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Higher Bebington Gas have just replaced our old boiler. They have been extremely efficient. They came out promptly when our old boiler broke down. They provided quotes to mend or replace and gave u... See more
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Great experience with KW Tree Care workers they were on time fast, efficient and kept us updated on the work as they progressed, well impressed with the result. Site left tidy you would not have belie... See more
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I find really easy and very helpful team especially Simeone Fitgerard She has been very supportive and helpful on all details to process all my documents and finally I'm very happy to join Wich tr... See more
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Company details
Written by the company
Which? is a brand name used by the Consumers' Association, a registered charity and company limited by guarantee, which is based in the United Kingdom. Which? has been rigorously testing products and services for more than 60 years - now we are assessing and endorsing local tradesmen and tradeswomen. Like our well known Best Buy logo, the Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.
Contact info
Capital Quarter, Tyndall St, , CF10 4BZ, Cardiff, United Kingdom
- 029 2267 0040
- trustedtraders@which.co.uk
- trustedtraders.which.co.uk
4.6
Excellent
438 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Brilliant Experience
We have recently been accepted as a Which Trusted Trader and are extremely happy! All of the team I have dealt with so far, Alistair, Adrian, Molly & David have all been exceptional and I couldn't recommend them more. Thank you
March 3, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such wonderful feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind words on to the team!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Very friendly advisors and a lot of…
Very friendly advisors and a lot of helpful support and advice to achieve compliance. Look forward to a long proud and successful partnership with Which Trusted Traders
February 27, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such wonderful feedback! It’s always a pleasure to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Unfortunately, not trustworthy
I used a removal company, Hadley & Ottaway Ltd, who are a Which? Trusted Trader, believing that would guarantee me at least a reasonable level of service. However, the removal company's service was poor and when I got in touch with Which? Legal about what had happened they asked me to notify Which? Trusted Traders, which I did. The removal company didn't comply with several clauses in the Which? Trusted Traders Code of Conduct, but Which? Trusted Traders have done almost nothing about it. I've spent a considerable amount of time since October 2021 giving information to Which? Trusted Traders, but the last time I heard from their staff member Philip Thomas was on 29/11/23, saying he would respond as soon as possible. It has been like this all along with Which? TrustedTraders, with me waiting patiently and then having to chase them for a response.
My experience of Which? Trusted Traders is that their scheme offers nothing to customers. Contrary to their publicity, they don't require their members to comply with the Which? Trusted Traders Code of Conduct, and getting any kind of reasonable or timely response from Which? Trusted Traders has been almost impossible. I'm putting today's date for this, as it's been going on for so long that Trustpilot's date system doesn't go back far enough.
3/3/25: Thank you for your response. Which? Legal recommended I should submit a complaint about Hadley & Ottaway Ltd to Which? Trusted Traders (WTT), and I did that in October 2021, including photos and copies of correspondence. On 23/10/22 I was still chasing a response that showed someone at WTT had read my complaint. In my 4/4/23 email I tried again to explain the poor service from your member Hadley & Ottaway Ltd, and I detailed the WTT Code of Conduct clauses that Hadley & Ottaway Ltd had failed comply with. The Code of Conduct is described by WTT as the rule book for all members to follow, but there were 12 rules that Hadley & Ottaway Ltd failed to follow. For example, I should have been protected from Hadley & Ottaway Ltd employing staff who were not professionally competent, quoting for a service that didn't fit their own T&Cs, including unfair terms, including a term that had previously been struck out by the OFT, including terms contrary to the information provided in my home by one of their directors as he was selling me the service and which later turned out to have made the service unsuitable for me, and demanding full payment before any work was carried out. WTT hasn't investigated these breaches or taken any action. WTT's Code of Conduct is described as the 'framework of expected behaviour for traders to follow to protect themselves and consumers', but it is of no benefit to consumers unless WTT requires traders to comply with it. It is of benefit to poor quality traders, however, to be able to advertise themselves as a WTT member, not comply with WTT's Code of Conduct, and know they will face no consequences.
I've been a member of Which? for several years, and I believed that using a Which? Trusted Trader would protect me as a consumer, particularly as a disabled consumer, from the type of poor service I received from Hadley & Ottaway Ltd. However, it didn't do that.
Advertising a service that you don't provide puts Which? Trusted Traders in the same category as the poor quality traders you claim to protect consumers from.
February 26, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your review, we are sad that you feel the service from the trader and us here at Which? Trusted traders hasn't been what you expected.
We have reviewed our records and can see we have had only one complaint about this trader, which was in 2021. We can see this was investigated at the time and having reviewed the outcome of this case again, we are satisfied that Which? Trusted Traders took your complaint seriously and dealt with it appropriately, advising on the courses of action available to you to resolve your complaint. We are also satisfied that given the history of the company as a Which? Trusted Trader, that it was appropriate that the business remained endorsed as a Which? Trusted Trader.
