Truss 

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Rated 5 out of 5 stars

When it comes to leasing spaces under 5,000 square feet, the Landlord's broker must work twice as hard to get the word out about available spaces. The larger listing sites seem to cater to the large... See more

Company replied

Rated 5 out of 5 stars

Amazing something like Truss has not been done before! Easiest and most painless process you could ever imagine! Site is easy to navigate and I get immediate access to hundreds of properties that fit... See more

Company replied

Rated 1 out of 5 stars

Being treated absolutely disgusting by 1st central insurance I pay my insurance every month, now I have had an accident in my car they don’t want to know me or do anything for me will never get insure... See more

Rated 5 out of 5 stars

I've been involved in four office moves (all <10k sqft) in the last five years and Truss was truly a game changer for our most recent move. All the data I need is right upfront without having to go... See more

Company replied

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

Truss is a commercial real estate solution for small and medium tenants and landlords focused on commercial space under 10,000 square feet. We make leasing space simple, intuitive and cost effective in a way that’s never before been possible.


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(184)

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Rated 1 out of 5 stars

1st central insurance

Being treated absolutely disgusting by 1st central insurance I pay my insurance every month, now I have had an accident in my car they don’t want to know me or do anything for me will never get insured with these again!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Truss Rocks!

The team at Truss, and especially Bobby and Nicole, are a class act. Great service...very responsive. They helped us find 2 different offices and couldn't be happier with the experience. I highly recommend them!

September 9, 2020
Unprompted review
Rated 4 out of 5 stars

Loved my broker and ended up with a great space

Loved my broker and ended up going for one of the office spaces after touring spaces in two buildings. However, the first building I saw was less than stellar:
- only one of the many offices on our tour had a window which was a prerequisite for me
- the coordinator was new to the space and didn't have working knowledge of it.
- she was also 15 minutes late to our 9:00 meeting.

The second office space was just right both in ambiance, community, actual space, amenities and price.

February 19, 2020
Unprompted review
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Reply from Truss

Hi Charles,

We sincerely thank you for sharing this feedback! We love hearing that you had a great experience with our team, but it's certainly disappointing that the same experience with one of our providers was not as strong. We'll be working with them to ensure this type of situation does not recur, and we appreciate your understanding!

If there is anything else we can do to make this right for you, please don't hesitate to ask. You can reach us via email at support(at)truss.co.

Thank you!

Rated 5 out of 5 stars

Nicole was excellent to work with

Nicole was excellent to work with. She listened closely to our requirements and matched us with the perfect space

January 31, 2020
Unprompted review
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Reply from Truss

Thank you, Blake! Nicole is an absolute pro and we're so proud that she's a part of the team. We're delighted to hear that her extensive industry knowledge and personal touch helped you have a great experience! We appreciate your feedback!

Rated 5 out of 5 stars

Fabulous service that made finding the…

Fabulous service that made finding the right office within our budget MUCH simpler. Saved us time and money!

January 27, 2020
Unprompted review
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Reply from Truss

We love hearing that kind of feedback, Kat! Saving time and using our brokers' expertise to help get the best deal possible on your new office space is core to how we do business. Thanks for taking the time to leave this great review!

Rated 5 out of 5 stars

Excellent Service - A+

Truss made it easy to find a building that fit my needs. The broker was attentive, insightful, and proactive in getting the job done.

January 18, 2020
Unprompted review
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Reply from Truss

Thanks so much for taking the time to leave feedback! Providing comprehensive support to our clients is one of our top priorities, and we're glad to hear we were able to help. Congrats on finding a great space for your business!

Rated 5 out of 5 stars

The service was great

The service was great! it was good to have all offerings on a single platform. This makes it easier to see and determine what you want and what you don't want.

October 23, 2019
Unprompted review
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Reply from Truss

Thanks for the feedback! The Truss platform is designed for exactly what you've described, and we're always working to make the tenant experience more transparent and easy-to-use. We're happy to hear that that came through in your experience :) If there's anything else we can do to make working with us better, please do let us know!

Rated 5 out of 5 stars

great energy

great energy, transparent, looking forward to next steps

September 23, 2019
Unprompted review
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Reply from Truss

Thanks for the kind words! We're excited to help you find your next space.

