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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting prompt and helpful responses, as well as efficient order updates and dispatch. Many consumers are highly satisfied with the product quality, noting its effectiveness and the impressive results achieved. The delivery service is frequently described as super fast and reliable, with orders arriving in a timely manner. However, some customers also noted issues with product quality, specifically regarding injection kits where needles bent or broke. A few other people also felt that the delivery service was unreliable, with some experiencing significant delays and incorrect tracking information. The minority of people were dissatisfied with the company's handling of order changes and returns, reporting difficulties in getting refunds or resolving issues.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the product, calling it "the best... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service as... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the product, with some stating it's a... See more

Order

People report positive experiences with order. Many customers praise the swift and discreet arrival of their... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising super fast, quick, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols. I must give credit where it's due though.... See more

Company replied

Rated 5 out of 5 stars

Used Trutan for a few years now and wouldn’t go anywhere else. Being irish and a natural red head I don’t tan and love how this gives me a healthy glow and stops the burning; allowing me to enjoy m... See more

Company replied

Rated 5 out of 5 stars

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Cu... See more

Company replied

Rated 5 out of 5 stars

What a great online company this is. Everything is five star- website, customer service ( order updates and prompt despatch ) and obviously the excellent Melanotan 2 products they sell which make you... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Information provided by various external sources

The UK and Irelands favorite place to Buy Melanotan 2 Tanning Injections and MT2 Nasal Spray from UK Suppliers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I don’t usually write reviews but…

I don’t usually write reviews but was so impressed by my results I had too!
I’m a naturally pale and freckly girl who was sick of using fake tan- I always struggled to get a tan before.

Been using this product every day for 14 days and sunbed a few times a week and I have the darkest tan I’ve ever had!!

Seriously impressed and would highly recommend to anyone who struggles to tan! Quick delivery, great customer service - 10/10 will continue to purchase from this trusted supplier!

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

No reply to emails, wasted money

I emailed them on the 8th of Feb immediately after placing the order so I could change my order and not waste money. No reply from the email address. I tried resetting my password and I have had no recover email to my email address to cancel the order making it impossible. Scummy tactics as I can not return the product according to the website. Be careful anyone placing an order because if you try and contact them for help they will not whatsoever. I was a long time customer, I am no longer.

February 8, 2026
Unprompted review
TruTan logo

Reply from TruTan

Hi Ryan
Sincere apologies for this your email went into spam mail, totally our fault for missing this when we checked the spam email box . As you'll see from our other reviews in general we are very responsive.

You checked out as a guest and unfortunately no account is showing under your email (please note all accounts were reset after a website upgrade summertime last year), this would mean no password reset email would have been sent.

I am going to email you now to see what you wanted to order and we can arrange to get this resolved.

Paddy

Rated 5 out of 5 stars

Great results every time

Been using Trutan injections for years now. Great product at a good price that works really well every time. The order always arrives swiftly and discreetly and they’re always willing to help and advise. Wouldn’t go anywhere else.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Just want to write a honest review…

Just wanted to write a honest review after using these products for over a year now, they work amazing ! After using other supplies I just wasn’t getting anywhere. 100% trustworthy website to use. Customer service is excellent. I had a question and was responded to by Paddy within minutes.

December 14, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words.
Paddy

Rated 5 out of 5 stars

I had very bad iron deficiency so I got…

I had very bad iron deficiency so I got some injections tan it made me n not look ill anymore my tan was lush paddy from true tan always helpful you may need antihistamine they very helpful I had a little headache but went as soon as I had a antihistamine I'm gonna try the patches this year thanks true tan remember to stay disgret we don't Want these stopped

December 14, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words.
Please drop us an email so we can send you a discount code.
Paddy

Rated 5 out of 5 stars

Thank you Miss Paddy!!

Thank you Miss Paddy!!! I have quite literally fallen in love with this amazing product!!
And all I can manage to muster up & say is simply, but 100% mind🤯blowingly….☞ 𝕎𝕠𝕎🤩!! Lol This TruTan product has -unequivocably without 𝕒 𝕕𝕠𝕦𝕓𝕥, changed my perspective on tanning or using the tanning beds too often in my 40’s lol it’s a COMPLETE game-changer for me!! I had no side effects whatsoever in my first kit and I started seeing results in the first three and four days without using tanning beds!!! so thank you again!!

January 9, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words.
Paddy

Rated 5 out of 5 stars

100% would recommended

100% would recommended. Product is fantastic, communications quick and clear - never had someone get back so quick in terms of ordering a product.

November 25, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Mia.
Paddy

Rated 5 out of 5 stars

Become Bronze with no bother.

I've bought melanotan 2 products from this company for over a decade and I have nothing but praise for them. The products are very effective,safe and excellent value for money. Furthermore every order is an excellent customer service experience - fast, efficient, friendly and prompt delivery. If you desire a golden tan without any hassle or spending many hours roasting yourself the solution is here.

November 12, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kinds words Sean.

Paddy

Rated 1 out of 5 stars

Spammers

Spammers. Unsolicited emails did sign up for. Despite unsubscribing, they continue to bombard and harass us with emails.

October 5, 2025
Unprompted review
TruTan logo

Reply from TruTan

Sincere apologies for this, could you email us at info@trutan.net and I will manually delete all your info from the system, I will also contact our mail system providers and ask why it was not auto removed when unsubscribed.

Rated 5 out of 5 stars

Impeccable tan!!!!

I ordered from Trutan for the first time about 4 weeks ago in preparation for my hols, the order was processed quickly, and I got my order within 48hours!!
The order had full instructions with it, and online, which made the combining of the products fool proof!
I then made a second order to stock up and will be making all future orders with Paddy & the team!
The product is the best you can buy and the intensity is incredible, I have just returned back to the uk after a lush holiday in Greece and my tan is flawless!!! The darkest I have ever been!!
It also helps that Paddy is lush and very responsive, really happy to have found this company!!! Thank you ☺️

September 1, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Louise. Unfortunately we don't get your full name on here could you drop us an email info@trutan.net.

