Trusted Windows & Doors Reviews 17

On the 1st of October l phoned
Trusted windows and On the 4th of October a rep called at my house, l told him what I wanted l
Was shown Parts of window frames and doors, they looked good and after he measured 7
Windows and two doors he quoted me £9000. I agreed the price and asked how long it would be to fit them,as winter was on its way he said as you and your wife are both elderly,we will try to do the work in 3 to 4 weeks. ( both 83 )
Like a bloody fool I parted with l£5000 dep.its now January and
Nothing done, well T Windows
THAT £ 5,000 is COMING HOME
Stick your Windows where the Sun doesn't shine.
ANY ONE THINKING OF DOUBLE GlAZING keep well away from Trusted windows they are NOT TO BE TRUSTED

PS.Any one in the same boat
Go see your BANK. ( B & M )
Bolton.

A think it's easier to get in touch with the queen than this lot expensive no after sales service job not finished nobody even answering fone for past 3 weeks never again trusted windows not to trusted

This is one of the worst companies I have ever seen in my entire life. Ever since I have been sending emails and calling for a refund for my £1000 but all invain. No reply to my emails nor answering my calls. Its really a disgrace having to deal with such a company. I will never recommend to anyone due to the fact that I was poorly treated and I don't someone to be a victim like myself.

Still waiting for work to be retified after over a year rang and rang nobody got back to me still got faulty doors and windows company a disgrace taking peoples hard earn money.
They also promise you the world like best customer service etc and are absolutely disgusting

This company has now gone into liquidation. The directors have several mutual companies. Your hard earned deposits would have almost certainly been laundered by now. I would advise to contact your bank to recover your deposit money if paid by debit/credit card.

🤨I seem to be repeating reviews from other customers. My 70+ mum paid a deposit 6/4/21..7mths ago we still have no door. To me this is theft! As they have not provided mum with anything😤
Every time we try to speak and get this sorted we receive a nasty earful of angry words…. NOT GOOD

Load of crap wouldn't recommend them to anyone, looking into trading standards with them now , total crap they are

had windows fitted in July,the end pieces on the new frames have come loose,tried to contact Trusted Windows for a month,answer phone says we'll get back to you.End of story.After sales service nil.

From 9th of April till now!!!
They got £2,600 deposit , and still after several contacts and hours of talk and remeasuring, they keep telling me, they have not hear from Suppliers!!

Over 7 months no doors! STAY CLEAR
Not worth 1 star
Lost deposit as I know they won’t give me that back now
Don’t suppose I’ll ever get my door from them

Order placed April 21 and deposit paid. Estimated delivery six/seven weeks. It’s now 24th September 21, winter nearly here and NO DOOR!!!!! Informed delay initially was due a national shortage of glass, since then a variety of excuses. I eventually made contact with one of the Directors Andy Parkinson and I received an email from him apologising and confirming the door would be received by them on the 10th September 21 and installed 13th September 21. We waited in hoping that the new front door would be installed, nothing, no phone call, no email, how awful. Extremely poor customers service. I emailed and telephoned, still nothing, I repeated the process and eventually spoke to a nice lady who hadn’t worked there that long, she said she would pass on messages. By chance Andy Parkinson picked up a missed call and rang me, I went through the whole process again with him. He got a gentleman called Lee to ring me and Lee assured me someone would update us every weeek. NOTHING, EVEN ANDY SAID HE HAD NO IDEA WHY THE DOOR HADN’T BEEN DELIVERED AND FITTED???????????? WHAT IS GOING ON??????? Can you trust TRUSTED WINDOWS??????????

I ordered a door, great sales pitch with option of free chub locks.
Drawback only limited colours available.
2/3 months later the surveyor came and put on option of colour other door companies had.
This was the most expensive but seemed like a good quality door.
When it was fitted I had to take off my door opener the locks are stiff and no one can open or unlock it. If there was a fire I would imagine we couldn't get out. No latch so can't shut without locking or leave it open. It's swings open leaving chance for my dog to escape.
No chug lock came, no one checked I was happy. For £2 900 I would expect a better service.
You deal with that many people and passed around for your end result.

After having the sales guy call I was more than confident regarding time scales and service 12 weeks later after repeated phone calls and them not returning the calls or emails they eventually fitted the windows and had to pay £2825 to the window installer even though they havnt been completed or finished to the promises that had been made by the sales rep the surveyor and the window installer they still arnt complete after numerous efforts to contact them the composite door is still waiting to be fitted and again there is no contact when I call iam now ready to call trading standards for advice I would not recommend this company to any one

Poor after sales
Aggressive chasing for money before they have even completed the Job.

They took the order and deposit for composit door and 1 window after 9 weeks they still have not given me installation date.

Well what can I say you have given me no choice but to Name & Shame TRUSTED WINDOWS OR SHOULD I SAY NOT TRUSTED WINDOWS, on 2/6/2020 we had guy come to give us to give a quote (best sale guy of the year ) more like full of lies. We signed contract as we thought that we was going to get top notch, far from it , windows was due to be installed on 7th/8th July wait wait and waited yep they didn’t turn up, rang them to be told they made a mistake of dates so now was given 25th /26th July , after having the wrong door plus broken windows plus wrong bay window and them giving me attitude on phone there customer service is a total disgrace on how they treat people, we now in November and still waiting for repairs but no surprise they not answering phone calls or emails. But was quick enough to harass me on the phone for payment unfortunately my partner has paid as they promise to complete the work (all lies as we still waiting) If you could help me name and shame this company I’d appreciate it by sharing I want as many people to be aware so that they don’t go through the stress this has course me many thanks

Excellent site, easy to use and connected us to great companies.