Rated 3 out of 5 stars

Painfully slow leasing process

Painfully slow leasing process - took 4 months to negotiate a 1600 sq/ft lease. We also didn't feel that our broker was that knowledgeable about building

September 19, 2019
Unprompted review
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Reply from Truss

Thank you for taking the time to share this note with us. We’re definitely sorry to hear that your experience fell short.
While Truss absolutely streamlines the leasing process and helps ensure a speedier and more efficient experience, every situation is different and some can certainly be trickier than others. Though these occasional challenges can cause frustrations, we strive constantly to make the tenant experience the best it can be. If you have any other feedback or would like to chat further about ways we can improve, please email us at support@truss.co.
We’re confident that your feedback will help us continue to work towards helping our customers have a wonderful leasing experience, so thanks again for sharing!

Rated 5 out of 5 stars

These guys are the real deal

These guys are the real deal. I was looking for a very specific type of space, and they were equal to the task every step of the way. They kept at it with good momentum until I'd found exactly what I was looking for, and was moved in. Absolute pleasure to work with. Efficient, friendly, thorough. I couldn't recommend them more highly.

September 18, 2019
Unprompted review
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Reply from Truss

Thanks so much for the kind words. We're so glad we could help you find what you were looking for. Congratulations on moving into the new space!

Rated 4 out of 5 stars

Truss team was very helpful

Truss team was very helpful. Some of website info was a little out of date, but overall very good experience.

September 18, 2019
Unprompted review
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Reply from Truss

We appreciate your feedback and are working hard to get that updated! We know that information changes really quickly and we always want to make sure our information is the most current. Thank you for the understanding you provided during your leasing process!

Rated 5 out of 5 stars

TRUSS = ROCKSTAR!!

Truss and Nicole rocked. Nicole worked hard to understand the needs of my company and team. She was super honest about the places we visited and the state of the market. I truly felt like she was working to get us the best office possible for our needs.

We quickly found an amazing space at a great price. I would recommend Truss to anyone looking for office space.

July 23, 2019
Unprompted review
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Reply from Truss

Thanks for the great review. We think Nicole rocks too!

Rated 5 out of 5 stars

Working with Nicole was fantastic

Working with Nicole was fantastic! It was my first time looking for a commerical space and Nicole fielded my anxiety and nervousness with ease. Ended up finding a great space in the perfect building below my budget. Thanks Nicole!

July 23, 2019
Unprompted review
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Reply from Truss

Thanks for the great review. We think Nicole is fantastic too!

Rated 5 out of 5 stars

Ronda Dade is amazing!

Ronda Dade was my broker and she is nothing short of amazing! She really took the time to find out what works for me and my business. Her follow up was so swift that I felt like I was her only client. I didn’t feel like just a client, I felt like she truly had my best interest at heart like a friend would. At the end of the day, she will get the deal done! I know I got the best space for my business because of Ronda!

May 20, 2019
Unprompted review
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Reply from Truss

Thanks for the great review. We're so glad you had a great experience with Ronda!

Rated 5 out of 5 stars

Ronda Dade

Ronda Dade, my broker was awesome! Any questions or concerns I had she responded on a timely manner and always kept me informed via email or text. I felt like she took me under her wings as I explored this new territory of seeking a proper space for my business.
I would highly recommend this company and Ronda Dade.
-Jodi Davis

May 10, 2019
Unprompted review
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Reply from Truss

Thanks for the great review. We're so glad you think Ronda is as awesome as we do!

Rated 5 out of 5 stars

Ronda is absolutely amazing

Ronda is absolutely amazing. I was really nervous about doing things online with a broker, but she really turned into someone I can count on, and would go to bat for me in dealings with other brokers. I appreciate her time and just want to say that she covers every detail and concern. This company also was a breeze to navigate thru as well.

May 9, 2019
Unprompted review
Truss logo

Reply from Truss

Thanks for the great review. We're so glad you had a great experience with Ronda and our technology.

Rated 5 out of 5 stars

Austin and Nicole were very helpful in…

Austin and Nicole were very helpful in my search for a new space. Although I ended up going with a space from another Broker they were critical in helping me discover what I needed and were able to show me a number of places that were perfectly suitable for our needs. Their software is easy to use and makes communication very easy.

I'd recommend anyone who is looking for their next space to check out Truss and if in Chicago speak with Nicole and Austin!

May 9, 2019
Unprompted review
Truss logo

Reply from Truss

Thanks for the review. We're glad you would recommend using our product!

Rated 5 out of 5 stars

Amazing work

Amazing work. Would definitely recommend to family and friends!

May 8, 2019
Unprompted review
Truss logo

Reply from Truss

Thanks for the review, Zeus. We're glad you would recommend us to family and friends.

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