this company for 3+ years and I have had nothing but good experience! The customer service is fast and reliable, and I will continue to use them for years going forward. I highly recommend!
It's been an easy process
It's been an easy process! Im looking forward to seeing how they turn out!!!
I ordered the veneers in late October…
I ordered the veneers in late October 2024. The kit arrived in December, and I followed all the instructions and returned it. I also emailed pictures of my mouth/teeth. They notified me that they rejected my impressions, and I had to buy another kit for $25 (which I did and still have). But I saw a pattern emerging: they would keep rejecting these impressions and asking for $25 each time to try again. As I'm a senior on a fixed income, I decided to cancel and get a refund. I sent emails and made calls, but was told I could not get a refund after 14 days. I did NOT see anything saying that on their order page, or the page of their 3rd party payment processor (Shop.com) page. I disputed it with my bank 4 times, where after explaining the situation, sending screenshots of email threads and writing an affidavit, I was denied Everytime. As a disabled senior on a fixed income, I can't afford a $225 loss. They offered to give me half my money back, claiming the other half was for "processing". For what? They didn't begin producing the veneers, did not lose any material, nothing. Their refund policy is unfair and deceptive, and I would not recommend this company. I refuse to do business with people who are not trustworthy, or use deceptive advertising. It's all about money, not customer satisfaction. Go deal with "Pop On Veneers", better customer service, although a little more expensive. I'd give these people -5 stars if I could!
UPDATE: I just got off the phone with this vendor. They offered me $186 of my $229 purchase, and would refund the $25 for the kit I bought if I sent it back. I agreed. Then they said they would process the refund if I took this review down. I advised that when I received the check, I would do it. I was then told by their policy, they can't process the refund until I delete the review. After some lengthy back and forth, I told the vendor that if they emailed me proof that my refund was initiated right now, while we're on the phone, then I will delete it. They refused.
So an hour of talking and we're nowhere. I don't trust this vendor; if I hadn't written this review they wouldn't have contacted me at all, and just kept my money. I believe I have a right to protect myself from people I don't trust. So now, this will get posted to my 11,000 followers on Facebook as well.

Reply from TruSmile Veneers
Great customer service
Great customer service, always quick to solve a problem or check over something.
Life-Changing Confidence Boost!
I couldn’t be happier with my TruSmile Veneers! From start to finish, the process was simple, fast, and stress-free. The team was extremely helpful, guiding me every step of the way to ensure I got the perfect fit. When my veneers arrived, I was blown away by how natural they looked—no one can tell they aren’t my real teeth!
Not only do they look amazing, but they’re also comfortable to wear and easy to pop in and out. I’ve gotten so many compliments on my smile, and my confidence has skyrocketed. If you’ve been on the fence about trying veneers, I 100% recommend TruSmile. They deliver on their promises, and the results are worth every penny!
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