Very soon after a phone call GS Roofing…
Very soon after a phone call GS Roofing Ltd visited my property on 14/02/25 in Killearn to take pictures of my roof damage. This was followed up by a damaged tile being reinstated, the entire roof checked over, a blocked hopper pipe was also found and unblocked on 19/02/25, work completed as quoted. Work to my roof was done quickly and efficiently. I've used this business before and would continue to do so, also recommend their excellent service to others.
February 19, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Was very nervous about going through…
Was very nervous about going through the application but all members of staff I have dealt with at different stages have been so pleasant and helpful although they are assessing you. Proud to be a Which? Trusted trader and grateful for the extensive knowledge and assistance that they provide
February 19, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Fencing Acorn Fencing
Acorn fencing . Nick Feltham and work partner Timmy
Worked extremely hard and efficient,and also very tidy workers Would recommend them to anyone.We were very happy with the work they carried out for us.
Always kept you informed when they would be coming.
They deserve a medal.
February 18, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Small business, huge benefit
We are a small business that has been a Which? Trusted Trader for over 9 years. Having this endorsement has allowed us to quickly build trust with our customers and has generated a lot of installation work for us pver the years for a very reasonable fee.
February 9, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such positive feedback! It’s always great to hear from an endorsed trader, especially after working together for so long!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Style bathrooms Grimsby
We have just had Style bathrooms (Grimsby)renew our bathroom and found the tradesmen and showroom staff very professional. The workmanship was excellent everything done to perfection excellent service and wouldn't hesitate recommending them to anyone thank you.
February 3, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders' profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Molly was amazing throughout our…
Molly was amazing throughout our process of becoming Which? trusted traders. She was very transparent about the process and kept me updated even with it being the christmas period at certain points. Alistair who visited to assess us was very kind and friendly and outlines everything to us to make sure it was clear as well.
January 30, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. Well be sure to pass your kind comments on to Molly and Alistair too!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great supportive process
Great supportive process through the Which Trusted Trader scheme. Thank you.
January 29, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! We love hearing from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Would like to thank The Which
Would like to thank The Which? team, especially Molly for Her help and support though this process she has been very helpful.
January 16, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to leave such great feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member and we';; be sure to pass your kind comments on to Molly!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
The shower pump stopped working
The shower pump stopped working, and Stuart replaced it and fitted a new one. We have been using SJE Plumbing and Heating Services, and we are delighted with their work.
January 10, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for taking the time to give your feedback. If you haven’t done so already, you can also leave a review on the Traders profile, we know they’ll appreciate the feedback first hand! Simply search their company name on trustedtraders.which.co.uk, and click “leave a review” on their profile page.
Did you know? If you refer a Trader to us you could get a voucher as a thank you. Find out more at https://trustedtraders.which.co.uk/recommendations/ or call us on 02922 670 040
Great service
After seeking advice about becoming a member i found the team to be very helpful and informative.
January 10, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for leaving such great feedback! We love to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great communication and professional…
Great communication and professional support
January 10, 2025
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Beth has been a fantastic support…
Beth has been a fantastic support throughout the journey for me to become a member. I value her guidance and prompts. She has been reliable, quick to respond and thorough. Thank you.
November 20, 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you very much for leaving such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your kind comments on to Beth!
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Reply from Which? Trusted Traders
Thank you!
Brilliant service with helpful and friendly staff.
I found everyone I dealt with very helpful and friendly. The process is relatively simple and if you're unsure about anything regarding the application, there's always someone on hand to chat to.
There vetting process is thorough, which I was glad of because I think that it will serve me well down the line and will obviously give future clients some piece of mind.
Aside from that, they provided some very useful advice during the application, which I probably would never have got otherwise.
I would recommend this service to anyone and I believe that being a Which? trusted trader will serve me well in the future.
December 19, 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you so much for taking the time to write such a positive review! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member.
Remember, if you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
Great experience
The process was great from start to finish. Our assessment was informative and genuinely helpful. The assessor Alistair was lovely and very knowledgeable - it was a pleasure to have met him.
Our coordinator Beth Foston was equally as lovely and helpful, nothing was too much trouble and they both helped us through the process. Thank you to you both!
December 18, 2024
Unprompted review
Reply from Which? Trusted Traders
Thank you for your feedback! It’s always great to hear from our endorsed Traders, and we look forward to supporting you as a Which? Trusted Traders member. We'll be sure to pass your very kind comments on to Alistair and Beth!
Did you know? If you refer a Trader you could both get 50% off your memberships for 6 months - more information can be found here: https://for-traders.which.co.uk/recommend-a-trader
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