Paddy

Rated 5 out of 5 stars

Amazing results.

I'd give 10 🌟 if i could.
Been using TruTan a few months and I'm delighted with the results.
I've had no side effects which is a bonus.
Delivery is always super fast. Obviously customer service a really good quality product are top priority.

August 19, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Rita.
Paddy

Rated 5 out of 5 stars

This is a company I am so glad I found…

This is a company I am so glad I found and will return again and again and would not hesitate to recommend to anyone. Customer service is faultless. Quick, accommodating, responsive and helpful. The product itself is brilliant. I had a good few questions to ask and everything I needed to know was answered pretty much straight away. I will be a returning customer for the foreseeable future for sure!

August 6, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the brilliant review and kinds words Elizabeth.
Paddy

Rated 3 out of 5 stars

my disappointment …

I am writing to express my disappointment with the MT2 injection kit I received.

Unfortunately, the needle broke during the injection process. The water would not rise properly to 1 ml, so I had to draw it up multiple times. Eventually, the needle bent and then broke in two.

This situation now forces me to consider purchasing a new kit, which is frustrating. I also found that the instructions provided were not detailed enough. For example, inserting the needle so the water runs along the vial wall causes the needle to be angled, which likely led to the bending and breakage.

I hope you can review the product quality and improve the guidance for future users. I would appreciate any assistance you can offer regarding this issue whether a replacement or another form of support.

Thank you for your attention.

They've blocked access to my account now:

Your access to this site has been temporarily limited by the site owner
Your access to this service has been temporarily limited. Please try again in a few minutes. (HTTP response code 503)

If you think you have been blocked in error, contact the owner of this site for assistance.

placed a new order today because of the issue in my previous message, and this is how they treat customers... not cool.

July 20, 2025
Unprompted review
TruTan logo

Reply from TruTan

Hi
It sounds like you have hit the plastic stopper which is on the outside of the centre circle on the top. Ensure the pin goes in on a 90 degree angle in the centre, then you can tilt the vial.

Your access has not been blocked and we would never do this in these circumstances, could you please send a screenshot of the error to info@trutan.net. we have had IT check and there is no block on you or your account and indeed if there were to be it would show a completely different message.

Paddy

Update 503 is a temp unavailable sever error and nothing to do with an individual.



Rated 4 out of 5 stars

Good product but you need to rethink your standard customer service response

I have made a few orders via TruTan and could not fault, hence the returned custom. My recent order had not arrived and I waited over 7 working days before contacting. My friend who also uses TruTan reassured me they have great customer service. I was provided with a prompt response, but a passive aggressive response that advised me my payment hadn’t gone through. Not what I had expected at all. Thank you for the apology Paddy, and I can’t reply to it but can edit my review, but of course I hadn’t realised the money had not left my bank account or I would not have made contact with the company to chase my order. You may need to review the standard response for future customers.

July 14, 2025
Unprompted review
TruTan logo

Reply from TruTan

Hi Rachel
Apologies if it made you feel this way, there was no offence intended. If you could advise what part of the email was passive aggressive we can look at it (email below). This is a standard email which is sent out in the circumstances you had.

Hi

We did email you at the time, advising that your bank had declined the card transaction, and asking you to place a new order. You may also have noticed that no money had left your bank account.

Thanks, Paddy

This was then followed by a copy of the original note which was added to your order.

Paddy

Rated 5 out of 5 stars

Great website and company!

Was skeptical about ordering this product due to all the negative things you see online about MT2. But as a pale girl (naturally ginger who just burns and gets freckles NEVER tan) I am desperate to just have a normal tan and sit out in the sun like everybody else. I’m fed up of using fake tan. Then I found the Trutan website and all the positive reviews and in addition to the price I bit the bullet and placed an order. My package came today which is amazing considering I only ordered it 3 days ago and I got the free delivery! VERY impressed with all the email updates on my order. I’m excited to take my first jab tonight and am hoping I see great results. For anyone cautious about ordering online I can confirm this website is legit and the customer service is fab! Will update once I have results which I am certain I will based on the other reviews ☺️

Update!! I am on day 7 of my starter kit (injecting 0.1 every night) and oh my god!! I’ve never ever been able to tan before and I am a completely different colour. Been on a sunbed a couple of times but I can tell it would have worked without it. I am in love with this product! Had very little side effects too, only a little bit nauseous. For anyone who is in doubt… you will not regret! Best decision I ever made. Have just placed my 2nd order. Thank you TruTan!! ❤️

June 29, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Katie.
Paddy

Rated 5 out of 5 stars

I have never purchased MT2 from Trutan…

I have never purchased MT2 from Trutan before, always bought from another supplier. I haven't placed an order yet but will be about a month before my hols.
I must give credit where it's due though. had a query and messaged them, Paddy got back to me almost immediately and gave some really helpful tips and was super friendly.
I am really looking forward to placing an order soon and thanks for the great customer service Paddy, it is much appreciated

May 23, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Mandy. Could you drop us an email on info@trutan.net to say it was you that wrote the review.
Thanks
Paddy

Rated 5 out of 5 stars

Excellent product!

Excellent product. I used TruTan a few years ago and decided to venture back, I use sunbeds every other day and it was costing a fortune! I’ve now been able to cut back massively whilst keeping my golden brown colour. Paddy was quick to assist with my question last Friday, all in all great. Thank you

June 20, 2025
Unprompted review
TruTan logo

Reply from TruTan

Thanks for the great review and kind words Chad.

Paddy

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